[Resolved]  ICICI Bank Credit Card — Fraud by ICICI bank

I would like to bring to your attention following facts about the unethical and illegal practice of ICICI Credit card division and bank and cheating being done.

A Credit card No - was issued to me on November 2002 which got expired on November 2004 . First The bank charged [debited ] annual fees from my savings bank account towards the annual charges while It was issued a life time free of cost basis and Later this was amount credited to my card account which is still unused and unnecessarily blocked for no fault of mine.

On August 2007 I was shocked to receive a SMS alert informing that Some transaction has been conducted through the card issued to me .Since I had not used this card at all therefore I immediately informed the customer care to block the card and transactions through this card.

I was assured through a telephone call from your customer care division that needful will be done and card has been blocked.

After that my credit card statement issued to me for the period August- September 07 reflected an amount of Rs.17958/ only to be paid to the bank for the transactions supposedly conducted by me . I informed the customer care that these transactions have not been done by me at all and I had already informed customer care about it.

Subsequently a fresh statement reversing the amount of Rs. 17958/ was issued pending enquiry into the matter.

After some time bank issued statement reflecting the amount again which I had not spent through my card.

I had sent many letters and emails to charge back department [ as advised by customer care ]to explain how transactions have been conducted and authorised by the credit card division but no reply on the matter has been sent to me till date about it.

Subsequently I met one of your employee from credit card collection Mr Ankit Goel ( Rohini Delhi Branch )to resolve the issue but he neither resolved nor revert on the case despite of my rigorous follow-up.

Now from January 2008 onward Your recovery agent start to calling me and abusing me for delay payments and on 1 st March 2008 I received an SMS that ICICI bank has transfered an amount of Rs. 20,760.00 from my Saving Bank accountno .This has been done without any information, discussion or knowledge .
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Aug 13, 2020
Complaint marked as Resolved 
 
319 Comments

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I think you have all my contact details into you database. I don't like your comment here. If some one who have not paid your billed amount, you can very much find his address as well as contact number without having any trouble. I hope you should get that one soon and come back to me ASAP. For your kind information, this card is corporate card, so the harm i will do to ICICI, you never thought of. This proof, i will share with my organization and i will see that you should wiped out from my organization very soon from all kind of business you are doing presently.
Dear Mr. Dutta,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Credit Card — credit card account not closed after taking huge amount

Dear Team

I need to have this matter closed ASAP, I do not like to see such mail hitting my inbox.

Please listen to my issue carefully. I had once your Credit Card where my credit limit was just 24K. It was told some sort of EMI card and it was told to me that no matter even if I use 24K all I need to pay is one thousand each month which was not true and I came to know about this very late till that time the damage was already done due to incorrect information from you guys. Anyways, I had this card in active condition for around 2 to 3 years and used the card and made the payment as well. Due to some issue I could not make the payment for two months and since that card was linked to my ICIC Bank Account my entire salary was taken from my account. Lean was put on my account by you guys. I had around 33K as salary in my account. I visited your branch in Andheri (E) JP Nagar and tried to get my salary but they told me it is not possible. They offered me to close the credit card with the money which was removed from my account. Initially I did not agree as I wanted some part of my salary back.. I went to your branch continuously 3 to 4 days tried to fix some sort of EMI and get my salary. That was really extremely bad experience as I had no money my entire salary was removed by you guys and I was all empty hand for the entire month. However, after I failed to convince the recovery agent to get some money from my salary back in my account, I signed the paper to have the credit card closed. Just imagine, I used your card for only 24K and then I paid around 15K before you guys removed 33K which was my salary. I still agreed to close the card where I know that there are people who use credit card for one lac also and close it by giving just 10 or 15K. Anyways, I signed the paper, and I was told that I will receive the paper regarding the same at my doorstep which never came. All I got is the next credit card and it kept on coming. I called your customer care number multiple times explaining the whole scenario that my credit card account should have been closed and I was supposed to receive the letter form you guys about the same. Nobody listened to me.

Till today I am getting e-statement and funny story it again says that I owe around 50K to you guys. Can you believe this?
I would request someone to please look into this matter. I am not sure if someone is actually looking into this I will just wait and see.

Below is the detail of my bank account, you can see the money was removed from my account for the credit card I had.
ICICI bank Ac No:[protected]I had the credit card link to this account where Lean was put and my salary was removed for the credit card)
Debit Card No.: [protected]

I would still like to use the bank account if it is released from the lean, I really like the ICICI bank but just because someone did not do his work to close my account and release my Bank Account, I am still suffering. Please team see if you close this ASAP.

