Claimed

BigBasket.com Complaints & Reviews

1.7
Updated: Nov 9, 2024
Complaints 1201
Resolved
357
Unresolved
844
Contacts

File a complaint to BigBasket.com

Having problems with BigBasket.com?

File a complaint and get it resolved by BigBasket.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BigBasket.com reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sulsha Shah
Jan 11, 2022
Report
Copy

Customer Service and Solutions

I don't expect this service from Big Basket as this has happened before as well.

I spoke to Kripali Hedau, Hemlata G and Pratik on my order to be delivered today at the 10.30 - 12.30 slot.

There was one issue with my address as the apartment name was missing and the rest details were there but there was also an additional address with all the details to refer to. I asked Big Basket to fix it last time when...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anusc14
from Hyderabad, Telangana
Jan 8, 2022
Report
Copy

BB Royal Organic brown sugar they are giving colored white sugar instead of brown sugar

Address: Online grocery store
Website: www.bigbasket.com

Today I got to know the sugar I'm using since 6 month is fake and colored.
I have some health issues that's why I'm using brown sugar, but Big basket doesn't care about anyone's health. They are just making money.
This is totally fraud and breach of trust.
I want to run complete legal action against bb royal so that they can get punished for breaching the trust, doing such big label fraud, and giving harmful camical...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Sandip@1783
from Thane, Maharashtra
Jan 4, 2022
Report
Copy

Not fulfill commitment towards client

Address: Thane

Dear Sandip Jadhav,
We regret to inform you that your Order # MMO[protected] has been cancelled.

Respected sir
My self Sandip Jadhav i put my urgent need grocery item order as per there commited delivery slot i am eagarlly waiting for my stuff i paid 5206 rs but they fail to delivered order and last 10 they was inform me that. Due to not fulfill customer commitment i want compassiotion from big basket...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deeptithakur
from Indore, Madhya Pradesh
Dec 21, 2021
Report
Copy

Bad Quality product delivered

Address: 206-B, Block C, Cliffton Park, Vijay Nagar, Indore

Dear Sir,

we have bough whole wheat flour - 5kg from Bb daily on 01.12.2021. After sfew days myself and my family found stomach pain then identified that warm found inside wheat flour which we have bought few days back. based on the government rules packed atta should be good to eat till 90 days of purchased. but Bb daily delivered bad product to us. and this product is manufactured by Bb daily only as there is no brand name...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gautham T.P.
Dec 15, 2021
Report
Copy

Tactics to swindle money from customers

Address: Flat No 5023, Prestige Wellington Park

This is a consistent operational issue noted with bb daily. BB daily manages delivery of milk and other products to apartments where I reside. There is almost one incident every 2 weeks where in either there is no delivery of milk or quantities delivered are less than the order value. Please note that all payments are done in advance with a wallet recharge. If this issue is notified to the company they assure you about redelivery which does...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nishita Bhargav
Dec 14, 2021
Report
Copy

Refund scam

Address: Saket
Website: Big Basket.com

I ordered on 13th December which was supposed to arrive on 12th but they canceled the order on their own behalf then I got a message yesterday which says "The amount should be credited in your UPI account within 24hours. Please contact our customer service in case of any issue" but my refund has not come yet and big basket's agents are useless, had a chat with ample of agents. They put their zero efforts and keep lying to my face million...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
dubeyishita75@gmail.com
Dec 14, 2021
Report
Copy

Regarding delivery

Website: Big basket

They haven’t delivered my order I already paid the amount still not received it literally the wrost app I have seen...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pulkit@123456
from Jaipur, Rajasthan
Dec 5, 2021
Report
Copy

About Blocking of my account

Address: Bangalore, Karnataka

My BigBasket account is blocked. Mostly times they send me bad and worst Quality products . I asked them for pickup but they don't do that and refund my money. Today they blocked my account saying that you are misusing our policies. How I am misusing the policy????
I asked only for bad quality eggs, vegetables and bread. In my BigBasket account wallet almost 2000 rs was there and some items will delivered soon, but due to blockage...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
naveen7036
Nov 30, 2021
Report
Copy

UnAuthorized transactions

Website: www.bigbasket.com

UnAuthorized transactions are made by bigbasket from my wallet, without giving my go-ahead. Also, they do not have policy of refunding the money from wallet to my mobile (through paytm/googlepay/phonepe...etc). The transaction I made was through a card, which I blocked/not using now. They want to send the money to inaccessible area. I asked for sending to my registered mobile number directly....
Helpful
Found this helpful?
1 Comment
Report
Copy
J
jutajapani
Nov 23, 2021
Report
Copy

