Urban Company Complaints & Reviews

Sir i have book the repairing of AC on 18.06.2023 to fix the leakage and refill the gas, your machinic is attend the same, but after 2 hours your machinic refuse and said that sir your coil is not in condition to repair the same, before the they have do some repairing work on indoor my AC.
on this sunday when i call to some other machinic to repair the same then he said sir your body is crack and some part of indoor is also burn/damage...

Electrician deputed by you Jaswant Singh did turn up .After checking he promised to come next day but he has not turned up nor I know his number

I have booked ab electrician from Urban company on 18.06.2023. The money was paid via phone pe. Desire this no service man was sent and money was not refunded. They dont have any customer care number in their website. I need the refund that is why i am complaining.

Urban Company pest cleaning gives warranty only for 3 month, in 3 weeks time I have cockroaches roaming around the kitchen. Plus they didn’t even bother to refund a 100. % or give the service again. Bunch of thieves

Dear Urban Company,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding my recent experience with your customer helpline. As a loyal premium user of your services, I expected a higher level of assistance and promptness when encountering issues. Unfortunately, my attempts to contact your customer helpline regarding a payment issue related to my booking have been in vain, leaving me feeling neglected and disregarded.

First and foremost, let me emphasize that I have been a dedicated customer of your company for an extended period of time, and I have always appreciated the quality of service I received. As a premium user, I believed that I would have access to enhanced support and a dedicated helpline to address any concerns or problems that may arise during my bookings.

Regrettably, the recent incident has left me disappointed and concerned about the deteriorating level of customer service. Despite multiple attempts, I have been unable to reach a customer service representative to address my payment issue and register a formal complaint.

The payment issue I am facing is a serious matter that requires immediate attention. As a premium user, I expected more efficient assistance in resolving this matter, especially given the level of commitment I have demonstrated towards your company. It is disheartening to feel that my loyalty and premium status have not been recognized or acknowledged in any way.

I kindly request that you investigate this matter promptly and take the necessary steps to rectify the situation. I expect a timely response from your team, acknowledging the issue and providing a comprehensive plan of action to resolve it. Moreover, I urge you to improve your customer helpline services, ensuring that premium users like myself receive the dedicated support they deserve.

I trust that you value your customers and take their concerns seriously. I believe that by addressing this issue promptly and taking appropriate measures to prevent its recurrence, you will demonstrate your commitment to providing exceptional customer service.

I sincerely hope that this matter will be resolved promptly and that my faith in your company will be restored. I look forward to hearing from you soon and receiving the assistance I require.

Your Faithful,
Saurabh Singh
[protected]

Dear Team,

My ID got blocked without informing about anything. I even don't know the exact reason. I visited the Hyderabad office many times to know the reason of blocking. But instead of giving solution the whole category managers are not at all responding even i visit the office. They were asking me to wait lot of time to meet the category manager.

Whenever the Terms and conditions changed or new rules was implemented as company you have to give the proper training to the beauticians online / offline. Without giving any information on newly implemented policies you people are blocking the partner ID's unnecessarily. Those who became affected by your activities suddenly coming onto road.

You have the rights to block the ID without informing if the partner is doing any activities against the company.

Instead of all these, you people are blocking partner ID's and no response later from the respected managers. Many partners are suffering from this activity.

I have 4.84 customer rating, category managers saying that the reason for blocking is acceptance rate is below 70%. But, we don't have any intimations that acceptance rate should be more than 70%. Please do the needful. If i didn't get any needful solution from your end I'll take it to the next level.

I booked for 3 of my AC servicing with Urban company on 9th March. The technician Mohd Shazad told me that my split AC requires a gas filling as there is low cooling due to leakage. He convinced me that i can pay him directly an amount of 2300 and he will be responsible for any fault. The AC just worked fine for a day and there after there is no cooling
We called Shazad and he denied to come and check even though we told him that it just worked for a day. We feel cheated by this technician and regret taking services from Urban company. 2300 is not a small amount we have spent.

