Ola Electric Complaints & Reviews

I have purchased Ola s1 pro on 18th DEC 2022 from ola experience Centre Indranagar. The offer given by Ola on that day was they will provide 4000 cashback for the scooter purchased in ola experience centre. So My ola scooter got delivered on 27th December 2022 and till today i.e 17/01/2023
I have not received that 4000 cashback and all the customer care representatives are not at all responding correctly.

Order ID: OET-[protected]-CSL141...

I have 2 complaints before, and after the complain the company is calling me within 12hrs and saying sorry for the delay sir, and now they have done a mistake also, when I said ola salesman to give me the quotation for my loan he gave me one link through which I can generate the quotation and in that quotation insurance was not mentioned because of that the bank did not give the insurance money and I had to buy the insurance afterwards from...

Even after complaining here in Consumer Forum. The company is not completing my registration process and only assuring that my vehicle will be delivered soon. From 21st November till today 8th January I am waiting only. How long shall I wait?...

At first I ordered the scooter on 21.11.2022 through finance from other bank except ola partner banks. After that the ola salesman said it would take 15-20 days for delivery because I have choosen other banks, i said okay and on 9.12.2022 all my verification was completed and my scooter was on registration process. After that whenever I called, mailed or tweeted them they only sent an automated message or said please wait sir it is in registration...

I've ordered the Home Charger Installation kit on 1st December, 2022 and it's been more than 28 days and I've not yet received the Kit. Whenever I call the customer care and ask for the update, there is only one reply that my complaint has been escalated to high priority and will be resolved soon. But no one is giving proper date or any contact number where I can get proper answer. My ola S1 is laying lifeless from past one month and I'm...

Order cancelled but advance not refunded. Multiple reminders did not get any response. The status is refund initiated for last 6 months....

Complaint ID 2763895 its been 5 days now i have registered a complaint about scooter front suspension bolt is falling of all butons except power on my scooter are not working which is also dangerous while driving no haor no indicators and no high beam/ Drl are working there is a sound in front brake pads when makin reverse scooter grab rail have become loose and unable to open or close charging flap properly. They are call us and only asking...

This is my fifth day where i m facing a problem. As i booked 5 times free test drive of Electric Scooter Ola S1 pro as i have to buy new one. But For the Test drive i Don't get anytype of response from the company. They always delay and rescheduled my test drive. And after that still i m waiting for the test drive....

I had placed a complaint for my Ola s1 pro which was showing an error as “scooter issue, switching to park mode” after driving for some 100-200 meters .. the vehicle was taken to the nearest service centre and it took almost 20-25 days to repair. Once I got the vehicle back after repair, after a week, the same problem was noticed. When called to customer care they do not have anything to say apart from apology.. ultimately the problem...

Booked a OLA S1 and paid downpayment by ORDER :OET-[protected]-FKK174
-- OLS Customer Service Called after 2 months and mentioned that Loan Process did not go thru and gave option to Cancel the Order or Pay Full Amount for Vehicle Delivery.

-- Opted for Order Cancellation and the Cancel option was enabled in 24hrs by OLA on the APP.
-- Order Cancelled and have received the downpayment in 4 days.
--...

I have purchased ola scooter before one month. And after 20 days of purchase I was unable to charge my scooter. so I contacted customer support and they took my scooter to service station and called me that my scooter was not charging because of rat bite. And they are forcing me to claim insurance policy for damage. Because of company design fault why should I claim insurance? So please guide me further....

The vehicle got delivered on Oct 7, 2022 and within a week, there are a lot of issues. Running only 65km for a charge (100% charge). But company, promised 105Km in normal mode.
Within ten days, I am getting 26km per full battery charge. We can't rely on this vehicle.
Sometimes it shows the battery balance as 73%, and within five minutes, it goes to 0% battery. We can't go out for a long journey. Even we can't go beyond more...

Cancellation Request Order ID OET-[protected]-LRJ878 generated on 3rd OCT 2022 . I did complete payment on 6th September and their document lady Soumya not verfied the document on time and did in intentionally delayed and connected with me in month end when delivery date came.after again saying 5 week of delays I decided to go for cancellation. But they are not responding after cancellation request generated on 3rd October.
Filing...

Order number ;0922-GXS629
Order date:3rd Sep 2022
Payment date :3rd Sep 2022
Mode of payment: Online by Credit Card
Amount:150936/-
Order cancel Request :24th Sep 2022
Reason:Document not available...

