Whirlpool India Complaints & Reviews

Whirlpool Refrigerator — Coling coil is not working

I am M.Suresh residing at No 6, KRISH APTS, Balambal Nagar II street, Virugampakkam, Chennai-92. Complaint have been registered with Whirl Pool complaint cell on 07.01.08 but so for complaint have not been addressed due to non availability of the spares at the Chennai office, it is learnt from the officials that they have sent a requisition to the H.O but there was no reply it seems.
Please kindly help the concerned executive to attend the problem with the right spares in time and also me for the quick recovery from the complaints.

Thanks
M.Suresh, [protected]

Whirlpool Refrigerator — Fridge stopped working

As soon as i put the Fridge socket into the Powe Board, entire flat's MCv gets tripped.I tries showing to an electrician, and he say's that the timer has been short circuited.
I think its a problem wires being s.c while being in transit

Please help

Whirlpool, refrigerator — stopped cooling and icing.

I had got the gas refilled last year only on paid basis and compressor being in warranty got replaced. Now summers have just started and refrigerator has stopped cooling and icing.

Whirlpool/ refrigerator — refrigerator not working

i have puchase refrigeator in the month of june 2009 from authorised dealer . after one month my refrigrator are not working i have registered a complain on 29/07/2009 at whirpool service centre[protected] after that a engineer has visited at my house & found that my refrigeator compresser is not working and compresser has some manifacturing defect and he given me assurance to change my refrigetor compresser within two working days but unfortunattly till now company has not take any care.
again i call today ( 06.07.2009) at local service centre but his response has not satisfactory .

My Job no. 6356

Date : 30/07/2009
Kindly help Me out in this problem.

Regards
Deepak Kumar Sinha
M.I.G House No. - 341, kankarbagh, patna - 800020
mob: [protected]

Whirlpool Refrigerator — Stops working often

I had purchased Whirlpool refridgerator (F200 GEN XL PREMIER STEEL) on 13 /5/09 from FAIRDEAL AGENCIES, hazratganj, lucknow. Few days after the purchase it stopped working,for which i complained in customer care center of whirlpool. The person who came to attend the complaint told that there is no problem with refridgerator and this problem is due to low voltage and asked to use voltage stabalizer,i would like to inform that there is no such problem of voltage in our locality,and manufacturer also claims that NO STABALIZER is needed, After that there have been several such episodes, i tried to complaint again but i could not contact.
kindly look in to the matter
I shall be highly obliged

Thanking you
Dr.Ashish kannaujia, Flat no. 604, T.G.Hostel campus, Khadra,LUCKNOW

whirlpool/refrigerator — Refrigerator Not Working

As our refrigerator is not working I have inform immediately to Whirlpool customer care Toll free No. and they registered a complain No. is -PT[protected] dated 30.09.'09 but several time I have remind them but till today nobody visit us not response yet this is under 7 year warrenty plan.The refrigetor model No.-6877, s.no.-INC[protected] Purchased date-12.03.'04.

Whirlpool India — Washing machine dead

Hi dear,

Sorry i am not happy from your service, before yesterday i have lodge my complain but no one come that your service given your customer,
Sorry to say that i very disappointed

Whirlpool India Ltd. / White Magic Wasing Machine — Authorised service centre not entertaining my complain no. PT-0807003392 dt.30/08/2007

Dear Sir,
I had purchased a White Magic washing m/c. of your company on 14/8/03 with two years warranty. The warranty was got extended again for two years vide application form cum receipt no. HPO1-195192 at 13/4/06. The aforesaid washing m/c. was sent to your authorized service centre for chemical cleaning, depositing the charge Rs 350/- to the Patna workshop on 31/8/2007 vides complain no. PT-[protected] dt.30/08/2007.
Knowing the performance & reliability of your product & company I went to prefer to buy your product keeping aside to other products.
At service centre the m/c. was inspected by service engineer and I was told that “Agitator & Lid switch” needs replacement due to their poor performance.
Initially, i.e... On 31/08/07, I was assured that within a week of time troubles of my washing m/c. will be sorted out. And thereafter only weeks went on changing. Now it has become a dream only to me that I would get my washing m/c. in operating condition.
It is very sad to note that the authorized service centre is not at all paying any attention to get rectified complaining of my washing m/c. Instead, it enjoys running customers pillar to post. Even after several telephonic and physical reminders till 06/10/07/2007 neither I got my washing machine nor any satisfactory reply from Patna office or workshop i.e. service centre.
At this fade-up juncture, I would like to draw your kind attention & hope that you will look into the matter & try to resolve it expeditiously.
Please do the needful as early as possible and oblige.
Thanking you.




Kiran Choudhary
W/o Ram Pukar Choudhary
Choudhary Bhawan,
C.D.A. colony,
North Shastri Nagar,
Patna-800 023, Bihar.
Ph.[protected]

Whirlpool Refrigerator 340 Icebag Delux Steel — Gift that was promised while purcase still not received

I purchased a refrigerator from das camp branch. its 340 ice bag dlx model and i paid 22500 rs for that and they promised me that i will get a pendant worth 2300 rs free with it. I purchasded that on 17 sep 2007 and i still have no t received the pendant, whenever i call das or visit them they advise me that whirlpool has not sent the same so wait for 4 days.its been almost 20 days now. I spoke with mr vivek ( sales executive pune division) ph no [protected].he said i will receive that by next saturday.I think its just running arond the bush.I want to know if i will really get that gift that was promised to me when i bought the fridge.and why did das charge me 133 rs for that gift?
i have required bills with me.

i have tried to call whirl pool at[protected] and 60008558 since 3 days but not able to contact anyone as it says no not reachable.
The dealer( das) should have informed me about company's past record of not giving gifts at time .if i would have known then i would have thought twice to purchase that fridge
I spoke with Mr navel at das camp branch he said this co has a bad record of giving gifts. and he advised me to call vivek ..sales exec of whrilpool and at [protected],, he told me to advise him whatever vivek tells me .
even vivek could not give me the phone nos of whirlpool pune division...

Whirlpool India Refrigerator — Inadequate after sale services

Dear Sir,

Subject:- Deficient service after sale of product & consumer harassment

It is to inform you that I purchased the “Fusion Maxigerator 6 sence” of your company from “Next “ retail shop ludhiana on 9th April,07 vide bill no BTC/07-08/74.
But the company did not bother to depute any person to my residence for installation and demonstration of the refrigerator.
On 21st September.07, the cooling in the refrigerator stopped all of a sudden & I lodged a complaint with Next retail shop which, in turn, forwarded the complaint to Whirlpool service center who charged Rs.2000 for replacing the freezer despite covered under warranty period & fridge was delivered to me on 30th September,07 i.e. after 9 days. The detail is as under-
• The representative of the service centre visited my residence on 24th September,07 & after inspection could not locate the fault & informed that the instrument has to be shifted to workshop for locating the fault.
• On 25th September,07 , he informed on phone that there is a cut mark by knife in the rear portion of the base of the freezer & the freezer has to be replaced. The service centre refused to replace the freezer & insisted me to pay Rs.2000 . As the refrigerator was in their possession. I had no other alternative but to pay the money.
• On 28th September,07, the service station owner informed me on phone that the refrigerator has been repaired.
• I went to service station at 7:00p.m. & requested the owner to send the refrigerator to my residence. The owner asked me to pay Rs.2000 to which I agreed with the request that the fridge should be sent immediately. But he informed me that it will be sent next day.
• I paid him Rs.1000 with the promise that the balance of Rs.1000 will be paid as soon as the refrigerator reaches my residence to which he agreed.
• But on 29th September,07 , he didn’t send it & when I phoned him in the evening, he insisted that the refrigerator will only be sent after I pay him the balance amount at his office. As I have no other alternative , I went to his office on 30th September,07 paid him the balance amount & then he sent the fridge to my residence.
In the above context, I may bring into notice the following points-
1. It was the duty of your company to depute some qualified person for installation of refrigerator at my residence.
2. We are 3 members in my house & all are literate & know how to use the electronic goods.
3. Further we don’t require any ice in the month of September when there is no much heat.
4. If, for a moment, it is supposed that it was a cut made by knife, how it can be made at the rear end of the base of freezer especially when it is covered with a utensil containing ice. As such the plea of service station that the cut been made by knife in freezer is not maintainable.
5. Moreover, the representative did not locate the fault at my residence & informed me about it only when the refrigerator reached their workshop.

As such, I had to pay Rs.2000 for no fault of mine though refrigerator was in warranty period & it was duty of service station to replace the defected part but he rather made me responsible for it. Further the service station didn’t send refrigerator to my place even after payment of Rs.1000 with the promise that the balance will be paid after refrigerator reaches my house.
In the light of above, the company has failed to meet its obligation towards consumers during warranty period & providing after sale services. As such I lodge my claim for refund of Rs.2000 , within one month after which I will be free to knock at the door of consumer forum & claim my refund with the claim of mentally harassing the customer.
Thanking you
Yours sincerely,
Mr. Umesh Chander
B-34, 2814/1 New Tagore Nagar, Ludhiana

yah buddy this is company which needs to shut down as there customer care is so good

I had bought a Whirpool washing machine in 2006
December which has a warranty of 1 yr and till now
almost every 15 days it will have some or the other
problem i have to call the customer service n times
and then they will come and set it right that works
out for maximum of around 15 -20 day this has been
happening from the past 12 months.

I had mailed them and spoke to the concerned manager about replacement, but they are absolutely not prepared for it.

Just last week
INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL
B-9/55, Vijay Nagari, P.O. Kasarvadavali, Thane (West) 400601 INDIA
Telephone:[protected], E-mail: [protected]@sify.com
Cell: [protected], Website: www.icrpc.org
has send a legal notice ,they were not even bothered to know my problem or respond to the legal notice.

Conumers in india are really Pathetic ,Any one at point can cheat them.I am badly cheated by whirlpool.


Thanks
Shahnaz

Whirlpool Washing Machine — Whilrpool ,Worst service ever saw

I had bought a Whirpool washing machine in 2006
December which has a warranty of 1 yr and till now
almost every 15 days it will have some or the other
problem i have to call the customer service n times
and then they will come and set it right that works
out for maximum of around 15 -20 day this has been
happening from the past 12 months.

I had mailed them and spoke to the concerned manager about replacement, but they are absolutely not prepared for it.

Just last week
INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL
B-9/55, Vijay Nagari, P.O. Kasarvadavali, Thane (West) 400601 INDIA
Telephone:[protected], E-mail: [protected]@sify.com
Cell: [protected], Website: www.icrpc.org
has send a legal notice ,they were not even bothered to know my problem or respond to the legal notice.

Conumers in india are really Pathetic ,Any one at point can cheat them.I am badly cheated by whirlpool.


