Ola Electric Complaints & Reviews

Buy Electric, get frustration
Useless customer care, Promise doorstep service, But i was calling customer care everyday for 6 days for the permanent number plate to fix.Themocol temporary number plate was an innovative idea which i never seen.No proper coordination, No answer to emails, No update for complaints.Buying ola electric, Buying frustration at your own cost.With battery fully charged, 90 kg load - 95 km range is safe 160kg...

I purchased Ola electric scooter Ola S1 Pro in the month of February, 2022 with full and final payment. Suddenly, at the time of delivery, company is saying that price of scooter is something else and not on what I booked. Have mail communications with customer care of the company.

I asked them to either deliver my scooter or refund my money with interest. They are not reverting to the mail....

I received my Ola S1 scooter at 30th March 2022. At the time of delivery, I tried the helmet and it was not fitting properly. The helmet was of kid's size. I raised the issue then and there with Ola supervisor and she told that she can't do anything and directed to contact support team through mail. I contact them on that day itself from till that time it's more then 3 months and I haven't received and updates till now. I paid extra bucks...

I have been consistently asking for my receipt for payment made by me of RS 37852.00 on 25/05/2022.

By the mail you have acknowledged as rs 20000/- (twenty thousand only) and the money paid was rs37852.My earlier emails TO THEM 6 TIMES in this regards is UNREPLIED.

I fail to understand why they are not issuing proper money receipt for the advance paid which is my right and demanding full payment without acknowledging...

I applied for refund of ola S1 around 3 months back and the amount is still not refunded but it is showing that the refund is completed but i never recieved the amount...

I am based in Bangalore. I purchased the ola electric S1 pro e scooter. Initially i was very excited about the purchase till we encountered our first problem. One fine morning about 5 days back I could not get the handle to unlock even after putting the passcode correctly.
It was then I understood that the worst of this e scooter is its service support. Their stupid policy of not having service centers means dependent on few employees...

Please note that the battery is not at all giving the promised KMs, in a full charge in a normal mode S1 pro is running only 65-70 kms. I have raised the issue before as well and there had been no great response from your end.

if OLA cannot fix it I would request them to take back the bike and refund me my hard earned money.

A better resolution is expected if you were to charge 1.5 lakh rupees for this bike....

I have order ola on Feb 2022 with advance amount of 500 rs. On April 2022 cancelled it cause scooter had issues. As per the norms it should be credited in 5 to 7 days. But they didn't till date i.e. June 27 2022. Pathetic service....

Our Ola electric scooty was delivered in the month of Feb 2022 and registration still not done inspite of repeated follow up. Company officials not responding properly and just buying time.

Ayush Jodhani...

I had taken my ola scooter on March 23 2 and half month completed but still I didn't receive my registration I don't know where to rise the complaint regarding this...

I Purchase Ola Scooter on 13th February. Before purchasing Ola Electric has many commitment and many function Like,

Navigation
Music
User wise Profile
Proximity Lock unlock
Automatic Lock & Unlock
180KM Rang
Cruse Control
and many more but till date I am not getting this and Ola Electric company has cheated with me.

Also i call to Customer care but not received...

I have cancelled my ola s1 pro booking on march 30 2022. Refund was initiated on the same day . I have paid an amount of 20499 RS, out of which I have only received 499 to my account. I have contacted customer care and have received poor support regarding the same .
Cancellation Id - OET-[protected]-VXT[protected]...

I received vehicle on 4th May 2022, the display got blank on 20th May 7:00PM. They took the vehicle to workshop on 22nd May. Still the vehicle is under service with them.

Some one from OLA called me on 23rd and said that the battery got dead.
I rode hardly for 200KM, and the vehicle battery is gone. They are passing days with service so that they complete the warranty period without actual service....

From day one scooter has issues
power drop
noise from motor
faulty suspension front and back
weak seat it bends in the middle
front fork issue with noise
loose rattling noise in the panel
very poorly built.
Non of the advertised feature work
software issue
faulty battery
current condition scooter is dead
pathetic customer care
looks like bhavesh was...

I have cancelled Ola S1 pro on March 28 2022, today is May 25 2022, still i didn't get the refund ofRs.20, 499.
I am very much worried about the money...

From the day vehicle delivered till now I am experiencing very bad quality product and no service or worst service i can say
Problems in my ola scooter
1.Lagging issue during acceleration
2.No pick up with pillow rider
3.Range drop issue
4.Panel gaps in all the possible corners
5.All of a sudden vehicle comes to parking mode stating low battery
6.Odometer shows wrong statistics, even if we...

