Claimed

BigBasket.com Complaints & Reviews

1.7
Updated: Nov 9, 2024
Complaints 1201
Resolved
357
Unresolved
844
Contacts

File a complaint to BigBasket.com

Having problems with BigBasket.com?

File a complaint and get it resolved by BigBasket.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BigBasket.com reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jyothi K Ravi
Jun 9, 2021
Report
Copy

I'm complaining about delivery of spoiled watermelon

I had ordered watermelon yesterday along with other vegetables and it was spoilt so I would like a reimbursement of the amount I payed for the watermelon ....
Helpful
Found this helpful?
1 Comment
Report
Copy
K
kiran kumar dadi
from Hyderabad, Telangana
Jun 5, 2021
Resolved
Report
Copy
Resolved

Delivered expired products

This happened in Hyderabad. I've ordered vegetables, groceries and drinks from bigbasket. I've been delivered the products on 26th May 2021. While consuming Thumbs-up I've observed the mfg. Date as 24th Jan 2021. It is best before 4months and so, expired on 24th May 2021. That means they've deliberately delivered the expired drinks to us.
If they could dare to deliver the expired product which is having the dates printed on it, then...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Parvathy R.
Jun 3, 2021
Resolved
Report
Copy
Resolved

Payment debited. Still demanding cash on delivery.

Website: www.bigbasket.com

I paid via wallet to bigbasket.
Money got debited from my wallet and bank.
The wallet even gave me a cashback for the transaction.
Still, Bigbasket claimed they couldn't capture the transaction.
Enquired with the bank and wallet customer service. They reported that Bigbasket got credited with the same amount.

Send bigbasket screenshot of wallet invoice and bank debit details. They weren't convinced....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
C
corpuscavernosum
Jun 1, 2021
Resolved
Report
Copy
Resolved

Plastic eggs

Address: Delhi
Website: www.bigbasket.com

Sir
i have ordered eggs with brand name egg master just laid on big basket.
eggs delivered by big basket of the above brand are plastic eggs. please inspect and take necessary action...
Helpful
Found this helpful?
1 Comment
Report
Copy
Address: 6316,TNHB, AYYPAKKAM, CHENNAI 600077

Hi Sir,

I ordered vegetables & milk during lockdown time Rs 353.13 yesterday evening (05/30/21) with my wife name Rekha Anandh and mobile number [protected]. They provided only two option in delivery address. I thought They must calll we can collect the our order from dM,
liver person. But today I dont know what time they delivered. But i got message "delayed due to operational issue" today(05/31/21) at 6.25 am. I started...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
seenu1st
May 27, 2021
Report
Copy

Rotten French fries - 6 month older product

I have received 6 month older French fries and kept in freezer, after 8 - 9 days we have tried to fry them but found it got rotten after open the pocket, then only I have seen the date it was more than 6 months older, I don't know how they are selling such products, what if it affects as a food poison. I need a proper response and corrective action of their operation not to happen again to me or any other customer. How dare they are playing...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Narendra1303
from Vijayawada, Andhra Pradesh
May 21, 2021
Resolved
Report
Copy
Resolved

Bigbasket Star Membership

Address: Vizag

I have paid for Bigbasket Star Membership program for 3 months as per the plan benifits i should get priority slots, But i was not getting any priority or even a Normal slot from 20 days, so i have tried to contact customer care to refund the amount i paid for premium service as they promised, As they are not giving Normal slot. They said they can't extend my membership or Provide refund or Provide service, It is Cheating to customers by...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
AnkiS
May 19, 2021
Resolved
Report
Copy
Resolved

Paytm payment successful but Bigbasket order still pending payment?

I have placed Bigbasket order DXMPO[protected] today with the order amount of 3990 using my paytm wallet.
Bigbasket is saying they didnt receive the amount from paytm and Paytm guys saying over message that its credited to Bigbasket.

