Whirlpool India Complaints & Reviews

Whirlpool Washing Machine — Very Very Bad customer service

Who Whosoever It May Concern,

I bought a whirlpool washing machine 1 year back and in the first month itself it started giving me problems, they replaced the printed circut board twice during the first month itself, one technician told me that the spare parts are not brand new one they are factory reconditioned old ones which they change during the warranty period it took me about 2 months to get a printed circut board replaced. The same thing has happened now also.

On August 30, 2009 I registered a complaint with the whirlpool customer care and my complaint number is 13932. The technician came and had a look after 2 days and told that the printed circuit has again gone, but till this date I have'nt got it replaced. I wonder why it is taking so much of time to get a spare part of a model which is currently in the market too. I even contacted the corporate office twice but it was of no use.

Those who read this document tell your friends not to buy any of the Whirlpool products.

We bought a whirlpool refrigerator about 3 month back. It had a problem due to which water flows from its inside and gets collected in the vegetable basket. we contacted its customer service and they got it repaired but our problem is still not been solved. Three engineers visited our house and are doing R&D on my refrigerator. the person who comes talks rudely. hence i request customers not to go for whirlpool refrigerator as after sales service is poor.

Agree.
This is fuzzy and useless product. Horrible/pathetic service in Bangalore.
Whenever if at all engineer comes, the problem is in-let water tap/volatge so Valve or Panel is screwed so need a replacement and he claims the product is gem but only having problem at home.
Never again Whirlpool.

Whirlpool Refrigerator — Poor quality of product and service

Dear Sir

I had buy refrigerator 400IM-WH ( FF 400) on 25/12/2004. We are facing number of complain from last one year. Service given by the companies authorized service station Seven star services is very poor. We had already spend about 5000 rupees uptill now. :Last month compressor problem occurred, they had changed the compressor, but still our refrigerator is not working properly. While changing the compressor they had removed drain trey, because may be compressor of different model then original one. Now water is coming out of refrigerators back side. In spite of number of complain no one had turned up. One of the company’s technician Mr. Ashok whose mobile no. is [protected], call promise us so many times to come personally and resolve the problem. But they had failed to do so uptill now.
So we hope that Whirlpool india will come out of poor customer care record and selling poor quality products.

Hiren Dhami ( M:[protected])

Whirlpool Refrigerator — Poor quality service

ARUP BHATTACHARYA
C/o. Jayanti Bhattacharya
Flat No. 1, Ground Floor“Additiya Appartment”1/3/1, Padma Pukur Lane, Howrah – 711 109.

To
Mr. Santanu Dasgupta, Vice President
Marketing, Whirlpool India


RE: Formal complaint regarding service.

Sir,
I had purchased a refrigerator from Great Eastern Appliances Private Limited, Kolkata and facing problem which are described as follows:
On 04. 12. 2008 (4th December, 2008) I booked a 180 L Genius Royal Whirlpool refrigerator from Great Eastern Appliances Pvt. Ltd., Kolkata on my mother’s name “Jayanti Bhattacharya” For Rs.1500/- and the balance was to be paid on the time of delivery of that refrigerator. The total amount was Rs.10, 000/- (Rupees ten thousand only). At the time of booking I repeatedly requested them to kindly deliver the refrigerator after 7 p.m. as we (I and my mother) would not be available before that time we both are employed.
On 05. 12. 2008 (5th December, 2008) at 3.30 p.m. one of the delivery man called me up on my cell phone, at the present moment of time I was taking a dictation from my boss (Ld. Additional District & Sessions Judge, City Sessions Court, Calcutta). The concerned delivery man told me that they were waiting near my residence with the refrigerator and asked me to reach that place immediately otherwise they would return the aforesaid refrigerator to the godown of distributor and also threatened me that this delivery would again happen after 3 working days. Immediately I requested my boss to release me as was urgent scenario for me. Hence, I was released and took a taxi from City Sessions Court to my residential place which cost me Rs.150/- only. Within 45 minutes I reached the designated place and noticed that two men with one sealed pack refrigerator on a matador van standing near about 2 minutes walk able distance from my residence. I requested them to carry the aforesaid refrigerator on the said matador van on which it was brought to my place. But they denied my opinion and carried the refrigerator on head as a “coolie takes the burden on his head”. I repeatedly request the delivery persons to open the sealed pack refrigerator and set it up on the designated place in my residence. They denied the told me that there would be some one visiting my place tomorrow to perform a demo and open he would be responsible to open the sealed pack. However, no one (either from Whirlpool companies’ side or Great Eastern Appliances Pvt. Limited’s side) came from the date of delivery until 10. 11. 2008 though I repeatedly requested on phone and personally to perform the demo at my residence as I was unable to use the consumer product which I purchased with the intent to use it (refrigerator) from the date of delivery.
On 10. 12. 2008 (10th December, 2008) at about 12 noon Dipankar Nandy, one of the showroom staff came to my residence with the intent to perform a demo from the distributor side. However, he was unable to operate the aforesaid refrigerator as it had some technical problems as described by the same showroom staff Mr. Dipankar Nandy and he himself took the initiative to book a complaint on the designated number[protected] of Whirlpool Customer Care for West Bengal. On 11. 12. 2008 (11th December, 2008) one Mr. Santu Bag came to my house at about 7 p.m. for demonstration again from the Company’s side after near about 139 hours of delivery of the aforesaid refrigerator. He performed some checks on the refrigerator and told me that the aforesaid refrigerator has a “Compressor problem”. I requested him to notify me in writing that the refrigerator has major problems; however, he denied to do so and flew of my residence without a sign on the companies designated papers for demonstration.
I called up Great Eastern Appliances Pvt. Ltd. and informed them of the said problem as described by the technician of Whirlpool, Mr. Santu Bag and requested Great Eastern Appliances Private Limited to replace the refrigerator as the problem is major and I did not use it for a single day, they provided me with a reply that they would not replace the aforesaid refrigerator and would sent a service technician to repair it.
This is unrest request from a legal and legible customer to the company to replace the refrigerator as it was unusable from the starting.

