Whirlpool India Complaints & Reviews

Hello,

The door frame of my refrigerator got broken after the light impact, while my daughter was playing. I called the Whirlpool Service (Call) Centre and placed complaint with them. The engineer came and went back saying, he would check the part availability and fix the problem. It happened around six months back. Till now there's no news from them. I keep repeatedly placing the new complaints, but I'm getting no proper response. When I call the Call Centre, they simply say that, they would escalate the issue and nothing happens after that. Inspite of reminding them, after every 3-4 days, the complaint is falling on deaf ears. It becomes very frustrating, when the they company which claims to be no. 1 in the world, gives such a poor after sale service. There is a word of caution to all prospective buyers, please take this thing into consideration before going for any Whirlpool product, because after sale service is o[censored]tmost importance.

Thanks,
Chidambar

We had a problem in our Fridge, there was no cooling effect (not under warranty), we had informed the service centre about the issue in the month of March 09 over phone 60008558, 26680008.. They had sent a service engineer after a weeks time.. The engineer who had come informed there is problem in gas and serviced for the same, at that time he assured that all the other part of the refrigerator are working fine. We paid rs 1412 as the overall service charge (Bill no 001225 dated 31/03/09 for rs 1050, bill no 031475 dated 31/03/09 for rs 82 & bill no 001172 dated 27/03/09 for rs 280), the fridge was working only for 2 days later the same problem persisted hence we approched the service engineer n number of times but there was no proper response so we again called the service centre 60008558, 26680008 and filed a complaint against the service, they had sent the same person after 10 days time, at the 2nd visit the engineer said there is no problem with the compressor and again there is a problem in gas so he worked for more than 1 hour and later said there is a problem with the compressor and same needs to replaced. We were not confident on the engineer so we raised the complain again to the service centre, they had sent an another person to check the problem and he said the engineer has made some mistake and they will get back to us very shortly.. But no one turned up.. since march we have been keep calling the service centre almost once in 2 days but we are not getting a positive reply from them. I spoke to one of their supervisor Mr Paul 10 days before he assured there will be a call back given from their service, the same day evening we received a call and they assured the problem will be rectified by Monday ( 4th May) but till date no one has come to repair, in the mean time i had called almost 3 to 4 times reminding them.. But no proper response received hence i finally decided to file a case against the service people.. Pls throw some light on this issue... my contact no[protected]

Dear sir

i have purchased fridge on 25.08.2008
whirlpool450LDLX PROF REF INOX
FROM GREAT EASTERN APPLIANCES PVT LTD KOLKATA
MY ID NO IS-KL/C/0808/35769
SINCE LAST 10DAYS WATER IS LEAKING IN THE FRIDGE

LOGED COMPLAINT ON 05.05.2009 VIDE COMPLAIN NO-KL[protected]
AND ON 08.05.2009 VIDE COPLAINT NO[protected]

BUT AFTER REPEATED TELEPHONE TALK NO ACTION HAS BEEN TAKEN
BY YOUR SERVICE DEPT.
THE FRIDGE IN GURANTEE PERIOD AND MUST BE REPLACED IMMEDITELY.
THANKS
SUSHIL KUMAR KEJRIWAL
37B/1A RAJA MANINDRA ROAD FLAT NO-204
2ND FLOOR KOLKATA-700037
PH-[protected]
[protected]R)

my name is amit nisal from pune my customer id is pn/c/0409/11/727 .
I have purchased whirlpool's( which they say as no1 company ) 185 ltr refrigerater as model name Genius in jan.09.
Within 4 months ( before 20 days ) i had a problem that itis not working properly ( not cooling ) so i register my complain to whirlpool's care centre & they gave me my id complaint no. (compl. no [protected] )etc. After that their person come & check the machine & inform us that compressor to be replaced as itis not working .
service person tell me that within 2 days it will get replace .so i wait for 3 days but nobody has come so again i called local service station for inquiry again they told me to wait for 2 days so i did.
but still no response from their is coming . after i questioned for the same for last 5 days they are saying compressor is not available & we don't know when it will come. again i regsistered today my complain ( compl. no [protected] ) for not proper response & they replay me their person will call within 2 hrs. but still nobody call .
I am feelling very frustated & harrased by response on WORLD' S Giant quality product manufacturer such as Whirlpool .
IF this is a quality & services of Worlds no.1 company then what should i say. i[censored] can not make available spares such as compressor within 10 days then u should stop selling or making fool of people by sayiing ur no.1 company.

