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Clay Telecom Complaints & Reviews

www.clay.co.in

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Last updated Mar 6, 2022

Complaints 367

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worst network in australia

never go for a clay international sim card

good telecom services by clay telecom

over billing issue

clay telecom good plans and service

Most useful Clay Telecom reviews

Very poor international sim

Nikhil Yadav289

Best way to get robbed of your money under student plans

Below average services

Terrible Service

Suneet_Bhardawaj

Refund Not processed & Sales made on Misleading Information

Really bad experience

Clay Telecom reviews & complaints page 10

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Address: New Delhi, Delhi

The most useless sim card --- I got a Clay international sim card for Israel and the biggest mistake seriously. With no signals most of the times, it became a nightmare to connect back with my family. The only timethat i could get signals, i landed up calling their customer desk asking thm to resolve this issue of poor network to which they said that this is what it is sometimes it happens and its out of their hands. Why is it that all such...

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Address: New Delhi, Delhi

Very bad experience with Clay’s sales staff ---- I had requested for 2 clay sim cards for UK and made the requirement very clear to the person (Ankit) dealing with the case. While he got me the sim cards, he had mixed both the sims up and hence the numbers interchanged. While one was for my boss and one for his colleague and this stupidity nearly costed me my job. Thanks to your careless team members who seem to be so stoned and lost...

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Address: New Delhi, Delhi

What a terrible way to deal with customer queries --- Firstly Clay Sim Cards have terrible services in Indonesia and then the way they dealt with my case was not even professional. They had charged my card twice for 2 different amounts and when i asked them for a logical explanation, they said it was a mistake and now they have refunded the money. While i didnt ask for any refunds, i still didnt get a logical response for their action. And...

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Address: New Delhi, Delhi

I got myself a Clay Sim Card for Malaysia after reading a lot about their effortless connectivity and affordability. I was really hoping to get the same experience but it was quite the opposite. The sim card that i was carrying, first wasnt adjusting to my iphone. It wasnt cut properly. Somehow i managed to fit it in the slot and then there were issues with its signals. Everytime i would make a call, it would drop mid way and then take forever...

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Address: New Delhi, Delhi

Clay Sim Cards – Best way to get robbed of your money under student plans --- Please check 10 times before you decide to go ahead with Clay’s student plans. My dad wanted me to be connected the moment i landed in UK and for that he got me a clay sim card especially designed with a student plan. It was all good initially everything was wrking fine and then just before we got our first bill, these ppl would call me at odd hours in...

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Address: Mumbai City, Maharashtra

We had taken the prepaid plan from Clay Telecom in India on 9th June 2015.

We were told that for any problem they would help us.

Once we reached the US the SIM card just wouldn't work. After many efforts the SIM started showing network signals. But it never allowed us to make calls.

We tried to reach out to the sales team as well as the helpline. The helpline put us on endless wait and the...

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Address: New Delhi, Delhi

The most over rated international SIM card service. I used a clay sim for Thailand after hearing so much about their service from my colleagues. But With my experience they are the most over rated and expensive service. Poor network and for local calls it's really expensive as well. Bad experience...

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Address: New Delhi, Delhi

Clay SIM cards worst possible--- I have had the most sick experience of my travels using a clay international sim.. Everything was hunky dorey when they came to sell the SIM card. I bought a SIM card for Australia. I was told that the network is excellent and there won't be any issue with the sim. Everything was a sales pitch. When I inserted the sim to make my first call, it said I need to clear my previous dues to continue services! It...

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Address: New Delhi, Delhi

Clay has really poor reception--- I was traveling to Malaysia and to stay connected I bought a clay SIM card for about 5 days. I have to say I haven't used such bad cellular services in my life. There was practically no reception at any given time. Connecting a call was a task. Very bad experience with clay sims....

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Address: New Delhi, Delhi

I am happy to share my super bad experience with clay sim cards. The signals were really pathetic, and to call their customer care was a big deal, as they don’t believe in picking up distress calls and they say they are there for us to help us with issues. Well this is not it, after 15 mins of trying to get through the customer care number, when i finally did speak to the employee, he said its network issue and he cant do anything. So when...

