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Urban Company Complaints & Reviews

www.urbancompany.com

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Updated: Mar 4, 2025

Complaints 1517

Resolved

531

Unresolved

986

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Urban Company

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Refund of 1264/- as professional misbebaved with my mother and left the job incomplete

Service Break-up in invoice and in the app are different

Most useful reviews

Refund of money

Cheating by Urban Company (formerly Urbanclap), AC Servicing

laptop repair by urbanclap representative

Featured stories

Damages caused due to failure of work done by UC & Poor quality of services in Installation of water purifier

Bad service and damage creates by urban company AC technician

Urban Company reviews & complaints page 9

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Address: Chennai

I have booked for AC Installation & Unstallation along with Service on 26th April 2023. I have paid an amount of Rs.2188/- along with Membership fee of Rs.299/-.

One of your Professional (as per your company terminology, who is really Unprofessional), along with Helper visited the site and without even asking for the OTP he Uninstalled the AC and after shifting the same to my New house informed me that the Service which I...

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Address: Chandni chowk

I get the painting service done on Wednesday 3rd may’23, UC took 65% booking amount and rest 35% on the day before starting the service.
The painter came with a helper and they both so unprofessionally did the work at my mothers house. When pointed painter about the final quote application which painter denied and said the wall is wet. It will dry out and then later it will be done. On several follow up with painter and I visited...

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Address: Chennai

Website: Urban Company

We did a whole termite control in our home in the month of March and the service men told that it would also cover cockroaches and other insects from being entering the house for the next 1 year. After a month after the service we could see lots of cockroaches and in fact big ones on our rest rooms and service area. When I try to claim the warranty as it is still under warranty I could not do so from my UC App. When I try to reach them there...

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Most third class services o[censored]rban company

12 year old Air Conditioner working perfectly, but when change room by urban company, within a year complete gas was leaked, such is working o[censored]rban company nd nobody is hearing the matter.

So kindly all of customers stay away from urban company.

And also paid charges Rs 3700 something
When nearby vendor ready to do it for Rs1000.
So never...

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Address: P 14 AWHO Tucker vihar enclave, phase 2, gondhale nagar, hadapsar, pune - 411028

Website: urban company

This is for your information, that I Colonel Sanjeev Shenoy has booked the services o[censored]rban Company for undertaking of Internal painting of my flatT w.e.f. 03 May 2023. Urban Company has taken complete payment in advance for undertaking the job. Till date only one room has been addressed to work on and that to by totally unskilled, unprofessional and very poor and substandard workmanship. They are not in possession of even basic equipment....

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Address: UrbanClap Technologies India Pvt.Ltd 7th Floor, 183, Udyog Vihar Phase 1, Udyog Vihar, Sector 18, Gurugram, Haryana 122015 nikhilshanker@gmail.com

Hi, I took service with urban company on 29th March 2023 for my a/c repair, the technician said it would take gas filling and indoor coil change, the total would be around 9000₹, meanwhile on 9th May 2023 my air conditioner stops working and shows an error "CH 38" which means gas is low, I emailed them, but got a computer-generated response saying to chat on their app, which does not have a customer support option. In light of the fact...

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This is for your information that I am RETIRED COLONEL SANJEEV SHENOY and have booked URBAN COMPANY services for undertaking internal painting of my flat w.e.f. 03 May 2023. They have been paid IN Full and in Advance for undertaking the said job. TILL DATE ONLY ONE ROOM HAS BEEN ADDRESSED AND THAT TOO IN A TOTALLY UNPROFESSIONAL MANNR. THE WORKMANSHIP IS ABSOLUTELY UNSKILLED AND UNPROFESSIONAL. THEY DO NOT POSSES EVEN BASIC EQUIPMENT. THE...

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I had gone to the village, my house was being built, so it took time for me to come and I went after telling my category manager.

Unblock my id
मेरी आईडी ब्लॉक है मैं अर्बन कंपनी में 2 साल से काम कररहा हु मेरी रेटिंग 4.99 हैं रिस्पॉन्स रेट भी भी सब कुछ अच्छा...

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I had gone to the village, my house was being built, so it took time for me to come and I went after telling my category manager.

Unblock my I'd...

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Hi!

This is Archana. I would like to let you know that I had booked Warm Stress Relief Swedish Massage on 31st Dec 2022 at 09:30 am. However this order got confirmed and I had made payment of Rs 1368/-.

But then I got a call from your company that no one is available and the order was cancelled from your side. But till yet I have not got the refund. No doubt your company is providing good services but this is...

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I had just booked deep cleaning for 4 ACs. The company technician took charges for 4 ac gas refill plus condenser coil repair which was neither done nor necessary....

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Address: Mumbai City

Id block kar diya hai urban company ka tinnarinnar...

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Website: www.urbancompany.com

UC cleaning person damaged the fridge while cleaning and the cooling oil has spilled and fridge not working.

Service person says will cost 5500+ labour charges . Raised a complained and waiting for 5 days now without resolution...

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Address: E-32, 4th Floor, Vipul World (E Block), Sector 48, Gurugram

I have requested for a Laptop Service on 10.03.2023.
Date of Incident: 10.03.2023
Client Number: [protected]

Full Description of the Incident: Technician named Sikander was assigned for the Services. Technician visited my place and opened the laptop and quoted higher Cost Estimation. I have also asked the charged for the Transfer of data from the Hard Disk to some other Laptop, for which he quoted around INR 1500-INR...

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We have been duped by one of your AC repair men.
This request was made for getting new AC flaps.
The guy took our AC flaps, told us he needs the same to buy the new ones.

Now he hasn't returned our flaps, neither he is picking our calls.
It's been a month

The guys who came were...

Fahrukh
( [protected] )
and Razak ( [protected] )

They asked us to...

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I have booked the split a/c service for today 27 apr 23 but till now no body came and contacted can you please check and let me know.

D-12, mjr platina
kudlugate junction
hosur main road
bangalore- 560068
v.S.Ramesh
[protected]
ramesh.[protected]@gmail.Com...

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I had got 3 AC's serviced. Couple of hours later, the indoor unit fell on Parent's head while they were sleeping. It was a nightmare, they are still in shock, mental trauma....

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Address: Noida

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase...

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Address: noida

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase...

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Address: A-103 ; Old Gupta Colony, Near Vijay Nagar, Delhi - 110009

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window...

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