Before this mail i think & have a great respect that Whirlpool has a great Quality standards but after this experiance ...????????????

Now u pl tell me what should i do ( should i go to conumer court to file a complained ?)

thanking you

with regards

amit nisal
( +91 [protected] )

Sir,

I want to bring to your notice about the problem which i faced whilst purchasing a whirlpool Refrigetrator. In the begning itself a faulty product was delivered which was not functioning properly and after the service engineer had visited he was very reluctant to replace the product and was passing the buck to the dealer from which the product was purchased. On speaking to the dealer he said that it was teh company which has to replace the product. After heated discussions and arguments the company service engineer takes the bill copy and promises that the product would be replaced within three working days. But after three working days still they did not call and provide with an update. On calling their customer service it is being found that the initial service request is already closed without any comments and then i was provided a new urgent request was registered and was promised with call back from supervisor. I had called thrice but did not recieve any call back and when i wanted to speak to the supervisor they said its not possible.
On speaking to the dealer simultaneously he still passes the buck on to the matufacturer saying its their problem.

Till now my machine had not been replaced neither i have recieved any call from them confirming the same.
PLease advice hwta to do, my money has been wasted. Please do not trust whirlpool products as they are cheats with wrong commitments and faulty products and poor customer service.

To,
Manager
Whirlpool

We have been using 165L Whirlpool refrigerator for 7 years now and luckily we have had no issues with the refrigerator till September 2008. But we observed less cooling and things were getting spoilt so decided to call ‘authorised’ service engineer rather than handling over the refrigerator to free-lance mechanic. And there was our mistake.

Inspite of repeated calls, and many promises that an engineer will call and visit you, we did not get any call from any service engineer. Then, we approached the service centre through our association with Panan Electronics at Andheri and finally we could get an engineer visit our home. The engineer replaced a few parts and fitted an external stabilizer/ temp control unit charging Rs. 1800/ . In spite of doubt raised by in-laws, he made them pay for it saying “otherwise refrigerator won’t work’…and in spite of fitting it, refrigerator still did not work.

Second engineer obliged to visit us after repeated calls again, repaired refrigerator (which still is not working properly and everything kept in is getting frozen), took the external temp control unit, promised to return money and has not responded for past 3 months. On all repeated calls to service centre (atleast 30 calls till today), every time we get the answer from operator 'Pallavi' that boss not there and I need to take his permission for amount as small as Rs 950/-.

More than this amount + two time service charges, what is pinching is that the attitude of taking for granted and looting money by a well-known and reputed brand.

Looking forward to justice

NIvedita

WHIRLPOOL IS THE WORST COMPANY I HAVE EVER SEEN AS FAR AS AFTER SALES SERVICES IS CONCURN AND THE WORST PART IS ITS MANAGEMENT IS ALSO IRRESPONSIBLE

I HAVE SEND SOME MAIL TO MR SANDEEP SADHU WHO IS THE CUSTOMER SERVICE HEAD FOR WHIRLPOOL INDIA BUT NOT GETTING ANY SOLUTION OFG MY PROBLUMS PLS ADVICE WHAT DO I DO FOR MY MENTAL AND MONITARY HARRASSMEN.

Dear Mr Sadhu.

First of all i would like to say thanks you for not replying my complaint mail.