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Address: New Delhi, Delhi

Clay Sims have a really screwed up billing process --- Hi, I happened to use and return a clay sim card for UK and also happened to pay the edited bill worth 5000 rs which was initially charged to my credit card as 25000rs. Please help me understand, how come I am getting another bill worth 4600rs after a month for the UK number for which I have already cleared the bills. Also, it was surprising that my travel cycle fitted the billing cycle...

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Address: New Delhi, Delhi

Worst sim card that i have ever used --- I had requested for a clay sim card for Turkey, while i was completely aware of the fact that clay has a global sim car for turkey, i wasnt really aware of the fact that how poor its services will be there. Firstly i thought that the sales guy would register my documents since i gave all to him via an email. Well that didnt happen and i had to register myself once i landed there, information shared...

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Address: New Delhi, Delhi

Paid extra also for data but nothing worked--- Really poor experience with Clay Sim Cards. I had paid an extra 1400 rs for data services to be activated on the number i purchased from them, but even after that nothing worked. Even after paying so much for data services, it was really frustrating to call their customer centre over and over again to understand the status of the issue. While they did nothing to do anything about it, but only...

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Address: Bangalore, Karnataka

I took a SIM card from clay on 10 April 2015 for 15 days while on a trip to Europe. It was delivered to me promptly and they took the credit card details (except cvv number). The accompanying brochure said that i have to write to "[protected]@clay.co.in" as soon as iam back so that it will be picked up. I wrote a mail to this email id on 23 April and called their customer care support on 24 April 2015. But they picked it up only on 30 April 2015....

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Address: Gurgaon, Haryana

Pl. find below my complaint 1. Plan which was offered to me from clay had following: a. Rental – INR 500 b. Free Talktime – INR 500 c. Incoming calls while in Moscow – FREE unlimited d. OG calls to India – USD 1.99 per minute 2. Since I had free Talktime worth INR 500, I had call back to India for 3 mins 3. I didn’t make any other outgoing call other than the one mentioned above be it local/national or international 4....

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Address: New Delhi, Delhi

Very bad experience with Clay Sim Cards --- Hi, I had heard a lot about clay international sim cards and thought I should use it for my next trip to London. So I placed an online inquiry for someone to call me and explain the entire process of obtaining the sim card and the documents they would require. I have to say, the first call that I got was after 2 days of putting that request where the sales person (I don’t remember his name) was...

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Address: New Delhi, Delhi

Please check your overall bill once carefully before paying for it --- I have had a very bad experience using Clay sims for Canada. While I was there for 30 days, I had regular issues with connecting the phone and the calls would just drop mid way. This can still be overlooked, but when I got my final outstanding bill worth 30K I was really shocked. While they had mentioned charging 30 cents for all the incoming calls, when I checked my bill...

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Address: New Delhi, Delhi

Very rude customer services staff --- I was using Clay Global Email service for US and was facing issues with accessing my emails all the time. There was a significant lag in receiving them and sending them out. Also, I wasn’t able to use my blackeberry services at any given time of the day. So when I called their customer services @[protected], first they were rude in attending the call, almost kept me on hold for good 10 minutes and...

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Address: Gautam Buddh Nagar, Uttar Pradesh

I was using Clay Global Email service for US and was facing issues with accessing my emails all the time. There was a significant lag in receiving them and sending them out. Also, I wasn’t able to use my blackeberry services at any given time of the day. So when I called their customer services @ 11- 66470000, first they were rude in attending the call, almost kept me on hold for good 10 minutes and then when someone came on...

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Address: Gurgaon, Haryana

The merchant has charged me rent for 2 weeks even though the travel dates provided by me were of 1 week. I have emails that were sent to them that the travel was for 1 week. When spoke to the merchant, they informed that since the SIM was not picked on time, they charged me for 2 weeks. After returning, I had continuously been following with them for the SIM pick-up and it was delayed from their end. Even after informing the issue to them...

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