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Croma Complaints & Reviews

3.8
Updated: Oct 29, 2024
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Croma reviews & complaints page 2

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A
Ashish Nagre
Apr 24, 2024
Apr 25, 2024
This thread was updated on Apr 25, 2024
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Useless product of LG washing machine

I have started to raise the complaint since the June 2023 when i purchased LG washing machine from Croma store offline.
Started to raise concern from 1st visit of technician for installation in June 2023.
After that 6+ complaints ( service request)raised & all of them are closed / cancelled without my consent by CROMA executives. Just one time one component replaced but no improvement.
Called many time to customer care...
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sKad
from CHENNAI, Tamil Nadu
Apr 23, 2024
Apr 24, 2024
This thread was updated on Apr 24, 2024
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Raised complaint not resolved

Address: ADAYAR

Bought a whirlpool fridge from CROMA, which is having issues with auto-defrosting, raised complaint twice regarding this with the store in a gap of 3 days interval both the time store sent me an resolved message without even attending to it....
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anujsingh007
from Bengaluru, Karnataka
Apr 23, 2024
Apr 25, 2024
This thread was updated on Apr 25, 2024
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Address: ph1, 4rth floor, opposite shrusti homes, 29th cross, Balaji Layout, Kaggadasapura, Bengaluru, BENGALURU, KARNATAKA-29, 560093

I had been eagerly anticipating the delivery of a cooler, especially given the unbearable heat in Bangalore. I expected it to arrive between 9:00 AM and 9:00 PM on April 22, 2024, as I ordered it on April 20, 2024.

Even after 2 days in Bangalore, the product has not been delivered yet. When I went to a local Croma store, they said that they wouldn't handle any online queries since the product was ordered online, and its concerns would be handled separately. I am unsure why you have opened Croma stores if this is the case.

Please deliver the product by April 23, 2024. I promise neither I nor my family will ever visit Croma or order anything from Croma again.

Alternatively, please allow the customer to cancel the order and receive a full refund.
May 26, 2024
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Apr 23, 2024
Updated by anujsingh007
order details - Symphony Diet 35T 35 Litres Room Air Cooler (Automatic Louvers, ACOTO268, White) with order ID[protected]
Verified Support
Apr 24, 2024
Croma Customer Care's response
We apologize for any inconvenience caused. Please rest assured that we are actively addressing your case under complaint number cl3507726, and we will communicate any updates through the same complaint number.
Verified Support
Apr 25, 2024
Croma Customer Care's response
Hello Anuj, according to the latest details, please be informed that the product has been delivered to you. If you have any more questions or need further assistance, feel free to contact us.
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    P_G_9910
    Apr 22, 2024
    Apr 24, 2024
    This thread was updated on Apr 24, 2024
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    Website: croma.com

    Ordered a cooler from online store of Croma. Somehow they marked it delivered without any OTP authentication or any contact. raised a complaint on their forum but still no proper response. Not a case of misplaced item but they never sent out the product. Their is no way to contact anyway. just a series of automated responses
    May 25, 2024
    Complaint marked as Resolved 
    Croma customer support has been notified about the posted complaint.
    Verified Support
    Apr 24, 2024
    Croma Customer Care's response
    Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.
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      Harsh900
      Apr 20, 2024
      Apr 29, 2024
      This thread was updated on Apr 29, 2024
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      Resolved

      My order Sony 5.1ch Soundbar HT-s20R is not delivered but is showing as delivered

      Address: Indiranagar

      My Order of *Sony 5.1Ch Soundbar HT-S20R* with order ID *SOA[protected]* has not been delivered. When i called the driver whose contact i got from store was saying that he is on leave. And suddenly at middle of night i am getting delivered message.We are buying product from croma not tension. Delivery guy did not call me nor i have shared any OTP. I wasted my day at home just to wait for delivery is this the right way to treat the customers....
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      M
      Mohd Tariq Roomi
      from Hyderabad, Telangana
      Apr 19, 2024
      Apr 24, 2024
      This thread was updated on Apr 24, 2024
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      misleading/ false information and poor customer service

      I wanted to express my disappointment and frustration regarding the service I have received from Croma. I recently purchased an LG AC from Croma store in October 2023, I was assured by Croma customer care executives of free installation services at any time within the first six months of purchase.

