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Aramex Couriers Complaints & Reviews

www.aramex.com

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Updated: Jan 13, 2025

Complaints 969

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842

So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝

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Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

Kyc rejection for nike

KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

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kyc documents upload

Not delivering my order from Nike.com

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Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 8

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I ordered a Nike product on Sunday 2 October and recieved an automated call from aramex about giving kyc information to link sent by mail and sms on Monday, but no mail or link has been sent since, and the website of aramex won't let me register a complaint as it always shows my number invalid, the same no. On which they called to inform for kyc. Terrible service for suxh expensive order....

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Confirmed identity, but status not confirmed identity at customs
What should I do? I don't have time to wait. Please solve the problem [protected]...

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3 times there was a message about the confirmation of kyc the third time like the site accepted the attached documents. But the second day there is no change, dosychpor on the site writes a timothy control is to confirm the identity. I myself am a tourist from another country, I do not have extra time to wait. This mess is not serious. It doesn't fit in my head like that....

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It's been the third day I'm trying to contact via e-mails, text to aramex for kyc documents adress and shipping address issues. Have sent documents for like 10-15 times now. With the dispatch email there was list of documents information to be submitted for shippment in which there was mentioned that if the kyc documents address and shipping address are different then you have to send the bank statement or the electricity bill with the kyc...

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Hi,
I didn't received my parcel since 2 months . They told delivery address is not matching with KYC documents. for that they told,
= This below one is mail I received from Aramex support team
Dear Customer

We need any ONE of the following address proof document in the name of consignee or in the name of consignee's parents ( Mother or Father or Husband/ Wife )

Address G1, IK TOWERS,...

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My kyc is getting rejected, I have ordered a product from Nike.com.
My current address is a bit different from my permanent address so I have uploaded my rent agreement too.
My permanent address where all my documents are is 463 gt Road, while my current address is 467.
Kindly approve my kyc please....

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[protected] awb bill no.
Sir, i have ordered a shoe from nike on 20th february 2020. As kyc document is required, i do not have the document match with the delivery address. I've been getting messages on my phone and e-mail several timea. So, i would like to cancel my order and get the money back.

I would really appreciate if you could
Solve my problem.

My permanent address and delivery address...

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My kyc and address document dont match and somehow got rejected every time even after same address . I Ordered a pair of nike air force 1.My parcel got stuck in between the way . Please help me to get it faster....

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Address: Delhi

Website: www.aramex.com

Very disappointed with this courier! They have terminated my shipment [protected] without even trying to reach out to me. My package was arriving from China to India and reached the courier on 16 August, amount was almost ₹2lakh of fashion jewellery . I’ve submitted all the documents as well however Virender Panghal have claimed it was wrong invoice and value will be calculated in weight instead of quantity so I’ve requested the supplier...

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Address: Delhi

Very disappointed with this courier! They have terminated my shipment [protected] without even trying to reach out to me. My package was arriving from China and reached the courier on 16 August, amount was almost ₹2lakh of fashion jewellery . I’ve submitted all the documents as well however Virender Panghal have claimed it was wrong invoice and value will be calculated in weight instead of quantity so I’ve requested the supplier to...

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My order is. It being delivered because of kyc issues. I’ve diff address on my id proofs and the shipment address is diff because I live alone here, this isn’t my home. I want my order asap. Resolve this kyc issue as sooon as possible, please !...

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Address: Pentok mangan north sikkim, Near om shanti building,homes bhaiya shop pentok

Website: Aramex

I've ordered a Nike shoe which Ive paid already and now it says it's stuck in customs due to wrong address . I'm currently out of my hometown as I'm employed in a private organisation, so I used my current address as my delivery address. I've also provided them with official company letterhead address proof which is mentioned in the delivery address but all in vain ....

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Hi Team, I recently ordered a shoe from nike.com. For kyc I provided my passport details which has all the necessary details . However I got a message saying :

Hi Subham Sinha 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name...

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Dear sir,

I have submitted my KYC documents and one optional with delivery address, but I keep receiving messages saying that it has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

Because the address provided by me is different from the address in my documents, I have given delivery address where i currently...

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Sir, I am student & i ordered a pair of shoes from nike.com & the address I given in the delevery address is not match the kyc documents. So the armex courier service rejected my kyc & not delivering the package. What can I do for this . Pls provide some help

My order number is -[protected]...

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Dear concern I upload my goverment identity proof as per requirement for aramex courier page but still showing 'Shipment delivery pending identity proof by customer' please confirm what is the issue regarding the kyc identify proof

Tracking Id - [protected]...

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Tracking Number: [protected]
Courier: DPD - Air Classic
(Online shopping site lookfantastic)

My parcel (Sebastian shampoo.conditioner and mask) has been on hold for custom taxes..and i have recived their mail to pay the amount..I'm asking them where do I need to deposite the amount (account number) or can I pay on delivery..no one from aramex is even bothered to reply or atleast attempt delivery so that I can...

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My shipping address is different from the one on my Aadhar and I have submitted my rental agreement as KYC thrice already, but it keeps on getting rejected. The order is from Nike (shipment - [protected]) and it’s stuck at Bangalore from the past 2 weeks. I need it urgently....

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Hey,
My name is Vesurilu Theluo. I have ordered shoe from nike online application worth 10, 000rs and i have already paid for it.
Now I am getting messages from you guys to clear KYC for custom clearance and you guys are asking for address prove under my name same as delivery address.I can understand the protocol but the thing is my all Id’s Like Adhaar Card, Pan card etc has my home town address mentioned on it.
I...

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Dear Consignee,
Your provided KYC is rejected due to Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address. for Your shipment [protected] from eShopWorld .
Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) using the Link https://customs.in.aramex.net/kyc/Redirection.aspx?page=j9A4M...

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