Note: If I do not receive any satisfactory reply from your side within 48 hours of time of this letter, please do not held me responsible for any damage to your companies reputation / goodwill in the market through media or any other channel.

Thanking you.
Yours truly

Arup Bhattacharya
Contact: +[protected] E Mail: [protected]@gmail.com

Fake Commitment & Poor Quality of After Sales Service by G.E. Applicnaces Pvt. Ltd., 20, Old Court House Street, Kolkata.

I am agreed with you, I am also facing this type of problem from Great Easter Appliances Pvt. Ltd.

The respected co's also be liable for this type of dealer's attitude and take action against them. The Co's cann't denied their liabilities and commitment after sales service to the customer.

With best regards
ALOK KUMAR DEY
Mobile : [protected]
e-mail : [protected]@rediffmail.com

attitude of service centre at jharkhand is very poor. i had complained about the non cooling problemin the month of may, but the workshop members visited in september (refregeratir is in waranty period). changed the compressor by the payment of rs.1750. within 1 week fridge is not cooling again, but service centre is not giving response even on frequent calling. they are neither repairing the fridge nor returning money.
surabhi
ramgarh cantt (jharkhand)

attitude of service centre at jharkhand is very poor. i had complained about the non cooling problemin the month of may, but the workshop members visited in september (refregeratir is in waranty period). changed the compressor by the payment of rs.1750. within 1 week fridge is not cooling again, but service centre is not giving response even on frequent calling. they are neither repairing the fridge nor returning money.
surabhi
ramgarh cantt (jharkhand)

Whirlpool — poor service and products

I am Anil Gupta. I had made a complain for my fully automatic washing Sensation DLX machine 6.5 kg on 24/09/2011, which come under service contract. One person came Mr sunil chauhan checked and told us
door lock to be replaced which will come within 3-4 days. But
that part not came and now nobody is listening or not replying when it will solved. every day I called every day on customer care no. and they are telling every today your problem will be solved today....sir, i am sending a reminder to service person or some other promise
I had send one email on Oct. 12, 2011 regarding this problem to company. But no reply came. After 25 days engineer came and changed the door switch and told me "now sir your drum is jammed because machine is idle last 25 days so you can change your machine with new washing machine with 50% replacement value.’ After that 4 days latter I agreed for changing option and I had selected 360 bloom wash machine. Company branch manager (Mr Ravi) told me after calculation please make Rs15,000/- D.D. and your machine will come with in 15 days. I had given D.D. on 21/10/2011 and again after 7 days gone but no reply came so again I contact engineer Mr. Niyaji (vahsi branch) he told me please give a xerox copy of your old machine and service contract then it consider than I gave all documents. now again 4-5 days gone but no reply from company. Again I contacted on 02/11/2011 they told me it will come with in 2 days.
Now company send washing machine(on 05/11/2011 bill also not provided) which is already used one(may be for demo or other purpose). Washing machine not having Rat mesh, Threaded foot screw and other washing products already used and empty pouch of comforts etc. Inside drum having water spot also used filter. Again I called Branch manager Mr. Ravi regarding this. As company poor response he told me that he will send his engineer same day. After two days his engineer came and confirm the missing items and other issues. Company not send bill for this machine also. Again engineer told me give a xerox copy of delivery paper and your machine will replace with in 15 days after talking with branch.
So again I am waiting........ for my machine.......
Please help me, more than 1 month gone. 3 email also send to company hepldesk but no reply from company also.....
So guys don’t buy Whirlpool washing machine because with in 5 year machine not working and also company provide worse to worse service...........