I have written an e-mail to [protected]@icicbank.com as well. my email address is [protected]@gmail.com
Hi,

We are sorry for the inconvenience caused to you. We have received your e-mail. Our official will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Credit Card — CHEATED IN LOAN AMOUNT

I HAVE TAKEN LOAN AGAINST CREDIT CARD ON 9TH AUG 2008 . AMOUNT RUPEES.98000/. AFTER THAT WE GOT THE EMI SCHEDULE FOR

Rs.3088 . EMI PAYMENT START ON 7TH SEPT 2008 . WE DEPOSIT MONTHLY EMI AMOUNT BEFORE THE DUE DATE . LAST EMI DATE ON

7/8/2012 CURRENT YEAR BUT BECAUSE OF THEIR MISTAKE THE SAME EXTAND TO MORE EMI'S NOW .

THE CUSTOMER EXECUTIVE FROM ICICI BANK CREDIT CARD DIVISION CHANGE EMI DATES FIRST IT WAS 7TH OFF EVERY MONTH 2ND TIME THEY

HAVE CHANGE TO 25TH OFF EVERY MONTH 3RD THEY HAVE GIVEN THE NEW DATE 4TH 29TH OFF EVERY MONTH , BECAUSE OF THIS EVERY

TIME THEY HAVE CHARGE US LATE PAYMENT FEES PLUS INTEREST . MISTAKE DONE BY ICICI BANK CREDIT CARD DEPARTMENT , AS A

CUSTOMER WE SUFFER .

WE HAVE OTHER 2 TO 3 LOAN PAYMENT OFF SAME BANK BUT THOSE ARE CLEAR AND CLOSED SUCCESSFULLY Rs.9650/. + / Rs.2250, /

Rs.3327/. BUT IN THIS CREDIT CARD LOAN PAYMENT THEY HAVE CHEATED US A LOT .

VERY POOR CUSTOMER SUPPORT BY ICICI BANK CREDIT CARD DEPARTMENT . NOW THEY ARE SAYING YOUR OUTSTANDING AMOUNT DUE Rs.

42262.54 . THE REAL AMOUNT SHOULD BE Rs.22783/. NOW THEY HAVE GIVEN US NEW DATE 2ND OFF EVERY MONTH AND THE AMOUNT

CHANGE EMI Rs. 4250/. THE SAME AMOUNT STARTED FROM NOV 2011 AGAIN THEY HAVE GIVING LATE PAYMENT CHARGE ON OUR CREDIT

STATEMENT , EVERY MONTH BEFORE DUE DATE WHICH WAS 2ND OFF EVERY MONTH TAKEN BY HAND DELIVERY PAYMENT COLLECTION GUY .

NOW ALLSO THEY CHARGE LATE PAYMENT FEES .

THE SAME FORWARDED TO ALL CONSUMER FORM TO RBI ICICI BANK HEAD OFFICE .

BECAUSE OF THIS PROBLEM I HAVE CLOSED DOWN MY ICICI BANK ACCOUNT ( BORIVALI BRANCH ) AND 2 OTHER ICICI BANK CREDIT CARD

STAND ALONE & ADDON CARD WITH CLEARD PAYMENT .

I AM A REGULAR EMI PAYING CUSTOMER SUFFER - VERY POOR SERVICE BY ICICI BANK CREDIT CARD DEPT , THEY CAN CHECK THEIR OWN

RECORD FROM 2001 MY ICICI ACCOUNT STAND WITHOUT ANY ISSUE .

STRONGLY RECOMMEND DONT GO FOR ICICI BANK CREDIT CARD ...

BINDU GOGRI
CARD NO.[protected]
LOAN A/C NO.4634359

Credit Card — unavailable statement

Hi ,
I am a credit card Holder of kotak mahindra, I had stared using card since last two months ,till date i haven't received any a/c statement from bank without statement i am unable to make my dues payment ,
i wont be liable to pay any interest or late fees charges for the same,
Kindly send me an a/c statement ASAP to enable to make my dues at the earliest.
br
Satnam Singh
card no [protected]

Banks and credit bureau — No credit card issued for me

Dear Dept,

i been always have problem getting a loan for credit card no bank gives a loan and no bank gives a credit card i just want to know am i blacklisted in the credit bureau if yes than that really very bad i have been make the payment with my old credit card and i did the settlement and close the credit card but i want one no banks are ready to provide it please help me with the black list status if i am part of it

thanks

Shoaib ahmed

ICICI Bank Credit Card — late fee reversal

hi

this is in regard to the reversal of late fee on my credit card number [protected] for the month of january. The reason for me not paying the fee was the statment was not dispatched on time by the courier boy due to which i was not aware of the payment due date. i request u to kindly . revrese the late fee that was leved on my credit card as i am a regular payment customer of all my credit bills on time. kindly reverse my late fee . i would really be thankful to u.
I am not getting my rewards points as per usage of my credit card & it shows redeemed actomatically without my consent..as such i am using ICICI debit & credit card from last 10 yrs approx..and regular payee of all dues & bills, but now i am very dissatisfied by customer service of icici..

my contact [protected] - Bhupesh Malhotra

icibank — estament of credit card is failing to open

every time I try to open e statement I get a message it has expired.Please see that ths software problem is set right.
SIR, i have applied for the credit card from icici bank. till date itz not delivered.
my name is VSNRA VIJAYA KUMAR
CONTACT NUMBER [protected]
Dated: 22.11.2012.

