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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 16

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SamuelGanga
Jul 1, 2017
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Payment on hold

Address: 311121
Website: www.aliexpress.com

The incorrect commercial behaviour of AliExpress, allow this bunch of cheaters to take your money after payment process (which require you send full picture of front & rear of your credit card and your signature + a ID document...are you kidding me??!); they hold the money even if the sale is not confirmed. This means that if seller for some reason has no more avalaibility of item, or you change idea, or any other trouble, your order will...
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Avantikabhau
from Agra, Uttar Pradesh
Jun 14, 2017
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Shopping from this website or its app

Address: New Delhi, Delhi, 110019
Website: www.aliexpress.com

I bought stuff worth 7000rs and i received all of them. There were 15 items i guess out of which only 5 were acceptable to me & rest were a waste!
When i asked for a return or a refund then a page would open saying your account is temporarily out of service and then they signed me out from the app too! I had no clue where did my order go? Plus i had to throw 10 items in the bin. The quality was so bad. Please do something about these...
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Priya4593
from New Delhi, Delhi
May 24, 2017
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Ordered two mens watches

Address: 122002
Website: Aliexpress

I ordered two men's watches on 22 april 2017. At gurgaon from aliexpress. When u tracked my order it shows package delivered on may 6, 2017. But i didn't receive my order. Ans also it shows last tracking detail some where in kolkata. But order was supposed to be delivered in gurgoan. Very annoying service from aliexpress. Kindly look into this and refund my money back....
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mohammedaslamkhan
from Bengaluru, Karnataka
May 19, 2017
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Xiaomi redmi 4A mobile

Address: 584101
Website: aliexpress

I have ordered a product mobile xiomi redmi 4a order id :- [protected]
Dated on 12/05/2017
Tracking number rb[protected]sg
But no conformation message or mail from seller
X show stores china.
Develery in raichur -584101
Karnataka, india
Mohammed aslam
Contact no +[protected].
Please its a humble request follow up about my parcel replay as soon as possible....
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sanskritis
from Bengaluru, Karnataka
May 2, 2017
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Mobile tempered glasses

Address: 560103
Website: www.aliexpress.com

I baught 4 tampered glasses paying $7 including shipping on 23 feb 2017. Still did not get it. Every time i Message seller they say you will get it. Aliexpress tracking shows delivered on 21 march in mumbai. again this shows in april its on distribution center in mumbai.

how is that possible if its delivered it should not show in april on distribution center first of all .. second thing i ordered for Bangalore.
br...
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Shaikh Nabila
from Mumbai, Maharashtra
May 2, 2017
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3 Bottles not received

Address: Mumbai City, Maharashtra, 400086
Website: E Commerce website

This is regarding my order id: [protected]. I had ordered the below products on april 21st 2016 but i still haven't received it. Those people has changed the status to confirmation timeout.

1) sport style portable clear sport bicycle my water bottle 500ml space cup bear bottles

2) best quality my fashion breakproof water bottle 19.5x6.5cm travel camping lemon juice drinkware readily space cup bottle
br...
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Lancelot Charles
May 1, 2017
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Return information problems

Address: 11212
Website: Aliexpress.com

I had opened dispute with Order # [protected] purchased[protected]. The seller Ric Ric is refusing to avail me with the return information after I had requested it from her/him on several occasions. I am only getting the run around and not the return information. I need it so that I can return the item to get my refund. The item is faulty and not working properly as I mentioned in my dispute.
Thank you for your corporation as I...
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Neel Rock
Mar 5, 2017
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Fake marketing

Address: Mumbai City, Maharashtra, 400006
Website: aliexpress.com

This is an application in which they sell products online, as they keep on giving their advertisement to all the social media portal but fake marketing strategy. The original product is for somewhere around between 4 thousand to 5 thousand and this aliexpress write the rate of 239 INR.
They write fake rated so that people download their application from play store. Request you to please check on this and resolve this soon as...
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Remi Saihriam
from Lala, Assam
Mar 2, 2017
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Product ordered on January

Address: 788005

I have ordered from aliexpress on January 17, it's been more than 2 months .3 weeks back they mailed me confirming lost of product in transit and said I will get the refund within 7-15 days, it's been more b than 15 days, so I open a dispute in their website, after that they mailed me saying I should talk to them before opening a dispute and kind of threaten me to close the dispute. Even after all of this incident there is still no wheabouts...
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shabnamm09
from Phagwara, Punjab
Feb 28, 2017
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Order not received even after 3 months

Website: www.aliexpress.com

I have placed an order (order number = [protected]) through Aliexpress on 11-Dec-2016. But till date, it has not been received. You told me that you have extended the protection period. I trusted you, but, neither you have resend my order nor you have refunded my money.

Seller : OK Store from Aliexpress

产品名称: Sexy Women Retro Floral High Waist Pleated Party Midi Skirt Lady Girls Vintage Flower Printed...
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Z
zoyas
from Vasai-Virar, Maharashtra
Feb 26, 2017
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Neither received refund nor the product.