called on 6/11 for a problem on a 30 cubic ft. whirlpool gold side by side refrigerator. The refrig. was purchased less than 5 mths ago. came out on 6/14 to repair grinding and water freezing in refrig. Re installed an improperly installed damper. next day all was frozen in refrig. Called, they reordered a part. to be installed on 6/19. The repair people called early on 6/19 am to say part was damaged and have to reorder. Now the part may come in on 6/20 and appt. may be made on 6/21 or even 6/24. Customer service is not helpful. it has been 6 days and may be as much as 11 days for a repair. And I am not sure that is the problem, and the repair people won't know until the part is installed. The repair people are doing all they can, customer service is pretty unhelpful and unsympathetic about the situation. and the Item is under warranty. Imagine if you pay for a repair contract, what type of service would you get then?
What a waste of money on our part. We researched whirlpool refrigerators. and they were suppose to be good. We realize everything can be a lemon, however, trying to get this fixed is a night mare and customer service is useless.
Maybe someone should do a customer service eval. of all appliance dealers and publish that . I will never purchase another Whirlpool anything, because they can't seem to repair them in a timely fashion.

Whirlpool — No response for a Complaint

Hi,

I made a complaint, no : HD[protected] on 01/10/2008 and till date, I was just contacted by phone and the concerned didnot reach my address. They are bluffing and not responding.
I request for a relevant action as I am facing problem with my refrigerator and has to be replaced or can go for a higher capacity.
Some of the details are:
Bill No: mall-cr-10330
Customer Name: SatyaKiran Watts
Model No: ref m mind23 elt carbon
Date of Purchase: 5/04/2008

complaint number: HD[protected]

Thanks & Regards,
SatyaKiran

Whirlpool — no response to complaint

I have complaint to whirlpool service centre about not properly working of A.C. But they haven't paid any attention to it and from the last five days i am repeating the same problem to them and they only just for the moment assure that their engg. will come next day AND EVERY DAY THE SAME THINGH...so please look into the matter seriously

Whirlpool — no reply to the complaint made

i had registered a complain (LKO[protected]) from kanpur at their call center 1 month ago and since then no reply or the service man has come from the company to recieve the complain and resolve it. It was a complain for a routine service and now it is not working and has created a problem. Kindly look into the matter and take strict actions.

thankingyou

yours truly
Sanjana Agarwal

I too faced a same type of problem when i have to deal with the (so called) Customer Service provided by Whirlpool for rectifying a problem that had occurred in my Washing Machine.But i want to raise this issue more seriously can some body advice me on this?.Pls

Whirlpool — NO RESPONSE TO COMPLAINTS

WE GOT THE CABINET OF OUR FRONT LOADING WASHING MACHINE CHANGED FROMTHE AUTHORISED(????) / OUTSOURCED SERVICE CENTRE OF WHIRLPOOL LOCATED AT DWARKA, NEW DELHI. AFTER MANY REMINDERS THE MACHINE WAS FINALLY SENT BACK TO US WITH ITS WATER DISTRIBUTION INLET BROKEN, WATER LEAKING AND THE MACHINE SHAKING AS IF AN EARTHQUAKE HAD HIT THE HOUSE. AFTER REPEATED TELEPHONE CALLS ONE SO CALLED " ENGINEER" CALLED SHRI RAJKUMAR CAME AND CARRIED OUT HIS INVESTIGATION. HE POMPOUSLY DECLARED THAT THE MACHINE WOULD BE REPAIRED THE NEXT DAY AT OUR RESIDENCE AND HE WOULD SUBMIT A REPORT TO HIS COMPANY. AGAIN NOTHING HAPPENED. THE SO CALLED ENGINEER WAS CONTACTED WHO REFUSED TO ACCEPT THAT HE HAD PROMISED TO SEND SOME ONE TO REPAAIR THE MACHINE. ANYWAY A FRESH COMPLAINT WAS LODGED AND NOW EVEN AFTER FOUR DAYS NOBODY HAS COME TO REPAIR THE MACHINE. I THINK THE SERVICE CENTRE AT DWARKA IS NOT ONLY NOT PROFICIENT IN ITS JOB BUT IS GETTING A BAD NAME TO THE WHIRLPOOL. PLEASE NOW TAKE SOME ACTION AND GET THE MACHINE REPAIRED ASAP.

