Rentomojo Complaints & Reviews

I am a customer of Rentomojo for more than 1.5 years, I have placed a new request and the KYC verification department is asking for confidential documents like salary slip/bank statement which I feel is not the right way of doing the KYC by a renting company. I have provided them the offer letter, ID card and other necessary govt proofs but no luck on the verification.

Regards,
Vinay Vallampati
[protected]...

I had raised a complaint to close my bike subscription since the same was lying idle for past 2 months due to covid-19 pandemic situation.
The complaint was raised on[protected].
I was asked to pay an amount of 8898/- to close the subscription reason being it was pre-closed.
They have added an advance fees of Rs.837/- FTM of June from 1st June to 6th June which I have never used the service at all.
There were...

Such a pathetic company. No ethics, least bothered about customer relations and services. Wish someone can take stringent actions on this company for taking customer on a ride during the difficult situations we all have been going through.

The have overcharged me on the recent product that i took on rent. I have closed my contract with them on 24 april 2020 and they have not been able to serve me, though the restrictions have...

Order aas supposed to be delivered on may 22. Still waiting. Customer service not helping. Called, texted email more than 20 times. The only response we are getting is that will arrange call back but no one is helping. We moved to the new house and these order is necessary....

I rented a refrigerator and a washing machine in Mumbai in Jul'19 from Rentomojo and closed my contract wef 15th April 2020 and the same has been accepted by Rentomojo.

I am in Chennai from 15th Mar 2020 and not living in Mumbai, so not using the appliances.

Rentomojo is not arranging the pickup and keep charging me monthly rent while the items are not being used and there in the closed house.

Their...

Please see the issue below :

I am writing this to show how # rentomojo support is and the way you guys work is a pain to the customer.

I am trying to reach rentomojo support via chat, calls, email, tickets from the last 1 year and no response.

—

One ticket is open from req[protected] jun 2019.

Rest was opened on 14th, req-rel-blr[protected] is marked resolved without...

I cancelled an order from rentomojo after completion as due to lockdown they could not collect their furniture and charge without my permission. When i try connecting to the customer support, nobody picks up the call.
I have emailed them multiple times regarding the same. Rentomojo team does not respond to the email either.

It's ridiculous that at the time of registration every customer care executive will call you again...

I cancelled an order from rentomojo as they haven't refunded the security deposit yet. When i try connecting to the customer support, nobody picks up the call.
I have emailed them multiple times regarding the same. Rentomojo team does not respond to the email either.

It's ridiculous that at the time of registration every customer care executive will call you again and again to complete the pending documents and details...

While placing an order with rentomojo i have used a coupon code which would give 50% discount max 500 rs on my monthly rental as per below message from rentomojo.
But now they are asking for full rentals without discount and when i contacted the customer care they say you did not apply any coupon code.
They don't even provide details of coupon code being applied
Kshitij, make it a 'no-strings-attached' kinda weekend....

I want to cancel my order because you asking much and more questions, so i want to cancel my order from the rentomajo online delivery. I already pay the deposit money rupees: 2640 for redme k20 mobile. Please accept my suggestion and return my money back to my account. Phone number :[protected], [protected]. And your customer is not responding to me.. I called many times today but.....

Rentmojo first accepts payment and then asks for all personal details including pan, facebook etc and many other details
Please stay away from rentmojo company until they change completely.

They first show very attractively priced articles on advertisements. Once you start clicking, you start seeing the catch, which is that they try to lock you in for 3 years. If you choose a lower tenure, the rentals are higher. They...

Bangalore - oct 19: at the time of booking i was guaranteed a 72 hrs delivery, just to match the timings with furlenco, i believe. Now after 48 hrs as well i have not received any call back, i have called 6 times and have been promised a call back within a few hours but none has been done so far.

Now they say it can be delivered probably by after 2 or 3 days, for that also they are not giving certainty. Hence wherever it says...

Deposit amount of led tv 6 month subscription - rs. 3200

I have another subscription of automatic washing machine. Rent - 819/month

On 12th august 2019, i paid the rent for july via net-banking using 'pay now' option in the app. As there was a delay from the bank's side to settle credit card amount - rs. 1187.

5 days later, on 17th august 2019, credit card transaction was settled by the bank and...

I recently needed a fridge at my place on rent. So I posted request on OLX, from where these team of frauds from rentomjo starts tricking you. A guy named Naveen and number [protected] calls me and says, I am from rentomojo and we gets the ads posted on OLX from some random brokers on our behalf. However, he pretended to be helpful and even said I will be assisting you till delivery which is a fake thing.

Their app takes each...

We have a fridge, a washing machine and a microwave on rent, we got 1 daydelayed in paying the rent this month. The person from rentomojo came and started misbehaving with my flatmate, she was not even able to walk properly as she had serious injuries. He came and started banging and shouting at her while she was alone. I don't understand when they have the security with them what is this way of misbehaviour with their customers. Because...

