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Cafe Coffee Day Complaints & Reviews

www.cafecoffeeday.com

3.7

Updated: Oct 3, 2024

Complaints 738

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538

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200

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FRAUD COMPANY, Doesn't refund my Rs 25,000 since 06/04/2022

Iced Mocha- Poor Quality

i'm not getting my pf (uan no) number.

Most useful reviews

Regarding experience certificate

Franchising of Coffee Day Xpress Stores

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Expired food item delivered

Cafe Coffee Day reviews & complaints page 32

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Address: New Delhi, Delhi

Hello, i recently visited the cafe coffee day at subhash nagar metro station, where i wanted to redeem my coupons which i got from the application named LINE. One frappe free on the one i purchase. Despite of the fact that i had downloaded the coupon at 9:35 am on the same morning on which i went to redeem my coupon they said that either the coupon was used or it had expired! On my denial of both the facts, they said that they had some problem...

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Address: Vadodara, Gujarat

I went with some friends at the Cafe Coffee Day, Manjalpur, Vadodara. We ordered an iced coffee and cheese toastiza combo, cappuccino and cheese toastiza combo and 2 gourmet hot chocolate. The AC of the restaurant was not working due to which the atmosphere inside was very hot so we took a place in the outside of the restaurant. We were given a bill of Rs. 532, a copy of the same is attached. As per the bill, we were charge VAT and "Additional...

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Address: Aurangabad, Maharashtra

i have spend one hour in ccd of aurangabad jalna road branch in that hour we have done some work their and after that by mistake we forget our external hardisk their next day when we go their and asked about the hardisk they told us we dont know about the hardisk and when we ask about the cctv footage they told they are not having any cctv camera their ...if the cctv is avilable it help us for geeting hardisk the manger number is [protected]...

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Address: Pune, Maharashtra

My Bill no is 10054, date 24/10/14. Franchise - Yummy Tummy, Magarpatta City, Pune 411028. ----- We had ordered 1 Choc Hola consisting of 2 scoops ice cream and 1 chocolate fantasy and 1 combo consisting of 1 cappuccino and 1 chocolate indulgence. The quality of the items served were worst. The chocolate sauce was smelling like some chemical, it was probably spoiled. To compensate for this spoiled chocolate sauce, we were given two...

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Address: Chennai, Tamil Nadu

Very Very poor service in Cafe coffee day, Virugambakkam branch, Chennai. We ordered 3 devils own.Mr.Arul Cafe day employee told us to pay Rs.600 in the counter. He didn't give the bill. While we are asking for the bill, Arul told that the paper roll is insufficient in the printer. Thats a silly reason for not giving the bill.We people again asked for the system generated bill. He suddenly made the bill by entering the value in the keyboard.It...

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Address: Mumbai City, Maharashtra

Hi, I am a daily visitor in CCD specially Mindspace, Airoli one because I ahve my office in teh same premise and we catch up with all our friends from different companies/buildings in CCD . Till date the service was fine. No complaints. But yesterday, I encountered a staff (named Purva) who was actually very negligible. I ordered 2 99 combo (requested her to place 1 for Chocodunt+ cappuccino and 1 for chilli cheese toast + cappuccino)....

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Address: Mumbai City, Maharashtra

I had ordered for a Devil's Own and Cafe Frappe for which I had told specifically NEITHER TO PUT VANILLA ICE CREAM NOR WHIPPED CREAM in any of those two drinks. Still, I was billed for "Double Vanilla Scoop" and the waiter went on arguing with me that they had put the vanilla ice cream when in reality there was no trace of it in any of them.I had ordered for sizzling brownie as well and again they billed for a vanilla double scoop for no...

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Address: New Delhi, Delhi

Among other food items, we purchased 2 Tandoori Chicken Sandwich for Rs 232 at your Cafe Coffee Day outlet in Meher Chand market in Lodhi Colony New Delhi and was given Bill no 2847 on 03/10/14 at 940 pm and my order number was 7. We ate all the food we ordered but asked the Cafe to pack one unit of the said Tandoori Chicken Sandwich for our young son. We reached home at 1015pm. My son ate one morsel in hurry but he found the sandwich completely...

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Address: Mumbai City, Maharashtra

Discount offered on using Amex cards doesn't work in outlets in mumbai. Have tried using the card on 3 different occasions at 3 different outlets where each cashier gives some weird reason, for not giving discount, like: system not working, this offer is valid at lounge outlets only, offer valid only if you buy worth 500/- (whereas it on more than 300/-) etc. Yesterday the reason was that 'since its a chip based card my system doesn't recognise...

