Ola Electric Complaints & Reviews

I am writing to bring to your attention a grievance I have with Ola Electric related to a purchase I made and the subsequent refund issue. I have attempted to resolve this matter through various means, but have not received a satisfactory response from Ola Electric, prompting me to seek your assistance in resolving this issue.

Details of the Complaint:

On 5th October 2023, I placed an order with Ola Electric...

I had purchased ola s1pro top model but at the time of delivery I had received with s1 os having no range compared to s1pro, after continuous follow up the os upgraded to s1pro.

But no options of s1pro available till in my scooter complaint already made many more times but no response.

Again corporate offer is applied at the time of purchase but not received while asking for that through mail continuously after...

I did the Move OS beta upgrade. After that the vehicle used to not start at times when starting from halt. Then on Oct 20, 2023, it started vibrating after the acceleration is given and displays message saying "scooter issues, switiching to park mode". The vehicle was not moving an inch. I raised a complaint immediately and also called a customer care executive as I cannot bring it to the OLA center to send the technical team to my location...

I have been complaining for three months that the brakes are not working. Three months passed but the break has still not been repaired. And "Ola Service" is not even giving any reply.
They closed all complaints without resolution
ticket number
00427830
00619051
00636684...

My electric scooter stoped in the middle of the road in the evening I tried to contact Ola support but no call was picked up somehow I managed to brought my scotter at home and then I called again to the Ola showroom members they told to raise a ticket and all the tickets were full . From 5 days the scooter is parked at home only . then they told to come to showroom somehow I managed to take the scooter to showroom now it has been 2 days...

I had purchased Ola electric scooter S1 Air on 17-sep-2023 from ola app, I got the order id: OET-[protected]-HDV835 as the estimated date of delivery is 18-Oct-2023.

On 22-Sep- 2023, Ola done a general insurance of my purchased scooter and dispatched scooter from Ola future factory but till date i am not get the delivery of purchased Ola scooter.

On 26-Sep-2023, I visited the Ola Experience center in Mohali...

I have lodge a complaint for scooter service with regards loose body parts and some other issues of non functioning of the bike for over a month without any response from the Ola company or service providers --- HERE IN MUMBAI --- so i am totally disturbed and appalled at the company's lack of service responsibilty and insensitivity to their customers in a tier-1 city like mumbai --- god help the tier-2 city customers ..
i had also...

Ola s1 air newly delivered on 7th september, and next day 8th september its stopped on mean the road, from 9th september scooter at experience center after 7-8 days Ola company not giving proper support and replacement of complete vehicle. its manufacturing defect, while i take delivery sales person told me to do sign first on delivery acceptance then test ride and take it to home.
i think its manufacturing defect which company can't...

Bought the Ola Scooter 7 months back. Suddenly it stopped working. It stopped in the middle of the road, the scooter was dead not switching on. I managed to bring the scooter to my home. I tried to raise a complaint in the help section but failed. Then sent an email and continuously followed up with them on Twitter, but to date no one has visited. Already a week is gone, they are just calling but not sending any technicians to solve the scooter...

Simple things such as brake pad change takes one month also should provide a backup vehicle during the said period.
Customer service the worst.
No one picks up call....

Dear All

I have received email Quote from Ola through email and repeated message on what sup to renew my Own damage Policy for Rs. 2480. I did not respond to them untilo I get a proper connection through phone call. Their customer care number cannot be connected through any other number other than registered mobile. When I try to call from my number to [protected], automatically it is getting disconnected. Final I got a call...

I had purchased an OLA scooter from my friend Ankit Kumar last year.
So I am a second hand owner of this OLA scooter.
I need your kind help in updating my Mobile number in your records.
Here are my Scooter details given below:-
KA04KJ8957
Chasis#P53AFDCB2BHA01107
Engine# M2SA0102FC1340

KA04KJ8957
Old Mobile Number:- [protected] ; New Mobile Number:- [protected]
Email Address:-...

Have been requesting for service for my vehicle is out of charge and also for charger issue,
IDs which i had registered tickets :
#5066538
#5076042
#5110470
#5148092
#5264450
Which i did not got any response, which is terribly bad, again and again am receiving mail saying
Thanks for reaching out to Ola Support. We hope your issue is resolved
which is not, trued calling, going...

Have been requesting for service for my vehicle is out of charge and also for charger issue,
IDs which i had registered tickets :
#5066538
#5076042
#5110470
#5148092
#5264450
Which i did not got any response, which is terribly bad, again and again am receiving mail saying
Thanks for reaching out to Ola Support. We hope your issue is resolved
which is not, trued calling, going...

