Urban Company Complaints & Reviews

I had booked pest control service in November 2024. But to my surprise within 15 days the cockroach reappear. During the revisit also the issue persisted and I tried connecting with the service agent to come during the warranty period but he kept delaying it. And today also he could not turn up due to some problem he encountered. I am sitting at home with all my kitchen item kept in living room as instructed just to hear him say that he is...

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Address: F3 B Block Royal Woods Maruthai Avenue Kotturpuram Chennai

He charged rs300 extra for spares worth only rs60/

Please refund rs240/...

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Address: Mumbai

[protected] toll-free number updated on website is not working.

I was trying to call from the mumbai location and wanted to book a kitchen cleaning service, which would take 3 hours and I was unable to get any other slot except 7 or 7.30 pm, which would be very late, so trying to get assistance from customer care but same is also not working

Urban Company customer support has been notified about the posted complaint.

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Urban Company Customer Care

from Gurgaon, Haryana

Jan 16, 2025

Verified Support

Hi Pradnya,
We apologize for the inconvenience you faced in reaching out to us. Professional availability depends on real-time updates. If you wish to discuss further, please email us at [protected]@urbancompany.com.

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Address: 55/45 MS MUKHERJEE ROAD, GAYATRI BHAWAN, BLOCK-B, 2ND FLOOR, FLAT 2/1 , KHARDAHA, KOLKATA - 700116

Today i had booked three bathroom cleaning of my flat via urban company app but the professional refused to do the works said by my mother and shouted at her, screamed at her and misbehaved with her and left the job incomplete so now i need the refund of my full money immediately of 1264/-

as the proffessional was a holigan and very very bad he misbahaved with my mother and shouted at her
If i dont get the refund immediately...

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I got a water heater (geyser) installed on 10 Dec, 2024. I paid a total of Rs. 858 for installation and one inlet-outlet pipe.

Payment break-up as per app and mail invoice,

Inlet Outlet pipe: Rs. 300
Geyser installation: Rs. 499
Taxes & Fees: Rs. 59

The break-up I have received in the attached pdf is,

Service Charges: Rs. 269
Material Cost: Rs. 500
Convenience...

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Had purchased a M2 water purifier a month back via Amazon and I have been trying to connect it with the urban company app but there isn't any option. Tried the help and support section in the Urban Company app and it does not list anything but just an option named "undefined". Also tried the Amazon app but the order asks to contact the manufacturer.
I am not stuck with no way to contact support by any means.
Any...

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I purchased on Flipkart site for a urban native m2 model, this is an iOT device, but every m2 model to connect with an mobile the mobile has have 4g handset therefore I'm having a 5g mobile handset, so it won't connect through with water filter system. Flipkart saying they only can replacement but if I replace for this same model same problem will happen. I want a full refund...

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Address: HERCULES A 202 VASANT GALAXY Bangur nagar

I got the pest control done and it is still in warranty. the cockroaches have again re appeared and i requested for a revisit to redo the pest control during the warranty period. but the irony is that they hv cancelled my request and now i am not able to rebook and can't talk to any human interface

quite surprising that a comapny like urban company is behaving such way.
there is no contact phone nos or customer care...

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My gyeser was not heating the water. The professional changed the heating element, but broken something inside the tank and now the tank is leaking water. He also broke the pressure knub. The gyeser is unusable now because of this leakage issue. Urban company denies to provide the protection claim that they advertise....

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I recently had a frustrating experience with Urban Company that I feel compelled to share. On the day of Rakhi, I scheduled a home service appointment. I provided the OTP to the professional, who inexplicably chose not to enter it in the Urban Clap app, resulting in no service being started.

Unaware of this issue, I left for Rakhi celebrations, handing over the payment to my gate guard for the professional. The next day, upon...

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I, Kumararaja, resident of Chennai, would like to lodge a complaint against a fraudulent activity that took place on 01st August 2024. I had booked a bathroom cleaning service via Urban Company, which cost ₹549.

The cleaning service man arrived at my home and denied performing the cleaning. Since he could not fulfill the service, I requested him to cancel it. At that time, I was out of my home and driving my bike, and my...

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Address: Near MRC Godown, nowagaon tiniali, Garchuk-781035, guwahati Assam

The AC had minor leakage problem in the end which is why I booked a service appoint from Urban Clap. Now, post their service, the AC not working properly at all. Neither its cooking down the room, nor it's default settings are working properly. Moreover, it's showing error code - E5 continuously.