Thanks
Shahnaz

Whirlpool Sensational Deluxe — whirlpool 3rd class compamy

My complaint no. is ch[protected]. I never ever saw this kind of poor customer care before, not even from any local manifarer. I'd bought this washing machine before two months and on 9th dev I registered a complaint and from that day I am regularly calling your customer care at[protected] to solve my problem but no response from your side at all. Every time I call them they say this time they'll surely solve my problem. I even have last 2-3 conversation recorded on my cell. I am totally fed up. If you can fell shame on you then please do. Previously I was using Videocon W.Machine and I received pleasured service from there side, I think it was my biggest mistake that I trusted Whirlpool (You) . I am sorry but I think you cant survive in industry like this kind of poor service. I think I'll never suggest any one to buy any Whirlpool product at all. this is response after 2 month continuous harrasment by company

Whirlpool / Big Bazaar / Free Gift — Free gift not yet delivered

This is to inform you that purchase of Whirlpool refrigerator dated[protected] invoice number: T53/737 has a free gift worth RS 1500/- which does not get delivered yet. After continuous followup, still we are receiving fake promises. This complaint belong to Hyd Big Bazaar branch. I would like to know wether we will receive the free gift or not. Be fix to your commitments which is given to your customer. I am out of town now, i ll be back by 25th Feb, i would like to see the action as soon as possible. Before it get raised to any other step forward. Your immediate appreciation will be highly appreciable.

Abdul Raheem ([protected])

Whirlpool / Tej Class Washing Machine — rs 3080 charged for repairs but in vain

To
The G.M.
Consumer Service H.o., 28, N.I.T. FARIDABAD .
Dear Sir,
Rupees 3080 charged as per service request No. 8285 Dated 14.02.2008. But the same is not in working condition from very First day . The mechanic/ Engr. Jitender Singh Mobile No. [protected] Rather asked to pay more and take A.M.C.of the company then same could be told at the time of taken Rupees 3080 on 14.02.2008 when the machine was taken away for doing the repairs and the cost of parts was to be paid and the same was paid accordingly . why such double burden is asked on the brand loyal customer since long . ? Please check up the whole state of afairs and get the washing machine in working condition at the earliest being school Board examination of the children days are ahead . Please do the needful at the earliest

sir,
i bought a inverter of whirlpool 10 days back as it was the first time

that whirlpool was selling inverters so i bought that thinking it

would be good enough to satisfy me as i am residing in vaishali and

their is a lot of power cuts in vaishali nearly 7-8 hours daily so i

bought their latest model of inverter of 800 kva but the moment i

buyed that they gave me their first defected piece and at the time of

installation we found that it is defective so we replaced that at the

same time and they gave us their next piece it worked well for 2-3

hours till the time of charging after that whent their was a power cut

it was creating irritating noise after every half an hour after that

we registered the complaint with whirlpool and the person visited in

my home almost next day saying that inverter is ok and will be taken

as under observation well good enough after four days of suffering

they didn't visited of their own so we called them back for complaint

and they din't visted at their given time we called them back again

they again gave us time and din't visited again so we gave them the

call back and got another time again they din't visited after that an

executive called us at an unscheduled time for visit incidiently we

were out in market at that time so we asked them to visit next day.

finally executive visited us and said that again that the inverter is

okay nearly we suffered 10-12 days just listening the same line your

inverter is okay he called his supervisior and he said that company

has added up a new feature of creating beep sound after every half an

hour for indicating that their is a power cut well it was the engineer

named rajeev working in whirlpool who said that to me and the

executive who visited in my home was mr sushil well this feature of

inverter is not mentioned in their booklet nor in their advertisements

think bout it that you are sleeing next to your inverter which is

creating irritating beep sound after every half an hour at the time of

power cut. Mr rajeev told me that he will visit us again after 3-4

days and you kknow what it is like they didn't even care about their

customers that their customers are suffering or what. This was the

first time i buyed the product of whirlpool nd i am sure that i am

never going to buy ant product of whirlpool again and i will advise

all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB[protected] registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

sir,
i bought a inverter of whirlpool 10 days back as it was the first time that whirlpool was selling inverters so i bought that thinking it would be good enough to satisfy me as i am residing in vaishali and their is a lot of power cuts in vaishali nearly 7-8 hours daily so i bought their latest model of inverter of 800 kva but the moment i buyed that they gave me their first defected piece and at the time of installation we found that it is defective so we replaced that at the same time and they gave us their next piece it worked well for 2-3 hours till the time of charging after that whent their was a power cut it was creating irritating noise after every half an hour after that we registered the complaint with whirlpool and the person visited in my home almost next day saying that inverter is ok and will be taken as under observation well good enough after four days of suffering they didn't visited of their own so we called them back for complaint
and they din't visted at their given time we called them back again they again gave us time and din't visited again so we gave them the call back and got another time again they din't visited after that an executive called us at an unscheduled time for visit incidiently we were out in market at that time so we asked them to visit next day. finally executive visited us and said that again that the inverter is okay nearly we suffered 10-12 days just listening the same line your inverter is okay he called his supervisior and he said that company has added up a new feature of creating beep sound after every half an
hour for indicating that their is a power cut well it was the engineer named rajeev working in whirlpool who said that to me and the executive who visited in my home was mr sushil well this feature of inverter is not mentioned in their booklet nor in their advertisements think bout it that you are sleeing next to your inverter which is
creating irritating beep sound after every half an hour at the time of power cut. Mr rajeev told me that he will visit us again after 3-4 days and you kknow what it is like they didn't even care about their customers that their customers are suffering or what. This was the first time i buyed the product of whirlpool nd i am sure that i am never going to buy ant product of whirlpool again and i will advise all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB[protected] registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

Whirlpool 170 Refrigerator — lack of response reg.comp.no.dl0408009382

beleagurd customer.since26feb2008 till 13april i am facing trouble with my fridge. three times-on26feb, 1
march, &5march, it was brought back after repair due to the problem of no cooling & no freezing . after 5april, on 10april it stopped cooling&freezing once again.despite repeatd complaints to goel enterprises & whirlpool no one has responded to our complaints. may i know why. it is shocking that this is how a reputed firm like yours illtreat customers!we have wasted so much time &money expecting some positive response frm your side.if we dont get any favourable responseat the earliest, we will be forced to go to the consumer court.

pratibha nath
customer id no.4844337

whirlpool/washing machine H-65 — VERY POOR RESPONSE AND SUPPLY OF USED AND LOW QUALITY PRODUCT

I PURCHASED A W/MACHINE H-65 FROM WHIRLPOOL... AFTER ONE MONTH, IT STARTED MAKING NOISE. ENGINEER SAID, ITS A MANUFACTURE DEFECT AND YOU HAVE TO REPLACE THE MACHINE. IT WAS REPLACED BUT WHAT COULD I MAKE OUT IS THAT REPLACED MACHINE WAS A USED PRODUCT. I AGAIN TOLD THEM TO REPLACE IT.THEY HAVE PROMISED TO REPLACE THE SAME.BUT HAVE NOT BEEN ABLE TO DO SO YET...ITS ALREADY THREE MONTHS NOW THAT I HAD PURCHASED THE MACHINE BUT NOT ABLE TO USE TILL DATE.

i have puchased an a. c. of this company and taken home care plan, there is a problem with my a.c. from nov. 2007 complain no. KL[protected].
I HAVE DONE AROUND 50 CALLS TO THE LOCAL SERVICE CENTER IN DURGAPUR AND KOLKATTA BUT TILL NOW NO RIGHT RESPONSE.
I THINK THIS COMPANY IS NOT RECOMENDABLE IN ANY SENSE.

Whirlpool Refrigerator - Single Door — For last 35 days facing problem

I have launched complaint within warranty period on dated[protected] and complaint no: HD[protected].

We have facing the problem with refrigiator door, after registered a complaint the executive will visited and he told door to be replace and he said that door replacement will be within 3 working days, Still door was not replaced, daily i am followup to whilpool customer service, they told every day he will come on today, tomorrow and dayafter tomorrow like that...etc...

Please take necssary action for the above problem.

Thanks
Sriram Sagar.

Details of customer care people:
Whilpool customer care centre:[protected] and [protected].

My deatils:
Sriram Sagar K.
HIG -71,
R.C.Puram, Hyderabad-32.
ph: [protected]

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell
Faridabad


SUB: Louvers for my Window AC
Ref:Home care planCode No:1019553 Valid upto 18.03.2009. Model No: 150E Magicool

Sir,

For the last one year I am requesting your service engineer at durgapur service centre to replace my window AC (model 150E magicool )louvers 2 nos. But reply from there is same that there is no supply of this materail from the comapany. As these plastic louvers are very important for control of the air direction I am unable to do so and more over they are blocking the normal air flow and reducing the cooling efficency of the AC.

You are requested to look into the matter and arrange for the same at Durgapur service centre so that same can be fiited in My AC.


Hoping an early action and reply from your end.

Thanks


Sameer Jain
51/6 Ananad Vihar
Durgapur-713204
Wet Bengal

I purchased one Whirlpool refrigerator on 14/05/08 from Great Eastern Treading, Kankurgachi, Kolkata. The same was delevered on 15th. In spit of my repeated request to the call centre (phone no.[protected], no company representative has visited my house till date for demonstration of the machine. Each time I am being assured that the representative will go today positively, but each time they failed. Will you please advice mebas to whom should I complain next? The call centre people are unable to give any further information about this (or they are not willing to give me any information intentionally).

Please help me in this regard.

To,
The Vice President - Consumer Services
Whirlpool Consumer Care,

Sir,

Reference to my complaint number HD[protected].
Regret to say your after sales service is very poor and pathetic, as my complaint is unattended till now and there is no proper response from your customer care.

Request you to look into my problem.

Sudhakar
[protected]

whirlpool/refrigerator — change of fan motor which was actually functioning properly

our original fan motor was changed by whirlpool service engineer and we were charged Rs3500 but later we came to know that we were deceived. we have the proof of transaction. We contacted the delhi centre and the their service outlet Arian enterprises Gurgaon but no response from them.

To
The Whirlpool Customer Care,
This is to inform you that my whirlpool refrigerator, Model No.Elit-190 Lt.its defrost machine is not working last 2yrs. So i am facing plenty of problems regarding this. I tried lot of times of contact you through the number which was given to me but unfortunately i couldn't go through it. I would be thankful if you help me as soon as possible. Its very urgent.

Kakali Guha,
31B/H/13, Bgmari Rd.
Kolkata-700 054.
[protected]

Whirlpool. Onlinedeals. In — Not received ordered washing machine of RS 15343

I have made purchase of Whirlpool F-65 Steel Washing machine on whirlpool.onlinedeals.in on 10th June 2008 at 01:08:18 AM by using my ICICI Credit card.
Billing Id for the same is - 43066

They have clearly mentioned about 7 days delivery gurantee.

But Its not delivered till today (20th June).

I have mailed them twice, but did not get ny reply.

I contacted Mr. KARAN of onlines.in on mobile number [protected] (given by him on 1st of purchase), he told me he'll update me the status and will try to deliver at the earliest.
But after that, He is not receiving my calls, not replying to my any sms.

I dont know what to do now. Please take some action on this.
Hoping for quick response from your side.

Thanks & Regards,
Amit Kumar Jha

I bought a Whirlpool front loading washing machine ( sensation neo DLX).

While Iam buying I was told I will receive a welcome kit, which I can use it for purchase of electronic goods

and reebok shops where I will get discount.

It has been four months, since I bought the washing machine.But I have not received the kit yet.

I called their customer service center but there is no response.

