Rentomojo Complaints & Reviews

I have rented one Livpure water purifier on 30th August 2021 from Rentomojo for 6 monthes. It was delivered on 3rd September 2021 but not installed. 5th September, One support person from Livpure visit and confirm that the product is faulty, It has a faulty PCB and adapter, So it need to be replaced. Today is 17th Sepetember, Still now its neither replaced nor installed. Daily I need to arrange for drinking water. But rentomojo is charging...

I have been asking for the refund of my security for the past one month, and they arent refunding the amount even after all settlement is done. I have been calling them daily but they keep staying me by asking me to wait for 2 hours, 2 hours etc. Every single day I call this petty company for my refund and they pretend to execute it but they dont.

I have been highly harassed and violated as a consumer of this shameless company....

Rentomojo is a fraud company. They have not kept any option so that you can place closure request for subscription in advance. and from their end they delay pick up and charge the customer for it per day. It has been happening with me for past few rentomojo orders. They really just want to take money from the refundable deposit by force....

Since there was no option available in APP to request for owning the product, I have requested over the phone. Since I have subscribed to Rentomojo in the year 2018 so i was eligible for rent to own. I received Quotation on 19th April 2021 but could not process the closure due to pandemic issue.

Once again, I have requested quote on 11th August and i was given the same quote which i received on 19th April.

So...

Full of cheating,
I have all the proofs, documents, emails and audio calls recordings and bills, still this Rentomojo is completely cheating.

If anyone still needs products and cant afford to buy, then better buy 2nd hand one, but dont rent here, not even one rupee will come back to you.
Else, go to Furlenco, they are good and given back my money, when i was fed up with them I started renting products with FURLENCO,...

I have taken a Sofa, Cot & Mattress on rent for 4 months.
The Sofa they delivered is not a brand new sofa (which is already used by many customers and only then it is delivered to me).
In the process o[censored]sing this used Sofa set, the stitches were worne out in one place and since they purchase these sofas at a very very very cheaper price the fabric was also worne out at a place.
Due to this they deducted 2678 rupees.br...

I placed an order for a treadmill 1 week ago. The expected date of delivery was 5 days before i placed the order.

Today is 6th day from the date of order and till today my delivery date is not scheduled.

I have tried reaching out to the customer care twice every day for past 4 days. All I am assured is that I will get a call back from rentomojo.

I was told by the customer care representative...

First they charge you the amount for order and then starts the trap of KYC which never stops. Their agents dont have more than half of the information handy and to every thing they say minimum 48 hours to 72 hours. It was a horrible experience trusting Rentomojo....

I've ordered a laptop, Deposit amount has been deducted but due to non completion of KYC it says it cannot be proceeded for the delivery.

The app is not at all allowing me to complete KYC. There's no option to update the KYC details. Tried many a times to contact customer care they don't bother at all.

Only once they answered the call and asked me to share th documents to Thier email id. I've shared my documents...

This is a new scam.Please be awared.
I had placed an order on 23.7.21 after paying required deposit and sharing all financial details required by the company.Im really worried as I have a hunch the company will eventually start misusing it as they have no business ethics.
The company didn't provide any service yet and playing all games of words.I must say you guys are really well trained to scam people like us.I will file a...

I had a product rented 6 months ago. Two months back I have requested to pickup. They cancelled my request automatically. No response in customer care email & chat. Suddenly after 2 months they picked up & sent me a high priority email to pay 2 months rent. I told them that it's their mistake in delay, they never cared what I said. They just didn't refund my deposit. Now, no response for the emails, calls & chat. Scammers!...

The company is a fraud. They don't stick to their own commitments. I placed an order and have requested delivery for 11th July. As they couldn't deliver the order in time, I have asked them to cancel the order and refund the amount. This cancellation request was placed on 11th July and till date I have not received my amount from them. Even after repeated follow up with them, they are least bothered to reply. My Order no is #[protected]....

Rented a refrigerator from Rentomojo in Bangalore, and in the description of the product on the mobile application, it was mentioned as “Condition - New” but the product we received was defective and used .
When we complained, they said we “never promise new product” but as good as new.
Plus, they provide a substitute which was also used. It is false advertising and we only rented this as it was new, as due to hygiene...

Hi,

I had rented furniture and appliances from Rentomojo for the past more than 2 years. I recently moved and had all the furniture picked up by June 17th. The site says refund of Rs 29, 532 will be issued by 7 days but there is still no refund. I had sent an email on June 23rd at settlement.[protected]@rentomojo.com and received no response. I subsequently called customer care and they said it would be refunded within a day and...

