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Aramex Couriers Complaints & Reviews

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Updated: Jan 13, 2025

Complaints 969

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127

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842

So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝

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Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

Kyc rejection for nike

KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

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kyc documents upload

Not delivering my order from Nike.com

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Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 25

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Address: 56/33 Rajat lath mansarovar Jaipur Rajasthan 302020

Dear sir/madam,

Hi, I am not getting my product after trying so many times to complete my KYC documentation. And I also wrote so many mail to your department for the same and I also tried to contact on your helpline number but I am unable to connect with you. My courier number is [protected]. I requested to your company on mails to share a activated link again to complete my KYC again so that I can do the needful for the same....

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I upload my all kyc documents but every time they get rejected. What should i do?...

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Sir, I ordered a shoe for my Son Rohin Pillai from Nike.com vide Order no. - G[protected]. Aramax informed to upload KYC docs with address proof. I uploaded 3 tmes (Aadhaar /Passport/PAN of my son + Address proof in Government Letter, as we recently shifted. But Aramax continues to reject. My consignment is stuck. My email - [protected]@yahoo.co.in, Mob -[protected]. Resident - India. Please Help...

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This is to bring to tour notice that i have booked courier to chennai dated 13th july from deira mail room pertaining to awb number [protected].. The courier has not been still delivered. My father in chennai has received a message on july 30th as the parcel was in bangalore and mentioning the he will receive by tom and until now the news about the parcel is lost.. I am getting a bad experience from aramex and very upset with the service...

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Address: Bangalore Aramex office JP Nagar

Hi team,
I have sent back the courier as it was charged excess to me, or it may be duplicate charges which aramex is asking for at the time of delivery.
I purchased puddle lamps and paid for item cost and dhl or air courier which was more than the item cost while check out. Subsequently i made the payments and it was sent to via aramex after providing the required documents for clearance.
I received sms from aramex to...

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We sent amazon fba shipment for dubai on march 2020, till then we keep on requesting for the status of our shipment. After beating the bush for 5 months, your territory manager mr. Srikantha neelapalaya declared it was lost in transit. And promised us to remittance amount for the invoice value. After dragging the issue for one more month and after our repeated attempts to contact him, he told the remittance will not be claimed and they will...

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Always lie harass
Del/0820/1798
Tracking number: [protected]...

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Dear sir/madam,

Please find the tracking no.[protected]. Kindly arrange to delivered the same to us on priority. Attached is the government id for your reference.

Thanks & regards...

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Website: Aramex

After filling up the kyc i get a message saying -"aramex.com did not encrypt this message”
Also i haven’t got my aramex tracking number
Please look through
Thank you...

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July 30, 2020 - i placed an order on nike.com (India).

August 1, 2020 - i received a call from amarex to upload my kyc
Documents on the link provided on email and sms.

Issue - i haven't received the link on sms or email either.
Also, i just have the order number (G[protected]) and have no
Tracking number. Neither the nike website has updated my order
Status.

In...

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Address: spain

Respectful greetings!
Dear Sirs, I am Dalmo Lopes, Angolan resident in Benguela, I have been an Aramex customer for over 3 years and used your services normally, but unfortunately this year I used it again but I am in a situation of very sorry, on 06/16/2020, i received an order valued at 700 euros with shipnamber [protected] by the ShipandShop service from Aramex Spain with address of the LAD 1241 account, to be sent to Angola, but...

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I ordered a controller from scuf gaming 2 months ago it says it has been shipped.I used my name instead of my Father's so the problem arised.my kyc gets rejected everytime i submitted.it says iec and gstin required although i chose individual instead of company ....

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Address: Bathinda, punjab

Hi,
I already paid around $120 for shipping via aramex, now they are charging custom duty for 7392 inr.
The bill clearly shows that its cost around $96, how can you change such a duty... More than 100%.

Awb is [protected]

Thanks...

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They don't provide any solutions. Two of my shipments are stuck with them in india. Both from usa but due to technical issues in kyc like consignee name and delivery address they are not sending the products i paid for....

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I'm constantly giving the kyc documents but it's rejecting and even after uploading it shows that kyc is done and still parcel isn't going forward.
Kindly let me know what to do...

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Address: IHerb , US

I have purchased product from iherb and they asked me to do kyc but i'm not getting where to do upload the kyc documents...

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According to the latest customs regulation, individuals who have purchased any item need to just provide their Proof of Identity as KYC and do not need to provide any proof of address. The identity is then verified upon delivery by the delivery individual to match the Proof of Identity document. But Aramex keeps rejecting both my Aadhar and PAN card as KYC and I keep getting asked to resubmit.
This is a pathetic, shameless, oblivious...

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Address: house no-16/3, near BSM college, 247667

Hii m himanshu kasyap, my order no is[protected]. I have attached here my id. So please check and provide me my parcel asap.

Thanks and regards
Himanshu kashyap (Shivam)
Mob no-[protected],
[protected]......

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Hello team,

I have been trying uploading kyc documents, but it got rejected.
Order has been placed on my name and document for address proof is on my spouse (Rent agreement).

Could you please investigate on this....

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Address: Mumbai

I made an order from iherb on 9th of July this year. My order was shipped the next day through ARAMAX and I received the tracking number [protected].
When I checked the order status I saw the order was on hold due to missing KYC documents. I tried contacting Iherb team and they asked me contact aramax that I did immediately. I phoned aramax customer care on 11th if July regarding the same issues and they informed me the documents have...

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