[Resolved] ACT Fibernet — very very bad service and worst customer service

rockyseenu

from Bengaluru, Karnataka

Oct 19, 2010

Address: Bangalore, Karnataka

Dear All,

This is to let everyone know about a very bad experience to me from ACT TV, Bangalore.

I installed their IPTV + Broadband in July 2010 and even from the start the service was very worse and there was frequent outage to both TV and Broadband service. Whenever i called their customer support to fix the issue they took almost 3 days to fix the issue - it means more days without any service @home. Finally i decided to cancel the service and filed a request to cease the service on August 1st week which was never happened even after numerous calls to the customer support till August 25.

Since then i am trying to get the invoice for the usage period (Complaint No.19690) and refund of my deposit till date and didnt got any response from them. This is the very worst customer service i have ever experienced.

PLEASE DONT GO FOR ANY OF THEIR SERVICE - IT'S COMPLETE WASTE OF MONEY!!

Thanks,
Srinivasan S. (srinivasans.[protected]@gmail.com)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

prakashblr

from Bengaluru, Karnataka

Apr 21, 2011

Completely agree!!

javed65

from Bengaluru, Karnataka

Jul 1, 2011

Yes Sir,
I Agree with u. because 7 days i am continous calling for subscription but nobody is giving response,
only act tv sending the message and complaint no. but nobody will give call back.
Its worthless service and today 1.7.11. nobody pick the call.

Anandmks

from Bengaluru, Karnataka

May 22, 2012

ACT - TV Broadband — Worst Service

Act Broadband is the worst service they provide and no one picks the call it get connected to voice mail and response to voice mail that we live. I have paid money for the router and its been more then 3 weeks no one is come and installed.

saradasahoo

from Gurgaon, Haryana

May 29, 2013

Yes I Agree with you and i am also one of the customer facing the same issue. My broadband service is not working from last 3 days and given the complain having complain number [protected]. Now i have decided finally to stop their service, Its worst i have ever faced and also they have worst customer support team.