It's been more than 1 month that I received all clearance from quality check after returning my product and process my return of security deposit. But no refund processed yet after multiple tickets raised regarding this issue. Emails dated 12 June where Mr. Srikanth email with 72hrs of time for refund but no resolution. Later raised issue from their app and received call from their customer care around 24 June and was promised that withing...

I have complained about faulty water purifier, twice their machinic came n tried to fix, however no go. I asked for replacement and they said it's not available in stock and will take two weeks. I asked them now product is not working and another one will come after two weeks, why should I pay rent, either take it with you and payback my deposit as you don't have spare, customer care guy said alright, i will put pick up request and there...

They are charging extra. Wantedly delaying the return pick up and charging us extra. Pathetic customer service....

This organisation called Rentomojo, is making a fool out of the clients. They took security deposit from me and my personal data including PAN, bank statement etc. on the pretext of data verification and know they have refused the delivery of order despite everything from my end being in order.
The refund is not yet received.
There is no one taking responsibility of my valuable personal data which they made me share over email...

I was using Scotty from April 2018 and it was mentioned that after tenure we can own the vehicle after paying lumping.
And same was confined by ur both executive over calls and that has been recorded.
Today I got a call my ur team that I can’t use that as due to RTO issue u can’t help it.
Let me tell u that I choose this option only to own the vehicle other wise last three years I was paying and it was waste of money.br...

I had to close my subscription for 4 items - bed, mattress, cupboard, and side table. I had called customer service for the same to close it as the app was not functioning well. I had told the customer service person that i need to get the pick soon as i don't want to get charges for next month. The customer service person told me i have to do it from the app itself and then we can call back to get the pick up sooner. I tried the app the...

Pathetic customer service.. Even after multiple calls an messages no response for pickup.. Almost a month passed and every 10 days pickup will be scheduled but will be cancelled last moment... No one s takn any responsibility... Makin customer suffer after renting their products... Have send several mails but all in vain.. Fraud company...

I had placed for closure of subscription of my bed, mattress and side table on 23 july. I was assured that the products would be picked up on 1st august. I received no communication till 1st. Even on 1st i had to call them for them to let me know that the pickup was not happening, no reason explained. Since then i have been calling them daily but to no avail. Everyday i am asked the same thing that i will receive a call for pickup schedule....

To whomsoever it may concern:

I had rented 1 two seater sofa and a 3 seater sofa with rentomojo. On july, 30, there was a pickup scheduled since i had moved the house. The subscription was supposed to be closed. The person named "bhoopendra" came to pick up the sofa. He took photos of the furniture which was in perfect condition and everything was checked. Once the item reached company's warehouse, it was broken. The company...

Hello everyone i request you not to fall in trap of rentomojo its completely a fraud and they cheat you completely once you rent a product with them thatsall you are lost a big fake company and all the people are fraudsters in it they just deduct monthly rental even after you return the product to them and they never return your deposit just say some problem arised after you used the product and never return your deposit

Better...

I placed an order for work chair for a period of 6 months. The cost was 299 per month and the security deposit i had to pay was 600rs to complete the order. On making the payment i realised i have to share my personal IDs (PAN card, Aadhar card, etc)for verification. Im not comfortable sharing those details for a menial order as this one. I tried contacting their customer support on chat multiple times and even over phone but no one responds...

I have closed my mobile subscription two months back. The company is not providing deposit amount back.
They are not responding the mail....

Rentomozo cheated me, they adjust my Rs.6210/-deposit for quality check up of refrigerator after closing subscription and Rs. 4500/-extra debit rent from my account for 1 month early close subscription charge,
When I was ordered the product to till the close my subscription and pickup the product. They didn't disclose any quality checkup charges, also I confirm about charge too when I was ordered. After pickup They confirmed that...

I have asked the company to close my subscriptions with them since i was moving out of my flat. After repetitive calls, emails and chats they raised the closure for one product as i had clearly mentioned that there are two products under my name and all of it needs to closed.

The customer representative said that no issues the pickup will take both the products and it will reflect in my account. It's been almost a month i...

Rentomojo has taken 3months debit from my account with confirmation..
Rentomojo cheating each and every customer and why because we are common people couldn't do anything..
I have tried to contact concerned team and they are not ready to listen and disconnecting calls very worst scenario going through please help me to geyoney.....

I had closed the subscription of 2 items and informed RENTO MOJO to pick on 21st March before but RENTOMOJO informed they're not able to pick items on that day and on 22nd due to COVID-19 the lockdown was imposed. I had clearly informed them that I am leaving the City and I am not responsible if they're not able to pick the items.

But now RENTOMOJO blindly keeps on adding rent for the items for which I had closed so now I have...