How is that possible where did my money go?...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Md saifali khan
May 13, 2021
Resolved
Report
Copy
Resolved

TL Behaviour

Address: Sat bari,New delhi

My Name is MD SAIFALI shadowfax.
And my id is 291597.
I'm from satbari station
Dear sir..
Humare station m humare 2 TL h jo bahot batmeezi se or rude behaviour se baat krte h.
Ek TL hai jo abuse bhi krte h.
Sir Hume humari galti bhi nhi btate ki galti hai kya.
Hume humari galti ptaa hi nhi hoti ki humari galti hai kya or TL dono yehii kehte h ki humare nazaron se door chlaa haaa..
Do...
Helpful
Found this helpful?
1 Comment
Report
Copy
L
Laxmi vishnoi
May 12, 2021
Resolved
Report
Copy
Resolved

Item is not delivered and cancelled by customer care

Sir, my big basket order is cancelled by customer care by saying incomplete address but the address is given by me is full address with my google location my register mobile number [protected] and he move my order item in my cart without my permission. I wait 4 to 5 days for these items and the customer care person cancel my order and at this time the slot is sawing full please help me and take complain against that customer care person....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dhivya chandrasekar
May 10, 2021
Report
Copy

Money debited without product being delivered

Amount debited from account on 30th April. Bank statement has been sent confirming the same. We were told that money will be credited to our account within 4-7 working days. But now we were told that money did not reach big basket. They can not refund the money....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mandeep00
May 3, 2021
Resolved
Report
Copy
Resolved

I texted to him on whatsapp

I tried to call him on whatapps but never reply me his name is Satish and whatapps his number is 91 [protected] i complain to him...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dipmoy Guha
from Pune, Maharashtra
May 2, 2021
Report
Copy

Delivery slot changed for no reason

Address: Pune

Order delivery slot changes without prior intimation and withoutany reason. It rescheduled to later delivery slot even though early delivery slot was available.
There is no transparency for customer. I feels like cheated as a customer. I will never recommend bigbasket and their pathetic service to anyone....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bawa Singh Bedi
from Bengaluru, Karnataka
Apr 27, 2021
Report
Copy

Not returning my money

They have charged me twice for an order[protected].
When ever I reach there customer care over phone or email. They asked to wait 48 hrs. I've told 3 times by 3 different people (Prasanna, Pritham, Kavya) that just wait for 48 hrs and our PAYMENT GATEWAY team will update....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bhav.nov23
Apr 22, 2021
Report
Copy

Order cancelled without communication

Address: Bangalore

Am escalating this matter on the poorest quality of service on big basket again. It's shame to see that number of the complaints I made to your supervisors had no use till date and there has no been no change at all.

My order hadn't arrived till 9:25 pm and was showing packed. when I messaged the chat that it's too late and asked to move the order tomorrow and have a supervisor call me back to complain. The order was cancelled...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sowjanyahgowda sowju
from Jolarpet, Tamil Nadu
Apr 14, 2021
Report
Copy

Amount charged despite pausing subscription

Address: Vivant B302, Lodha Splendora, Ghodbhunder Road, Thane

I was out of town for 3 days and bbdaily had not delivered my product on 11th so I had paused my subscription for milk for 3 days. Apparently when I came back to app to order last 2 days order had been delivered and charged. So I took it up with the support team and it's not love support instead robotic reply saying what's the proof you have pause, no record in our app and I finally end up wasting my time with no response....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Bigbasket has started a dirty game where they are giving sudden huge discounts so that you buy the goods and then cancel them after 2-3 days. Once the order is cancelled the paid amount is not refunded to the original payment source, rather gets credited in BB wallet forcing you to spend only on bigbasket platform. This is nothing but a huge scam these people are doing!

Requesting a probe on this practice started by bigbasket....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
BigBasket@rnk
Apr 11, 2021
Report
Copy

Order not fully delivered

My Order MMO[protected] full order not delivered

From the Bill left by delivery man I find that the full order is not
delivered and no news for the balance items of my Order.

Also the Bill mention that `debit applied from Big Baskt Wallet`
and an amount of Rs.217/-
What does it mean ?
You are requested to contact me and explain this (My Mobile
No.[protected]) or write...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sukanya_dutta
Apr 2, 2021
Resolved
Report
Copy
Resolved

Delivery slot changed without giving option, Deducted payment twice

First of all money deducted from bank two times. And second, I choose the delivery slot of 8-10:30 pm, and now suddenly it changed to 11:25-11:45 pm. Is it a relevant time to deliver something? Even wasn’t given any option to choose another delivery slot second time. If you can’t deliver then at-least don’t give the false hope by showing the slot....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Minyoung Kim
Apr 2, 2021
Report
Copy

Refund not received on account wallet

I cancelled the order of 1209.85 Rs which I had paid with credit card.
. I received only 99 Rs as my account wallet. The rest 1110 Rs was not refunded. Why?...
Helpful
Found this helpful?
Write a comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR