Zara Complaints & Reviews

Hi, I have placed an order from Zara and made the payment via Paytm(UPI). My money got deducted but my order wasn't placed. I had to order then via Cash on Delivery.
Date of order placed : 11/07/2021
Order amount : 5960
UPI transaction ID :[protected]

Please look into my issue asap and provide me a refund for the same.

Hi, I have placed an order from Zara and made the payment via Paytm(UPI). My money got deducted but my order wasn't placed. I had to order then via Cash on Delivery.
Date of order placed :[11/07/2021]
Order amount : 5960
UPI transaction ID :[protected]

Please look into my issue asap and provide me a refund for the same.

Hi
I made a purchase of ₹11, 120 (Zara) on 9th July 2021 through UPI Citrus solution the amount was debited but my order was cancelled.PFA picture, I would like a refund at the earliest. Please take this matter as your utmost concern.

Hello I have ordered few clothes from Zara I did upi payment amount got deducted from account the still showing pending

I purchased a pair of shoes from Zara App on 30 june 2021
When i made a payment it got failed but amount got deducted
Then again it got debited from my account in next attempt, but order was purchased
Payment of 1490 INR got deducted twice from my bank account
Please initiate refund for an additional payment asap

I ordered on zara for Rs8970 on 30 June the payment got deducted from my UPI account but it could not reach Zara so they cancelled the order.
I request you to kindly refund my amount back.
Number used for processing [protected]
544670, 7497
Bhimupi

I have made the transaction but its showing that its not been made in the zara app

I ordered a shirt on Zara App. Paid through UPI, the purchase was successful and the money was also deducted from my account.
Now the status of my order on their app is cancelled and there has been no refund made. I have paid through Citrus app. Here are my proofs. Help me out at the earliest. This is not done.

I placed wn order on 4th July 2021 on Zara India, I paid via paytm UPI an amount of Rs. 1290/-
The amount was debited from my bank account but was not received by Zara and they cancelled the order.
Kindly check my concern and give me a refund of my money at earliest !

I paid the amount of Rs. 1780 through google pay to place an order on zara. The amount was deducted from my account but the order was not placed. Kindly look into it and refund my money.

I ordered few stuff from Zara on 30th June and paid using the UPI option, through Bhim app, the amount Rs3230 got deducted from my account but it didn’t reflect in the Zara app, the order got cancelled from the Zara side, so kindly refund the my money.

Citrus Payment Solutions — money debited from bank account but order not received by zara
Priyanka Gidh
Jun 30, 2021
I was placing an order on zara india online on 30th June 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Hi,

I made a Zara purchase and made the payment using google pay, the money was deducted from my account and UPI app shows the payment as successful; However Zara still shows status as pending payment and have mailed me saying that they have not received the payment.

Request you to please refund the deducted amount. Thanks.

I have made a purchase on zara, and the money has been deducted but the order is says payment still pending. I don't think the money has been processed. Please refund asap.

I made a payment to zara of ₹3580. They say that they haven’t received my payment but the money has been charged from my account. Kindly solve the matter asap.

I placed an order on Zara on 20th June 2021 and had opted for payment via upi.
I did the payment through phone pay for which Zara used citrus payment gateway And the amount got deducted from my account but Zara did not received my amount.
So Zara cancelled my order from their side as it showed pending
I haven’t been initiated refund
Refund of 2260

Kindly check and give me my refund of my money at earliest

Order details: zara- N°[protected]
payment completed via citrus solutions pvt ltd
UPI transaction id[protected]
on 20 june 2021 at 11:45 am.

but showing pending payment on Zara App

Hello

I had made a transaction on zara and for some reason my oder was not placed but the oder is not placed. I have tried contacting paytm but they said to contact you. Please see this problem and let me know what is the solution As soon a s possible.

I had placed an order today i.e 16th June 2021, at 3:51pm from the Zara app, india. I did my payment through UPI (googlepay) to citrus solutions pvt ltd. and the amount Rs 7380/- was debited from my account. BUT even after that, the zara app showed PENDING payment for my order.
After sometime I got another mail which said the order has been cancelled. BUT MY AMOUNT HAS ALREADY BEEN DEDUCTED.
I have no updates about my refund. Rs 7380/- is a LOT of money for a student, and I really really hope I get my full refund. This is really disappointing.

I have ordered a dress from zara on 14 th may 2021 and for which i paid through google pay and i cancelled order on 15th may and still havent received my refund

I have order from zara online app and my payment was successfully done form UPI citrus payment gateway rs 3080 but my order was cancelled by zara due to payment pending but i have UPi id and transaction id which say that oatmeal was successfully done please refund my money as iam not receing my order also my money 3080 was deducted. I have attached the screenshot of payment done confirmation.

Payment was made in Zara app through this website and ₹3070 got deducted from my bank account but the Zara app shows the payment is pending. The order got cancelled after few hours, but I didn’t receive my money back . Please refund the amount soon!

Was placing an order from Zara on 11th June 2021 and had opted for payment through via bhim upi for which zara had citrus payment as their gateway. I did the transaction and my money got debited from my account but Zara did not receive the amount.
So zara cancelled the order from their side and as it keep pending
I haven’t been initiated a refund

Kindly check my concern and give me my refund of my money at the earliest

I was placing an order on zara india online on 11th june and had opted for payment via upi.
I then did the payment through BHIM APP for which zara had used citrus payment gateway.
I did the transaction via [protected]@hdfcbank and money got debited from my account but zara did not received the amount.
Zara is still showing pending payment
I want my refund as soon as possible it's urgent.

Kindly check my concern and give me refund of my money at the earliest.

Today
I purchased a 1 jeans and tshirt amount of 3080 online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 3080 got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.

I have ordered from zara bit my payment stuck in the middle and they have not received it. I want my money back.

I was placing an order on zara india online on 6th june 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side, and now states it’s a pending order.
I understand, I haven’t been initiated a refund as it was Sunday, its been 2 days and I haven’t been responded by anyone., Kindly check my concern and give me refund of my money at the earliest.

I had purchased few items from Zara . The money got debited but the order was not placed. Kindly initiate a refund

Upi transaction is:[protected]

I recently purchased few item from Zara but the money got debited but order was not placed since the customer care told the money did not reach them .

Kindly do a refund

I was placing an order on zara india online on 6th june 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side, and now states it’s a pending order.
I understand, I haven’t been initiated a refund as its Sunday.

But, Kindly check my concern and give me refund of my money at the earliest.