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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 17

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R
Richiemv
Mar 23, 2021
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Bad product and harassment by employees

Address: Delhi-NCR: Khasra No - 147/1-2-3, Village Bamnoli, Sector - 28, Dwarka, New Delhi-110 061

I wish to highlight below unpleasant experience with M/s. Big Basket, Chattarpur, South Delhi.

I made the order vide MGUFMD[protected] comprising of a pressure cooker.

A Gentleman, dressed up in Big Basket uniform appeared at 21:10 hrs on 20th March 2021.

Handed over Grocery and Pressure Cooker Box. We counted number of items, and he left site immediately.

It took few minutes...
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Yatheesh C.R.S
Mar 20, 2021
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Food & Milk items not delivered

I have been complaining the issue every week that Big Basket promises to deliver the order before next day 7 am if we order it before 10 pm the previous day. After you order and sleep, before 7 am next day your order will be updated as delivered in the app but it won't be delivered. We will have to contact the chat support and get back the money with lot of difficulty and follow up. This happens every week since last 3 years. I don't see...
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Pankaj Zamvar
from Gurgaon, Haryana
Mar 19, 2021
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Foreign particles in food - Palak

Address: Hadapsar Pune

Order Number : DXMPO[protected]
Date :[protected]

In Chopped Palak from Root and Packed receives a dead Rat.
Which was also not small in size....
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A
Asmah Dsouza
Mar 14, 2021
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Jivo oil prices - double charged my senior citizens parents

Hi

Yesterday my mom paid twice the amount for canola oil
3 bottles were free with 3 liters of oil. The delivery person took money for six and left only 3 bottles. Even though the bottle had written one free on another

The call center refuses to refund my money.
I paid 1083 for 3 liter of oil. When the original cost is 889/- for 5 liters....
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A
Atanud81
Mar 11, 2021
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Wrongly charge from my bank account

Hii,
My order number is Amkoo[protected] which amount was ra 302, but when I paid through my debit card on yesterday night you was debited total rs 540..how come? When my order value is 302ra then how you charged me rs 540?? I have an exchange item worth rupees 233, why that amount you are debited from my bank account..
Your customer service closed the conversation chat without solving my issues, can you return my extra...
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M
Megayu
Mar 11, 2021
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I am complaining about the amount transaction

I have purchased Safola oil in Big basket with total cost of ₹704.00 on 5th March 2021. I tried to make payment via NetBanking and its failed unfortunately. Then i recieved email from Big basket stated "your payment transaction is failed, please retry payment. Then i paid via Google pay. Amount debited from my bank account. Still the same email i received from Big Basket that failed transaction.

When delivery person deliver...
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Address: Bangalore

This is Sanchita
I have placed my order today & order was placed successfully. I have paid via Google Pay and amount deducted from my ICICI Bank account but I have received message from Big basket that my payment has been failed.
Order ID #[protected]

When i have enquired to big basket customer care, they said they have not received the amount and told me to pay again.

So i have enquired the bank...
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S
sanchisarkar
Mar 7, 2021
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I have Paid and amount deducted from my account

Address: Bangalore

This is Sanchita
I have placed my order today & order was placed successfully. I have paid via Google Pay and amount deducted from my ICICI Bank account but I have received message from Big basket that my payment has been failed.
Order ID #[protected]

When i have enquired to big basket customer care, they said they have not received the amount and told me to pay again.

So i have enquired the bank...
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anushka guha
from Hāora, West Bengal
Mar 1, 2021
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Amount deducted but payment failed

Address: Atlantis co-op housing society, flat no. D-4, 424/1, P.Mazumder road, Haltu

I made an online payment of ₹602, the first transaction failed so I tried again. This time the amount was debited from my account but the status changed to pay on delivery and show payment failed. The amount hasn't been refunded yet....
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Sanket Bansal
from Hāora, West Bengal
Feb 28, 2021
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I'd got deactivated money stuck

Name - Sanket Bansal
My bigbasket account was deactivated by bigbasket mentioning that i have misused the policy of bigbasket and my money Rs602 is also taken by the company as my account is deactivated I can't use it
All i want is that my order should be delivered to me by bigbasket at my address....
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A
Ak599
Feb 21, 2021
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Money debited and order placed under Cash on Delivery

I have made payment through paytm UPI for a big basket order. Amount got debited but order is placed under Cash on delivery .