As per my previous mail which i send ed u in the last summer regarding the problems in my split ac i have raise the complaint that this ac is not working properly, and after too much struggle i could get a service person which was not batter than a road side electrician as per his appearances and the knowledge, from your company. he check my AC and could not understand the actual problems in it and decided that there is some problems in the compressor.and finally he replaced the same and charged some RS 1000. for the same but withing the ten days i got the same kind of problems in my ac of non cooling .

normally in winter no body use their ac and in this season when i started my ac, i am facing the same kind of problem. for that i dialed yr customer care on 16 april, and lodged a complaint but as per the traditions of your company no body turn back.i have called at least 100 time but not getting through, finally on 30 april i get connected with your customer care and lodged another complaint DL[protected] ...THE CUSTOMER CARE EXECUTIVE HAS PROMISED ME THE ENGINEER WILL VISIT ME IN NEXT 2 HOUR BUT AGAIN THE SAME STORY NO BODY VISITED US . AFTER THAT ON 1 MAY I AGAIN CALLED YOUR CUSTOMER CARE NO, WHICH IS [protected] AND HAD A WORD WITH MR DEEPAK AND AGAIN GOT A COMPLAINT NO
DL[protected] BUT TILL TODAY NO BUDY VISITED ME .


I am again requested you to take a serious action on this other wise i have to take a legal help regarding the same .

waiting for your reply ASAP .



REGARDS

ADITYA VERMA
[protected]
ADD::QU 99C PITAM PURA DELHI 110034,
[protected]@gmail.com







On Thu, Aug 28, 2008 at 6:23 PM, Aditya Verma <[protected]@supertechlimited.com> wrote:

Dear Mr Sadhu,

i would like to inform you that i aditya verma GM supertech ltd .has taken a split ac from your co.

am facing some problem in my ac regarding the same i have complaint in your call center and got a complaint no i.e DL[protected]... nobody turn back on the given time after that again i had a word with your customer care executive and she promised me that some one will reach me in 2 hour.again the same thing happen and till this time nothing is been done .


now i am pissed off with your services,

requesting you to take this mail seriously and get my ac OK am expecting at least you will take some action on this


--
Thanks & Regards

Aditya Verma
GM
Bank Relation & Recovery
Mobile :[protected], [protected]

TO
THE CUSTOMER CARE DEPT
WHIRLPOOL INDIA PVT LTD

REG: UNSATISFACTORY& NEGLIGENT SERVICE

SIR
THIS IS TO BRING TO YOUR NOTICE ABOUT THE HARRESMENT AND MENTAL TORTURE WE HAD TO UNDERGO DUE TO NON COMPETENT SERVICE ENGINEERS WHO COULD NOT SERVICE MY WHIRLPOOL AUTOMATIC WASHING MACHINE SINCE 5 DAYS BY YOUR SERVICE AGENT FOR NORTH CHENNAI .

TO MY SURPRISE INSPITE OF NOT REPAIRING TILL DATE I WAS TOLD THAT THE SERVICE ENGINEER HAS REPORTED TO THE OFFICE THAT THE WORK HAS BEEN COMPLETED.

I WAS FORCE TO SPEAK TO THE MANAGER OF THE SERVICE STATION MR.WILSON WHO DIRECTED ME TO YOUR NORTH CHENNAI SERVICE MANAGER MR.NARENDRA.I WAS TOLD AFTER WAITING FOR THE WORK TO BE DONE FOR 5 DAYS THAT THE SPARES FOR THE SAME IS NOT AVAILABLE.

I AM FORCED TO APPROACH YOU SINCE IN LAST 15 YEARS OF MY USING WHIRLPOOL I HAVE NEVER UNDERGONE SUCH MENTAL TORTURE .HOPE YOU WILL LOOK INTO THIS AND DO THE NEEDFUL.

FOR YOUR REF I HAVE AMC WITH YOUR SERVICE AGENT AND MY TELEPHONE # IS[protected].MOBILE [protected].IN THE NAME OF RAJESH MEHTA, KILPAUK, CHENNAI 600 010.

ALSO MY MACHINE WAS DAMAGED DUE TO ROUGH HANDLING BY THE SERVICE PERSONS.

Hi,

Let me hope let this complaint can resolve my defects in the Washing Machine.
I have to say the Whirlpool Customer Care executives are not ethical/professional way of responding the queries. I'm one of the victim where my complaint is not properly responded. Still my complaint is open, all most 2 weeks completed after logging a complaint to the Customer care but no one bothered to respond my call.
Every time the executives place the call on HOLD without my knowledge and they have a readymade answer in their lips is Sorry/Apologies while answering the customer.
I'm fed up with speaking to Customer Care and spoke to their Supervisors (BHANU & PAUL) who doesn't fit to be the Supervisor as per my conversation with both of them.
My query is not properly responded and the engineers do not give proper bill for the work they done.
I'm sorry to use the word "". Team leader/Supervisor in the Whirlpool = (Square) and the executives are .
The Service engineers are not professional they just charge the Service charge without rectifing the defects. I have told very clearly the machine is not working and there is a water leakage. Only one complaint is addressed but not the other.
My advice for all those people who reads this complaint not to opt for Whirlpool machine better check out the best brand available in the market.
Regards,
Padmanabhan :-((

We have a Whirlpool refrigerator and it stopped cooling around 5 days back. We made a complaint and the engineer from the company came only after 4 days. Yesterday he said that a it is a problem of lekage of gas. So he changed that part and took from us hefty service charges.

Now, even after the repairs the problem is not solved and refrigirator is not cooling. Inspite of regular complaints the company officials are not giving a reasonable reply. We feel cheated as we paid the hugely overcharged money and still problem is not solved.

Whirlpool Complaints - Poor Services




Poor Services
Dear Sir/Madam,

I am Naeem Sheikh from Pune Maharashtra.
I have purchased a Whirlpool Refrigerators on 24 Feb 2009 with 5 Year Warranty from Reliance mart, Kharadi.

There were two things highlighted on this particular model : Fast cooling & no need of stabilizer.

On very second day of purchase I observe that ice was not forming properly and taking lot of time but when I asked reliance mart people they insured me there is no tecnical fault so i told him please log our complaint but he told me you dont worry & i[censored] will feel any problem in future we are here for resolution.

On 18 April09 when my refrigerator stops coolling completely i.e. no cooling & no ice forming then I logged official complain (Complain id:PN[protected]) on whirlpool service centre[protected].First of Mr. Yaseen from service center attended after 2-3 days and told me whirlpool has problem of late ice forming and it cannot be resolved completely .He done some gas filling etc but problem remains as it is continuously.
I one again raised complain (Complain no. PN[protected]), that too was not responded initially for 2-3 days then Mr. Shanka(service centre)came and told me that we will replace compressor and asked me to purchase stabilizer.When I told him that on you refrigrator it is written that it can withstands 160-260 V & stabilizer is not required then he told me that it is only written for attracting customers .

When I directly contacted Mr. Manoj/Mr. Yusuf service officers directly to replace either freeze as they could not able to rectify the problem, they simply denied .

I am daily calling customer care from that day onwards and according to them new compressor is not available.
Now they are neither solving cooling problem nor replacing freeze.

Pl. help me out.

Refrigerator Purchased from : Reliance Mart, Kharadi
Purchase date -24 FEB2009
Whrilpool Service customer ID :PN/C 0409/11642
Address:
Naeem Sheikh
Yash Bhawan
Behind Anand mangal Karalya
Vushrantwadi, Pune Maharashtra
Phone no. [protected]
Mail Id: naeem.[protected]@relianceada.com