Regards,
Saravanan.C

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell

Sir,

Complaint Reference NO:BG[protected].
Well it would be a month if its 28th July I raised a complaint to Whirlpool. I spoke to many a people; the agents were Bala, Suraj (Manager) and Manoj (CCMT MANAGER) who all promised that the problem would be recovered in 2 days. Well, the Phrase" Promises are meant to Broken ", Truly applies to The Company WHIRLPOOL.Approxamately I had made 20-30 calls, at last I came to know it was a call centre in Delhi. They Seem to have a big Communication Gap with the Local people in Bangalore .Some how, I took the number of the local people .Here they seem to be absolutely Ridiculous, there are very careless to Customers .Inspite of giving N number of Chances the Repair is still not done. And its just a matter of a small screw to be replaced.


If by any chance any RESPONSIBLE AUTHORITIES IN WHIRLPOOL, would get back to be as a last hope .If it doesn’t happen I would spread negative Remarks to my relatives and friends.

I[censored] think "Customers are ur Key" or the "customers are important for ur business”

Call [protected].

Regards,
Hari Prasad C.P

we bought a whirlpool washing machine top loading full automatic 8 months ago. the machine is giving trouble from day 1.the dirt remains in the cloth. new dirt gets added. clusters of washing powder are seen in the cloth. we called whirlpool mechanic through local service center .he said this is because of hard water. he himsel[censored]sed a powder of the same company (Rs.135.) within a weeks time the problem of dust remaining in cloth remains. new dirt also gets in to the cloth.
instead of concentrating on stars to promote the product, they can try to improve the working condition of the machine too.
I rate this as the worst washing machine of this century.

I had been using a whirlpool washign machine. I had a complaint mentioning that it was not working properly. The person who cam for service was more interested to sell the trolley which is suited for the machine as well as a powder which is used to clean the machine. They were not able to sort out the issue even after i had complained it for 3 times. Moreover i contacted their customer service in the number[protected]/[protected]. I am not mentioning the name of the useless people who are posted as Area Service Manager. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard

Videocon Washing Machine 400 T — Loose opening of Drier's door

The main door on the drier is not opening perfectly, may be the inside spring dislocated or crack at the fixing point of spring.

Microwave Oven / Whirlpool Make — Failure to install the product after purchase

Respected sir,
On 18.8.2008 i have purchased micro oven from m/s leo electronics, whirlpool dealer .
Adress is as follows: m/s leo electronics mega tv show room, Fci X- Roads, ntpc, jyothinagar dist karimnagar, AP PIN -505215.
contact no of mr Paramdhamulu( owner of the show room) is [protected].
model of my oven is VT255/SL.
Dealer after collecting money WORTH RS8100/-have given me bill NO :764, (Dealer TIN NO:[protected]). He has assured me of installing the oven and demo at home but did not do so .
Next day on contacting he has expressed his helplessness in installation of the product
Please help me in this regard

Sir

I purchase a whilpool microwave 30 days ago

No body was come to give demo

hi pls contact me __________[protected]

Whirlpool Refrigerator (230 Ltr) — making so much noise/cooling is not effective

Dear Sir,

This is prem sharma from house no 461, shanker marg gali no 03 mandawali fazalpur delhi-11092
My contact no is [protected] I have bought on Whirlpool 230 ltr refrigerator from Garg electronics vide bill no 7548 Dt 25th June 2006

Since beginning I am facing cooling/noise problem please send some one who can repair this product ASAP.

Thanks & Regards,
Prem Sharma
[protected]

I thought only i was facing difficulties.

terrible Terrible company!

Been calling up their customer care for four days, no one turns up.This random worker turned up, took money and never frigging showed his face again.the receipt is still with me.

Never am i going to buy any whirlpool product again.

people who are reading this would sadly be in the same fix as i am!
Do not buy whirlpool product its, i[censored] don't want to face this humiliation anymore.

worst product

Whirlpool 1. 0ton Split Ac — not responding to the complaints

dear sir
My dad purchased 3 nos of1.0 ton split AC on 26.04 07
in that 1 stopped working after 8 months
we lodged a complaint with complaint noC[protected]
ie in the warranty period
company personels took the ac for repairing
they have not yet delivered
we contacted service personels and they agreed to replace it
After that there is no response from th company
kindly requesting you to look into the matter and help us
thanking you

Onlinedeals. In, Whirlpool (Window Ac) — Item not delivered. Very Poor Customer Service

Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!

Placed an order for an window-AC to be delivered in Chennai. The site claims a gurantee of delivery within 7 days from the date of order. The order was placed on 5th July and the product is yet to be delivered (as of 15th July)!! I call them and send them repeated mails but none of them have any clue on the status of the order. They do not have the basic courtesy to reply to the mails sent asking for the status of the order. Customer service sucks big time!

Hi,

I got email id from a lady when i called[protected]. this email id was for executive @ whirlpoon india.
I have purchased whirpool's NEAT N fresh tuppelware refrigerator kit for Rs.1200
when i visited the dealer it was for Rs.1050
MRP on the kit is Rs.1200 and we called the guy to repair AC and he bought is along with him. Prices on MRP is always more then sal price.. we are i think fooled for RS. 150 extra.
please check on this as my next action would be media and web publishment of this issue and fraud. i have done that with nestle in past.


You can yourself call the dealer @[protected] and just be a customer and ask for the price of NEAT n FRESH accessory kit from whirlpool.

This is disguting... ppl from whirlpool coming at ur place and selling things more then what's in the market.

please check o this...

Whirlpool Neo Sensation — No response inspite of repeated complaints

I had purchased a Whirlpool Sensation Neo on 08.11.07. The machine was working efficiently. Last month on 29.09.08, i had registered a complaint( Complaint number- KLO[protected] that water was leaking from the machine. On 30.09.08 a mechanic attended to my problem and he informed that the rubber pad on the front loading door of the washing machine had been damaged and that was the reason owing to the leak of water. For the past one month i have been setting a reminder to the service centres and they have been giving promising assurances but i have received no encouraging response from them yet. i m in a dilemma, not knowing whom to approach for help.

Whirlpool F 30 Elite — Repair Service refused by service Engineer

Dear Forum,

We have bought F 30 Elite Whirlpool Refrigerator 285 Liters on 15th May 2005 from Kapila Electronics, Janak Puri. The refrigerator has been working fine since then with no complaints till date.

Recently on November 3 evening, the refrigerator stopped cooling both in the freezer and rest of the storage area.

November 4 morning, I had lodged a complaint with Whirlpool Customer Care @[protected] and was provided with a ref # GB[protected] for the service to be provided between 6:00 pm - 8:00 pm. I received a call from the Service Engineer, Mr Vijay Singh at 2:35 pm informed me that he will not come after 6:00 pm as it is not their working hours.

I again informed the customer care but I was assured that the engineer will positively come for the repairs but till 7:30 pm, there was no sign of the service engineer. On calling back the customer care again, i was informed that it is too late now and the complaint will be handled next day as engineers are not available at the given time.

My complaint to Whirlpool is that How can they fix an appointment and the service engineer can refuse a consumer for not providing a service assured by the company. It seems the service centers have no check on the engineers and they are given the liberty to take any consumer to the task despite understanding the problems of the consumer.

I am very much disturbed by the attitude of the service engineer and poor reponse level of the customer care. None of the customer care managers were willing to come on the phone to speak to an irate consumer.

I was promised that Mr Gurpreet, manager will call me back but no call back was recd from the customer care center.

Please take necessary action on the service englineer as well as the monetary and financial loss beared by me of the loss of the food material stored in the refrigertor and with no cold water to drink in the heated day.

Regards
Sameer Chandra
B-7, Pocket VII, Kendriya Vihar
Sector 82, Noida
Member Consumer Voice: CV112276

I had purchased a Whirlpool refrigator, Fusion 230 ltrs. This was delivered on 2nd October'08. The service engineer came to install the same and detected 3 defects.
1) The magnetic pad of the dor was not working properly.
2) The door had a crack fron inside
3) The body of the refrigator had dents.
Immediately a complaint was logged with their dealer Techno City Great Eastern, and we were told that the same would be replaced in 7 to 10 days time. As usual it was not done and since then I started following up with their service engineer Mr Amit Das, Mob No. [protected], till date every time I called up he had only 1 reply that is there is no stock and the stock will take 7 days to arrive, but as on date nothing has happened. This person even does not give any email id to lodge a complaint. If the service head Mr Kalyan Bose as informed to me by Amit is not deaf or mentally disbalanced then please note that I shall be forced to move to the consumer forum and lodge a seperate case against Amit with charges u/s 420, since I have all the conversations recorded in my cell.

Whirlpool Refrigerator Genius Premier — Whirlpool Fridge After Sales Service-Trail & Error Basis

I bought 180 ltr genious premere fridge on 19/10/2006.Compressor is in warranty upto 2010.From 14/10/08 onwards the fridge is giving following problems
(1) Insufficient cooling
(2) No ICE
(3) Over all poor performance.

The service engineer visited on 19/10/08 and dignosed that gas has to be refilled.He refilled the gas and charged Rs.1450/-for the same.But the problem persisted.After 2 days again I called the customer service and informed the problem.In the next visit engineer replied that gas was not filled suficiently, and he again refilled the gas.There was no change in status.I called again to the customer service center and informed the proble.Third time engineer came and told us that compress was to be replaced.He replaced the same on 1/11/2008. The fridge was still in the same status.We again called the centre and new engineer came and replaced the thermostat.The engineer was asking 600/- Rs.For the same but we did not give the same as we wanted complete solution and satisfaction.Even after changung the thermostat fridge was in the same status on the contrary it stopped making ice completely. On 16/11/2008 first enginner came and changed freezer.Hope it will work now.
CONCLISION:- Whirlpool after sales service is not at all competent to handle the things. They r doing it on trial and error basis.Whirlpool should take note of the same.
vitthal koratkar
13/30 raoji sojpal
t.j.road
sewri mumbai-400015
[protected]

Worthless Whirlpool / — Water overflowing outside the machine

Complaint(Chennai) : We owned a Whirl Pool Washing machine and had problem in course of time. Precisely problem of the machine: Water uncontrollably filled continuously inside and spilled out side off the machine. So spoke to customer care and they did send a technician. He said it would be minor problem and we have paid him. The problem would occur with in 15 days to 30 days again. Again he would come and convince us saying that you are no longer going to have any problem in future. Likewise we spent more than 50% of money (Rs 6000) for fixing. But no use, later we realized that technician cheated us.

We made up our mind to buy new washing machine and we did. The new machine is also having the same problem of water overflowing out of machine and that too within few months of purchase. We are no longer going to use Whirlpool products anymore. Whirl Pool is going to kill its business by losing customer trust.

I also felt same way. They gave me complaint no. and said engineer will come after 4 days.

Not sinciere in after sales service, it is very shamefl that a multinational company operates on these lines

ITBC — delivery order

i do not want your processed order.

sir, since i purchased refrigerator model no. 6075 WRHA222G27 s no. INA o33100960 on[protected]. but the refrigerator started giving trouble after just six months and i started to approach the whirlpool service centers at jammu and after every check a new fault was arising viz. changing of the compressor three times, filling of the gas twice, thrice... & then the gas cannot even withstand for a weeks time and finally this double door refrigerator had to go for a bye pass surgery & a wire outside its body from top to bottom can be seen. in 2008 a new disease has cropped up "P C B" But it is quite pathetic to write that this disease is very serious and three PCB's has gone out of order & it is lying dead & no response from whirlpool despite a promise from incharge J&K mr. Neeraj for the last 6 months, to replace the set with 20% discount.This company should be banned & no body should use its products.Now i have left with no option to go in the consumer court since i have all the records with me.