Address: 401107
Website: www.aliexpress.com

Order Number:
[protected]

China Post Ordinary Small Packet PlusTracking #[protected]

Product Details:90cm*90cm Women satin Square Scarf High Quality Imitated Silk Satin Scarves Shawl Hijab 2016 fashion style

Amount # 3.99

Order time & date: 04:11 Aug. 15 2016

Store name: HM Scarf

Website name: www.aliexpress.com

Store owner...
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S
shifi
from Chennai, Tamil Nadu
Jan 18, 2017
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Product not Received even after they have received my money.

Address: New Delhi, Delhi, 110058
Website: www.aliexpress.com

Dear Member of Consumer Compliant Forum,

I ordered a product from the site of Ali Express 2-3 months back. They debited the amount right after my purchasing, but I have not received the product even after so many days.

I requested for refund after waiting for 30-40 days, but the reply I received is inappropriate. Hereby, I requset to kindly look into the matter and resolve my issue after issuing a notice to...
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Safvan basheer
from Tellicherry, Kerala
Jan 8, 2017
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Shopping

Address: Kasaragod, Kerala, 661121
Website: Ali express

I orderd 2 sets of boy dress almost 2 months ago and i dont recived any packets frome seller .. i put dispute and this seller come to my private and ask me to cancel the dispute they promiss me if i do that they can resend me the packets again i did it .. but now they dont have any response and i think i lost my money .. and i contact ali express helping pepols they allso very lazy to help me and very poor servise allso please dont buy anything...
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syed noor ul hassan
from Hyderabad, Telangana
Dec 28, 2016
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Product not reach me and no refund

Website: Ali express

Iam purchase flip cover by ali express on[protected] order id[protected]. and I paid 3.93 dollar which is about rs.278 but seller not send me the product till date, by contact to ali express costomer care they said they have a despute option where we can open despute with seller and ali express also evolved to solve our problem but there is soo complicated procedure I completely not understand and closed despute which they now saying I'm...
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gurinder80
from Srinagar, Jammu and Kashmir
Nov 13, 2016
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Faulty led torch

Address: 145029
Website: ALIEXPRESS.COM

Hi,
I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected]...
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Perkins Samuel
from Bengaluru, Karnataka
May 8, 2016
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Aliexpress - fake branded shoes

Address: 560068
Website: www.aliexpress.com

I bought a nike shoes in aliexpress on december 2015. Since the quality of the shoes is very bad (Fake nike shoes) & the size is not matching, i opened a dispute with aliexpress, i raised a dispute with aliexpress but aliexpress finally closed the complaint & paid the amount to seller.
Aliexpress does not have english speaking customer care, only way is to contact them via chat, some times the customer care people send an email to...
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Shobana Karthikeyan
from Chennai, Tamil Nadu
Apr 21, 2016
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Online shopping - aliexpress - product not delivered - reg.

Address: 600122
Website: trade.aliexpress.com

Reference :- ordered item -> 3 pcs/set genie bra with removable pads
As seen on tv size: s, m, l, xl, xxl
Free shipping

We have not at all received the item booked in the mobile application (Ref: oder no. [protected]), but the status showing confirmation received.
But the item not delivered to the item to the below mentioned address
Karthikeyan n,
Plot no 4, annex ii, sai krupa...
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শাওন মণ্ডল
from Harindanga, West Bengal
Mar 4, 2016
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Low quality product received, aliexpress is not refunding

Address: 731216
Website: www.aliexpress.com

I have received low quality product from aliexpress. I have returned but they are not giving me the refund of the product and courier charge. So i want 1404 inr (Peoduct price)+ 556 (Courier charge of returning) = 1960 inr. So refund 1960 inr. Order id: [protected]. Name - saon mondal. Seller information - consignee: zhu song
Street address: xia cheng kang ning lu 168 hao 1 don 303 shi
Street address2: 1 don 303 shi
City:...
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mdmr89
from Ingraj Bazar, West Bengal
Feb 24, 2016
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Not received my product

Address: 732211
Website: www.aliexpress.com

Total 3 Product is Not received, pls help me

Email Id : mdmr.[protected]@gmail.com

1) Order no.[protected]
Hot Sale USB to 3D Audio USB Sound Card Adapter 7.1 Channel Sound Professional Headset Microphone 3.5mm Jack Converter
Oder Booking Sep. 01 2015
[protected][protected][protected][protected]
2)Order no. [protected]
Ultra Thin SLIM Frosted Matte...
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1
16/aug/91
from Delhi, Delhi
Feb 15, 2016
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Product not yet received & availability of refund also closed

Website: www.aliexpress.com

Order ID: [protected]
Order time & date: 08:51 Nov. 23 2015

Estimated Delivery Time:15-60 Days
Processing Time:7 Days

But item not yet received & cannot able to initiate refund for the particular order....
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