[Resolved]  Shoppers Stop — irresponsible staff/unaware of their own rules

I would like to bring to your notice the way this highly renowned retail chain is misleading its customers and to top it all they are not ready to accept the same. Shoppers Stop has been giving away free parking coupons(in malls) to its members as in customers can use these coupons to get a free parking where malls charge for the same. Now as per their "rules" members who own the First Citizen Club(Gold Card) membership can avail of these coupons without making any purchase from the store, however members who have the Silver Card can do the same but they will have to make a purchase for the same. As per the "fantastic" staff at the store these terms and conditions are conveyed to the customer beforehand when going for the membership. I own a Silver Card and received the same in December 2007, however i was not made aware of any of their so called rules. As a member of the store i was under the impression that maybe coupons are given on this card as well and on showing the same at the store i was actually given a coupon no questions asked. Since then i have been availing parking coupons many times and each time was given the same. However one fine day they refuse to hand me the coupon saying I am not entitled to this benefit and i will have to mke a purchase for the same, this happening inspite of my telling them that i had got a coupon the previous day itself. To top it all the Service Manager speaks so rudely, indirectly trying to say that the customer is lying and is not ready to understand the issue, saying that what im trying to tell him is impossible. I have to say after this unpleasant incident I will not be shopping from this store anymore, this store or rather this name SHOPPERS STOP has been a big big disappointment and will be losing its customers pretty fast if it doesnt do something about its staff.