Submit a Complaint
Claimed

Aramex Couriers Complaints & Reviews

www.aramex.com
1
Updated: Jan 13, 2025
Complaints 969
Resolved
127
Unresolved
842
So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Aramex Couriers

Having problems with Aramex Couriers?

File a complaint and get it resolved by Aramex Couriers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Aramex Couriers

Recently resolved complaints

View all complaints

Most useful reviews

59
kyc rejected
54
kyc documents upload
56
Not delivering my order from Nike.com

Featured stories

Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Longarian
from Shimla, Himachal Pradesh
Jan 25, 2023
Report
Copy

Nike Shoes Shipment

Address: The Royal Regency Shimla Dhalli Bypass Sanjauli

My KYC has been pending for the last 15 days because the address on my aadhar card/passport/voter id is not the same as the shipping address, I have been trying to explain to Aramex that they need to consider my driver's license where the address matches the shipping address....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aaqib Tirandaz
Jan 24, 2023
Report
Copy

KYC details do not match

I have ordered from Nike for which aramex couriers is the shipping company. I have submitted the necessary documents including my license and rent agreement along with pan card twice. But i still keep getting messages of rejected kyc stating delivery address does not match with submitted documents. I have submitted the correct documents with matching addresses still it is giving this issue. please look into this asap....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aarush Doshi
from Baramati, Maharashtra
Jan 21, 2023
Report
Copy

My KYC is being rejected again and again

I ordered a nike shoe few days ago and the ordered is stuck in custom cleanrance due my KYC issue. My aadhar address and delivery address is not same so the KYC is being rejected. And their is no other option to do. So please help me with it ASAP.
EMAIL - [protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ruxhil
from Rudrapur, Uttar Pradesh
Jan 20, 2023
Report
Copy

Kyc being rejected due to name of my mother on the electricity bill

Address: Omaxe Riviera, Congo -B 405
Website: customs.in.aramex.net

I ordered a pair of shoes from Nike and the courier is stuck in customs and my kyc keeps rejecting as the name on the electricity bill is of my parent and currently my passport is expired, I also submitted my birth certificate as the customer care told me too but it rejected again....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ananya_dubey2610
from Gwalior, Madhya Pradesh
Jan 17, 2023
Report
Copy

Nike shoes kyc issue

Website: Aramex

Sir/mam, I ordered shoes from Nike a few days back. I didn't know about this custom clearance so I put my name for the order. I have shifted to a new city with my family so there are no kyc documents having my name and the address same as shipping address. Also, I am a minor so there are no address proof documents having my name on it. Although, I do have my domicile (government verified) which supports this address but aramex is not considering...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sainiharjinder
from navi mumbai, Maharashtra
Jan 15, 2023
Report
Copy

Rejecting my kyc

Multiple times i have submitted my Kyc to them . my address is 100% correct .
my identiy is correct
On my parcel the name mention is my nick name . Due to this they Are rejecting my KYC is that even fair.
we have paid huge tax and shipping for the product we order. And They r just creating fuss For no Reason and threatning people that u wont get your parcel.
i mean waooo Whn u r sending us emails and whatsaap...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ayesha sid__
Jan 14, 2023
Report
Copy

Custom fee & service

Website: www.aramex.com

Fraud fee asked by aramex & mentally harrassing by keeping my product n not even responding properly. Item is 2500 inr they charged 2300 custom fee tracking [protected]

....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ayesha sid__
Jan 14, 2023
Report
Copy

Custom fee & service

I got a offer gift n I paid 31 usd to the sender to ship from Aramex.
Aramex delayed the kyc procedure firstly now they are charging 2300 inr which is 100% total amount of actual item n shipment valuer for it. I need help it's a gift firstly n they are charging so much fees....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sandhiyasrinivasan89@gmail.com
Jan 13, 2023
Report
Copy

Regarding shipment bill

Our bill is not provided for the shipment made on Dec 15 2022 to south africa providing AWB number [protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
madhulsingh
from Delhi, Delhi
Jan 12, 2023
Report
Copy

Not clearing the KYC documents despite repeatedly sharing

A shipment from Nike was due to arrive but is not being cleared by the Amarex office despite Employee ID and Bank Statement with the same address as shipping address being uploaded by me.