My scooter is changing to ECO mode frequently.
Even I'm traveling only 10km in a stretch.
I have raised a complaint more than 5times, but no proper response from ola electric.
They are giving only fake promises......

I would like to change my phone number for my ola scooter S1 pro.
As the old number is my neighbour's number, she helped me to book the vehicle.
I have raised a complaint more than 5 times but still phone number is changed....

Hi, my self Deepak Bagga
Ludhiana, Punjab.
[protected]
I Got issue regarding RC(Registration certificate). That i have not recieved my Ola scooter Rc since 9 months to till date.

Purchase Date- 12- November-2021

Delivered On- 27/01/2022
Order Id- OET-[protected]-JGH354

Chassis No.- P53AFDCB5AMA00278
No Response from Ola team....

Hi all,

I Purchased OLA S1 Pro scooter online from OLA Electric APP through Android Phone on 8th August 2022. There Champion came to my home and complete the formality and force me payment online immediately as he said, I will get delivery within 15 Days. Now 6th September 2022 finished but they didn't deliver till now and while calling there call center they don't know the correct status about delivery. While posting on tweeter...

I want to cancel my purchase order for Ola S1, however there is no option available in Ola app to cancel my order.

I am trying to connect with customer support since last 3 days but they are disconnecting my without listening my query. Very worst support from Ola customer care.

Order ID : 0822-URN332
Mob No : [protected]
Name : Mangesh Deshpande...

Ola S1 was delivered to me in Feb 2022 with a temporary registration. And now it's 28 th August but the scooter has not been registered till date. Though the registration fees had been collected by Ola Electric much before the scooter delivery. They have no customer support system and their executives are totally clueless regarding the registration....

Sir/Madam,

I booked Ola scooter but I cancelled the order later but till date I have not received the refund.

My mobile No. is[protected]....

Have listed below issues which i am sure majority of you have gone through and will face it in the future

1) Product and USP was mis-leading right from the marketing phase. The features assured during launch and booking time for S1 Pro never made it even after two months of Purchase. This is unethical and unacceptable. Thank god you guys are in India as you got away with customer being furious. If the same had happened in western...

Not delivered my ev scooter and every time i'm calling wait wait saying, he is company did not give refunded my money back, ola company is fraud company, do not waste time and do not buy this company scooter....

Hi I'm ola electric

Booked on 23rh July 2022
Advance payment on 24th july
Estimated dispatch date given 25 july
Final payment 31st july

I already complaint many time but i am not getting any proper response and resolution on it, please let me are u people going to give me vehicle or not,

Syedrufi.[protected]@gmail.com...

Buy Electric, get frustration
Useless customer care, Promise doorstep service, But i was calling customer care everyday for 6 days for the permanent number plate to fix.Themocol temporary number plate was an innovative idea which i never seen.No proper coordination, No answer to emails, No update for complaints.Buying ola electric, Buying frustration at your own cost.With battery fully charged, 90 kg load - 95 km range is safe 160kg...

I purchased Ola electric scooter Ola S1 Pro in the month of February, 2022 with full and final payment. Suddenly, at the time of delivery, company is saying that price of scooter is something else and not on what I booked. Have mail communications with customer care of the company.

I asked them to either deliver my scooter or refund my money with interest. They are not reverting to the mail....

I received my Ola S1 scooter at 30th March 2022. At the time of delivery, I tried the helmet and it was not fitting properly. The helmet was of kid's size. I raised the issue then and there with Ola supervisor and she told that she can't do anything and directed to contact support team through mail. I contact them on that day itself from till that time it's more then 3 months and I haven't received and updates till now. I paid extra bucks...

I have been consistently asking for my receipt for payment made by me of RS 37852.00 on 25/05/2022.

By the mail you have acknowledged as rs 20000/- (twenty thousand only) and the money paid was rs37852.My earlier emails TO THEM 6 TIMES in this regards is UNREPLIED.

I fail to understand why they are not issuing proper money receipt for the advance paid which is my right and demanding full payment without acknowledging...

I applied for refund of ola S1 around 3 months back and the amount is still not refunded but it is showing that the refund is completed but i never recieved the amount...

I am based in Bangalore. I purchased the ola electric S1 pro e scooter. Initially i was very excited about the purchase till we encountered our first problem. One fine morning about 5 days back I could not get the handle to unlock even after putting the passcode correctly.
It was then I understood that the worst of this e scooter is its service support. Their stupid policy of not having service centers means dependent on few employees...