I ahd purchsed a Whirpool 285 liters EELITE refirdgerator = Model No: 6578. On 23.04.2009, two plastic door shelves suddenly cracked and fell down. The folding shelf also had cracked earlier. I went to a store selling Whirlpool products to buy replacement for the above mentioned broken parts. I was directed to their Service Center at Nirala Nagar, Lucknow. I went there and was informed that I should log a complaint with the Customer Care and then a so called Service Engineer would pay a paid visit to my place and then the required replacements would be delivered to me. I logged a complaint with the Customer Care vide No: LKO[protected] dated 23.04.2009 at 12:30 pm and also informed them that I had taken an maintenance contract upto 26.05.2010 vide “Whirlpool Home Care Plan” Receipt No: HGO2 008761 The customer care personal was adamant that I would have to pay the visit charges as well as the charges for the broken parts. I had no choice but had to agree regardless of the maintenance contract. However, even after 6 days no action has been taken. I am following up with the customer care regularly but am only getting assurances. I cannot understand as to:
i. Why I visit charges would have to be paid for such spares as bottle shelves
ii. If charges are to be paid for such type of spares then I presume that there is something technical involved in these spares and that their proper installation are essential to the proper functioning of the fridge and
iii. If such s the case then the cost of replacement of these spares should be covered by the maintenance contract.
iv. If the company cannot supply the spares within a reasonable time then why is it holding a monopoly over its supply
v. What is worth and use of my maintenance contract
vi. When shall I get the spares
vii. Why should I have to pay for such deficient service - I have paid for it by taking the maintenance contract
viii. The maintenance contract entitles me for so called “Preventive Heath Checks”. No one bothered to do so from 26.04.204 till date.
ix. Why should I not seek redressal for the deficiency in service, mental harassment and loss of time in a proper forum e.g. the State or National consumer forum, as shall be advised to me by my advocate.
I am lodging this complaint and am also informing you that I am also moving the appropriate forum for proper and suitable action and compensation.

I have a very bad experience in getting my Whirlpool AC repaired. Firstly after much market research and on advice of my dealer I had purchased this Whirlpool Magicool Airconditioner 1.5 TON. Eversince the machine has been installed in April 2006 it has been consistently cooling till the last summer of 2008. Seeing excellent service record of Whirlpool I opted for a 5 year service contract with the company on 08.11.06.
After this contract I started getting a bad taste of Whirlpool Service. Whenever I lodged complaint with the Customer Service Desk the same person arrives from the franchisee. His name is Mr. Rabindranath Sarkar. And is only answer to my all problems is get a Whorlpool stabilizer installed. Can somebody justify his irrational dealing? I already have 3 more AC’s and a Whirlpool Refrigerator too. And above all everything works well on the same current without any stabilizer. Now whenever I had made a complain nobody turns up to repair the machine because I have requested to send a new person to attend my fault. My last complain was made on 20.04.09 complain no. KL[protected] and my customer ID is 2835722. Please help me in resolving my problem.

I have purchased one Whirlpool 260 Ltr.(FUSION - New Royal Titanium 4S) from M/s. Sales India Ltd., Ashram Road, Ahmedabad on 23/7/2008 wide Invoice No. 21952, Chalan No. 11646 Dt. 23/7/2008.
My Customer ID is Ah/C/07*08/44203.
During the last eight month, I have lodge the complaint 4/5 times, regarding the working of indicators, different cooling levels & main door.
Their technician has repaired the indicator twice and once replaced it.
Again same problems as previous.
A engineer from Service center, M/s. Max Info Service, Ahmedabad, has visited and advised to replace the door. He talked to his senior and assured us to change the door with in 4/5-days.
After 10-Days, still I am facing the same problem.
To day I have contacted all responsible persons, as they told me, but answers are not satisfactory.
I have contacted Mr. Nirav Modi, Ms. Kinjal, Mr.Narsibhai, Mr. Renik, all from M/s. Max Info Services, Ahmedabad. I don't know, who is really responsible person for my complaint?

Rather, I am the only RESPONSIBLE to purchase such a INTERNATIONAL BRAND with POOREST SERVICES.
At this level I came to conclusion that this is a DEFECTIVE PIECE OF INTERNATIONAL BRAND
and I am the only that luckiest person to hold it.

What I have to do now? How much time I have to complain again and again?

Please, do the needful immediate.

Sincerely
Nisha R. Shah
10/109, Suramya Apartment
132 Ft. Ring Road
Naranpura, Ahmedabad
Phone :[protected]

This was my worst expirence with any product and service I had purchased in my life.

Name: 650s
Model: 11579

I purchased new Whirlpool Washing Machine 650s(6.5 Kg) and i got Defective product from Whirlpool. It seems that Whirlpool has launched Defective Product in Market without Testing.

Hoping an Washing Machine replacement ASAP without any delays and repair works.

