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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
Complaints 330
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8
Unresolved
322
Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Damaged watch returned but no refund

Ali Express reviews & complaints page 15

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S
Seemanta Nath
from Hojai, Assam
Sep 28, 2017
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1 set professional cosmetic 15 colours contour palette face cream makeup concealer palette set tools powder brush

Address: Kamrup Metropolitan, Assam, 781005

Sir,
It is a matter of deep regret that the above mentioned product has been ordered for nearly oneonth ago but i not got the item.
So, i, therefore, requesting send the product on urgent basis to my home address as early as possible otherwise please cancel the order and refund the money back to my account.

With regards,

Seemanta nath
[protected]...
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M
mustafa sultan
from Hyderabad, Telangana
Sep 22, 2017
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seller not responding

Website: Aliexpress

I have placed an order with seller name only watches for you, shipment was cancelled by shipping company but the seller just did not accepted the info and did not send the product for over 2 months and neither coming to a conclusion to send a new watch
A very bad seller kept me on hold for over 2 months i couldn't open a dispute because my account is suspended and he is not responding at all to agree to just send another watch br...
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F
firoz khan pathan
from Mumbai, Maharashtra
Sep 20, 2017
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men sneakers autumn spring outdoor running shoes comfortable sport

Address: 380001
Website: Aliexpress

I have make an dispute but u all did nothing then i did appeal for my return and refund ut u rejected everthing.. I am complainging because u have cheated me i want my money back to me... U have to take some action.. This is good site but the service is worst.. I want my refund back to me.. I hope that this complain is going to work.. Or now i have to go to court and file a case against you people.....
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S
sarinkartha5959
from Ernakulam, Kerala
Sep 13, 2017
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seller asking to pay transportation charges which is half the price of product

Website: aliexpress.com

My concern is regarding the dupad i have ordered on 15/06/2017. I ordered because it is written delivery is free, i was informed that the product will be delivered within the 3 days of cash payment. I made payment on the same day. I paid $255.99. However, the product was not delivered to me for nearly two weeks. I had to contact the seller on a regular basis, but in vain they didn't reply. After a long period of time, they finally send the...
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S
sharmistha nandy
from Kakinada, Andhra Pradesh
Sep 2, 2017
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refund for order no. 84739378966731

Website: Aliexpress.com

I did not receive my order nor the refund was processed to me. I opened a dispute but the seller requested me to close the dispute or else his store will get closed, and to wait for few more days. I closed the dispute and Ali without taking my approval automatically updated that i have received my order. I felt like getting deceived by both ali and the seller. The seller was playing with my patience and now i know not whom to contact. Now...
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Z
Zarleesh
Aug 30, 2017
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im not getting my refund. and seller has sent me the parcel via free shipping still i paid 20 dollar

Well first of all im. Not getting my refunds back its been done with me for like third time and when i spoke to tour customer servant she commited to email but i didnt get any.
Secondly i ordered a kids tent of 36 dollars with free shipping but then when i got my parcel here i got to know that its been shipped via paid shipment and i had to pay 20 dollar more...
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S
Saudanasuha
from Tumkur, Karnataka
Aug 26, 2017
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no products or refund sent

Address: 560046
Website: www.aliexpress.com

Hi
Purchased a set of scarfs. Seller sent wrong design. He said to return back the stuff, as he'll send the actual scarf that was ordered. I sent back the scarf. He said he has sent the package. Gave wrong tracking number to me. I'm unable to reach him as he is not replying. Opened a dispute. That isn't really helping. Please help. A refund or the deliver the actual products. I'm really in need of it....
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M
Mario Henry
Aug 23, 2017
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refund request

Address: 518112
Website: obdobd2.aliexpress.com/store/709562?spm=a2g0s.9042647.0.0.N27e1j

Please help!!!
Order number:
[protected]
Product purchased: digiprog iii 3 obd version odometer correction tool digiprog iii main unit only digiprog3 mileage programmer obd2 st01 st04 cable
Store name : obdobd2 electronic tech co., ltd
Date of incident: 17/08/2017

I returned and the seller received the product and now i cannot get a refund... I cannot open another dispute as is a time limit...
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H
halil
Aug 11, 2017
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aliexpress judge did not accept my dispute

Address: 92122

Aliexpress judge did not accept my dispute. They accuse me not load enough evidence. I uploaded evidence photo that i pointed out with red line which part of tempered glass have a problem (It was not cut), but they did not try to understand. They could have easily found that that part of tempered glass must have a hole to sense object. Photo clearly prove that proximity sensor area was not cut. I could not understand how their judge can be...
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Z
zestltd
Aug 9, 2017
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useless contacts with live chat link.

