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Cafe Coffee Day Complaints & Reviews

www.cafecoffeeday.com

3.7

Updated: Oct 3, 2024

Complaints 738

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538

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200

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FRAUD COMPANY, Doesn't refund my Rs 25,000 since 06/04/2022

Iced Mocha- Poor Quality

i'm not getting my pf (uan no) number.

Most useful reviews

Regarding experience certificate

Franchising of Coffee Day Xpress Stores

Featured stories

Expired food item delivered

Cafe Coffee Day reviews & complaints page 31

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Address: Lucknow, Uttar Pradesh

bill no 22936 date 8.3.15 ... i purshaced a chicken tikka sandwich from fun republic outlet at lucknow sadly when i opened the sandwich there was no chicken inside... i have a photo of the same as proof... I have been cheated .please deliver what you promise.. gautam puri [protected]...

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Address: New Delhi, Delhi

The complaint is for East Patel Nagar, New Delhi Cafe Coffee Day, where I happened to visit today i.e. on 7th March. Total charged of Rs 450 were taken, and a bill was not provided. On regular asking for the same, they said that the Bill has been DISCARDED, and therefore we'll have to take a Manual Bill. Secondly, we ordered for a Choco Frappe with Ice Cream, where Ice Cream was not even added. On complaining, they added a scoop of normal...

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Address: Kolkata, West Bengal

It's not the first time, I'm visiting Cafe Coffee Day(CCD), but today's experience was exceptional. I visited CCD-South City Mall, Kolkata around 5:15pm and tried to order two combo meals and another extra cup of cappuccino, all for my family. While ordering, the person taking the order (Mr. Avishek) replied that they don't have one of the combo meals in stock. So he suggested me with alternatives. I relied on him. Total bill was supposed...

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Address: Bangalore, Karnataka

Hi, This is to bring into your notice the highly inappropriate and non-cooperative behavior of CCD staff at CCD Lounge, JP Nagar 5th phase, Bangalore. I and my friend checked into the lounge at around 11:30 pm, took our orders and went out while bike's helmet was left inside. We realised and rushed back only to find the glass-door locked from inside. It was around 11:45 pm. We repeatedly shouted from outside, and saw two people inside,...

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Address: Bangalore, Karnataka

I have been a regular customer at Jeevan Beema Nagar CCD for last 1 year ( Every Day 18.30 till 19.30 Aprox.) Stinking smell at the sit out at CCD Jeevan Beema Nagar, No: 39 Ground Floor, Kodihalli, Bangalore 560038 . This problem is there on and off. yesterday also it was there. Rest room not functional for more than 2-3 months . Rest room is in a shabby Condition no water no cleaning ... What is service tax for? Ref Bill no 11273 date...

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Address: Mumbai City, Maharashtra

I'm Simran Kaur, regular customer of cafe coffee day which exist in Belapur Sector 11. I went inside and ordered for a cappiccinno and I asked for the bill. The cashier Mr.Rohan was on the phone I paid and asked him to give me the bill when he will issue the order. I got my order but not the bill. I ordered at 5.45pm. I asked the staff member to issue the bill. He went inside and did not get the bill. I asked for around 5times still...

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Address: New Delhi, Delhi

I happen to visit a newly opened outlet of Cafe Coffee Day(opp Qutab Minar, New Delhi) on 26th Jan.2015.I placed an order over the cash counter for 1no Devils Own Cold Coffee- Rs146, 2Nos.Cappuccino coffee's (Regular)- Rs 79/- each & 1No.Hazel nut Pastry- Rs116/-. The total amounts to Rs 420+ local taxes.I was conveyed by the server- Mr Rajesh that 17.5% were the local taxes, applicable which amount to Rs73.50. Hence, the Grand total...

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Address: Mumbai City, Maharashtra

Hi, I am a regular goer at CCD and love Devil's Own, but am highly disappointed with the inconsistency in quality of coffee they serve across the outlets. I visited the one at Saki Naka, Andheri East, Mumbai CCD and ordered Devil's Own. First of all, the operators do not know how to prepare coffee. Secondly, instead whipped cream he added extra chocolate sauce without conset which made the coffee tasted bad. I have now stopped going to...