I have undergone this process 4 times.

Are they not reading or downloading the documents being sent to them....
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yash_C
from Pune, Maharashtra
Jan 10, 2023
Report
Copy

KYC Verification and Clearance

Dear Consignee,
Your provided KYC is rejected due to Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address. for Your shipment [protected] from eShopWorld .
Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) using the Link https://customs.in.aramex.net/kyc/Redirection.aspx?page=j9A4M...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sps9730
Jan 6, 2023
Report
Copy

Documents Rejected

I have submitted rent agreement as address proof since my KYC address doesn't match with the shipment address, still my documents keep getting rejected and I keep getting mails saying my KYC address doesn't match with my shipping address. Tracking number : [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Andutt
Dec 30, 2022
Report
Copy

Received a call to update kyc but didn't receive link

Today received a call from aramex stating my kyc is pending and i have been sent message and email containing link to update kyc. But didn't receive any email or message....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SharmaaaM
Dec 29, 2022
Report
Copy

Cannot be cleared from customs because previously shared KYC is rejected due to: Delivery Address does not match with provided KYC

I had ordered a product from Nike and i was asked to submit kyc documents. i submitted everything immediately and still kept receiving the message where it says kyc rejected. this is absolutely terrible. i have been sitting entire day and submitted all the right kyc documents in the right format almost 3-4 times a day. My package is getting delayed every single day and this is not done. There’s nobody to contact and the mails are also not...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
umeshsinghkaira
Dec 28, 2022
Report
Copy

Regarding my order shipment no. 35072072630

Hi Team
Currently, there is a shipment with tracking number [protected] stuck in India (invalid identity proof documents). Which was ordered from Nike.com
My Nike account is under my nick name Rohit Singh Kaira, and my shipment is also under my name, but my official name is Umesh Singh Kaira. I ordered this pair of shoes from Nike.com and all KYC documents have already been submitted under my official name, Umesh Singh Kaira....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saurabh0707
Dec 26, 2022
Report
Copy

KYC is rejected due to: Delivery Address does not match with provided KYC

Address: Delhi

One of my shipments from Nike is stuck with customs. Aramex asked me to get a KYC done. I have submitted KYC multiple times. Everytime it gets rejected with same reason. It says deliver address is not the same as in KYC Document provided. The address in my Aadhaar Card is my permanent address. Right now I am at a different place. I live on rent. I have also attached valid rental agreement papers. Still it is getting rejected. Everyday I receive...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mehzabin Bharucha
from Mumbai, Maharashtra
Dec 23, 2022
Report
Copy

Fraud & Cheaters.

Address: Delhi

My shipment no [protected] coming from China has been stuck in customs from past one month.
First I was told that it is stuck for commercial invoice. Which was provided, after that they asked for payment proofs.
I am running a small business from home. Have ordered imitation Jewelry worth $15.
My terms & conditions with seller was I would do payment after receiving the parcel. They contained sample pieces of new designs....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manraj21
from Ambala, Haryana
Dec 21, 2022
Report
Copy

KYC customs issue

My consignee name for my order does not match with my KYC details due to a basic typo. my consignee name is manta Singh, my name is manraj Singh, pls correct this and deliver it to me...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manyu296
from Panchkula, Haryana
Dec 14, 2022
Report
Copy

Nike order KYC customs rejected

I have made an order for Nike Shoes and the reference number is [protected]. Aramex couriers have rejected my KYC 3 times in just under 24 hours, which is ridiculous. There is no way you can contact them, no helpline numbers and if you submit a complaint request they will say it is processing.

Secondly, I have submitted my voter card and Aadhar Card for my KYC, though I'm living in a temporary address for which I do not have...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manyu296
from Panchkula, Haryana
Dec 14, 2022
Report
Copy

Nike order KYC customs rejection

I have made an order for Nike Shoes and the reference number is [protected]. Aramex couriers have rejected my KYC 3 times just under 24 hours, which is ridiculous. There is no way you can contact them, no helpline numbers and if you submit a complaint request they will say it is processing.

Secondly, I have submitted my voter card and Aadhar Card for my KYC, though I'm living in a temporary address for which I do not have...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Flyking Courier Services
1.7
(106)
Madhur Courier
1
(1071)
FedEx
2.2
(1462)