I am Ayappa a customer of Whirlpool from Bangalore. I own a Fp55 Aqua White magic washing machine for which I went in for a 2 year AMC which cost me Rs.2500/- ( App # HP04048576, Plan code # 1023142). I was assured that by going for an AMC I would be given preferential treatment in terms of service and support, but to my utter disappointment I have released that now released that commitments made were all false and I have been CHEATED by Whirlpool.

The reason for my outrage is that my washing machine has not been fixed for more than 5 days from the day I have raised a ticket with Whirlpool now. My washing machine has not been working and I had raised a ticket with Whirlpool (Rq# HBG[protected]) last Tuesday (2nd of December 08) complaining about the same. I was assured that the vendor engineer would attend to the call the very same day but nobody turned up at all, after calling up the call center multiple times the vendor engineer turned up only Thursday ( After 2 long days!!) to attend the call. After investigating it was found that the PCB is faulty and needed to be replaced, but the vendor engineer informed that they do not have the spare part currently with them and they would positively get it replaced by today (8th Dec 08). Today morning when my wife called up the service center as well as the call center to confirm if the repairs would be completed by today, she was informed that the spare part is still not available and they cannot confirm when it will get replaced.


I have a one year son at home and my wife is now forced to wash all the clothes by HAND. We are really upset about the mental and physical agony that we are going through. I am really saddened by the kind o[censored]nprofessional support and service being provided Whirlpool. I requested the service center to provide me with the contact numbers of higher authorities but nobody obliged

Dear Sir,

I had purchased the H-65 fully automatic washing from kanpur, But after completion of 2 years of guarantee period my machine start the problem in spinning ( Drying the cloths), soon i lodged the complain to the said numbers.the company engineer came and diagnosed the problem (PCB not worked properly), but after the passing of nearly 1.5 months the availability of PCB is still in pending. we have made the effort again then the engineer came again along with their Sr engineer and repair the same now the machine functioning all the activities but some of the buttons still not functioning now i am unable to understand what the actual prublem machine had is the PCB is creating problem or something else. pleasse that the matter in high periority.

vipin pandey

sir,
I am V. Ganesan from Chennai my refrigerator is under repair i made a complaint on 2/9/08 my complaint no is CN[protected] Ther r keep on saying that same day will be attended but no one has turned up. It is very difficult to keep the milks for my child. And this kind of service i never expected from whirlpool it is clearly made up my mind not to go for whirlpool products in future and to recomand other.If this kind of services is continued today you are loosing me. But one can multiple into thousand and lakhs also.

Still i do not know how many of days it will take, Because they visit first, then they have to find the problem. For visiting itself they are not keeping the commitment.Really for me it is going to be wonderful gift by the Whirlpool Service Team for the New Year.
Thanking you.
V.ganesan

I never knew that i am in the distinguished company of scores of victims of whilrpool india's dismal lack of service until i watched this website. i have called up whirlpool call centre any number of times since i lodged my complaint on december 25, 08. everytime the reply is a polite 'i am sorry. i must apologise for the inconvenience 'our engineer will visit you within 24 hours on a priority basis'. we are both senior citizens and cannot wash clothes manually. the house is fully o[censored]sed clothes. the call centre's responses are robotic without any emotion or concern for the complainant. adding salt to injury is the enquiry 'is there anything else we can do sir', as if they had attended the complaint on hand.
my complaint related to non-working of my whirlpool automatic washing machines, for which i also have paid two-year maintenance charges, known as PMP.
complaint number: HD [protected] dated december 25, 2008

Whirlpool - Microwave Oven — poor service

My whirlpool - microwave oven is under warranty and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine, The machine under breakdown with in six month from date of purchase no response to replace the spare parts last two months.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

Whirlpool - Wmwf36 - Whirlpool White Magic T50w — Whirlpool company fail to support product sold by them in Mumbai,India

We purchased Whirlpool automatic washing machine from Vijay Sales on 04/08/2003, bill number BB3080127, product detail is WMWF36-Whirlpool white magic T50W.

We are facing problem (bearing plat broken) with the machine and we have contacted Whirlpool’s all India supervisor Mr Iyer on his cellphone # [protected] and as per him my washing machine cannot be repaired as one of its spare part is not available with your company.

For your information, we had first called up your service centre “Seven Star Services” provided by Vijay Sales on 12/10/2008 and their representative who visited my place charged me Rs 395/- thru receipt number 8476 and told us that “bearing plat” is broken and the same need to be replaced against the cost and further to this he informed me that the service charge of Rs 395/- will also be adjusted in the final repair bill. We asked him to go ahead with the repair work since we wanted our washing machine to be repaired back. But, since then he did not respond back,

After several follow ups, the service center person informed us that particular part is not available and that he has requested the company for this spare
Tired, we finally approached Mr Iyer on[protected], we followed with him for several weeks, initially he said he is getting this particular sparepart from your Panduchari Warehouse, then he said he will be arranging a standby washing machine, and finally today he is of the opinion that the said spare part is not available and they can’t do any thing and also that the company has stopped manufacturing this particular product..

I really fail to understand how a branded company like yours can stop mfg. a product and say that the spare part is not available. We bought this whirlpool product as we had great faith in company and their support process, and it is also know that whirlpool brand is known to satisfy their customer and support them.

We had paid big amount for purchasing T50W washing machine, in just few years company in India is saying that they do not have spare part and cannot do anything, How can a company say that and where a customer is expected to get product support, we have lost almost four months and valued money as well.

I wish and hope if you can help us and resolve the issue,


Vinod Dubey
Cell :91-[protected]

Hi,
Whirlpool service level is pathatic. They don't attend any calls at all. I ahave signed AMC for my refrigerator but after 10 calls also they don't attend my complaint.

I am planning to take them to court

Regards

I had complained whirlpool through several mails regarding the quality of water inlet pipe for washing machine purchased thrice from authorised dealers of whirlpool. These pipes get worn out within one month o[censored]se. The original pipe which was given alongwith the machine got worn out after nearly 8 years.

Inspite of several complaints and requests to whirlpool to provide me the same quality of pipe which was given with the machine, whirlpool is silent on the matter. It seems whirlpool doesn't care to provide after sales service to customers.

I had gone through some of the mails and now I can also say that the after sales service of whirlpool is the worst amongst LG, Samsung, whirlpool, sony, videocon, philips ( I am using products of these companies)

Whirlpool Split Air Conditioner Elite Model — REPLACEMENT/REPEARING

I HAVE purchased elite split ac in may 2008, in month sept, on wards not working, after repeated oral compaints, they checked found PCB NOT WORKING. AND TOOK REMOTE ALSO stating that after 1weak it will be replaced
after that repetedly several times i contacted many times but no response they say it is not available in stock, and ilodged complaint NO
HD [protected], DT. 25 /11/2008 At10.43AM
AFTER THAT IHAVE SPOKEN WITH SEVERAL PEOPLE IN SER VICE SECTION LIKE, GAFOR. BASA, AND AT KOPALLY OFFICE /STORES SOUGANYA, NARESH, MURTHY, THEY SAY EVERY TIME MONDAY AND WED DAY 7.30 PM OUR TECHNICIAN WILL COME AND REPLACE IT .I HEVE TO CANCEL ALLMY WORKS AND WAIT IN THE HOUSE BUT THE DAY NEVER TURNED UP, FINALLY ONE DAY THEY SAID, THE PART IS NOT AVAILABLE, COPANY STOPPED IT. .THE COMPANY WILL REPLACE THE COMLETE INDOOR UNIT, &THE SAME THING HEPPEND AGAIN WAITNG IN THE HOUSE WAIT FOR THE TECH, . NOTHING HAPPEND . FOR LAST 15 DAYS THEY HAVE EVEN STOPPED LIFTING MY ALLPHONE NO S (IHVE 5PH. NO S, )IRREVELENT ANSWERS, KEPTON WAITING ON PH.

THUS IAM REPENTING NOW WHY I PURCHASED WHRILLPOOL AC. AND YOUR COMPANY SERVICE PEOPLE GIVEN HELL LOT OF STRESS AND TORCHERED ME MENTALLY

NOW IREQUEST YOU TO LOOK IN TO MATTER AND REPLACE MY INDOOR UNIT IMMEDIATLY

REGARDS
RAMAKRISHNA
[protected]

we had bought a new 280 Ltrs double door Whirlpool Refrigerator 2 years back, also all the electronics appliances are from Whirlpool, A/C, Washing Machine at my palce.Previously also we had fridge from the same company.Since a loyal customer of Whirlpool we expected better services from them.

Two weeks back we called customer service to send some one to have a routine checkup of the fridge along with A/C, as we had taken a contract for our appliances.Our fridge was working fine, He serviced and then onwards our fridge is not working properly and now it has stopped functioning.

Inspite of repeatedly calling customer care & Whirlpool office for more than 2 weeks they are not ready to resolve our issue.We require a replacement of our fridge, because of the service person inability to check the applicance properly & doing something to it, we the customer are facing problem.

Now the model is become obsolete & they are saying we will provide u a damaged one from our warehouse some where at Bhiwandi & not a new running product.My question is whose fault is it ? is it our's who trust the company and buy your product with our hard earned money.

Above all, what about the money which we pay to get the appliances under contract, for its smooth functioning, Now the company wants MORE RS 5, 000/- as the depreciation value since we used our fridge for 2 years to get it replaced.

Thankfully we didnt buy Microwave fo whirlpool and bought a LG one, its service is instant and a good one. Whirpool people if you are reading my email plz understand now onwards we are never going to buy any product of WHIRLPOOL & would recommend every Friends & family members to stay away from WHIRLPOOL. You are going to loose your loyal customer like us.

Whirlpool 6thsence Sensation washing machine — non functional for 1 yaer and no responce from the company

I had purchased a Whirlpool fully automatic machine from M/S K.K.Sales pvt. Ltd. Civil Lines, Allahabad, which continuously though erratically worked till October 2007. In month of October 07 the machine failed to perform with 'F1' appearing on the digital display panel.

As I had been transferred from Allahabad to Etawah, I contacted the local authorized work shop of Whirlpool, Super Cool Engg. Works, Old Bus Stand, Etawah for the repair. But after five os six visits their engineers/mechanics were unable to fix the machine. Even an engineer from Kanpur made a visit but could not resolve the problem and the machine still inutile with the same problem of 'F1' persisting.

The engineers/mechanics suggested faults in different parts of the machine like motor, drain-motor, etc. but even change of these parts could do no better to the machine.

We wrote the company and contacted the original vendee K.K.Sales, Allahabad and starting from there our chain of efforts via Lucknow Zonal Office to their toll free phone ended again to Super Cool Engg.Works Etawah who did not bother to pay a single visit despite taking an advance service charge.

It would not be out of place to mention that until this problem, Whirpool was our trusted brand and we bought almost all appliances like fridge, A.C, washing machine etc. of whirlpool brand for our home.

you are, therefore requested to kindly take the necessary action and also appraise us the course of action we can take.

