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Apollo Pharmacy Complaints & Reviews

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3.1
Updated: Mar 7, 2025
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Medicines not received after 2 days of delivery date.
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Apollo Pharmacy reviews & complaints page 6

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V
Vinod Master
Mar 9, 2023
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Medicines : Did not receive order cashback

1) OneApollo Registered Mobile Number - [protected]
2) Bill Number - 11379DS0005796
3) Bill Date - 17/01/2023
4) Bill Value - Rs.1725.25 Less: SUPER30 Rs.346.45 Net Rs.1378.80
Order ID[protected] Complaint ID 1719452

One more transaction for which also Cashback not received.

1) OneApollo Registered Mobile Number - [protected]
2) Bill Number - 11490DS0001359
3) Bill Date...
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V
vnktshkn
from Bangalore, Karnataka
Mar 8, 2023
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Wrong Items were delivered

Wrong Items were delivered and Apollo pharmacy is not working on replacement of product.
Ordered Apollo Pharmacy Diabetic Vanilla Flavor Protein Powder, 400 gm.
Delivered - Chocolate flavor.

Complaint is raised last Saturday - 04/03/2023 still getting automated messages saying your issue will be addressed within 2 working days.

Pathetic customer service from Apollo Pharmacy. They asked to send...
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D
Dias19
from Powai, Maharashtra
Mar 7, 2023
Mar 8, 2023
This thread was updated on Mar 8, 2023
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Medicine wrongly charged

Margao branch
Yesterday I went to their pharmacy to buy medicine I was in hurry. And they charged extra medicine worth 16 rs. Somebody elses medicine.The amount is small but this is very ignorant attitude by the staff.
Very disappointed...
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P
Princeyyy
from Warangal, Telangana
Mar 5, 2023
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Online order got rejected saying prescription was an edited one

Address: Kazipet, warangal

I have ordered a medicine which was prescribed by the doctor. Inspite o[censored]ploading the prescription the order got rejected citing the prescription was an edited one. I need to know how can anyone would edit a prescription to use to their baby. I need to know the person who has rejected the order....
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A
afcY
Feb 25, 2023
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Unprofessional and Negligent

I am a foreigner living in India who just happens to need medicine for my brain to function correctly. I have a licensed doctor who prescribes me medicine. For the past few months, I have been able to order from Apollo Pharmacy. That is, until today.

I was told that my purchase was denied because my prescription is invalid. When I would ask for what specific reason, the pharmacist on the phone wasn’t able to answer. br...
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M
Mak AK
Feb 25, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Sms unsubscribe

Dear Apollo
As per your privacy policy,
Please unsubsubscribe my phone number [protected] for all type of sms from your end.

Regards
Mak.....
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M
Monika Chakraborty34
Feb 24, 2023
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Invoice batch no, expiry date are not matching with medicine's batch no and expiry date

I have purchased few medicine from apollo pharmacy 24×7 app on wednesday 22nd february 2023. After receiving the order could see invoice batch no, Expiry dates are not matching with medicine's batch no and Expiry date. I raised a ticket as well to apollo pharmacy on 22nd February with ticket no #1764532 but till now I have not received any solution. After calling multiple times to apollo pharmacy 24×7 helpline they are asking me to wait...
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B
Bodhisattwa met
Feb 24, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Stop Spamming

Dear Apollo,

I am writing to express my extreme dissatisfaction with the unsolicited SMS messages that your company has been sending me. Despite never opting-in to receive such messages, I have been bombarded with numerous spam texts from your organization, which is not only inconvenient but also a clear violation of my privacy.

Not only are these messages annoying and disruptive to my daily routine, but they...
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B
Bodhisattwa met
Feb 24, 2023
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Hsh

Hshsh...
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N
nishascorpio81
Feb 23, 2023
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Unclear policies

Raised an order, got discount of 25% due to membership. Bill was Rs 690/-. Made online payment. Unfortunately it was not delivered to me for the 1st time because the delivery boy called me as he landed in some other address and immediately he cancelled it on not picking.. Reordered made online payment again, this time they failed to upload prescription and the customer care didn’t inform me to do it again, they arranged telephonic conversation...
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G
g0547s
from New Delhi, Delhi
Feb 23, 2023
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Cancelled order suddenly and not refunding whole money

I have ordered medicine on apollo 24/7 android app on 20 Feb 2023 with with 2 shipment id[protected] and[protected]. These two shipment was part of same single order i placed.
They suddenly cancelled my order without any justificatory reason !
Even after i raised complaint for refund of money back. Till they refunded amount of shipment id[protected].
And emailed and complaint on top of my existing complaint and reminding...
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M
Mallik.arjun
from Hyderabad, Telangana
Feb 22, 2023
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Product not delivering and refusing to refund

I ordered Infant milk powder and multivitamin drops. As I'm out of the town and my wife can't go out with 3 months baby, I ordered in online Apollo 24/7 app. Its been 1 week, not received the items, when ever I call customer care, they simply say that its shipped and out of delivery. There is no option for me to cancel in the app, so I asked the executives to cancel from their end and to refund the amount. They neither delivering nor refund...
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B
Bharath992003
Feb 22, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Mobile Number Change

I have changed my mobile number. My old number [protected] to [protected]...
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I
Itssatyamroy
Feb 22, 2023
Feb 24, 2023
This thread was updated on Feb 24, 2023
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Promotional massages

I want opt-out from receiving messages from Apollo on my phone no [protected] and [protected]...
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S
Shravan kumar muthineni
from Hyderabad, Andhra Pradesh
Feb 20, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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Selling defect medicine

Address: Beeramguda near Academic heights public school

I visited the Apollo pharmacy located in Hyderabad-near Academic heights public school. Asked for the pantoprazole (Pantosec, B.No.AFB22F90, brand Cipla )medicine, shop person given tablet without ensuring the strip condition which is already in damaged, asked shop person not to sell the strip to anyone, he replied that I will sell by removing the damaged tablet why should I Loss for small defect, he is not concern about the patient safetybr...
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R
ravitejamuni
Feb 20, 2023
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Order canceled, refund not received

I have cancelled the order due to insufficient details in the prescription but I haven’t received the refund yet

It’s been two weeks since the order cancellation...
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P
Pandu3102
from Tiruvuru, Andhra Pradesh
Feb 20, 2023
Feb 22, 2023
This thread was updated on Feb 22, 2023
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Rudely behave

Address: Tiruvuru

Staff behaviour wrong with customers they are not eligible for this job...
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B
Braj Narain
Feb 20, 2023
Feb 22, 2023
This thread was updated on Feb 22, 2023
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Excess amount charged due to Wrong Billing

Address: 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft...
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B
Braj Narain
Feb 19, 2023
Feb 22, 2023
This thread was updated on Feb 22, 2023
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Excess erroneous Billing

Address: 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft...
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N
Nova Super
Feb 18, 2023
Feb 24, 2023
This thread was updated on Feb 24, 2023
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To stop SMS

Hi Apollo team,
Please remove my number from your database. I am getting promotional messages daily even though I opted to unsubscribe. Please resolve this issue at the earliest....
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