Bhavin Jayswal

We purchased a double door in 2004 and took AMC in 2006 through Whirlpool authorised agent not only for the fridge but purchased a 7 year garuntee stablizer also. The fridge stopped functioning in April 20. 2009. The service engineers firstly cannot point out what is wrong immediately. One man says its the gas the next says its some other part the third person comes and replaces the compressor. They charge us Rs. 1200 for a dyer (please note this is not a plastic part nor a glass part ) which is a part put at the back near the compressor. When we took the AMC in 2006 we were told that all parts were covered except what is in the front of the fridge ie the plastic components, glass components etc.
No senior in the organisation is ready to take responsiblity or attend to my calls. The boys at the call center keep saying you will get a call but no call comes through. Now the situation is that the stabiliser which was working till the engineers came is also not functioning. On 23rd I lodged another complaint for the stabilzer but its still to be attended. Its shameful that a company like Whirlpool has appointed such useless services personnels - I am at a loss as to what to do and how to take action against this.

To,

The Manager
Whirlpool Company

Sir,

I take reference to our repeated telecon the undersigned had with your local office at Faridabad on the above subject.

This is my first experience with Whirlpool and regret to say this turns out be my nightmarish experience I had so far having bought a Whirlpool brand AC.

I have purchased 2 window and 2 spilt Whirlpool Mastermind A.C on 20.03.09 (3) and 06.04.09 (1) From Ashoka Traders, Sector-16, Faridabad. On the day of installation, there was whole day power cut in our area due to electricity work is going on the polls, that's why I could not be able to check the working of AC. But now, when I started my ACs, there was problem with 1 window and 1 spilt. In spilt AC, there was leakage of oil and compressor is not working in window AC.

I logged the complaint against above ACs. The complaint reference number is HR[protected] and 4539 dt. 16.04.2009.

After hectic follow up from our side, your service Engineer visited my home and got the complaint registered on paper. He had not responded anything and said the window AC will be replaced tomorrow. I had many conversations with your officers (Sangeeta, Area Sales Manager/Deepak, Service Manager/Ashish, Area Manager) of local office at Faridabad. They ahd also not given any assurance or satisfactory reply to my complaint.

Already one week has lapsed, your team failed miserably in resolving the complaint as a result I am suffering without AC . When I contacted, we got poor response from your team and I doubt whether they have capability to handle customer issue. This is what you give it to a customer who buys your product for the first time. Sorry to say you have to relook in to your system.

I request you to kindly intervene and arrange for New AC as soon as possible. In case any further delay, we will be forced to take legal course of action.

Trust you understand the value of the customer and act swiftly.

Thanks,



Mukesh Tomar

From: -
Mr.Ajay Gupta,
24, Vasant Vihar Society,
Panchwati area,
Kalol-382721
Distt: - Gandhinagar’
Gujarat
Date: -04.04.2009
To,
The Chief Executive Officer
Whirlpool of India Limited
“Whirpool House”
Plot No- 40, Sector- 44
Gurgaon – 122002
Haryana
“Attention: The Chief Executive Officer“

Sub: - Extreme Dissatisfaction due to Poor Performance of Air Conditioner

Ref: - 1. My complaint dated 23.05.2006 addressed to Regd. Office at Pune.
2. Reminder of my complaint dated 15/06/2006 addressed to Regd. Office
at Pune.
3. My letter dated 18.03.2008 addressed to your office at Mathura Road
4. My e-mail dated 18.03.2008 addressed to Mr.Imran Ahmed
5. My e-mail dated 18.03.2008 addressed to Mr.Gaurav
6. My e-mail dated 18.03.2008 addressed to [protected]@whirlpool.com
7. My e-mail dated 25.03.2008 addressed to Ms. J.Jha
8. My mail/complaint to helpdesk dated 23.08.2008
9. Your Ahmedabad’s branch letter dated 23.08.2008
10. My letter dated 23.09.2008 addressed to your office


Dear Sir,

I the undersigned Mr.Ajay Kumar Gupta humbly bring to your kind notice that I had purchased a 1.5 Ton Magicool Air conditioner Model No.150 EL bearing serial number:-INJ[protected] on date 25.07.2005 from M/S Kirti Freeze (Deesa) vide Invoice No.-100 dated 25.07.2005. I had purchased the Air conditioner of your company after comparing the results of the Air conditioners of other companies. I am employed as a Deputy Engineer in Uttar Gujarat Vij Company Limited (Formerly Gujarat Electricity Board) and posted now in Kalol on transfer from Deesa.