I order almont one week back from rentomojo i paid the deposit og 9282
And then there no is not reachable as well as there mail. Can anyone help me get my deposit back. I'm a student 9k + is an amount that i can let go. Any suggestions will be appreciated.
They are not even calling me back for order confirmation. How can someone trust them. They are just looting people...

1. I am relocating to a new place and hence contacted rentomojo around a month ago for rent to own. After 10 days a representative named mohmad replied with estimated cost.
2. Meanwhile i started getting calls from rentomojo for payment reminder of the june month. Around 3 people called me after every 2 days and i kept on informing them that i have asked for rent to own and i am willing to buyout the product. Each one of them told...

Debit of explanation of rs 2645.53 from my card as a rental payment of three items i subscribed where as the actual rent is only rs 1345.
I don't know, how they calculate 24-48 hours of resolution time as i am still waiting for an update.
It is been 8 days till now, i received their response on my email "explanation required for the extra payment debited". I need the explanation of rs 2645.53 debited from my card when the rental...

Sandhya subramanian
8:57 pm (43 minutes ago)
To chandan

I am super pissed with you all!

You guys are big time cheaters! Cheat the customers by bluffing and resorting to all sort of evasive answers. Don't think your cheap tactics will take you long.

I booked an ac on rent on 5th march 2019, on the confirmation of the ac being in stock. I immediately made the payment of 4800+1500=6300...

Chutiya company saala fraud karta hai koi bhi is company se kabhi kuch mat lena saale haraamkhor little chutiya banaate hai bhai log koi is ke jaal mein may fasna maine ek phone order kiya tha 10 din ho gaya abhi tak aaya nai bc saale roz bolte hai aaj aayeg kal aayega by kuch nai milaa paisa alag se fass gaya hai 3000 mein is company k upar case kar diya hai bht half yeh company banned ho jayegi or sabhi employees jail chale jayenge zaroor...

I got a call from Shashwat through olx he is an employee of rento mojo and he calculated the total rent of 3 months for washing machine and fridge as total 1100 each.this amount is for 3 months which means approx 375 per month it would cost me.He was calling and messaging every now and then so I decided to go with that and paid the security deposit to book both the items.Later I got to know that they increased the security deposit by cancelling...

I ordered furniture from rentomojo on 12 dec 2018. From 12 dec to 20 dec rentomojo did not bother to tell me that my delivery area is unserviceable, instead kept on asking for documents for kyc. I had paid my security deposit too. On 20 december i called to ask about the delivery as it was more than a week since i had ordered, the reply comes your area is not serviceable. The company did not even bother to inform this on their own. Frustrated...

I have ordered one Small Sofa from Rentomojo and once I have seen that delivery is delayed more than 5 days ( that was committed for 3 days) I have sent an email to cancel the subscription.
I spoke with few customer support people and they committed that If I will cancel then it will be charged but if customer support will cancel then I will not be charged. Khushbu (Executive) have cancelled the subscription but I have been charged...

I have done a payment on 10th nov-2018 of my rent, after sending themm no. Of mails and calls, they are adding interest on daily or weekly basis.
After getting frustrated, i asked them to come and take away all the furniture. Now they have swapped my all deposit amount and paying me 315 rs.

This is not done at all. I have shared reference no. And all the related screenshots to their id still no revert....

Company claims are all wrong. Poor quality furniture and over charging on every bill.. No good support from the team and there is hooliganging over collection of rent.in spite of regular raising of concern no good hospitality is provided rather the staff is so rude and all they ask for is unaccountable charges. Bill keeps increasing every other month for no reason....

Rentomojo based out of bangalore "[protected]@ rentomojo.com" rendered me services of renting household articles/ appliances. They delivered the products including ac on 23rd of july however installation didn't take place for 3 days until i made follow up with them. Now when installation guy came after so many follow ups, he just messed things up and now after so many calls and emails there is no reply from so called leading service provider....

Subscription was closed on 15th June with proper return. They validated the items and processed refund. Now the status is done but I'm yet to receive the amount. I lodged a complaint on their portal for the same on 4th July. Even shared a valid bank statement for the time duration with transactions details showing. The team replied that a certain refund team will look into it, but I have not yet received any reply. A certain Vikram Raja and...

I need to lodge a complaint against RentoMojo as they have deducted my refundable deposit for the Air cooler which I have rented from them.

The case is as per below :

I took an Air cooler from Rentomojo for 3 months subscription plan (Startng from 7-May-2018) (Order:[protected] Rent was of Rs. 1089 per month and refundable deposit of Rs. 1350.

On the start of 3rd month of my plan, I communicated...

This is to notify you about a serious concern which i am having from your company. I have applied for some room furniture from you.
The request for the same has already been confirmed by you after placing the order.

But when the delivery truck has reached to my location, he denied to deliver the furniture there. As per his words, there are some internal issues which he hasn't shared much with me for not delivering the...

I have ordered one ac and one refrigerator.. When placing the order i have done the payments including ac installation fee.
After placing the order i got confirmation like product will be delivered with in 2 3 days but after that i didn't get my product and when i called to the customer care they are saying product is out of stock while i was placing the order product was there after calling so many times i got my product 5 days later.br...