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Address: Bangalore, Karnataka

14thJan15 18.[protected]@CCD Phoenix Mall Bangalore(Lower Ground Floor) 1) I ordered for 1Cafe Frappe, 1Chocolate fantasy, 2Banana Bites and paid by cash. 2)Instead of Chocolate Fantasy(89INR) i was billed and served for Choco Frappe(142INR). 3)I have politely informed Mr.BALA who took care of my bill @billing counter 4)He said i must have given him wrong order & also i have been served what i have ordered. 5) So i told him...

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Address: Bangalore, Karnataka

My wife had ordered for a cafe frappe and she was charged for Choco frappe when enquired the cashier told her this is the charge for cafe frappe, later I rang up to the store and enquired they said it was a mistake and the cash would be refunded and they made drive back to ccd again and when I went there this is what the cashier told me "sir, we had charged for Choco frappe because she had asked for Choco frappe, thank you and good night...

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Address: Bangalore, Karnataka

Hi, I happened to visit your store at Bengaluru Airport (Kempegowda International Airport) located near the taxi drop off point on 10-Jan-15. I purchased a Mocha and a Honey Oatmeal cookies box (for which the storekeeper offered one more box at 50% discount, however I did not go for it). Strangely though they did not give me the Bill and when I insisted, they gave me the Bill only for Mocha and stated that they were unable to punch a...

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Address: New Delhi, Delhi

I regret to say that i had one of the worst experience with cafe coffee day outdoor catering at a prayer meeting we had hosted in delhi at shri sathya sai centre lodhi road. Mr anand in particular of the team incharge of the setup was so unprofessional in his approach.firstly the machine could not be set up till 6 pm whereas the coffee start time was 5.30. So nearly 30%of the guest had left. Then secondaly there was no proper count of how...

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Address: Mumbai City, Maharashtra

Hello Sir/ mam I had ordered a coffee pack online (Mysore pack Royal) from Cafe Coffee day's online shopping portal on 12/12/2014 and I have paid them using my debit card, the item has not been delivered to my address and the order status is showing as "completed". I tried calling the head office at Bangalore to follow up on this but I did not get any update on this, my calls are either getting transfered from one extension to another...

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Address: Kanpur, Uttar Pradesh

reloaded the cafe moment card via online transaction 3days back and yet not my account has been updated, how many days are you guys going to take before updating the updating my account, I urgently need my account to b updated as soon as possible...

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Address: Chennai, Tamil Nadu

hello sir/madam, I am from chennai and i am a regular customer to CCD . Me and my friends spends every weekend at CCD . This week v decided to go a newly launched CCD in ANNA NAGAR ( opposite to jack and jill fast food) . I really feel sad for visiting the branch. I never ever have seen such a rude behaviour from all over chennai many branches expect this one. Me and my friends placed a order jus 3 items at first and thought of ordering...

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Address: Hyderabad, Andhra Pradesh

6 months I back I went to coffee day in hyper city mall hyderabad. My youger brother ordered for coffee but he did not get any bill for that. This is not the first time I had seen this happening. They are giving bills only to adults but when kids are not ordering they are not providing any bills. It happened even in eat street hyderabad. So it would be great if you could take an action on this....

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Address: Kapurthala, Punjab

kindly find the attached bill in and display in your store. when i asked the explanation the response was very worst and no proper explanation to sort out the problem. I tried calling your customer care and then only i came to know the whole CCD customer service is like this only....

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Address: Bangalore, Karnataka

I am regular Customer for CCD past four years in Ramamurthty Nagar Cafe .my favourite drink is frappey, i like that customer service was excellent, the team member called maria she will interact with the customers in a good manner, i love CCD verymuch, i visit the cafe twice a day along with my family.The team member balu is also giving good customer service....

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Address: New Delhi, Delhi

i can buy Cafe Mocha -1, Cafe Frappe -2, form Saket cafe, Delhi at 2.15 pm on 04/11/2014 and he will charge 470 Rs. But according to menu bill approx 370. may he will forget the give change. he will return 30 Rs only.. i will try store no _ [protected],...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Team CCD, We are dainik bhaskar, e-23, sector 63 noida, up., i would like to bring to your attention that currently we are using 2 CCD vending machine in our office, but from last 5 days one of our vending machine in breakdown and despite of many followups we are still waiting to get response from your side. we have called area manager and area eng. multiple times but didnt get any positive response. Please look into this matter...

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