Please find below message i received from the bank

Rs.4173.00 has been debited from your a/c no XXXX999637 on 21-02-21 towards UPI ID [protected]@axisbank. To report fraud or raise dispute, click kotak.com/fraud...
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Gokul4449
Feb 16, 2021
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Brown Sugar

Address: DRR Avenue, No 2,3&4 Audco nagar Kattupakkam,Poonamalle Chennai-600056
Website: www.bigbasket.com

When you wash the brownsugar delivered by bigbasket. It turns into normal sugar. Bigbasket is cheating on their customers with fake colored sugar....
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D
Dipak Mukhopadhyay
from Deoli, Delhi
Feb 1, 2021
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Complaint against Ms Anshika of Customer care of BigBasket.Com

Address: Big Basket, Bangalore

On 6.1.2021 I received a mail of Ms Anshika vide Ticket Number : [protected] informing me that as per records of Bigbasket, they noticed that I have been placing the orders for commercial purposes. Hence, the account has been deactivated. She further informed that they are unable to activate your account once it is deactivated and unable to refund the amount to your source account.

In other words the amount paid by me for over...
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S
Surajcummins
from Mumbai, Maharashtra
Jan 19, 2021
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Delivery Fraud

Address: Pune

This is third time i have ordered product and everytime they are skipping one or more items without even informing to the customer.Sometimes I am being charged for the delivery of a single item(three items ordered and delivered 1 item).
This is totally irritating. Please take a strict action...
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C
Consu.mer55
Jan 9, 2021
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Payment issue

I placed an online order, amount got debited from my account but order got placed under cash on delivery. I haven't received any refund either....
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M
Monoj21
from Pune, Maharashtra
Jan 1, 2021
Mar 2, 2022
This thread was updated on Mar 2, 2022
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Account Deactivated Without Refunding Wallet Balance

Hi Team,
My BigBasket account is deactivated based on dispute arise from my last purchase from "bigbasket daily(BB Daily)". without any prior communication from BigBaskset team. This shows how professionally they deal with consumers.

They have already deactivated my BB Daily account for the same. Both BB daily and BigBasket accounts are different and needs separate signup or registration as a consumer.
I believe...
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D
Dipanwita D Das
from Delhi, Delhi
Dec 19, 2020
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Ganesh maida

Address: 18/a Sarat Chandra Road, 18/a

Expired product delivered...
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S
Santhana Yogi
Dec 15, 2020
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Rotten/Bad smell /Unusable vege from BigBasket

Rotten/Bad smell /Unusable vege from BigBasket ordered this sunday and today .very bad customer service and not giving proper response when any complaint is raised in their app,...
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A
abhiwithlove
Dec 15, 2020
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Amount debited twice on Order ID: MAMO-154495776-021220 but did not get refund

Order ID: MAMO[protected]
Transaction ID:[protected]
Transaction Amount:Rs.1694.51
Transaction date:02.12.2020
Transaction Time:06:27PM
Payment by: MobiKwik Amex card

I placed an order on 02.12.2020 on MobiKwik and did payment of Rs.1694.51 through MobiKwik American Express card and amount has been debited from my MobiKwik wallet but that transaction got failed.

I have...
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V
vijaysrivastava2002
from Powai, Maharashtra
Dec 2, 2020
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Amount deducted but company is refusing

Address: Bengaluru

Amount is deducted on 01/12/2020 from ICICI Debit card (screenshot attached), but bigbasket is denying that it received amount...
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