Wallet negative balance

Address: Delhi

Every time my wallet is negative. Recently I see that my wallet balnce is negative 19 rupees, i thought there might be some unsettled dues from my side so paid that amount and placed an order. Now today again my balance is negative 3. It has become a practice for this company. it seems like it is a CHOR company which is deducting 2-3 rupees from the wallet so no one will care . However, they might be collecting crores of rupees in this way...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gaurava15
from Delhi, Delhi
Nov 8, 2021
Report
Copy

Wrong Information

Address: AC - 174 A Shalimar Bagh

One of the executive of Big Basket Mr. Harish his mobile no. is [protected] offered me that recharge your wallet with 1500/- and you will get 15 days half litre milk free. But after a day the amount was deducted from my account. When in approached him he didnt reply....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Ashwin gondi
from Vadodara, Gujarat
Nov 5, 2021
Report
Copy

Didn't receive refund after cancellation of order

I ordered items worth 1177Rs from bigbasket and later cancelled my order but didn't receive my money yet. Order date was October 23 2021. Registered email is [protected]@gmail.com and mobile no. [protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Padma Srinath
from Madurai, Tamil Nadu
Oct 30, 2021
Report
Copy

Login for the APP.

Address: Chennai

I have been trying to sign-in to the big basket app which asks for the ORP. The otp is open for 30 SECONDS. The OTP takes 25 -25 secoonds to reach my cell phone. It was a most frustrating experience. Good Bye to my attempts to SIGN IN....
Helpful
Found this helpful?
2 Comments
Report
Copy
S
SunnyMistry96
Oct 29, 2021
Resolved
Report
Copy
Resolved

Help required

Address: Mumbai

I jus received a call from ur customer service and delivery guy regarding the missing chocolate, it seems now the delivery guy is lying and threating to go at my house, right now my mom is alone at home but am about to reach home soon, what kind of service and goons have you'll employed .. worst experience firstly I got items missing from my order and now I have to deal with all of this ...
All of this because my order had 2 chocolate...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Misha Chudasama
Oct 25, 2021
Report
Copy

Drools focus puppy food

I have ordered Drools focus puppy food from big basket and they have provided me with expired product, and I exchanged it 5 times and everytime they provided me with the same expired product, and it has been more than a week still they are doing the same, the customer service person is saying that they will look into it and it won't happen but still they are sending expired food...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kari25
from Mumbai, Maharashtra
Oct 9, 2021
Report
Copy

Fake promise of a merger along with Official Email

Dear Sir,
We at Maari Services(Vasai) are writing this complaint to get justice at your end. We have an official email from an Official Employee of Big Basket Daily informing us the confirmation of a merger with our company which was finalised after 4-5 rounds of 5 hrs long meetings held in Mumbai…Everything was discussed with Anand Pandey(Sales Head, Mumbai), Swapnil Mhaske (City Head, Mumbai).After everything being discussed clearly...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kinshuk Goswami
Oct 6, 2021
Report
Copy

Wallet Refund#6260708239, Ticket No:6261607073

Address: Bangalore

I have requested for wallet refund from BB daily, however, till date I did not receive my refund. Every time i write to BB, auto email appears mentioning that it will be taken care....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Touring India
Sep 28, 2021
Report
Copy

Without given any reason removal from Job

Respected BB Sir/Mam My Name is Tejveer Singh I m a Petrol Biker Sarita vihar Hub in Delhi - 110044
My BB Id - 348632
Mob No-[protected]

My job Date 4th September 2021
27th September 2021 Last Date in My Job
Total Day working - 24
Week off - 2
Order Delevierd - 290 - 300 Approxx
R e a s o n
Main apne senior se ye puchna chahta hun ki Hub Main agar kisi Rider Ko problem...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
MohitaJoshi
Sep 18, 2021
Report
Copy

Milk delivery, bread

Address: Jp nagar Bangalore

They always provide leak packets. Bo matter how urgent it will be for you, They do their best to spoil it. Bread packets you will always get in open condition. Such an unhygienic service they have started now...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Amitakm
Aug 31, 2021
Resolved
Report
Copy
Resolved

Account deactivated without hearing my problem

Address: Supermarket Grocery Supplies Pvt. Ltd. 2nd Floor, Fairway Business Park, Embassy Golf Link, Challaghatta, Bangalore, Karnataka 560071 Tel: 18601231000
Website: www.bigbasket.com

My name is Amit.
jaipur, Rajasthan.
I am a very old customer of bigbasket, whenever any goods mostly eggs come in cracked or bad condition i post the picture of that and complaint to customer support, they replace it or refund me for that. In my last order i recieved 1 tray of eggs damaged out of 4 tray ordered and while complaining by mistake i posted any old image of cracked eggs tray which was already there in my phone. So...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR