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Urban Company Complaints & Reviews

www.urbancompany.com

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Updated: Apr 13, 2025

Complaints 1518

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531

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987

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Urban Company

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Refund of 1264/- as professional misbebaved with my mother and left the job incomplete

Service Break-up in invoice and in the app are different

Most useful reviews

Refund of money

Cheating by Urban Company (formerly Urbanclap), AC Servicing

laptop repair by urbanclap representative

Featured stories

Damages caused due to failure of work done by UC & Poor quality of services in Installation of water purifier

Bad service and damage creates by urban company AC technician

Urban Company reviews & complaints page 3

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My siemens washing machine was booked for repair in the month of Oct 2023 and a professional came and repaired it stating shaft and bearing of the machine has to replaced. And the man stated stainless steel shaft is best and replaced and charged us rs.6000/- But he fitted it wrongly and the machine conked off and we complained to urban and they sent another technician who came fitted correctly but during the rinse cycle it was making heavy...

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Address: Hyderabad

It is very disappointing that such a big networked company has suspended my account without any prior information. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. I have tried to contact them across all available social media platforms but no response.This was pathetic and never expected!! This company make us used to it and then they suspend us without prior and...

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I have literally been harassed since last month from your team. I feel like i am getting punished for taking services from you.

Went for Hair laser 6 sessions services. Paid about ₹46, 789/-
First session was done on 11th February Sunday.
Second session must happen within 30 to 45 days. To which when i tried to book the second session, i didn’t see any option for booking. When i spoke to UC Help Support,...

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Address: 301, G-23, AWHO Sandeep Vihar, Whitefield, Bangalore

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any...

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Address: Malad East Mumbai

I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
I am visit 4 times urban company office in Vikhroli but still don't refund my money
Please try to refund my money as soon as possible...

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Address: 4th Floor, Sriram Plaza, 1-90/2/46/1, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081

We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
kindly visit and resolve the issue....

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Address: Bangalore

I am writing to express my profound disappointment with the service I received from Urban Company. Despite having a confirmed appointment scheduled, the beautician did not show up.

This lack of professionalism not only inconvenienced me greatly but also reflects poorly on your salon's reputation. I made arrangements to be available at that specific time, and the no-show has caused me significant frustration and wasted time....

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Address: 1st Floor , HARIDWAR HOUSE,15/33, Stanly Road , In front of Virender Hospital , Civil Lines

Vide UPI ID ; urbaineconsumerindiapr.[protected]@axisbank I made a payment of Rs.664.05 to buy Hibiscus hair oil on 29th Feb 2024 at 7.43 pm but neither any delivery schedule nor any message in this regard is received from the company so far ....

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I have a booked a Gas stove service on 24th Feb, i have paid the charges for visit, technician was insisted to change the pipe and knobs. The price of pipe was 545 they charged which MRP was 345, i have separate charge for technician 199 and knob charges were 200 each, when I said high he reduced to 150.
When urban company change against their service why the rates are higher than MRP....

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I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking...

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Address: Bengaluru

Website: www.urbancompany.com

On the 11th of February, 2024, I booked a plumber from Urban Company. The company happened to send a plumber by name Akshay ([protected]) who fixed the bathroom leakage issue and the kitchen tap issue. He demanded Rs. 900 for the service and I negotiated to a certain extent and he accepted Rs. 850 as his service charge. I had requested him to replace the kitchen tap after giving him a new tap. He told me that the old tap was fine after replacing...

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Address: mumbai

This company does not have a customer care no. How can that be allowed. Consumers / Customers please raise this issue. They dont provide refurnds. Taking customers for granted...

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Address: mumbai

Refund is not processed

Dont have customer care number

Help centre does not call or chat to resolve

No one to contact in case of customer compaints...

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Customer Name - Swetha Kakani
Contact num - [protected]
i fully paid for the water purifier on Jan 2nd and installation was done few days later. Technician said Booster pump is needed as well and asked me to pay extra 2500 which i refused. Urban company gave me 2000 credits for the booster pump and told me that they will arrange the installation of booster pump. Current status is Technician came and uninstalled the water purifier...

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Address: Chennai

Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and...

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Address: Bangalore

I got pest control service in December 2023. I am UC plus member. Cockroach has come back. To my surprise, there's no number where I can contact UC customer care person. I have been trying to reach them for past one month...

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I had made a payment of Rs.568/- to Urban Company on 7th Jan, 2024 for plumbing services. I received a call from a plumber from Uban Company saying he is in Marathalli and could not come to CV Raman Nagar. I reached out to Urban Company a bot answered and would not give me the contact number of a human. Later I received a message from Urban Company saying my refund would be transferred to my account within 3 -4 days. I have still not received...

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Address: Gurgaon (head Office), Noida

Website: urbancompany.com

Date : 09 January 2024
UC Invoice No: UCIC[protected]
Icicident Description : I booked my Gyser service through Urban company on 7th Jan and was attendednt by them same day. The technician advised that heating element is to be change and will cost 2200 which I agreed and he chaged it today. I got invoice from Urban company showing service charge, Elelent cost (1600) and GST totaling to INR 2120 and it also shws 250 to be adjusted...

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Hi,

I have multiple issues to share with you, starting with the fact that I contacted customer care to settle an issue regarding the wrong invoice that I was given.

I booked a TV installation last evening through urban company - my very first booking on urban company app. The technician Suresh Arrived on the dot at 9:30 AM and finished the installation by about 10:15 AM.

When he was about to...

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Address: Flat no C403, Aditya Imperial Heights, Haffezpet, Miyapur Road, Hyderabad 500049

Yesterday (28.12.2023) I requested for technician's visit for some plumbing work on the website o[censored]rban company partner. Soon I received a call from phone number[protected] claiming to be the representative o[censored]rban company and asked me to click on some links (attached) and asked me to fill my name phone number etc. Later he asked me to pay Rs.10. I tried to pay only Rs.10 through my credit card of Standard Chartered Bank and waiting...

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Hi,

We sincerely apologize for the inconvenience caused. We kindly request you to share the screenshot of the error, the required service name, your area pin code, and your registered mobile nu...

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