Website: aliexpress.com

For the last 4 or 5 days i have been chatting with them on the livevhat link, they are like robots. They ask the same questions each time i contacted them, despite the fact i told them i had gone through this problem earlier with your colleagues, and suggest them to read these chats before they started asking questions. I spent hours on several consecutive days and achieved no resolution. At the end i gave up and decided not to mess up with...
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L
lakshmi06
from Chennai, Tamil Nadu
Aug 9, 2017
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paid orders not received so far

Address: 533106
Website: aliexpress.com

Ali express — i paid to many orders but not received:
I had ordered on 11.11.2016 sale for so many items but not received till now. Please look into it and arrange to refund or resend please.
Order no. [protected]
Order no. [protected]
Order no. [protected]
Order no. [protected]
Order no. [protected]
Order no. [protected]
Order no. [protected]
Order no....
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N
Naiwrita Sinha
from Pune, Maharashtra
Aug 7, 2017
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different goods received

Address: Kolkata, West Bengal, 700064
Website: AliExpress

I ordered the following item from aliexpress: women fashion vintage crystal peacock eardrop christmas accessories 4ed354.

I received a bunch of toerings or some such piece of jewelry. Since then, i have been repeatedly complaining to customer care/grievance redressal, to no avail. Despite havjng provided all the evidence i have at my disposal, and following aliexpress's instructions regarding disputes, they refuse to refund...
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S
Sdt19
from Mumbai, Maharashtra
Aug 7, 2017
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regarding service

Hi.. I hv ordered total 33 orders together out of which many got cancelled by vendor but did not receive the payment yet. And didn't received any order but it's showing order finished or delivered. I asked many vendors regarding this no one is replying.. Many asking me to check with indian post. If i hv ordered online why would i spend my time to check here.. Kindly look into my case and solve it...
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Y
ycecevit
Aug 6, 2017
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canceled for no reason order number: 85645313000907

Website: aliexpress.com

I made shopping with the coupon I won from the aliexpressden coupon campaign. I bought an item that I needed urgently, paid the fee by credit card but aliexpressin did not work and canceled this shopping. There is no problem when I sell the inflated products. AliExpress coupon campaigns and discounts are a trick. AliExpress is fooling users, it's a form of fraud. I do not want a solution and I do not want another solution, I would like to...
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C
Cynt
Jul 25, 2017
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a wig

Address: 60637
Website: AliExpress

I purchased a lace front wig.. The wig wasn't what i expected it was too thin and too short. I spoke with nana lots of time to resolve this, she forward me to her manager and we texted and talk to each other. To send this wig back for a replacement or refund will cost me 47.00 and i paid 95.00 for the wig. So to make a long story short we had come up with a way to resolve this. But i haven't heard from them again. I was asked numerous times...
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K
kuntal76
from Kolkata, West Bengal
Jul 24, 2017
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refund of casima watch $67.97 returned dt. 11/08/2016 to the seller

Address: Kolkata, West Bengal, 700086
Website: aliexpress

I have purchased a casima wrist watch of worth $67.97. The seller was, casima official store. Order time was[protected]. I have contacted them several times. As per the ali express site the product was shipped on[protected]. The seller is always telling me that i have product has been delivered tome but as per the singapore post record it is found that the product has been returned to the seller on 11/08/2016, but the seller is denying that....
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S
S Shobhit Khanna
from Muzaffarpur, Bihar
Jul 21, 2017
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not receiving of goods..

Address: Jaipur, Rajasthan, 302001
Website: Aliexpress.in

Sir. I can't received my ordered goods since jan, 2017. It was a maroon cardigan (Mens). As your products are too good and as per your policy you refund the whole amount after 60 days if the goods not delivered. I send you the whole description of my goods. It was of rs.1100/- in indian currency. Plz ensure the delivery again or return my money respectively.. Thnx
Details of goods are below:-
Tracking no. Rf[protected]cn br...
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H
Hunar harjai
from Sangrur, Punjab
Jul 16, 2017
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many things

Address: Panchkula, Haryana, 134109
Website: Aliexpress.com

I have placed this order since a very long time. It has been since six months, and i have not yet recieved the order. This is very bad. When will i receive my order?
My email from which i ordered is - [protected]@gmail.com

This is very bad of them. They have taken my money and not paid me back.

I want to know the exact date when will i receive my goods?...
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C
Cynt
Jul 16, 2017
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lace wig

Address: 60637
Website: AliExpress

I purchase a wig for the first time and it's nothing i expected. It's too thin and i've been in contact with nana and i told her how i felt. So i went to mail it back for a refund or different wig. It was going to cost me 47.00 to send it back and i only paid 95.00. I need someone to either pay for the shipping or refund my money asap. The wig is useless to me and i'm going to call all over the world until i get a answer...
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M
Muzaffar Kamal Khan
from Mumbai, Maharashtra
Jul 5, 2017
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I paid my order but not received

Address: Thane, Maharashtra, 400612

I have order slipper and paid for that online by AliExpress App. But not received yet delivery time was 15 to 20 days.
Order no : [protected].
AliExpress is one fraud site. Then is no customer care number in india. When we search AliExpress customer care number it's Show Alibaba side when we contact them they say both are different Company and alibaba say we are whole saller....
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