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Updated: Jan 13, 2025
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Aramex Couriers reviews & complaints page 7

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K
Kaur326
Dec 12, 2022
Jun 5, 2023
This thread was updated on Jun 5, 2023
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Not delivering my Nike order

Consignment/bill number - [protected]

I have repeatedly completed my KYC. shared office ID card (delivery address proof) along with passport and PAN Card but they keep rejecting it saying that the delivery address does not match....
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B
Bozio
Dec 12, 2022
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Aramex Couriers - KYC rejected due to mismatch of delivery address, even after submitting rent agreement and electricity bills

I am a student currently studying and based in Bangalore, however all my National ID cards bears the address of my permanent home address from another state.
However even after multiple attempts to clear the KYC for customs of my order from Nike.com, it keeps getting rejected “due to Delivery Address does not match with provided KYC.”
I have submitted my rent agreement and electricity bills and have attached legit documents...
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B
Bozio
Dec 12, 2022
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KYC rejected due to mismatch of delivery address, even after submitting rent agreement and electricity bills

Address: Goodlands Luxury Pg, 5th C Sg Palya Venkateshwara Layout, Bangalore, Karnataka

I am a student studying in Bangalore, ordered a shoe from Nike.com, but all my National ID cards bear from my permanent address from another state.
However even after submitting my Rent agreement and electricity bill of my current PG, all attempts to verify the KYC “due to Delivery Address does not match with provided KYC” still gets rejected.
It doesn’t make sense since I have always attacked legit documents with proper...
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G
Gunjan1995
from New Delhi, Delhi
Dec 9, 2022
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Continuous rejection of KYC form due to mismatch of delivery address

Address: A-248 Mahipalpur Extension, NH-8 Gurgaon-Delhi Road, NH-8 Gurgaon-Delhi Road

I had ordered 2 pair of shoes from Nike which is presently stucked in custom clearance since i am not been able to provide the delivery address proof.
I have ordered at my office address and has put a sub name (Häcker Kitchens) for my company instead of the exact name (Kanu Kitchen Kulture) while ordering howevere the rest of the address is correct and matches with my order details.
I have submitted the KYC thrice by attaching...
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O
Oarish
from Jalandhar, Punjab
Dec 8, 2022
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Rejection of KYC at custom portal due to invalid reason of address not matching.

I have given a different address for delivery than my permanent address mentioned on my KYC documents but i attached supporting document for delivery address in the form of Bank account book which has mentioned the same address. What should i do?...
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V
V.a.g.i.s.h.a
Dec 8, 2022
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My Nike parcel stuck with customs

Hi, my Nike order has gotten stuck in customs. Aramex asked to provide KYC info for identity & delivery address proof. I did both but they're rejecting it cause address in my Identity proof (my aadhar card one) doesn't match with the one I provided for address proof ( my flat rent agreement where I live currently). What am I supposed to do when I don't live in my natives. It doesn't make any sense. Please look onto this matter & try to fix...
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A
Aditya Bhagawati
Dec 5, 2022
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KYC rejection #35071573471

Website: www.aramex.com

I’ve submitted all the necessary documents with a declaration letter for the KYC but they’ve rejected it and It’s been weeks since I’m dealing with the same issue. Kindly note the following details about the said parcel and do the needful.

(i) Consignment number: [protected]
(ii) Name: Aditya Bhagawati
(iii) Current address as well as delivery address:

Kanakia Sevens, F-202, Marol, Andheri...
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T
Taher Naqvi
Dec 3, 2022
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Increase in invoice weight and amount

Please be informed that we'd sending our small courier mostly up-to 0.500kg (85-90%)and rest more than 1kg.

In month of March and April 2022 they mistakenly raise from our weight from 0.500 kg to 1.5 kg which was clearly mismatched our records as well their system records. This had lead to increase in the invoice amount by 25-35%.