See the olaelectric service world's
It's been 3days there is no update on my vehicle nor the customer care is responding my mess it's really pathetic service which I never seen in my life.. I got a message 5days before that service is completed it will be delivered shortly but I have been following up no one is borther to reply just r saying to wait 24hrs that it's I don't even know wat is exact problem faced in my vehicle.. today...

Dear Consumer Complaints India,

I am writing to register a formal complaint against Ola Electric, the service provider for my electric scooter. Despite repeated attempts to seek assistance and resolve my concerns, I have faced an alarming lack of response and subpar service from their end.

My interactions with Ola Electric began on 3rd June 2023, when I reported an issue with my electric scooter. Since then,...

Hi Consumer Complaints,

Reservation ID OET-[protected]-STY957

I ordered the OLA electric vehicle on 23rd May 2023,

The promised delivery date is 2 June 2023.

When I ordered at the time there is no pop-up message or any other information was not mentioned due to the central government FAME2 subsidy hike information.

I am eagerly waiting for OLA electric vehicle...

Hi Consumer Complaints,

I ordered the OLA electric vehicle on 23rd May 2023,

The promised delivery date is 2 June 2023.

When I ordered at the time there is no pop-up message or any other information was not mentioned due to the central government FAME2 subsidy hike information.

I am eagerly waiting for OLA electric vehicle delivery but I was suddenly surprised that when I check...

Subject: Consumer Complaint Regarding OLA Electric Scooter Booking - Urgent Resolution Requested

Dear [Customer Support or Complaints Department],

I am writing to express my deep dissatisfaction and frustration with the handling of my OLA Electric scooter booking, as detailed below:

Name: Gongali Raju
Booking ID: Order ID: OET-[protected]-PWH150
Phone Number: [protected]
Booking...

I ordered ola s1 in february now its may and its still not delivered... This is unacceptable.. They were showing the delivery date as 17 april on booking then it got to may then june now 15 june... Postponding again and again... And no answer from any ola helpline whether its phone or email.. Nothing good...

On May 4th, the OLA service center(998V+4WH, Bhagya Nagar Colony, Hydershakote, Telangana 500091) personnel took my brand new OLA S1 Pro(TS08DBTR7401) by van, claiming it had suffered a rodent attack and could only be repaired at their service center. On May 11th, I received a call requesting a payment of Rs. 6345.86 through online mode for the repair of the scooter. I made the payment as requested. They assured me that the scooter would...

I have cancelled the order on 11-Apr, it is almost three weeks now, i have not recieved the amount get refunded. I don't know why Ola is holding others money for long time. Order ID : OET-[protected]-HGC199...

I have logged case with ola electric customer care for service(handle and display issue), first they have given schedule 17th Apr between 3 to 6 PM . That day no one came and no call from ola. Again I called ola support in evening they escalated the case and asked to wait till 48 hours. Again no call from OLA and no one visited on my address. Again called to ola support, they again escalated and asked to wait till tomorrow morning, in afternoon...

I had purchased ola s1 on 27october 2022 it had run 1640kms till 22 march 2023 on this day the scooter suddenly stopped working in middle of road and went total off nor the lock was opening nor was scooter turning on i had complained they said they will road assist the vehicle next day but till 26 march no executive visited and checked the vehicle on 27th evening a serviceman visited and inspected the vehicle and informed us it had rat bite...

I have purchased a Premium Service package from OLA Electric.

I have purchased paying 2999, instead of 1999 just to ensure that i get the free Annual Diagnostic, Free labour cost and service, and Pick up/Drop from home, in case The bike is required to be serviced at OLA experience center

The Service department has denied to provide a complete annual diagnostic and Home Pick up & drop service, which both of them...

Worst delivery ever ...Day by day the delivery date increases ... zero contact support ... no one attend the call of ola electric care number ...
worst company ever ... I have done a very big mistake by ordering a ola scooter...

Sir/Madam,

I have purchased EV on 18 Jan 2023, but even after full payment I am not provided with any delivery update. No response over the email, trying to complaint over the toll free contact. The toll free number provided over the company's website and android application is not working.
Vehicle was financed with TATA Capital. I received the registration number and insurance details over the msg. Insurance has started...

Very cheap business model is applying by Ola here, They are simply adding more bugs into system and to resolve them they are assigning technicians to home visit and asking for visiting charges and issue fix charges.

Now, everyday they will introduce more bugs in the system and charge from people to resolve....

Very bad service, They promise to give home services but declined after buying.
and dimand mony visiting charges499+gst & riper chargis 3999+gst...

Error message came and its unable to drive from last 1 week. Already raised complaint, and no response from technical team....