Vikas Saxena
Etawah

i have a similar bad experience from helpdesk despite my making long distance calls to luxmi at helpdesk & posting comments at their contact no .& helpdesk no response from their corporate office. I promice never to purchase any whirlpool product in future.
alok
10.02.2009

Whirlpool Cabrio washer/dryer — Poor Service from supplier Bernies

I purchased a Whirlpool Cabrio washer/dryer from Bernie's in Waterford Ct. on 01/29/2009. I was interested in this washer/dryer because I saw it advertised in the Bernie's sale flyer. This same washer/dryer combo was also advertised at Best Buys, I choose Bernies because I purchased my old whirlpool washer/dryer from Bernies in Bloomfield Ct. Sales associate Daniel Deojay assisted me at the Waterford store. He was very knowlegable in regards to this washer/dryer, really sold the washer/dryer on the unique features. I left the store to think about it. I returned to the store on 01/29/2009 and purchased the washer/dryer. Sales associate Deojay was off on the day, I was helped by another sales associate. I did inquire if they worked on commission and was told yes, so I mentioned Deojay helped me initially and I wanted him to receive the credit. The items were out of stock and I had to wait one week for delivery, The washer/dryer was delivered Sunday February 08 2008 at around 5:40 pm. I used the washer and found water streaming from underneath, I investigated and found there was a gashed in the hose. Water leaked all over the floor damaging the tile. I immediately called the store spoke to a manager and explained what the problem was. She scheduled a service appointment for Wednesday February 11th with a four hour window from 8:am to 12 noon. The service tech Dave showed up 3:50 pm that is more like a 8hr window. With that said he came in stated so you have a machine thats leaking. I said the hose have a hole in it. He place his gadet on the floor knelt on the floor over this gadet which appeared to be some type of computer, he tapped a few keys and stated, I don;t have that hose on my truck. I will have to order it and you will receive it in 7 to 10 days. I was in disbeif, It was as if Dave had no clue why he was coming, even though I explained in my phone call to the store that it was the hose and it had a gash in it. I wondered what Dave was paid for this 5 minute service call. I explained to Dave he can do what he felt he needed to do, but I was not waiting for 10 days for a simple hose. I needed washer and dryer on 01/29/2009 when I purchased it. I was willing to wait the week because they were out of stock, I called the store after Dave departed around 5:00 pm and spoke to Matt he said "I will speak to the manager and give you a call back. I called the store three hours later because Matt did not call back. Matt answered the phone again I reminded him I called three hours ago and he said he would call me back and did not. He said well it's been really busy. When I told Mr Matt I would like to return the merchandise to the store and how do I go about doing that will someone pick it up or I can drop it off suddenly, they were not so busy to talk to me. Needless to say I have $2195 worth of merchandise that I cannot use because of a hose with a hole in it that Bernie's is not in a hurry to fix. In the meantime who pays for my time that I spend calling the store, who pays for the hours spent waiting for a delivery man to show up. Who pays for the 8 hours spent waiting for a tech to show up for 5 minutes to tell oh by the way I don't have the part. Only in America

Yes very recently we have also purchased a microwave oven from PANTALOON, Bhubaneswar on january 7, 2009. IFor last 10 days it is not working. So we contacted customer care either to replce the same or to repair the same. We telephoned to many many times to the service centre and also PANTALOON. But the person concerned doe not seem to be serious and has not yet given back the items. A brand new item of reputed comapny does not even work for 15 days.

bedamati das

India Today Book Club — Non-Delivery of Ordered Items

Ref.: ITBC No. ITBC08654429

I had ordered 16CD + Reebok Shoe and other FREE Gifts along with order against which the above ITBC No. was generated by India Today Book Club. This is to note that only the shoe I have received. I had lodged complaints over phone several times at[protected] and every time they are giving fake assurance that within 7-14 working days I will be able to receive the items. I have also sent e-mails complaining the non-receipt of the ordered items. The order was place long time back.

Till date I have not received the items nor received my money back.

I purchased a split A/C through DAS electricals on Ahmed Nagar Road In Pune.It has never worked satisfactorily with some or the other defect coming up time and again.Since last two months it is non functional.Complaint was lodged and was told that there is a manufacturing defect with external unit(Complaint Number 0979).I was asked to shell out money for its replacement even though it was in warranty period which I still did for urgency of repair but nothing has happened till date.I am being told since last three weeks that the VP has to confirm replacement however he seems to have no time for customers and we are suffering.It does amount to ballatant cheating and denial of facility inspite of all the warranties and promises.
What does one do now.Go to consumer court ? or legal action Please suggest as I have got fed up of pursuing the complaint with no result.
A very unproffesional approach in these times of slow down.
Please Help.

I have taken washing mechine from one of the authorized dealer from pune.they said that with 2 days will reach for demo and install the mechine.but still they are not responding.even dealer is also not updating reg this.

Whirlpool 220 Litre. Refrigerator — Main Door Collapsed

To,
The Vice president / Director
Whirlpool of India Limited.

I purchased Whirlpool 220 Liters double door refrigerator 8 years back from Atul Electronics Mulund (West) Mumbai 4000080.

My refrigerators main door bottom hinges are not working properly.

I have registered complaint on 6th Mar’09 to Whirlpool Customer Care (complaint no. 2761 ) the lady on the phone was Sonal Sathe, she gave me customer ID as 5555550 and said that the engineer would come to my place.

On 7th March’09 a person came, he went without proper checking of the refrigerator & said that he has a meeting to attend and promised to come again.

We have been following it up practically every day with the customer care
But there is no response from the customer care
And no engineer has turned up till today i.e. 28th Mar’09.

The problem became worst as Yesterday evening the entire heavy door along with its contents collapsed down.

Again today we called up Customer care but the lady (Sonal) is giving the same old reply that engineer would come to my place.

It has been painful & horrible experience for us & Whirlpool has demonstrated Worst, Shameless, approach towards its customer.


Ravindra Shinde

India Today Book Club — Non delivery of ordered items

The service of India Today Book Club is appalling. I booked an order on 03/03/2009 and was informed that I will get delivery of the goods within two weeks.

When 3 weeks had passed and there was no communication from ITBC, I called up the helpline number. The first agent just hung up on me!!

The second agent told me that the shipment was already handed over to Bluedart Courier and gave me a AWB number. When I checked the Bluedart website, the AWB number was not valid.

When I called up again after a week, the third agent told me that the shipment was not yet handed over to the courier. I asked for an email status of my order, which was never sent.

My experience is that ITBC is a bunch of liars and scamsters. BEWARE!!!

The service of India Today Book Club is appalling. I booked an order on 03/03/2009 and was informed that I will get delivery of the goods within two weeks.

When 3 weeks had passed and there was no communication from ITBC, I called up the helpline number. The first agent just hung up on me!!

The second agent told me that the shipment was already handed over to Bluedart Courier and gave me a AWB number. When I checked the Bluedart website, the AWB number was not valid.

When I called up again after a week, the third agent told me that the shipment was not yet handed over to the courier. I asked for an email status of my order, which was never sent.

It is a month now, and of course I haven't received my ordered items.

My experience is that ITBC is a bunch of liars and scamsters. BEWARE!!!

sir,
I have whirlpool refrigerator model no.WRNA 228G20
I have service contract up to25/06/2010, recipt no ;-3524 dt;26/06/2008 paid amount Rs;2804=00
complain no:-MB-[protected], Date;-6/04/2009

as my refrigeratoris giving low cooling problem, but whirlpool service center person not responding to solve problem as they have all ready collected service amount


H.M.LAD
Chincholi bunder rd
MUMBAI 400 064

Dear sir,
I have purchased a Whirlpool inverter / UPS from your dealer M/s SRI SYSTMES, Coimbatore, TamilNadu.Prop.Mr.Soundarrajan. His Mobile No.[protected].At that he informed that we are having vaccum cleaner offer with UPS. so, i purchased and introdued my friend Mr.saleem. He also purchased two UPS FROM him.. After 8 months also we didn't get our vaccum cleaner. When ever we contcted, he used tell once we receive it we will hand over to you. Comparatively other UPS, your cost is slightly higher. Because of Brand only we have purchased the same from your dealer. Now days he is lifting the mobile also.
Last week also i have raised the quary but till date no body shown interest to solve this issue.
P S T SETHURAMAN,
NO.7 ANNAI ILLAM, PONVIZHA NAGAR, GN MILLS, COIMBATORE 29
pl take necessary action and solve my issues.

Whirlpool Fridge Royal Steel — repair

Purchased fridge on 26.1.2008, Model No.10796, it got repair few days before, the main defect in cooling process, i made a complaint on 7.4.2009, and another complaint on 10.4.2009, the executive came from customer care center. but they didnt work properly, and gave improper reason, not only that and also executive says to me that your complaint creating a giddiness.very poor and worst cusomer service. kindly repair the fridge and give good advice to your executives.

Address. No.6/7, mani street, mahalakshmi flats,
srinivasa nagar, d4 block, perunglathur, chennai 600 063
phone[protected]

I had purchased a washing Machine Sensation /neo + from DASS ELECTRIC TRADING CO(P) LID, vide invoice Number 9998PSC dated 26-10-08.The person who came for installation fund the particular piece was not proper and I complaint with reference to complaint B040148 and B240424 they have replaced the same.But the second one also have some problem .Again i have registered complaint with the number B010524. usually whenever I complain either a ask through phone what is your problem or a sent a non qualified person just for name sake to satisfy the customer. Though I have informer to the Dass Agencies where I had purchased they also say we will inform to the concerned person and give a new registration number. Though I purchased the machine to wash all our clothes as my wife is not keeping good health. But now this make me and my wife very sick.Please solve this.

To
Whirlpool India
sub-complain about gas realated problem in fridge.
with regard I "pankaj singh mehta" want to say that i m your one of the customer have bought fridge from your company since 6th of aprail 2009.Now I found some problem in fridge and not getting the bill no.119 of STAR ONE HOME APPLIANCES, south Ex., part-1, delhi(Head office:sector-15, faridabad) and telephone number [protected] and [protected] provided by you for many days.
kindly sent one of your employee.i will be thankful to you.
pankaj singh mehta
c-476 brij vihar ghaziabad u.p-201011
[protected], [protected]

Dear Mr.Navneet Singal Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Ashok Mittal Your complaint has been resolved on 16/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — NON DELIVERY OF ORDERED ITEM

Pl ref No [protected]

I had placed the order somtime in Jan 2009. I had Rs 3100/-. After chasing and making number of calls, I was told that kit has been despatched on 03 Mar 2009. The story is being repeated by every one on customer care who by the way don't know anything of customer care . I have made 13 calls to customer care in last almost 2 months. No one has ever bothered to reply or take any action despite numerous promises made by people like Justine Fernandes, Jiten Thakur, Azim Khan and so many others. I have spent lot of money and even more precious time in conversing with so many people without any result. After almost 3 months I am still being told to wait for some more time. I have made certain queries, no one has bothered to answer these

1. If item has not reached me whose responsibility is to check?
2. Have you checked even once with your despatch department even once as to whether package has reached or not?
3. If you have to wait, you wait for how long before either package is delievered or comes back to you?
4. How is that an item on cash on deleivry reaches absolutely in time and safely but an item for which payment has been made has not been recieved as yet even after 3 months?
5. How is that I get atleast 5-6 calls in a day to tell me about new offers but despite my correspondence for last 6-7 weeks none of you neither you or customer care has bothered to check up anything beyond saying the same stupid crap?
7. What is the number of phonecalls made and emails sent by me?
8. If none of you stupid guys are unable to tell me anything beyond you recorded replies, who is the one I can approach?