Kindly send back your guys and get this resolved ASAP.

Or I'm gonna take it further legally due to damaging my product...

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I lodged a complaint with Urban Company about water continuously entering the drum, and Mr. Osaf Ahmad was assigned to address the issue. He visited on 30.05.2024, identified a faulty inlet, and informed us that it needed replacement, which we requested him to do. The problem was resolved, and the water stopped entering the drum.
However, during our next washing cycle, we discovered that the drum was not rotating with the motor. We...

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Address: villa 152, legend chimes echo, pipeline rd, kokapet, hyderabad

I have booked a service for 2 of my air conditioners in urban clap. Their person came and said one of the boards had to be replaced. We paid for the board through urban clap about 4500/ apart from the service charge. it is mentioned in the app that they cover the warranty for this. We trusted urban clap and have paid for the service and the board. one week after the replacement it stopped working. so we reopened the ticket as the board was...

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Address: A-499 SECTOR-9 NEW VIJAY NAGAR

Website: urbancompany.com

I made a booking for ac services and repair, your technicain visits and took rs. 3288 from me and the ac still does not gives cooling so i claimed warranty.

Anither technicain said it can't be covered because booking is for service not for gas filling. I showed him screenshot and he asked to lodge a complain. Its been 2 days no one is answering on chat and parking chat with no response..

All are just sending...

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Address: Faridabad

My Mobile no. [protected]

On 31st mar 24 i availed UC repair service for my Refrigerator that Gas need to be refilled. UC engineer filled Gas and repaired it after charging INR 2600.00 however he was not quite equipped and well trained.

Even after UC repair my freeze was not working fine and was facing trouble with cooling issue continuously so I called him again on 16 Apr24. UC engineer visited and said now...

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Address: BGF 01, Ground Floor, Vasundhara Grand, Sector 15, Atal Chowk, Vasundhara, Ghaziabad 201011

I got my AC repair done on 27th April however, the executive provided only a temporary solution and charged me 3300 for the same. i have already complained twice since then however no solution was provided. now they are saying we have escalated the issue to our senior team and they will get back to me within 24 hrs however its being more than 48hrs and noone has gotten back to me. infact i am getting a new time in every hour. this company...

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Address: Gurugram, Plot No 19, Sewa Tower,5th Floor, Near, Sub., Gautam Buddh Nagar, Uttar Pradesh

Humne AC service and repair booking 26 apr ko kiya tha. Technician ne pani se AC ko dhoya, install kiya, gas refill kiya. Jab AC humne use krna shuru kiya to dheere dheere issues aane lage. AC khud hi ruk jane laga. Kabhi kabhi chalu hi nhi hota h. Indoor body se PCB ke paas se water leakage bhi bohot hota tha. Humko technician ne apna phone number share kiya tha after service to call him directly in case of any issue. Kuch din humne usko...

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I had booked AC Service in the month of April'24 - Post that 10 Days AC colling was perfect, but i started facing colling issues in May '24 almost 20-25 Days after AC service done by Urban Company . So i logged my compliant for issues i was facing, Urban company arranged their technician who checked by AC and informed me that AC's PCB is not working . So I asked him to Repair it free of cost as my service has warranty and the problem is started...

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Address: Jamshedpur jharkhand

Ac was repaired last month, i booked the ac gas leakage service on Urban company (along with additional cleaning services), it charged me 3377/-
It showed a warranty of 2-3 years for gas leakage. But within a month only it is not cooling properly. I am raising issue on the application, but automated chat is coming and closing the ticket immediately, I am unable to contact customer support . This is really not acceptable from this company. Please provide exact customer support mail or phone no. urgently

Urban Company customer support has been notified about the posted complaint.

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Urban Company reviews & complaints(1516)

Pest Control

Service by electrician today

Toll free number not working

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Refund of 1264/- as professional misbebaved with my mother and left the job incomplete

Service Break-up in invoice and in the app are different

Unable to connect water purifier to phone

Water filter native m2 model

pest control

Damaged my gyeser

Service not given properly and denial of service given at all when amount paid

Fraud

Product danage post service

Engineer suppose to help, broke my machine

Air conditioners

Technician scammed me

harassment by urban company engineers and customer care staff for mishandling of case of refrigerator repair

AC repair not done and charged me more than Rs. 3300 for the same

AC not working

PCB issue post AC Services

AC Gas leakage very bad service

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Urban Company Complaints & Reviews

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Toll free number not working

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AC Gas leakage very bad service

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