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I had purchased a cake from Cafe Coffee Day urban estate phase 2 Patiala. This choco indulgence cake was priced at Rs 449 but I was charged Rs.535 which included vat and service tax. Bill no. is 5115 dt.26.9.2014. I objected to the tax charges as there is no tax on take away bakery items. The person at the store feigned ignorance and shook away my complaint. You are requested to take appropriate action on the store and refund the amount charged....

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Address: Jodhpur, Rajasthan

I bought a cadbury dairy milk silk and got two coffee vouchers free with it. I went to the cafe coffee day outlet at Ratanada, Jodhpur. The guy at the counter refused to scan the code and moreover replied by saying that the modem was not working. I again went to the outlet after few days to ask whether the modem was working. So in the evening i went there to drink coffee but they again refused to scan the code and i found the same reply....

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Address: Mumbai City, Maharashtra

I got an one plus one offer After downloading line and i reached the ccd outlet at mahim shivaji park and i stood and order for one plus one frappy at 11.55 the sales executive named shravan thakur refuced the offer saying the offer is valid till 12 only..u can also check the cctv footage at what time I was standing in the line...this is the worst ever experince of my live and i will never visit the shivaji park ccd again.i would like u to...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Today i visited the cafe located at great india place mall(noida) and i ordered for a (TANDOORI CHICKEN SANDWICH) and then i started eating as usual. But after having 2-3 bites i found the bitter taste, after that i checked inside the sandwich and ii was shocked to see a lot of fungus inside it, this is very poor food quality, CCD being such a big brand and serving with the food with which has affected by fungus is not at all acceptable and...

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Address: Chandigarh, Chandigarh

Bad experience to work in Cafe coffee day..i have worked in 5star hotel in chandigarh and after that i decide to join ccd so i was hired for GRE..i completed my training very well and after first day of joining ccd lounge i was working on coffee section at 12.30 pm manager said me to go and open the doors for customers i was on hosting but 3 candidates of my batch are haierd for hosting ..whole day i was hosting the customers and on next...

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Address: Khordha, Odisha

I had a horrible experience at CCD Xavier Square, Bhubaneswar today. Today i went to CCD, the nearest one to my college XIMB, with my friends to have cold coffee. We ordered Devil's Own, Crunchy frappe & cafe frappe. The whipped cream they served was stale.. it tasted horrible. We complained to the cashier, but he was not ready to accept! He brought us a bowl of fresh whipped cream from inside and said that was the same whipped cream. But...

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Address: Kolkata, West Bengal

Today at around 1.30pm I went to the CCD Sodepur to order some sandwich . I waited at the desk for around 10mins to just tell what I needed, though there was no queue at all. The women at the desk was busy with her own stuffs and didn't care about taking my order. Then she finally said what I want, and so I placed my order and showed her a DISCOUNT COUPON of 15% which I had with myself to redeem. As soon as I showed her the coupon the expression...

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Get your act together, CCD! Maybe you guys should spend more of your resources on training employees. Your competitors will overtake CCD, plainly by providing an excellent customer service.With CCD leading the market, don't be surprised when another more established competitor (read Starbucks) takes the crown. I am trying to draw a rosy picture for CCD in my research, but it seems like you are barely taking any important steps to ensure...

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Address: Kolkata, West Bengal

I along with my friends from office had gone to Cafe Coffee Day (Theatre Road Branch-Newly opened) during our lunch hours. We had availed of a Groupon Coupon -Buy One Get One Free on all beverages. When we reached the outlet, the store manager (Arshad) was unaware of this offer and was extremely hesitant to even cater to it. After making us wait for a good 15 minutes, he told us that the offer is not valid. After asking him to check again...

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Address: Chennai, Tamil Nadu

I went to CCD chennai, Mogappair west outlet. I had one of the worsts cappuccino. and the outlet was full of mosquitoes. the guy got my coffee after half n hour. and as usual he didnt have the change so i had to wait for another 20 mins for the guy to provide me with that. the mosquitoes added to the misery. Kindly follow up....

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Address: New Delhi, Delhi

This morning I went to CCD under ramakrishna metro station New Delhi, I normally go in evening as Their staff knows me very well, but today someone came in morning to meet, well I have decided to sit at CCD and have chat there I seat in CCD for 10 min and asked to my friend to drink something but he refuse because he had tea already, we were leaving without buying anything because we both had tea before and told to the guy ( staff of CCD...

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