      On March 30th, when I contacted the LG team for installation, they demanded installation charges despite the assurance of free service....
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      Address: 15-A, ABHISHEK PURAM, JANKIPURAM VISTAR,LUCKNOW

      I am writing to express my extreme dissatisfaction with the service provided by Croma regarding the delivery and installation of an air conditioner that I recently purchased from your store. Despite the purchase being made three days ago, there has been no progress in the installation process, and the lack of communication from your installation provider is appalling.

      Upon purchasing the AC, I was assured that installation...
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      sarmistha.behura@gmail.com
      Apr 15, 2024
      Apr 22, 2024
      This thread was updated on Apr 22, 2024
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      no response from croma for the installation of haier air condition

      I purchased Haiet AC from Croma, Indira nagar, Bengaluru on 7th April and the AC was delivered at my place on 9th April and I was told that installation will be done within 48 hours. However, upon requesting that I will having office and timing issues the store person Shivagami assured me that the AC would be installed on the next morning i.e on 10th April at 11:30 am. So, taking her confirmation via phone I had to stay back and work. None...
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      Satyam Mvv
      Apr 13, 2024
      Apr 14, 2024
      This thread was updated on Apr 14, 2024
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      Water comes from ac indoor unit

      I purchased croma 1.5 5 star as from tata retail store at kakinada on 04.04.24. The installation was done on 12.04.24 after repeated requested the service engineer. But after installation water was coming from indoor unit in ONE DAY. So plese send your service engineer to rectiry it ....
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      rahul4un
      Apr 13, 2024
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      I had purchased Lloyds AC on 7th April 2024 from one of the Croma stores in Kalyan Nagar, Bangalore and I am still to receive the product delivered to my home..I did receive the stand on 8th April and curious to know why the AC is not delivered..The Croma senior sales person Pavithra had assured the same will be delivered in 48 hrs and when I went today to the store I was told it will be delivered today, Iam still waiting for the product..
      Not sure how CROMA is tracking the delivery of the product brought by the customers ..Pathetic service and disappointed with the service
      Croma customer support has been notified about the posted complaint.
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        G
        gopal.meche
        from Coimbatore, Tamil Nadu
        Apr 13, 2024
        Apr 15, 2024
        This thread was updated on Apr 15, 2024
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        Address: Coimbatore

        I ordered Croma 1 ton AC online in croma website. The AC was delivered on 8th April 2024. As per the website, installation will be scheduled within 12 hours after delivery. I haven't received a call till now(13th April 2024).
        When customer care is contacted, they provide evasive response.
        Croma order number: TC[protected]
        Apr 15, 2024
        Complaint marked as Resolved 
        After calling customer care for 4 days, got the AC installed after 7 days.
        Croma customer support has been notified about the posted complaint.
        Apr 13, 2024
        Updated by gopal.meche
        I have been following up with croma customer care people from 11th. They aren't responding.
        Apr 13, 2024
        Updated by gopal.meche
        My number is blocked by Customer care support. I'm unable to connect with the support.
        Apr 15, 2024
        Updated by gopal.meche
        After multiple follow up, got the AC installed on 14th April.
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          J
          JaikumarAjwani
          from Pune, Maharashtra
          Apr 12, 2024
          Apr 14, 2024
          This thread was updated on Apr 14, 2024
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          AC Service - Quality and Bill

          AC was serviced by Croma technician on 2nd April. Still now, bill has not been provided.The AC is not cooling well.Need urgent attention...
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          S
          Sridevj
          Apr 10, 2024
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          Address: Siddhapura Whitefield Bangalore

          Bought a IFB split AC 1 ton on 7th April. Was promised delivery in 2 days. No update until now. Today I personally went to the store in Sidhapura Bangalore and they say that there is shortage in delivery staff because of festival season. And that it will be delivered by 12th April. I am not sure if this can be believed. I have told them that i need my money back if it is not delivered by 12th. Very unprofessional that they don't even call to inform about delays. And when I called them there has been no proper response.