TOO MUCH HARASSMENT IS BEING FACED BY US FOR INEFFFICIENT WORK BY YOUR POORLY TRAINED SERVICE CENTRES.

HARSHA GUPTA

[protected]

dear menager,
i can complan to month of octember. your company person name mr. bhavinbhai, kunalbhai., jenalbhai will come bur not result. ahmedabad office sales excultive sharanikbhai does not give satisfied answar. my complane no-5155. please give answar quickly my mobile no-079-[protected]. i can make phone every week of month. shrinikbhai no-079-[protected]. i can not purchase your items. i am very tired your service.

yours faithfully,

jignesh shah

Whirlpool, Front Loading Washing Machine — Very poor repair service

HI,

I had reported a problem with my washing machine on July 29, 2008. It is already August 5, 2008 and Whirlpool has not been able to rectify the problem. They are extremely poor in responding. Do not return your call. I would strongly recommend people to not buy Whirlpool products if you want to live happily. I have another LG product and I had a problem with it. LG service was very prompt, came back and fixed the problem next day itself.

Summary: Whirpool India products are horrible ... do not touch them ...

whirlpool front loading sensation EX — bad service and product whirlpool

I am a very frustrated owner of the fully automatic washing machine which completed its 2 year warranty in Feb 2008.
Since March 2008 I have had repeated problems with this machine and the engineers come and fix one problem only to create another one.
I have made countless calls on the last few months..had my machine lifted to the workshop and each time they say they repair one part and spoil another.
7 March 2008: Door lock changed after series of complaints of DLE error where door was not locking and programme would stop mid way
11 March 2008:Machine lifted to workshop as service center insist part has been changed and problem was still occurring...they did not want to wait for a programme to finish to see the problem and insisted on lifting machine.
2 weeks later after frantic following up machine delivered where problem still occurred in every other programme. But machine came back with a noisy drum...a problem which was not there before.
At this time I was talking with a Senior representative Neetu at call center.
May2008: problem became worse and DLE occurred in every cycle...after repeated visits over course of 1 month..various engineers came and did nothing...
June 2008:finally in June a senior engineer was sent when I made an issue and a power board was replaced and I purchased AMC all of which cost me 4000 rs.
July 2008: the drum noise became unbearable and machine was taken to workshop again...
Came back after 10 odd days with no drum noise buy again power board problem.
Engineer visited again after many calls to change some par after which drum noise went and he said he changed some other part again.
2 days later The machine stopped again and after many calls a visit was made end of July saying power board needed changing again.
20 August 2008 : after 3 weeks of chasing up a man came to change part...never showed me the part but insisted he changed it and wanted me to sign form...
I asked him to wait till i checked the machine and he waited 10 min. and wanted to leave...i signed form stating i could not check. The machine stopped within 30 minutes.

I have just logged above what I have been through with the service at your company.
People I have spoken to in vain are:
Mr. Surat
Mr. Sanjay Gautham.

I am writing to say that I am extremely unhappy with the harassment your company has put me through and am now convinced your service center is part of a scam where they order parts in our name and sell them else where to people without AMCs. Also each time they come they remove working parts from my machine which is the only reason why I have had trouble with so many parts.

I WILL NOW BE TAKING LEGAL ACTION AS I HAVE NO OTHER WAY OUT AND NOONE HAS SOLVED MY PROBLEM IN 6 MONTHS MY MACHINE HAS NOT WORKED IN SPITE OF AMC.
I WILL BE SUING FOR COMPENSATION FOR MONEY SPENT AND HARASSMENT CAUSED.
further to this complaint..i am writing to say that inspite of sending a legal notice the company has not given me a satisfactory solution.
I recieved a visit from the service center last evening. the guy spent an hour...said he changed all necessary parts and machine is now in working order...he did not wait to check the cycle and as always 40mins after he eft the cycle stopped with an FE error this time.
I am now not interested in you people wasting my time by sending incompetent people...6 months of this is enough...
you should now replace my machine with a new one considering you have not managed to fix this problem in 6 months...and i have patiently waited without a running machine..and suffered.
This is the least you can do...or compensate me accordingly ...I am taking this issue all the way and will not wait forever for you to come up with a solution.
the guys from the company came over and also took my machine to wkshop to check...came back with assurance tha t it now works and will replace if i have another problem..the mchine stopped on its first cycle...i am still waiting for them to do something..its crazy how whirlpool treats its customers an lies...

I want to repair my TVS washing Machine for which I am searching for your Service center at Guwahati, Assam.Kindly Confirm me with the address, e-mail or contact no.