Dear Sir,

Sub: Received Threatening Call from Recovery Agent of ICICI Bank and Kidnaping threatning of my daughter from Recovery Goonda of ICICI Bank.


Ref: ICICI Bank Credit Card no: I have cancelled my card after making the full payment. At present I don’t remember the Card number, I called the Bank, but they have not traced out my card number because it was cancelled last year.

Dear Sir,

This is to inform you that I was the Credit Card Holder of ICICI Bank. They never sent any statement till now. Suddenly one recovery agent Ms. Ruchi somebody asking for payment 40, 000/-. Continuously she was threatening and torturing me and my wife daughter over mobile and office landline also. She is also using tremendous abusive and slang language. I have no dues above this card. In spite of several request, she is denying to provide the statement through mail. I doubt that they must have inflated due amount by levying unduly high interest, late fees, unnecessary service charges etc. Not only that she has threatened me and my office Boss also. She is doing tremendous misbehaving with my office Boss and Administrative manager.What is this???. Bank cannot do legally this type of mental harassment. She is disturbing my Employer also, which is affecting my mental peace. As a middle class family, at present my job is effecting due to their using the abusive language with my boss also. As per the Credit card rules of the Bank, I am asking for statement. But she is denying giving me the statement. Continuously she is telling me to make the payment at a time; otherwise they will attack me and my family with their team.
Not only that, she has also threaten me, if I don’t make the payment immediately, then they/ICICI Bank/ will kidnap my daughter. Please help me and my family from Goonda of ICICI bank. I think only because of raising late payment fees and service charges and to raise the higher bill, they have made this type of incident. For your information, I have been receiving these threatening calls coming from[protected],[protected],[protected]. These threatening calls comming in my Wife's number 90 times, in my number's 100 times and in my office Boss's number 50 times in 01 (one) day.Please relie[censored]s from the torturing from ICICI. Please stop this call from this number otherwise I will take legal action for human rights against the mental torture with my daughter and wife also.

Due to this Ruthless incident Now I am in big trouble for my job and my family security also.


Please co-operate at your end.


Thanks with Regards

Manas Ray Chaudhury
Dear sir,

I am using ICICI bank credit card No-[protected]. Last month my bill came around 32597.89. I paid 32000. For pending amount of 597.89 this month they have charged 682.72+84.38(Interest Charge+service tax)=767.10. More than double. I called customer care Madam shalini replied me that you have to pay. I also went to icici bank branch whtefield bangalore but they told me to go to head office. I want some action regarding this, because this time it was small amount but in future for larger amount I will may fall in trouble and this could also harm my credit reputation.

Thank & Regards
Neeraj Kumar
PH-[protected]

ICICI Bank Credit Card — unsafe

Sir,
In CIBIL report shows overdue in icici credit card on the date of disturbed 31/08/2006.
At the date im not apllied and also not recieved. how is shows over due.

ICICI Bank — Torn notes from ATM

Got torn Rs. 500 notes from ATM at Mundhwa, Pune branch. Right next to this ATM is an HDFC bank, where we got crisp notes. Compare the new, crisp notes from HDFC vs torn notes from ICICI

POSDEC charge

some Amount has beendeducted from my ICICI Bank account stating POSDEC CHG. what's that and i need explanation for this and my money back

DP CHG deduction

hi i am Arif Khan my account num is[protected], on[protected] Rs. 674 deducted from my account . i m not at all using and activate Demat services. kindly credit my amount asap.
Availed 165000 loan in 2014 by the pressure of Icici by form of offer msgs, I regularly remitted EMI. All our staffs warned not to use Icici because of their fraudsters, scam.So decided to terminate, called for clearance of loan to the customers brokers.He tried all policies me to avoid and to continue with emi, I resisted he levied all nonsense charges and finally told the closure amount of 122000 .Clearly I told him this will be final call because ICICI customer call is horrible to catch up and to send the closure statement to my residence, while negotiation he purposely disconnected the call. Like scumbags, they changed customer care numbers. All these years the period when I closed what ICICI people are stating that it was in preserved in my account and after I remitted total loan amount of the said amount, now the bank is stating all these years it was preserved in credit card and the total closure sum was adjusted to EMI now once again to pay 20000. Credit card thugs cheated loan department. No action taken against credit card cheaters. Burden is on customer now. Due to the dereliction of duty, inefficiency of the staffs I am being made as a scaped goat.
ICICI bank is the most fraudulent I have ever seen. They sell the credit cards by telling hundreds of lies, by giving fake & fraud offers. Customer care is worse. NEVER BELIEVE ON ANY ICICI BANK CREDIT CARD OFFERS. EVERYTHING IS FRAUD. YOU'LL BE CHEATED FOR SURE.

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