Mr. Shaikhshan mohammad had come to repair the ac on 21st may. He took 2500 for gas filling. Within one month there was no gas. Urban company is big fraud and its employees are boorish and exhibit bad behaviour. I wonder what a cheap guy the ceo of the company is - since he is not bothered about the innumerable complaints about his company's servicing all over the internet. A fraud company if there is one

I just wanted a ac service, but when urban company proffesional (rishi) arrived he said there is a issue in gas and it need to be refill . so i agreed and said him to do the same as he is proffessional and advising so i thought he is expert. he said if there is any issue regarding gas in future for this season he will be responsible for the issue and repair the same. and he charged me around 3000 rs. on next day ac started giving problem and cooling went down then i contacted rishi so he started giving excuses that he has no time will come another day. he is disconnecting my calls and not answering my messages. i feel that i am cheated by urban company because he was came from urban company and i did whatever he said to me.

In the month of March paint done by Urban clap and not even three month I see the wall became wet and in few place noticed Paint bubbles and paint about of pealoff.

During or before paint start I was asked the painter who is owner/IN charge does the waterproofing done as wall became wet (adjacent to utility wall) in the Kitchen and he was confirmed waterproofing not required and painting is enough and we will take care but i see the wall became wet again.

I have escalated to Urban as it has one year warranty. Now the Urban support team denying to fix the issue stating warranty has expired due to cracks and seepage issue and will not be able support.
I have requested them to provide photographs but they are not providing any proof such as photographs where they found cracks and rejected my concern.

I would request you to take the necessary actions against them and o the need.

I Parvez lakdawala has given to urban company for cleaning my empty flat of 3 BHK, on 6/06/23 i think they has given to shine Time cleaning solution in Indore. But it was not done properly the flooring of the hall bedroom toilet and their taps kitchen sinks
my address is pearl galaxy flat no 503 bicholi mardana indore.
[protected]
so it is better to clean it again

We are trying for past three weeks, for booking it's showing error of professional not assigned. Our location is Echanari near podanur so we tried by changing address, I got booking. The booking was rescheduled due to professional personal issues and again it's not confirmed. From customer care we received the message for reschedule but while trying in the app it's showing professional not available. Kindly rectify it and notify us...it was a worst experience..Sorry

I got my wash room cleaned at 10:30 A.M. on 06 Jun 2023 by Urbanclap cleaner. He broke the WC jet.(Video attached)
Booking WhatsApp attached.

Please get it replaced.

Thanks.

D-5, Raksha Kunj Apartments
Paschim Vihar
New Delhi-110063
Ph-[protected]

I got my washroom cleaned by Urban clap cleaner on 06 Jun 2023 at 10:30 A.M.
The cleaner broke the WC jet that we came to know after he left.

Please get the Wc jet replaced asap.

Thanks.

A guy named mithun has charged me for ac gas feeling came from urban company he has taken money after that he had worked and just next day again my ac is giving same problem when i asked him to he tell morning evening afternoon next since past three days after that again he came and ask that the pipe was damage so i asked them to buy that pipe he told it will cost 250 rs sqft but when i visit shop and purchase it cost me around100 rs sqft again i have called him he is just delaying and told me that i will not do that so i have to call another he has made that .

I had a services with Urban company on 22nd April 2023 for Move-in Bathroom cleaning.

The service mentioned of removing all items and objects
Remove of saltwater and hard strains taps and other surfaces
Targets tile discoloration
Cleaan all areas and surfaces
Clean hard to reach areas
Final touch up

The above services costed 648/- but was really disappointed with the services offered by Selvam and his team

It was nothing mentioned above, they only gave normal soap wash, liquid wash. No proper scrubbing, discoloration of tiles, saltwater strain removals etc.

I really didnt wanted to rate the service but the app didnt allow to make payment without rating. Also in front of them how we can rate as negative and dissatisfied.
No proper customer care supportt to address the concern

I woulld be happy if the amount is refunded.

AC deep cleaning service done on 17 April 2023. Paid Rs.700
AC not cooling so next day on 18 April filled gas. Paid Rs.2750
AC started leaking water from 20 May
Called for repair but Urban Company says that warranty period is over.
In their website both warranty period 90 days and 30 days is mentioned.
Today 1 June they charged Rs.500 just to tell me that gas has to be filled once again at Rs.2500
This is a company of crooks !

I booked bathroom deep cleaning services with Urban Company for today (27th May 2023). I had taken intense cleaning - 2 bathroom package, also Urban Company asked me to take up plus membership for better quality of services and as quality cannot be compromised, I took the membership as well.
One Mr. Manas (phone number:[protected] turned up for the service at 10.30 AM, today (27th May 2023). Just after entering the house, he asked
me to cancel the booking from Urban Company and take the services directly from him as he does not want to give commission to Urban Company for the services. When I opposed to that, he just walked away.
It is completely un-professional and un-acceptable behavior from Urban company staff. I tried to contact Urban company to complaint and seek the next step. That is when I realized there is no way to contact number Urban Company for registering complaints. Its pathetic being in the service industry, there is no way to address customer grievances. Now when I cancel the booking Urban Company charges Rs.100 as cancellation fees. Urban company makes you take plus membership for quality services and when you complain about the lousy services they charges an additional cancellation fee.
I request Urban Company to refund the complete money including the cancellation fee and plus membership fee.

Called for AC service. Technician came did service and said AC is not cooling may be gas not there. I told him its a 2 years old AC it shouldn't have problem. He checked and said gas is empty need to fill orelse compressor will have problem. I told him check for leakage and fill the gas, he did checking of leakage and filled the gas and charged 2500/-. Now we got to know that again gas is empty and there is a leakage. I could not call the Urban Company because there is no customer care number and chat is not helpful in the APP. I called technician and he is telling warrenty is over, its only for 3 months i cannot help you. Now its 3.5 months he did the gas filling. Already this company have very bad reviews on servicing. Whoever opt for any appliance later they face something than the other repairs on that. I mailed the issue to Urban Company but reply came resolve your issue in APP. HOW GOVERMENT IS ALLOWING THIS COMPANY WITHOUT CUSTOMER CARE NUMBER IN APP ???? If there is no Customer Care number how can we give feedback and resove our problem after service. URBAN COMPANY IS FRAUD AND CHEATING CUSTOMERS. GOVERMENT SHOULD TAKE ACTION AND CANCEL THIS COMPANY. OR ASK THEM TO PROVIDE CUSTOME CARE NUMBER IN THE APP.

I called for AC service. Technician came did service and said AC is not cooling may be gas not there. I told him its a 2 years old AC it shouldn't have problem. He checked and said gas is empty need to fill orelse compressor will have problem. I told him check for leakage and fill the gas, he did checking of leakage and filled the gas and charged 2500/-. Now we got to know that again gas is empty and there is a leakage. I could not call the Urban Company because there is no customer care number and chat is not helpful in the APP. I called technician and he is telling warrenty is over, its only for 3 months i cannot help you. Now its 3.5 months he did the gas filling. Already this company have very bad reviews on servicing. Whoever opt for any appliance later they face something than the other repairs on that. I mailed the issue to Urban Company but reply came resolve your issue in APP. HOW GOVERMENT IS ALLOWING THIS COMPANY WITHOUT CUSTOMER CARE NUMBER IN APP ???? If there is no Customer Care number how can we give feedback and resove our problem after service. URBAN COMPANY IS FRAUD AND CHEATING CUSTOMERS. GOVERMENT SHOULD TAKE ACTION AND CANCEL THIS COMPANY. OR ASK THEM TO PROVIDE CUSTOME CARE NUMBER IN THE APP.