Whirpool Sixth Sense Sensation EX washing machine is, in fact, a NONSENSE product. I too have a similar experience with this machine and it still does not work. In the past four years, I have spent around Rs. 10, 000 /- for repairing alone. Getting their authorized service person is the BIGGEST problem I have ever experienced - and the person who comes initially to diagnose the problem does NOTHING other than just enquiring us what the symptoms are, which is even possible through telephone - and he charges Rs. 500/- for his useless visit. Later, the actual service person comes - with a useless and unprofessional approach, does a poor quality service, charges another 2500 to 3000 rupees, and does a request for purchasing AMC, which would cost another 4000, which is again a sheer waste. To conclude, do NOT ever buy a Whirpool product. Better buy a semiautomatic washing machine manufactured in India, say BPL or Godrej. Our BPL washing machine which was purchased in 1997 worked perfectly fine for 8 years without spending a single paise on it.

Whirlpool Washing Machine — Very Bad Customer Service for the Always-in-Problem Sensation EX Model

Hello There! We purchased the Whirpool Sensation EX Washing Machine in early 2007. It worked fine till May 2008 and after that, we are constantly facing problems with the machine. We have an AMC for 3 years but the Customer Service is hopeless. It takes months for them to rectify even a small problem.

Nobody visits to repair despite repeated reminders. With our first complaint, it took them about 4 months just to replace a "Hose Pipe" which was broken and the water was leaking all around and within the machine. This caused most of the parts in the machine to rust and they didn't do anything about it. Then came the problem with the "Water Heater" inside the machine, it was replaced after a month of the complaint. Just about 15 days later, we faced the same problem again. This time it was done in about a week. But soon, due to the rust formed inside the machine, the iron part around the door got stuck and finally the door of the machine was completely broken. Till this date, the door has not been replaced and every time we get the same polite answer that it'll be done in 2-3 days. I have even sent an email to the Whirlpool Head Office but got no reply and I have no idea what to do about this machine now.

Now, we are sure that our family was well-off without a washing machine all these years. This is our first washing machine and we are very angry and upset about the quality of the product and the service being provided.

very poor serviceing than all other companies including local companies. I registered complaint about my whirlpool washing machine on july 2008 but i have neither get any service nor a visit yet. I had a home care plan for three years that is expaired on 31st march 2009. Never opt any whirlpool product.

My Whirlpool washing machine is not working and i need your service center address in Madurai.

Reg
LakshmiNarayanan.AR

me too have same problem .i bought whirlpool fully automatic machine before six month only .water is leaking from my machine I have made countless calls to the customer care but no use..till now no one came to service. iam totally frustrated.

m.sivapriya

MY WHIRFOOL WASHING MACHINE NOT WORKING .

ABHIJIT S. SATVILKAR

[protected]@mensonindia.com

MOBILE NO [protected]

KALYAN EAST

MONTH OF PURCHASE - APRIL-2011

PL SEND ENGG FOR THE SAME

TKS

magicook 25g

sir, my oven base is damaged and i want to replace my magicook 25g to magicook 25 convection. please call me on 0`[protected]

Dear All,

I fully agree with that of the above points. I am also a victim of this 6th Sense Ice Magic trick. The complaints are taken over phone and it is sad that the engineers report only late evenings. They never bring any important spares and promise that they would bring it next day. The untrained engineers are sent and they are only trained to claim their TA/DA and certainly not to give a permanant solutions. Best part of the customer care is that they would record all our voice and as on date, my Fridge is yet to be repaired despite of having paid excess money. Double door, Freezer is working, the bottom portion is not working. Timer was changed and it failed and as on date it is yet to be repaired. I think, Whilpool will lose their brand name with this customer support care enginners. Let the shareholders better plan to sell their stocks before the service engineers loot the company. The compensation paid to Marketing and Customer care top executives should be recovered for 6 months and the same should be distributed to us who are victims of buying whirlpool products. This type of actions may bring in brand image as well fear to those who are working in both Marketing and Customer care (after sales service)

R.Srinivasan

hi its usha
i agree to the above comment

I agree.. I and many of my colleagues have faced the same issue with this brand..terrible service and poor products

Agree.. till date the customer service has not responded

Dont buy..

crap

I think I have made a mistake of buying a whirlpool fridge (Mastermind 23 Classic | 220 Lts) from Whirpool Dealer, Mathura (UP) for about 13000 rupees in July 2008. Refrigerator's outside body is always very very Hot (it is so hot that u can not keep your hand touched there from more than 4-5 sec.). Also it consumes amost 4 units daily (but as per the specification it should be almost 1.6 units per day). I am pretty sure I have got the defective piece.

