[Resolved]  ShoppersStop — Return of money

Address: Malappuram, Kerala

I have odered a red tape shoes via shoppersstop online services with order no:2951785 dated[protected] . I have paid the amount for it using my punjab national bank debit card. I paid an amount of Rs.1097.50 .But the order has been cancelled by shoppers stop due to the lack of product in their inventory. The problem is that even after more than one month the amount has not been given to me. I have contacted the shoppers stop customer care more than 5 times and yet there is no measures taken from their side. Every time i call they say the amount will be given to you and you have to contact the bank. and i contacted my bank and the said that they are helpless in this case.And they told me that the amount will be added to my account as soon as the shopers stop pay them and to contact shoppers stop. Now what can i do , and that is why i am posting a complaint. I request your quick attention to this case