1. I had sent my first complaint about the overloading of the AC on 23.05.2006 to your Registered Office at Pune I.e. well with in warranty period but did not receive any reply.
2. I had sent my second complaint to your Registered Office at Pune again on date 15.06.2006 i.e. again within warranty period. Again the company did not care to reply.

3. During that, I tried to contact your various offices on phone as given in the manual, bur found the numbers changed.

4. On date 18.03.2008, I had sent a complaint to your office in Mohan Co-operative Industrial Estate, New Delhi. Instead I received Ahmedabad branch’s letter dated 23.08.2008 stating that the machine was outside warranty which I cannot understand because my first two complaints were within warranty period.

5. I had agreed for the replacement piece after your helpdesk office had assured me that a fresh piece will be delivered to me.

6. The Ahmedabad branch sent the replacement piece on 16.07.2008 which was found to be defective as it had kinks on the cooling fins inside the back grill and it was full of dust and appeared old.

7. It is really shocking to inform you that since Dec-2007, I am without your copmpany’s air conditioner .The defective AC was collected in Dec-2007 by your Palanpur representatives (of Sai Refrigeration) for returning it to the company for replacement and the replacement piece being defective was not accepted by me on 16.07.2008.Since then the company has remained silent by keeping the old AC and not giving me the replacement AC as well. Also they have not cared to reply to my letter dated 23.09.2008.


It is kindly requested to look into the matter and refund the entire amount paid by me for purchasing the AC as with the passage of the time and your company’s apathetic attitude towards me, I have lost faith in your internationally reputed company for giving me the pains for supplying me a defective AC and cheating me in the process.

Hoping for an early positive response.


Thanking you,

Sincerely yours,


(Ajay Kumar Gupta)

I had bought whirlpool ref 410 lit elite model on 4 May 2008 from 'BEST BUY', 7-2-650 &651, R P ROAD, SECUNDERABAD in the name of my wife RITU .Presently I am in VISAKHAPATNAM since June 2009.On 9 th mar 2009, there was a problem in the cooling .I reported the complaint through their call centre and they filled the gas after 7 days in their work shop .However after 5 days again refg. started giving problem and there was no cooling at all.

I again lodged the complaint and my comp no is HD[protected] dated 28 Mar 2009.After lot of chasing with their local ser centre at VISAKHAPATNAM, I have been told that refr needs to be replaced .But no body from their loal ser centre and their HYDERABAD OFFICE is telling me the present status of my complt.Nor am I getting any positive response from their call centre .Their service is very very poor and I am repenting for buying whirlpool product.

May I draw the attention of the company whirlpool towards my problem take some action so that I can live comfortable life in such a hot weather in VISAKHAPATNAM.


mahesh
email [protected]@yahoo.co.in

My Fridge S.No is INC[protected] mODEL NO. WRDH210J23

The bottom rib on the door which rests on the hinge is broken. I am complaining to the company on Toll free number for the past 45 days. When I quote the serial number they read some other name.(Data base is not well maintained). Then after lot of difficulty I got the complaint number and a person from service centre(Pondicherry) visited and said he will come with spares to repair(cost Rs.500-) but never turned up. When I quoted the complaint number with date again they are not able retrive the data. I with lot of difficulty I logged a complaint on toll free. The second person visited and said the door is to be replaced and spare is not available to repair the rib. Again he never turned up. Again when we contacted the company they are not able to trace the complaint number and gave a fresh complaint number. Finally a person visited and we have asked him to replace the door (cost Rs.1500). Till date no one turned up. Now it is more than 45 days we are not able to close the doors. Only positive thing is that the local service centre chief is talking politely and with responsiblilty.

The complaint numbers are
CNIC[protected]
AND[protected] COMPL 19329
FINALLY CNO[protected] 3092

I feel that they are systematically confusing the customer or they have to replace their customer care manager.