Order ID - OET-[protected]-WGA439
I have Booked Ola S1 Pro Scooter on Date 04-02-22 with Amount Rs499, After Ola payment window open i have pay full amount Rs 140744 on date 17-03-22.
In 14-04-22 i have received Massage form ola your scooter has been Dispatch from Ola Factory to Delhi warehouse & insurance start date 14-04-22, i am continuously follow up for scooter delivery process, but i have got any update from ola side,...

My ola s1 pro scooter is not working since one week
It was stopped on road with display problem
And I'm waited on road 1 pm to 8 pm
And called ola customer service every 30 minutes they are telling in 30 minutes we will send technician but not sent
Finally after 8 pm i have booked porter auto to take the scooter to my home
After that
I'm calling daily to customer service
They are telling today...

Reservation IDOET-[protected]-LRK273 Dated - 19 August 2021

Cancellation confirmation IDOET-[protected]-LRK273
Dated - 8 March 2022

Refund initiated 8th Mar 2022

Reservation amount of Rs. 499 and Advance amount of Rs. 20000 not yet refunded even after 2 months after cancellation request. No response from the support team regarding this issue....

I have raised a complaint about my OLA electric that there is a sudden drop of charge from 40% to 0 % and its breakdown in the middle on the highway. 4 weeks back only raise the complaint as of now issue is not solved, If I want to contact the customer care at least it will take 30 to 40 minutes will waste the time to pick the call itself after that also there is no use to talk to them they give the same recorded answer (we are working on...

My compliant ref: no. 1118833
not responce till 8 days no one call me and any quary...

I have raised a complaint for my ola electric sating that their is a sudden dip of charge from 40% to 0 2 weeks back as on date they did not solved the problem in respect of the vehicle.
My vehicle is kept idle since 2 weeks...

My tool kit has been missing since the day the vehicle has been delivered.local delivery guy had promised me to get it by next day but till today no response from him nor he is picking my phone.several mails also have been droped regarding the same.but no use. i also got to know that delivery proof has not been submitted to the company by the local delivery guy. i am fed up of this customer service...

Bike dead since Friday 29 Apr 2022 -- till today -- no pick up or attending tech available to sort the issue -- realy frustrated -- OLA product is a DUD without proper service back up --- multiple calls placed to service call centre -- been given multiple deadlines for service pick up however all have been just promises... need someone higher up to take this matter seriously if OLA needs to be taken as a secure investment
complaint...

My Ola scooter Order ID: OET-[protected]-COE054, booked in the month of August 2021, soon after it was launched and bookings opened, February 18th 2022, I made the final payment for the vehicle, OLA app says expected delivery date 28th Feb 2022, 80 days there is no trace of where the vehicle is, their helpline executives are absolutely useless as they have no powers to reach their higher authority, OLA tweeter handle is only concerned...

My Ola Scooter got breakdown in midnight 1.00AM and after complaining they arrange a pickup of the vehicle to my place, but later on it didn't started so again i had to complain and it's been 2/3 days i am trying to contact them via call email but no response.
I need a refund for the vehicle, it is just lying in the parking lot no response from the customer care....

I had booked the ola scooter last month and got it delivered last week. Since then was exploring the vehicle when i met with this unexpected accident. Stopped the vehicle and applied the side stand so the vehicle turned off. I got off the vehicle and just when i turned i heard sound of scooter falling. I was shocked to see my vehicle lying on ground. The side stand is so cheaply design that it could not withstand its own weight and fell....

Hi
This mail is regarding my ola scooter service issue
My order ID is OET-[protected]-QKK878
Your RSA has picked my vehicle on 17/04/2022 by 3.30pm
I recieved a call from your service manager same day by 7.30pm
I have mentioned the issue I faced with my vehicle..
Since then it's been five days ..
No one from ola team is responding neither the customer care..
And I want strict action...

I am not happy with Ola service and product delivered to me.


1) I have raised a query on 18/4/2022, regarding the battery and software issue in the vehicle.
2). However ola service team has contacting me and giving false assurance that they will come and look at the issue in the vehicle but no one has reached out to me. This is going from last 4 days.
3) I am fed up with this and I have paid the full...

I have booked the ola S1 on September 2021 and made the advance payment of 20k on September 15th, Ola asked me to pay the balance amount and on Feb 2022 i have made the final payment of 95k.In the app the scooter got despatched from the Ola factory on 28th February 2022.As per ola App it's mentioned that the scooter will be delivered with in 4-5 weeks but was not delivered till date.When i Checked with them they told me that the vehicle is...