I have raised complain to dealer that refrigerator but the response was useless and he said we are now not involved and u can contact service center. After calling number of times, he came and told its genuine behaviour. Again I called up then he said contact the dealer .. now I am very angry but helpless. My two sons only suggested me buying this (because they are using for past few years without any problem). Please do not provide the license to these kind of dealers who do not know the customer value. As soon as they get the money, customer is useless for them.
I do not know what to do because I am staying in Vrindavan (UP) after my retirement from SBI.

Sir/Madam
My complaint is as follows- whirlpool refrigerator 310 ltr.
with serial no. INA[protected] code no. 060407. model no. 9932.
This appliance is not working properly as its compresor is not doing cooling.With due request plz look forward to our complaint as soon as possible by sending ur mechanic.
Thanking You
Yours Faithfully
Aanurag kansal
[protected]

Dear Sir/ Madam

our whirlpool proton refrigerator is having a problem in cooling .we have complained many times in customer care . they also send the service men but they are not competent to handle the problem. we are from chennai (ambattur) and the service people are from pyramid engineering(koratur-chennai). they are the authorized service dealer in this area. we are sure that they cannot sort this problem . hope u ll do the favoring.
our details;
p.s.ambica(mob no-[protected])
door no A4 A block akshaya apartments saraswathi nagar ambattur chennai-62

Whirlpool AC — poor product supplied and worst service provided

dear sir
i bought an AC of whirlpool company on 02-06-07 from karan electronics, gandhi nagar golghar gorakhpur . which worked ok for just abt the month . the problem started after i shifted the AC from Gorakhpur to Aligarh, first its compressor failed then the service centre person started fooling us about the lack of replacement of compressor from the company, it took him one year and a thousand complaints to replace the compressor ( which i m not sure he changed or not) then when he again installed the AC in our house it didnt even worked for a second ant relay failed this time .and the position is now is that even after taking so much pain we r still facing the heat as the AC has failed to work. so i request u to plz help me out in this situation.

Whirlpool — Pathetic service provided by the company

Dear sir,
Our Company, Career Dreams purchased 3 A/C from Fair Deals Corporation on 2nd may 2008, since we purchased these A/C we have been suffering a lot. On the name of service they turn up after 15-20 days that too is calling them every day. We registered a complaint on 26th april 2009 about one of our split A/C complaint no. gb[protected]. customer id GB/C/0409/11452 after calling them so many times they turned up on 16th May 2009. Yes it seems strange but it is trueThe engineer told that A/C's PCB is burnt and and should be replaced finally he replaced the PCB but within 2 days the PCB again burnt when we complain them they said it is now not under the warranty period so we are supposed to pay the money for it.
since the time i purchased it there are only problems created by these A/C. I curse the man who suggested me to purchase the whirlpool A/C.

As our is a coaching centre and students are coming for there afternoon classes they are suffering a lot. It's really tough to teach students under this condition. Whenever we tell them to rectify the problem they make only excuses.

Kindly look into this matter the worst part is they say do whatever you can do.
regards
jai sajwan

Whirlpool — Bad service provided by the company

i have a complain against WHIRLPOOL faulty service to the refrigerator which i puchase 7 months back.
just after purchase fridge is showing lot of manufacturing defects like water leakage, not sufficient cooling etc
i have complain about it to the customer care of the WHIRLPOOL but they r not giving proper response to our complain

same trouble is being experienced by me.i too waiting for some advice.

Whirlpool Washing Machine — disgusting after sale service

I purchased the whirlpool fully automatic front loading washing machine on 30 Aug 08.

The machine is not working properly from the day one .

I complained about this to the whirlpool service centre a number of times.neither the machine is rectified nor the service centre is taking any interest to rectify it.


NO ACTION SO FAR.

highly disappointed by the brand and the QUALITY OF AFTER SALES SERVICE.


HUMBLE REQUEST TO ALL NEVER GET FOOLED BY THE BRAND AND THE SERVICE CENTRE RESPONSE

I am ready to join hands with you to take whirlpool to the consumer court because I am also facing issues repeatedly with Elite model. Please let me know how we can proceed if you have any idea.

Here is my complaint
http://www.consumercomplaints.in/complaints/whirlpool--washing-machine-elite-65k...⇄

I fully agree with Mr. Arun Holla and am with him to take Whirlpool to task, I too am a customer suffering for buying a top end washing Mc from Whirlpool for the last 1 year. Apart from consumer forum we need to expose the utter disrespect of the Whirlpool management towards their customer. They are taking the customers for GRANTED.

Let us all join hands and approach the TV channels and make all the customers aware of the disgusting quality of the Whirlpool Washing M/c's and more so of their pathetic after sales service and attitude towards the customers.

Please feel free to mail me at surajit.[protected]@gmail.com and teach them what consumer strength can do...