We raised our concern with their sales person but avail no result.
br...
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R
Rinsanga
from Delhi, Delhi
Nov 24, 2022
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Tan la ve teh u, a hatlak email a

My id and placing order name is not same as I place order in my short name, so my KYC was always rejected, what should I do?...
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A
Anshit Agrawal
from Mumbai, Maharashtra
Nov 24, 2022
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Kyc being rejected again and again and making me panic from past 17 days

I ordered a nike shoes on 7th novemeber. And was asked to submit kyc. I submitted it and since i am a student living in different city to study my kyc is being rejected again and again. I even submitted my rent agreement with address highlighted still its being rejected. And the worse thing is i have paid for the shoes still being panicked by this kind of behaviour. This is ridiculous service and they are not even trying to contact me properly...
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T
Tanmaysinha
from BARIPADA, Odisha
Nov 23, 2022
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Kyc not been verified because of address doesn't match with the documents address

Hi, I stay in a rented apartment, i have furnished all the necessary documents for proof of delivery address. I have provided them with electricity bill and wifi bill with delivery address proof still they are rejecting it again and again. Kindly provide me with help...
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K
KushagraSaxena1122
from Gorakhpur, Uttar Pradesh
Nov 22, 2022
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KYC rejected due to delivery address does not match with provided KYC.

Hi, I stay in a rented apartment, i have furnished all the necessary documents for proof of delivery address. I have provided them with electricity bill and wifi bill with delivery address proof still they are rejecting it again and again. Kindly provide me with help
AWB number is [protected]...
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N
nolay
Nov 8, 2022
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Not receiving the product after payment

The courier is handled by aramex today i got the message that that your KYC uploaded document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."
There is a little mismatch is documents because i have entered the whole address the street name etc which is not mentioned in the document.
Please help me out here...
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R
Ronit29
from Bhilai, Chhattisgarh
Nov 6, 2022
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Custom clearance issue

My KYC address is of Bhilai, Chattisgarh, India (Permanent Address) and my shipment address is Manipal, Karnataka, India as I am currently residing in a hostel in Manipal university and my current address is Room-106, Block-8, MIT campus, Manipal Karnataka - 576104 which is different from the KYC document so to confirm my identity and address proof I have submitted my University ID card, Hostel fee receipt, aadhar card on Aramex which consists...
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H
harnirmal Singh
Oct 23, 2022
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Kyc doesn't match with delivery address

Dear sir/madam
Hi Your shipment [[protected]] is on its way to India but cannot be cleared from customs due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address they are sending me like this sir but i submitted my documents clearly but its getting rejected because the address provided by me is different from the address in my documents sir because i am a student i have given...
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Y
Yashrsingh
from shillong, Meghalaya
Oct 13, 2022
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Order has been stuck in customs

I have provided all the necessary documents for customs clearance, my aadhar card front and back and as my delivery is at a different address than that on my documents, I have provided an electricity bill for the address of delivery, but it keeps on getting rejected, my order is from www.nike.com and order number is [protected]....
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S
Saina Rai
Oct 13, 2022
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KYC declined again

Address: phagwara, Punjab
Website: Aramex

I had placed an order from nike. The address of my documents does not match with the delivery address. So as a proof i had uploaded the rent agreement. However, it is getting rejected again and again....
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L
Longwani Poonam
Oct 8, 2022
Oct 13, 2022
This thread was updated on Oct 13, 2022
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Courier stuck due to kyc

Ordered a shoe from nike.com.
As asked by aramex to submit documents for kyc. I has submitted my documents multiple times. They do reject kyc every time. As the kyc documents doesn't match the delivery address.
And attached the electricity bill as a address proof. Again rejected as the electricity bill doesn't hold the same name as of kyc documents. This is getting too troublesome. As if a person ordering as for gifting purpose...
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M
mikaelah.21
Oct 5, 2022
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Terrible service

I have had a terrible time with this company in trying to have a basic delivery completed. First they did not deliver by the due date which I would understand if they had communicated why or answered any of my correspondence trying to find out when. They ended up trying to deliver but we had left for our holiday. I then tried numerous times to contact them via phone and chat to see if I could make arrangements to have it delivered when we...
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V
Vri94
from Bengaluru, Karnataka
Oct 5, 2022
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KYC Rejection - Multiple times

Submitted rental agreement and electricity bill multiple times for KYC but getting rejected...
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