My interaction with the company has been extremely disgusting. Attitude of company is that they care two hoots about the customer. It is amazing to know that after making 12 calls no one has bothered to take any action. I have been sending mails but reponse once in while only repeats the same story that we have already despatched the item wait for some time, without specifying anything. My pointed questions are not being answered. What can we do? Can this company not be sorted out.


Col Ajay Kumar

Col Ajay Kumar

Dear Mr. S.Varier Your complaint has been resolved on 23/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Whirlpool Washing Machines / H70 — Cheating with COSTOMER

Respected sir,
KINDLY check the complaint detail as given below.Im am very Frustated about ur service
Date OF Complaint[protected][protected]Complaint No.
09/04/[protected][protected]ch[protected]
15/04/[protected][protected]ch[protected]
09/09/[protected][protected]ch[protected]
26/09/[protected][protected]ch[protected]
11/12/[protected][protected]ch[protected]
15/04/[protected][protected]ch[protected]

Regards

Naresh Gupta
Cust. id-ch/c1207/71707
Mobile no.-[protected]

Hello Sir,
I have purchased 2 Whirlpool Mastermind AC's from Anugraha Home Appliances, Triveni road, Yeshwantpur.
and now one of my ac is showing some problem and its under warranty period.Can u please send some servicing guy because it needs one.I have been trying to call up, but there is just no response.

Kindly arrange for the servicing of the above.

Thanking You,
Mr V Govindraj
[protected]

address
no 49, 1st floor, 3rd cross
HMT layout, mathikere, Bangalore-560054

Dear Mr. A.Shaikh Your complaint has been resolved on 24/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

I have bought a refrigerator in december 2007 from Digital Shoppy Guntur. in september 2008 the refrigerator was stopped working.So i complained at the showroom and they have given the auth.dealers phone number.when i called certain dealer so many times they have visited my house and told that the compressor has failed, and we will replace it in a weak.But after my thorough following and number of calls they have completed the work in DEcember 2008 by charging me 1300/- as charges. Now the problem repated in this month april 2009 .then i have repeated the same process and they are saying in a weak we will replace the compressor. what do ?

I TOO HAVE COMPLAINT THAT MY WHIRL POOL WASHING MACHINE IS UNDER REPAIR ( WHICH IS UNDER WARRENTY). I MADE COMPLAINT, WRITTEN TO THEIR COMPANY MANY TIME. BUT THERE IS NO RESPONSE. NOW I HAVE DECIDED TO CHALLANGE THEM IN THE CONSUMER COURT.

I TOO HAVE COMPLAINT THAT MY WHIRL POOL WASHING MACHINE IS UNDER REPAIR ( WHICH IS UNDER WARRENTY). I MADE COMPLAINT, WRITTEN TO THEIR COMPANY MANY TIME. BUT THERE IS NO RESPONSE. NOW I HAVE DECIDED TO CHALLANGE THEM IN THE CONSUMER COURT.

v.thirugnanam
[protected]

yeas u r right .
Whirlpool India is a liar company .

i have washing machine and latest model of refrigerator.quality of the products are very poor and parts are not available. i suggest everyone do not buy the products of this company . i am planning to go for legal action against this company,
From-Rakesh Bajaj
Chandigarh
India
Mobile No.[protected]

Whirlpool Refrigerator — cooling problem and defrost button is not working

I purchased a new refregerator in the month of march, now we are facing cooling problem and the defrost button is not working so please kindly provide your service .I am unable to give complaint over customercare serivce, so plz look ahead for the further endeavours, my contact details-91-[protected].

I Had purchased a wahing machine from a year bac new sensation, from the day one we had problems with it, my owners have complaint that it sounds link a aeroplane take of when in drier mode. We had to call the service center for several times but absolutly no response.

If some one wants their BP to shoot up please go ahead an buy Whirpool products.

Whirlpool Fridge 165 Ltr — non attendent of service call

Dear sir,
the above mentioned is not working since 14/4/09 and the complaint has been registered by the call center and also by te service center but till date the problem have not been solved nor there is any feedback whenever I call them they put me on hold or say we will send tomorrow but tomorrow never comes there is a person called Akram and his mobile no is [protected] earlier he use to take call but now he do'nt answer the call or switch off the phone I have a small kid you can understand the problem without the fridge in this climate.I have several complaint to call center but there is no progress.now the last hope is on you that my problem will be solved through your help.

Thanking you
Shafiq Khan
[protected]

no progress or feedback

I am Madhrigeratoava rao customer at Hyderabad. I have purchased Whirlpool refrigerator model Icemagic FF350 on[protected] at J.D.Electronics, Hyderabad. at a cost of Rs.22, 500. From october 07 onwards it started giving troubleby blinking of the lights on the fron door and a continuous beep sound was coming from the fridge. We opened the door and shut after which it stopped blinking. But the blinking was continuous and subsequently i approached the service centre. After several requests a complaint was registered with HD [protected]. a TECHNICIAN WAS SENT TO ME WHO ADVISED ME TO TAKE A STABILIZER AND ALSO A ANNUAL MAINTENANCE CONTRACTWHICH COSTED ME Rs.1175 and Rs, 3990 respectively.. But there was no improvement in controlling the beep sound and blinking of the lights. No personnel visited my house for my continuous complaints. My Annual Maintenance contract expires by[protected]. Since 2007 and till now i have been complaining and there was no or poor response for my complaint. I propose to approach a consumer redressal forum at the in this regard. I hope with this mail consumer cenre of Whirlpool at Hyderabad will wake up and redress my complaint

Air Conditioner — Unjustified Service Charge for repairing of Air Conditioner

I booked the services of Sree Aircon Services ( Repairs and Maintenance service provider for Carrier Air Conditioners)) 2/2C Ballygaung Place East, Kolkata 700039 phone no [protected] for repairing of my air conditioner. At the time of booking of services, I was told the following:
1) Service Engineer will visit the machine first to examine the condition of the machine.
2) For this visit I will have to pay Rs 350.00 which will be adjusted with the bill for services, if they provide the service for repairing job.
3) After inspection, they will rrovide me an estimate.
4) If I agree to pay as per estimate, they will undertake the repairing job for which I will have to pay as per estimate after deducting Rs 350.00 paid earlier on first visit.

Accordingly Service Engineer visited my residence on 29.04.2009 and we paid Rs 350.00 at the time of that visit.
I did not get any estimate from the service provider. instead when we contacted them over phone asking for the estimate and repair of the machine at an early date, I was told that the expenses / charges will be around Rs 3000.00. I gave consent for carrying out the repairing work.
Repairing work was carried out by the service provider on 05.05.2009. After the job was done, a bill for Rs 3419.00 was produced to my wife asking for the money . My wife asked for adjustment of Rs 350.00 paid ealier as agreed but did not get any justified reason for non-adjustment of the amount. Instead they insisted for early payment on the plea that their time is bwasted by raising the issue of adjusting the sum of Rs 350.00. My wife paid the full amount of the bill for Rs 3419.00 and asked for receipt for the same. But the service engineer did not provide any money receipt and stated that they do not have any practice to issue money receipt.
My specific complaints against the service provider is the following:
1) Money receipt has not been issued against receipt of payment.
2) Rs 350.00 was not adjusted from the final bill.
3) Service Tax amounting to Rs 319.00 @ 10.3% on Rs 3100.00has been recovered unjustifiably as the elements of bill include supply of material which does not attract Service Tax
The relief sought by me are as below:
1) Money receipt is to be issued;
2) Rs 350.00 not adjusted from the final bill is to be paid.
3) Excess Service Tax amount recovered is to be refunded

I have experince about the refrigirator I purchased. It is defective. I therefore believe that the above complaints are all genuine and the company should take appropriate action immediately instead of exhibiting these complaints and keeping quiet!
lpsastry
(father)
for P.Sudhesh

My complaint is genuine and needs immediate attention to replace the defective piece
Hope you will arrange for it.
Please reply to my e-mail address given
Thank you
sincerely yours
lpsastry

NO TO WHIRLPOOL APPLIANCES
HAS THE WORST CUSTOMER CARE SERVICE EVER SEEN.

i agree with the comments passed by other friends. despite having PMP agreement with them they have not visited my refigerator.

amrican no 0000000000000000000000000000000000000000000000000001 company in world and all indians employee also. mujhe kehne main koi dukh nahi hai ki company se jayada gande (bad people) koi nahi

Sir,
I have purchased a washing machine on[protected]. Since it was working well after the guarantee period, the company compelled me put the machine under Home Care Plan(Rs. 1820/- for two years). After a long hesitation I’m agreed. I think the company will care for the spare parts that are to be replaced during the HCP period[protected] to[protected]. But the company technician doesn’t change any spare parts with free of cost. They charged for every replacements and only the visiting charges (Rs. 280/-) was not billed. During the HCP period the formal visit of the company staff is 4 visit. In my memory they weren’t attend the machine that much visit. Even they were not cleaning properly and only in the aim of selling company made products such as cleaning powder and hose tube etc. there are many calls to me from the call centre to exchange old machine buy a new Whirlpool products. I have such a bitter experience with whirlpool.
Thanking you! Your’s sincerely,
M.Saravanan

Whirlpool Platinum Window Wawr18g30 | 1. 5 Ton Platinum Model — Very bad experiences with Whirlpool air conditioner

Dear
Sir/Mam
i am Sri Soumya Ranjan Sahoo, living in orissa Bhubaneswar i am using almost all your product from last 5 years.i have purchased a whirlpool patinum window WAWR18G30 | 1.5 Ton Platinum Model on[protected], from Rajpath moters Bhubaneswar, after installation of A.C it's found that the Front grill of A.C is not properly set, then i call back to authorized service people from Whirlpool service center, they came and attain the call and try to adjust the cabinet but instead of solving the problem they damaged the cabinet and front panel grill of my brand new AC .

So i need urgently to replace of both cabinet of the AC and Front Grill

I am writting this mail because your authorized service people, not properly attain my grievances.


So i am requesting to you kindly look after this matter from top leavel to solve my problem as fast as possible.Still one month is over but my problem not solve yet


Your's faithfully
Soumya Ranjan Sahoo
444 (P) Paika Nagar
Unit-8
Bhubaneswar
Orissa.
Phone:[protected]/[protected]

Whirlpool / Refrigerator 175 Masterpiece — RUST AND DENTS

We have unfurtunately bought this refrigerator from Navyug Industries Kapurthala. We have found the refrigerator to be rusted all over, the door, roof, side wall etc. Also has dents on the side walls.
Have been following up with the dealer for approximately a year but there is no action taken. We would want this rubbish to be removed from our premises.
We would appreciate a prompt action or will take the matter further.