Surajit Mukherji
Utterly Frustrated Customer of Whirlpool Washing Mc H65

Whirlpool — support horrible bad

i made a complaint on 23-8-10. more than 20 days have passed and the washing machine has not got repaired. last time they took two months to repair. my current call no is HD[protected]. Is any one listening?

very very poor swervice. is this a sarkari company?

Washing Machine — Front display panel to be changed

the local representatives were contacted and request was placed with them to change the display panel as it was completely worn out.We now have promises being made for the last 2 months that somebody is coming to change it, we have spent monies making over 30 calls to these so called Customer service representatives and over 5 mails for which the company does'nt deem fit to even reply.
In this age they still belive that they can exist without a email ID..nice thought.
I think its time to teach them a lesson by taking them to consumer court and remind the core values and Vision and Mission statement which they pose on their website talking about Customer Focus etc..etc.

Amit Girdhar.
State Operations Head - Maharashtra and Goa
NIS Sparta Ltd.
A Reliance ADA Group Company.

To add to Meenakshi's horrible experience, I had purchased the same machine, Whirlpool Sensation Elite, first the balancer stone broke off. After getting the machine replaced. The replaced unit had problem with display board, when the same was fixed the technician messed up the water dispensing system. Every time when I would call the customer care, first they would take atleast one week doing nothing, then they would dispatch some tom, jerry or harry walking on the road as whirlpool techinician who would come and pretened to fix the machine. Finally, after threating to lodge a complain in customer, two more guys turned disguised as whirlpool SENIOR Technicians. They were able to fix the problem, but were never able to resolve it. The water dispensing system stopped working after few days.

PLEASE if you love your wife, moms, sisters and value their peace in life. DO NOT BUY WHIRLPOOL FRONT LOADING WASHING MACHINES.

Whirlpool India/Sensation elite washing machine — Very worst customer care. Not to buy Whirlpool products.

I complained about my washing machine problem(Complaint No: hd[protected]) three weeks back and the customer care people telling us that some service engineer will call us within 24 hours. But no did not get any response from the service engineer. I called customer care regarding this several times but always I'm getting the same answer. This is redeculous. If these people not able to give post sales service then why should they come into consumer products where all consumer needs service. I prefer not to buy whirlpool product. This is my first and last product. I'll not buy any product from Whirlpool and I suggest not to buy any Whirlpool product. Very very very pathetic situtation when you buy a product worth more than twenty thousands and its not working and there is no response from customer care and the local show room authorised service engineer says he did not know about the system as the company has not given training to him. I strongly suggest not to buy Whirpool products.

I have also faced the same problem, but at last they changed the door itself during month of March 2009. It took more than 3 months to replace the door after complaint made attended by the engineer. Now my warranty period expired i have not renewed the AMC. After 6 months of changing the door now the machine shows CE error and service engineer requiring us to change to power & Control Board for which they require Rs.6000/. But the machine is working even after showing CE, if we wait for 10 minutes. I don't know what to do. I dont know whether it is only loose connection or total fault. Now i am in confussion whether to replace the them or to use continously like this.

dont buy whirlpool products. after sales service is very worst. also giving lot of problems. they r looting money in the name of AMC after the warranty period is over. it is very difficult to use the machine without AMC since it gives repeated problems. No one outside people ready to attend the fault saying that we cannot do, particularly of front loading machine and also it is very difficult to get spare parts outside. hence go to some other companies products instead of whirlpool

I used whirlpool washing machine whitest white 6th sensation

sometime machine makes error code that is DLE. that time stop the machine

Please explain the problem.

Whirlpool — Repairing of washing machine for repeated fault during warranty period

Address - A-44 ,Reliance Hsg. complex , Mohopada ( [protected])

Complaint no - MB[protected] ( ARCC Electronica Panvel)
Repairing of washing machine for repeated fault during warrenty period. Complaint is pending for almost one month ( Date of purchase 28.09.09 )

Fault with door sensor and locking system.Leakage from Water tap

I agree.. Whirlpool service is very bad.. Have very tough time with these guys.

I regret of not reading this before and going through the same problem. Whirpool's name is so big in western countries and especially in Germany that I ended up in buying the same. My problem with DLE error has started some 7 months ago and has been calling the Customer care since then but it is the worst. The engineers don't know why this error comes. I have AMC also but in spite of that, they have now stopped sending their engineers. I feel like publishing it in the news paper and telling everybody not to buy Whirpool at all. - Sushma

I too have the same bad experience with Whirlpool washing machines. All these comments should be published in newspapers so that the new buyers will be careful while deciding on Washing machine barnd.

