[Resolved]  Shopper Stop — Online purchase not delivered

Address: Bangalore, Karnataka

Hi,

I ordered for a gift through shopper stop online shopping (Order Number 2768937, dated 9th Feb 2011). It was not delivered. When I checked with them, they are now saying that the stuff I ordered is not available with them. They didn't even bothered to inform me that they cannot find what I ordered. If it was in their online catalogue, why was it not delivered. They have already deducted the amount from my credit card.

This is serious breach of trust. As it was a gift for special occassion and date. I informed the recepient that they will be receiving a surprise gift from me, and this is the suprise I got from shoppers stop.

What can I do further so that shopper stop should behave more maturely in future.