To,
The Vice President - Consumer Services
Whirlpool Care Consumer Cell
Dear Sir,
I am regrate to inform you that Whirpool service is disapponting me so much. I had several complain but so far no one attend the complain. If it is continue in future then I have no any other choice except to file a case in consumer forum. If anything you can do then do please immediately because my washing machine is not working last two weeks.
Purchage Date of washing machine 14 june 2008
First information in Maharaja complex patna in July
second complain no. PT-[protected] IN JULY 2008
Third complain no. PT-[protected] DATED 3 MAY 2009
Telephonic reminder on 9th may 2009, twice
Telephonic reminder on 10 may 2009,
Telephonic reminder on 13 May 2009
No one visited so far to attend the complain.

Thanks
Dr. Vahab Ali
Coustmer ID. PT/C/0608/14826

Dear Sir,
I had given a micro-oven Magicook for servicing to the Whirlpool authorized agencies at Trivandrum namely HI-Tech Solutions on[protected] and till now there has been no favourable response from them till now. Iam getting very inconsistent replies which are contradictiory and is better discussed personally through phone. On the whole while we consider the Whirlpool aappliances are elegant and good looking; the service provided is extremely frustrating. I would like your top officials to look into this matter. The details :- serviceagency phone is[protected]. opposite Ganapathi koil, Vazhuthaikaud, trivandrum:-14

work order no H-2848. on M.Sundaresan. customer name.

Please donot buy any product of Whirlpool, it's third grade company, helllllllllll

Whirlpool India Ltd / Refrigerator — Quality of the product is very poor

To,
Manager
Whirlpool.

Dear Sir,
I purchased Whirlpool refrigerator( Model 8033, Serial No. INA[protected], Code: 041018) in march 2005. Compressor stopped working after one year, same was replaced by company with a charge of Rs-1250/-( though the compressor warranty period is Seven years). At present the refrigarator has stopped cooling as the timer, bimetalic swicth and the heater are not working. So i paid another Rs.1350/- for the replacement of the same. Within the three-four years, all the main components of the refrigator have been changed on chargable basis.
I would like to know whether your Quality of the refrigerator is good enough to satisfy a customer? Is your QA section are functional?
Please do the needful.

Shantanu Bhattacharjee
C-1/1, Anuasha Colony
PO: Bhabha Nagar
Rawatbhata via Kota
Rajasthan

Phone: [protected](R)
Mobile: [protected]

Complaint(Chennai) : We owned a Whirl Pool Washing machine and had problem in course of time. Precisely problem of the machine: Water uncontrollably filled continuously inside and spilled out side off the machine. So spoke to customer care and they did send a technician. He said it would be minor problem and we have paid him.

The problem would occur with in 15 days to 30 days again. Again he would come and convince us saying that you are no longer going to have any problem in future. Likewise we spent more than 50% of money (Rs 6000) for fixing. But no use, later we realized that technician cheated us.

We made up our mind to buy new washing machine and we did. The new machine is also having the same problem of water overflowing out of machine and that too within few months of purchase. We are no longer going to use Whirlpool products anymore. Whirl Pool is going to kill its business by losing customer trust.

I have taken whirl pool Refregirator on[protected] model no is 11255 and serial no INC[protected] at Produttar Andrapradesh, on[protected] Refregirator cool effect gone all stuf kept inside was spoiled.complaint given to the shop owner and local service person of company, after two days service machanic came and taken the Refregirator, still[protected] he has not returned the Refregirator, He is telling that copressor dameged, company is not having stok, when company sends i will give the Refregirator, Shop owner is not at all responding properly, he is telling give complaint to CONSUMER COURT, I am fed up with calling coustomer care, service Engineer, and shop owner. Still now i have not got the Refregirator or its replacement. Please do some thing other wise Whirl pool name trust will spoil.

we buy whirlpool washing meachine frount loading model we are leaving saligramam chennai now meachine not working please advice near the your service engineer contact num

I purchased Whirlpool Icemagic 280 litre double door fridge in July 2005. In September 2008 its compressor was said to have been burnt and was replaced free but with other charges summing up to about Rs 1000.00
After about 6 days of repeated calls it was done and sent back to me It never did satisfactory cooling and repeated calls were not answered.Ultimately a technician came on 24/04/2009, gave me a bill of 1344.00, took a cheque of the same amount and there is no news from them till now. Today is 28/04/09 time 17:45 hrs

whirlpool/refrigerator — nothing is being done

our refrigerator had already bean replaced but this one is also having a defect in it ... the door does not close completely ... we have talked to the dealer also but nothing is being done the say that they have forward our complaint but it has been three to four months but nothing is done ...

Whirlpool/ Iceberg refrigerator — Poor Make Quality and Service

My father Mr U P Srivastava Purchased a Whirlpool 310 litre Iceberg refrigerator on 26/12/2005 for Rs 17990/- from air care engineer, Llal Bagh, Lucknow. Ever Since purchase the refrigerator has been a source of problem rather than be an asset. Immidiately after purchase there was a problem in the cooling system and water had started coming out. After a lot of persuing company representative finally repaired the fault. Of late the outer casing of freezer door has suddenly caved inwards without any external pressure/ shock. After lodging complaint with the call centre and giving the cmplete details of the fault, all that was done was that a service engineer turned up, charged about Rs 300/- (as visiting charges) and simply noted the defect. He added that the complete door of the freezer costing over Rs 3000/- would have to be replaced.

It is indeed pathetic state of affairs that a reputed brand such as Whirlpool provides such appliances having poor build quality. Quite a lot of effort and money has already been spent on an appliance that is supposed to ease household functioning. It would be appreciated if the Company goes beyond the terms and conditions of Warranty and does the needful to rectify self devloping faults in the appliance.

It pain me to see my parents troubled with the fridge when ever I come to Lucknow on leave.

Whirlpool/ Fridge — Poor after sales service

We had purchased a fridge last October considering Whirlpool not only the best but also best in after sales services also.
This May end the fridge door had started getting heated up and the door gasket got loosened. I lodged a complaint regarding this at Chd call centre on 01/06/2009 they gave me complaint number CH[protected] . But to my surprise no one has turned up since then. I have called the call centre at least 6 after that, every time they say matter has been referred to Head Office and they personally shall highlight the matter. They gave a landline number which no one picks up at calling.
My friends have feeling about Whirlpool that they pass the warranty period like this only.
I am writing to you as my last hope. I had mentioned the complaint number CH[protected] . We never had ever thought of such bad after sales services. This fridge I had bought for my parents, now I have a buy a new fridge for my use at my job place, and with much regrets I say that surely I may not go for Whirlpool.
I hope you shall take up this matter seriously

Whirlpool — Manufacturing - Poor Quality

This is to complaint abount the quality Whirlpool Product.

I have purchased Whirlpool Doubledoor Fridge of 250 Ltrs on 15/07/09. The product stop colling in 20 days only. On complaining to customer care, executive came & said Gas has been chowked. I was shocked about the quality. I called up Service Centre & discussed on this. According to them, their senior engineer will came & will check again, Till now nobody have visited again.

CAN SOMEBODY TELL ME HOW MUCH TIME IT WILL TAKE FOR SENIOR ENGINEER TO COME.

BULL ...

PERSONAL OPINION : Please do not refer any whirlpool product to any of your friend.

Parveen Gupta
[protected]

Whirlpool 220L Double Door Fridge — Residential Address

Dear Sir,

In my complaint I forgot to add my address and contact details, they are as under;

Thakorlal Shah,
Building No. 1 Panchsheel,
Flat No. 106, First Floor,
M.L.Camp, Maharshi Valmiki Road,
Matunga, Mumbai-400019.

Mobile No. [protected].

Thanks,

Thakorlal Shah.

Whirlpool — Poor quality and service

I feel i did a blunder mistake by purchasing a refigerator from Whilpool, i wanted to change my refrigerator in the month of Novmber 2009, i thought Whirlpool is multinational company and thier quality may be better than other companies and i bought the fridge, with 3 months after the purchase fridge stopped working, i gave complaint to their service centre, they cooly responded after 3 days, that too after serveral requests over phone and filled GAS, exatcly after three months, Fridge again stopped working, i gave a complaint to their service centre, the response was similar, this time they took 4 days to repair, now after 3 months after the last repair, Fridge stopped working, i gave a complaint yesterday and asked them to replace the unit as it is coming for repair every now and than, may because of the poor quality.

The company should undaerstand few things,

1. Fridge( Refrigerator) has become very essential house hold item, when a complaint is registered, it should be addreesed immdiately as food items are perishable
2. When you get complaints of repir frequently, they replace the unit instead of repairing, since it is connected with their reputation and customer satisfaction.

I suggest, think twice before going for WHIRLPOOL brands.
Gopinath
Hyderabad

Sub: Unsatisfactory service after availing service contract w.e.f. 10.06.2008 to 09.06.2010 (24 months) with M/S. Biplab Enterprises, Siliguri, West Bengal against Whirlpool Washing Machine Model No. 7234, Serial No. INB[protected]
~~~~~~~~~~~~~~~~~~~~~~~
I am the customer with your first product launch in Siliguri, West Benagl and still continuing.

My Product Details:
~~~~~~~~~~~~~~~~
Description : F-65
Model No. : 7234
Serial No. : INB[protected]
Date of Purchase : 05.08.2004