I had a very bad experience with Whirlpool Professional Sport. There was DLE error from day one of machine installation. The service person visited 3 times and i said enough is enough. Either replace the machine or take your machine back i don't need it. The whirlpool person got ready to replace the machine. God i don't know the future. But after reading such comments i feel it would have been better if i had not purchased it.

It is useless wahing machine Sensation elite 6.5 kgs. I have always have to pay somuch to support engineers..there is no AMC now a days..useless washing machine..pls dont buy Whirlpool washing machine..especially front load..

I have had the same problem with this machine, saying CE ???? any ideas. Useless machine, came to the conclusion that the fact that they had so many error messages available meant that the machine would constantly get spoiled, i have had an indesit washing machine(uk) not available in india and used it for 10years upto 2 to 3 times per day without once calling an engineer. Useless washing machine!

I have been suffering with dLE error for last 3 yrs. Hell.. After wash or rinse I do manually & dry clothes. Interesting thing is that this washing machine doesn't even have just "rinse & spin" combination washing or just "rinse"..Is that an engineer who designed it or a cowdung minded one..facing hell..

Whirlpool Of India — board complaint

Our whirlpool washing machine model No. LAAC03 not working properly

Whirlpool Refrigerator — gift not received

I purchased a refrigerator from das

camp branch. its 340 ice bag dlx model

and i paid 22500 rs for that and they

promised me that i will get a pendant

worth 2300 rs free with it. I purchasded

that on 17 sep 2007 and i still have no

t received the pendant, whenever i call

das or visit them they advise me that

whirlpool has not sent the same so wait

for 4 days.its been almost 20 days now.

I spoke with mr vivek ( sales executive

pune division) ph no [protected].he said

i will receive that by next saturday.I

think its just running arond the bush.I

want to know if i will really get that

gift that was promised to me when i

bought the fridge.and why did das charge

me 133 rs for that gift?
i have required bills with me.
for refrigerator
item code 00006928
inv no 0870csg

for pendant
item code is 00007019 and inv no 05063cs

I have tried calling whirlpool at 1860

180 4558 and 60008558 and no success.
when i spoke with vivek even he could

not give me the numbers to contact

whirlpool in india.

I spoke with mr nvale from das camp

branch he infact told me to call vivek

and know when are they receiving the

gifts he advised me that this company

has a bad record of giving gifts.
If dealer knew this than they shoudl not

have sold the product in first place.

this is to add my contact no
[protected]

amitabh

My whirlpool Ref.Mo.No.175m.p DLX Sr.No.41210014 are not working Please attend my Complaint.
My adress.F-272, Inder Enclave-IInd, Kirari suleman nagar, Mubarak Pur dabas Road, Delhi-110086.
Thanking You

My whirlpool Ref.Mo.No.175m.p DLX Sr.No.41210014 are not working Please attend my Complaint.
My adress.F-272, Inder Enclave-IInd, Kirari suleman nagar, Mubarak Pur dabas Road, Delhi-110086.
My contect No.Mo.[protected], 64159886
Thanking You

To

The Manager
Whirlpool
india

Sir i purchased my whirlpool refrigerator 310 elile carban code :-11338 s.no-INA[protected] ON 15TH JULY 08 receipt no-MH 037. As on that date I visited your solan centre and enquire about freeze. The sales man Mr. Aman told me the freeze have unbreakable self and we also had gift scheme which i gave you before diwali, but after six month ice bottle self fall down and break .I inform to the centre they told me we definitely replace it. But till date the self didn't replace and gift also not received till date.
In Dec 2009 on date 14th the freeze stop cooling .i informed to centre they visit and told me that the gas of freeze finished. And you have to pay approx Rs.1000 to fill gas.
i told them how it possible only in one and half year how can gas finished then they told me i will talk to higher authority and then they told me that pay half amount Rs.500 to fill the gas.
i purchase one of the best freeze from your centre and the cost of freeze for 310 liter I paid Rs 27500/- and their also a freeze Rs.13000 then
i want to asked if we are spending that much of amount what the befit
Please give us service so we can always your costumer not other company customer
please change my ice self as well as fill gas so i can be a regular customer
please do the needful as soon as possible so i can take possible action.

from :-
Sunita Thakur
panwar niwas
tank road solan
solan
my mobile[protected]

Whirlpool Refrigerator — Poor Designing for Door Camp

This is to inform all of the consumers about the poor quality designing of the refrigarator door. ( Genius 180 L) I bought the one around 3 years back. Now the calp at bottom of the door has broken and came out of the main unit. when talked to the "custome care" the clamp is not avilable and hence
entire door has to be replaced which will cost arround 2750/-
The service engg told that it happens when opeing widely which is not mentioned anywhere by the manufacturer.
The body of the refrigerator is made of steel,but clamps are not. So be careful while purchasing a fridge.