Service Contract Agreement:
~~~~~~~~~~~~~~~~~~~~~
Mr. A. Biswas
M/S. Biplab Enterprise,
Siliguri, West Bengal,
Ph[protected]

Application No. HP01 248225 Dated 10.06.2008 (24 Months)
Inspected by: Samjit Mandol


The above machine purchased on 05.08.2004 and satisfied until I enter into this service contract greement w.e.f. 10.06.2008. It is found that the service people deliberately avoided to attend the complain lodge with them as a result the service contract agreement found useless. You are requested to let me know what steps should be taken either or from your end to get satisfactory service from your service people. It is not desirable to disturb you as the matter can be sorted out with your local authority however having no. other alternative I keep you inform about your poor service and my dissatisfaction.


MONA PAUL
M/S. M. & C. Iron Stores,
Sachitra Paul Sarani,
Haiderpara, Siliguri,
West Bengal
Mobile No.[protected]

sir,
i have brought a fully automatic wirlpool H56 washing machine in surat. every month i have to call the service engineer for some problem and i have to wait for weeks to solve my problems. presently my washing machine had a thermostat problem and they took it to the service center , even after 15-days of continious follow ups and requests i m not getting any response. my complain no. is AH-[protected] dated[protected]. what should i do now ? , please help me.

i purchase a whirlpool 123 650d sports from your dealer MANGLAM ,M.I. ROAD ,JAIPUR on 04nov,2010 under invoice no:2280 date 04.nov-2010,
After one year machine is giving us lot of trouble like it caught fire two times while working
till date and its important parts got damage,after complain they took 6days to repair the washing machine,i spend my hard earn money
to purchase this machine for my comfort,but we felt a lot o[censored]ncomfort
by useing this machine,delaer response is very very poor he refuse me
to give any kind of help by saying his work only to sale the washing
machine, he not sit for listion any complain you ask the company

i need my money back i donot like to keep such truble full machine,i am wooried due to this fault (fire) my other house hold can catch fire along with washing machine.

i hope for favourable response from your side


RAJEEV SIMLOTE
10/975 MALVIA NAGER
JAIPUR-302017
RAJASTHAN

[protected]

I find companies paying scant respect to the complaints registered. I have a problem with washing machine now. I bought a washing machine WM Splash Light Grey, Serial No: INB[protected], model No: 10437 on 16/2/2008. On 24/3/2008 it developed problem with scraping noise from the bottom.

A person attended on 25/3/2008 and said a part has to be replaced. Till now there is no sign of him. I have called call centre on 26th and today 3 times. They assure to send somebody within so many hours but nobody turns up. I was even informed by the call center person that one of their service engineers had reported that they come on 25th. But we are very sure that nobody has visited us after the first visit. What surprises me is that how can a machine stop working within a month.

Their service is very poor.

I am narrating below my experience with the Whirlpool and its refrigerator. As anybody can make out that my experience is worst than that of Mr. Koul, as I have been having problems with the fridge right from the beginning and had to manage without fridge for about 40 days after its purchase on August 11, 2007 and now for 12 (don't how many more) days. I suggest that my complaint too be appended with Mr Kuldeep Koul's Complaint to the Consumer Court.

We had purchased a Whirlpool Double Door Refrigerator (Iceberg 340 Steel) on August 11, 2007 from M/s TV House, 25, Main Market, Kingsway Camp, Delhi 110007. The piece supplied to us was defective. This was brought to the notice of the Company, whose person came and inspected the machine and accepted that the fridge needs to replaced. The replacement came after about 40 days after innumerable reminders. As the temperature outside starting increasing by March 10, 2008, we discovered that food items kept in the fridge are getting stale because of inefficient cooling. Complaint was lodged to the service centre of the company on 18th March. A service person came and told that the defect was in switch which had been rectified. However, as the problem persisted, we again got in touch with the company. Again another service engineer came and told the the problem is with the vent which gets clogged due to a manufacturing defect. He promised he would get the parts to be replaced and would set the fridge right by 21st evening. The fridge is still lying switched off since than. In between, we have made numerous calls to the company. Last response from the company was on friday, 28th March. The person on the line told that in a week's time a team from Quality Control of the company would visit our residence and after inspecting would decide further action.

From the above detailed account of our experience, anybody can make out the callous attitude and befooling tactics of the company. How can one beleive that a simple machine like a fridge requires so much deliberations for deciding the fault? My request is either company should replace the machine with a working model of similar type or should refund me the cost of the fridge along with compensation for the amount of time wasted by us in pursuring our complaints and the mental stress to which we have been put to in this process.


SB Babbar

I am an aggrieved senior citizen regarding tarnished service from the Whirlpool India.

I am using Whirlpool Whitemagic Hot wash under AMC for past some years.

My complaint regarding non functional heater vide serial 7791 on the 24 Nov 08 is yet to be solved, instead the so called engineer from Dehradun Chawla Electronics has left evn the PCB useless and the machine is standing non functional for last one month.

I don't know what to do? Mr Chawla has yet to takee some positive action. His number is [protected], please someone from Whirlpool call him up and request him to do the needful.

Whirlpool — No service for 350 Ltr refrigerator from 3 months

we are very much upset for last 2 months... our refrigerator is not giving cooling at all...

Engineer visit... after 4 days & then he is not able to find the fault.

we are very much upset... such a poor quality of engineers are hired by the 'WHIRLPOOL FARIDABAD AGENCY' THAT THEY ARE NOT ABLE TO CONCLUDE WHAT FAULT IS...

POOR SERVICE POOR COORDINATION BY FARIDABAD SERVICE CENTRE.

We dont have invoice/reciept bill, then no concerned person is properly guidingour microwave which is only 5 months old is still not working... House no.: 1145sector17, Faridabad, Ph. [protected]

Dear sir,

We have not received any reply or action on this issue till date.

Regards,

Ravikumar C


From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@yahoo.com
Subject: RE: HP 04041805
Date: Tue, 4 Aug 2009 17:36:39 +0530

Dear sir,

Thank you for the visit from your Calicut Service Centre.

The service personnel was not very helpful in resolving the issue, his response to our query were not specific and answers very vague, he was trying to avoid the job, and not understanding crux issue

The issue is the refrigerator has got rust,

We had purchased a whirlpool model 1210-220lt in 1997, we had opted for anti rust package offered by Whirlpool at that time and we had paid for a 5 year term ( Receipt available) and renewed the same for a period another 5 years and subsequently Whirlpool came up with Home care Plan

Product No : CO/P/0907/44726 purchased on Sept 19, 2007 and we availed of availed Home care Plan Registration NF-0810-24m Plan code No. 1023171 . We were told that the Home care Plan overides all previous plan and rust coverage is also covered in the plan.

As per the plan Whirlpool service had to visit us for preventive maintenance on the following dates : 19/3/2008; 15/9/2008; 14/3/2009; and one for 10/9/2009; because of lack of support from Whirlpool service or Homecare the refrigerator has developed rust on the door and the frame .

The visit on Friday ie July 31st was the first visit under the plan

Your Calicut Service Centre, is one of the most Customer Unfriendly centre that i have across, they are not bothered about customer query, and well the moto seems if it is old model avoid all services at any cost.

I request you to sent your Service Manager for the region, to look into the issue and advise accordingly


Our contact details;
V Vilasini,
'Damodhar'
Thiruvannur P.O.
Calicut 673 029

tel[protected]
Mob : [protected]

Regards

Ravikumar


To: [protected]@hotmail.com
CC: [protected]@gmail.com; sree.[protected]@gmail.com
Subject: Fw: HP 04041805
From: [protected]@whirlpool.com
Date: Thu, 30 Jul 2009 18:05:44 +0530


Dear Sir,

When we tried the below give number, it is ringing only, no response.

We have given instruction to our Service Centre, Calicut to attend your complaint.

They will be contacting you on this without further delay

Regards,

Elsy Thomas
Cochin.


----- Forwarded by HomeCareConsumerCell/Faridabad/IN/E/Whirlpool on 07/30/2009 04:41 PM -----

Ravi Kumar <[protected]@hotmail.com> 07/30/2009 09:28 AM

To: Home Care Whirl Pool <[protected]@email.whirlpool.com>
cc: <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, aa aa <[protected]@yahoo.com>
Subject: FW: HP 04041805



Dear sir,

No action yet from your side

Regards

Ravikumar C

From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@email.whirlpool.com
Subject: RE: HP 04041805
Date: Tue, 21 Jul 2009 10:28:54 +0530

Dear Madam,

It is quite surprising that you do not have the details of our Home care program, where as your Head office has sent us official letter in this regard in 2007 itself, your calicut service centre too has the details.

Our contact details;
V Vilasini,
'Damodhar'
Thiruvannur P.O.
Calicut 673 029

tel[protected]

Regards

Ravikumar


To: [protected]@hotmail.com
CC: [protected]@whirlpool.com; [protected]@Whirlpool.com; [protected]@whirlpool.com; [protected]@Whirlpool.com
Subject: Fw: HP 04041805
From: [protected]@whirlpool.com
Date: Mon, 20 Jul 2009 15:56:08 +0530


Dear Sir,

With the below given Plan Number no record found in the system.

Please provide your contact number and address by return mail so that we can arrange to attend your complaint without further delay.

Regards,

Elsy Thomas
Customer Care-Cochin.



HomeCareConsumerCell/Faridabad/IN/E/Whirlpool 07/20/2009 02:38 PM
To
Dinu Joy Parakkal/Cochin/IN/E/Whirlpool, Callcentre-Kochi/Faridabad/IN/E/Whirlpool, Elsy Thomas Non-Whirlpool/Cochin/IN/C/Whirlpool
cc
Helpdeskindia/Delhi/IN/E/Whirlpool, Muthu Kumar Murugesan/Delhi/IN/E/Whirlpool
Subject
Fw: HP 04041805








Pls do the needful to resolve the issue ASAP.

With Regards,
Sreeja
Home care consumer cell,
Whirlpool of India Ltd.
----- Forwarded by HomeCareConsumerCell/Faridabad/IN/E/Whirlpool on 07/20/2009 02:37 PM -----

"Ravikumar" <[protected]@hotmail.com> 07/17/2009 04:33 PM
To: <[protected]@email.whirlpool.com>
cc: <[protected]@yahoo.com>, <[protected]@hotmail.com>
Subject: HP 04041805




Dear sir,

We had purchased a whirlpool model 1210-220lt
Product No : CO/P/0907/44726 purchased on Sept 19, 2007

We had availed Home care Plan Registration NF-0810-24m Plan code No. 1023171

As per the plan whirlpool service had to visit us for preventive maintenance on the following dates : 19/3/2008; 15/9/2008; 14/3/2009; and one for 10/9/2009; because of lack of support from Whirlpool service or Homecare the refrigerator has developed rust on the door and the frame .

We regret to inform you that in spite of our calls and visit to your Calicut Service office, no one turned up for any maintenance work, also we had requested or certain parts on the refrigerator door, which was not made available despite assurance. Now we understand that we have been sold an obsolete model in 2007, the reason for service centre not to take up the maintenance of this model.

We request you to kindly replace the rusty refrigerator at the earliest or we will be compelled to file a case against whirlpool at consumer forum.

Looking forward to a favourable action from your side.

Regards

For V Vilasini

Ravikumar C

my refrigerator is whirlpool fusion 200l which is creats cooling problem

Dear Whirlpool team,
We would like inform to you that, your servcies is not good after sale, very poor, not satisfied, for last two or three months your engineer visted in your house for checking the refrigerator, but they are not doe well, and they are change the some parts but its not working also well, I thnk its manufactruing defect in this refigerator, we request to you kindly take this refigerator back and refund our money, we are not take more tension for this system.

plz do the need full as soon as possible,

thnks

I have purchase whirpool refrigerator Genius XL in 26 th Oct.2008. my complaint is compressor giving huge noise & vibrating.

Please do the needful

service charges also too much.

Sue those [protected]@#ards!!!

I am angry, frustrated and furious...

they are cool, happy, unconcerned,

and they get there salaries????

make them sleepless

Wow that sounds terrible. Contact them via postal mail at their Whirlpool India head corporation office (you probably can get the address from an employee or on their website). You should write your complaint in writing to them, explaining what has happened, the defect about your washer, that the people cannot fix the defect and will not replace it with a similar washer.

Let's hope that works

Pablo

My problem also similar, I bought H65 machine in March 2006, never this problem solved by service engineers. The service engineers are not from whirlpool, rather they are from contract company engineers.

I bought whirlpool Washing machine after 25 jan 2008. I have been doing my complain abt machine from last one month. But still not taken any action about this. My complain no. is jp[protected]. I want to solve my problem as soon as. Machine is broking pent's hook.

Whirlpool Washing Machine Splash — NEW DUST COVER IS REQUIRED

I have a Splash Whirlpool washing machine. The Dust cover is worn out. I want a new one. Pl. direct me to the dealers in New Delhi/Delhi.

Whirlpool — not delivered

Purchased whirlpool washing machine on 14/03/10 sport model maroon color you have failed to delivered till date. are you threatening me by not responding to my calls and repeated request.Do you think customer who is coming to you are not worthy.respond to this mail or cancel my order and refund my money at the earliest. my advance receipt no is [protected]

Whirlpool — order not delivered

i had booked a refrigerator(whirlpool Mastermind DLX 300ltr Titanium colour) for last 20 days from Basudev Enterprises,Baripada,Orissa.But still now it is not possible