          SOA number[protected]
          Croma customer support has been notified about the posted complaint.
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            L
            Lalrin Sanga
            Apr 10, 2024
            Apr 14, 2024
            This thread was updated on Apr 14, 2024
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            2 tons Air Conditioner

            Address: Soccoro, Porvorim, Goa

            I bought my 2 Tons AC from Croma, Porvorim Branch, Goa. Once, i got problem with the swinging system and after many complains they sent an engineer, and the problem was resolved. Other than that, even after one year i still got no free servicing (like cleaning).

            Before i bought this AC i bought q smaller ACs from Reliance Digital and I've got two free servicing till date, and they told me that they will come again for the...
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            N
            Nitin gAJGHATE
            from Bengaluru, Karnataka
            Apr 10, 2024
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            Address: Bharuch

            I have purchased 65 inch OLED TV from croma store dibrugarh on 04/4/24. Next day tv delivered but still today it is not installed I am contacting Bharuch croma centre from last three days but they are not taking seriously not updating the status also every time New person attend the call at reception but no one taking responsibility

            Regards
            Nitin Gajghate
            Mb [protected]
            Croma customer support has been notified about the posted complaint.
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              K
              karthikpalani
              from chennai, Tamil Nadu
              Apr 9, 2024
              Apr 9, 2024
              This thread was updated on Apr 9, 2024
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              Address: Fourrts Avenue, Annai Indira Nagar, Thoraipakkam Chennai, Tamil Nadu

              -12/06/2023
              -[protected]
              -i bought new i phone 13 from (croma thuraipakkam, chennai ) in june month from this number ([protected]) ..i asked for that issue ( i did not received credit points) for workers but they did not response..
              -refund for credit points
              Croma customer support has been notified about the posted complaint.
              Apr 09, 2024
              Updated by karthikpalani
              i bought new i phone 13 from (croma thuraipakkam, chennai ) in june month from this number ([protected]) ..i asked for that issue ( i did not received credit points) for workers but they did not response..
              -refund for credit points
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                A
                alfarooqraut
                Apr 5, 2024
                Apr 14, 2024
                This thread was updated on Apr 14, 2024
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                Split AC cooling issue.

                Address: Noor Clinic B/08 Tanwar Nagar Kausa Mumbra Thane 400612
                Website: www.croma.com

                I had purchased my 1 tone split AC from Croma Thane branch on 11/06/2023 this product is under warranty but since purchase it requires service 2-3 months. Now since last 2 months the technician told me to do jet service which was chargeable but on repeated complaints jet service was done but it did not last long & again there is no cooling again I was advised for paid jet service which I have refused. Either the service centre is not doing...
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                Tanisha23234
                Apr 5, 2024
                Apr 14, 2024
                This thread was updated on Apr 14, 2024
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                Product still in warrenty but they are not replacing it

                Address: Mumbai 400069, Maharashtra, India
                Website: croma

                My earphones stopped working after 2 months and they are still in warranty But i have called them they are not picking my call and also reject request raised on website....
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                A
                Ashwiniharyan08
                from Mumbai, Maharashtra
                Apr 4, 2024
                May 31, 2024
                This thread was updated on May 31, 2024
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                Denying to cancel order

                My order no is SOA[protected]...My dad has ordered mentioned productsin order no on March 14th 2024 from Croma ...he paid in cash n croma people gave us invoice ...out of that order we ask to deliver chimney only as as it was required but due to contractor pending work we are not facing some legal issues and we r requesting to chroma to cancel the order but they are not entertaining us ...if the other products are not delivered yet then...
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                Sridhar thiyagarajan
                from Chengalpattu, Tamil Nadu
                Apr 4, 2024
                Apr 8, 2024
                This thread was updated on Apr 8, 2024
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                Requesting to send a GST invoice

                Address: Mahindra world city

                My order I'd is SOA[protected]:1
                PANASONIC INV/AC 1.5T EU18AKY3XF 3S. I have purchased a AC and delivered on[protected]. But I didnt get GST invoice. Kindly send me the GST invoice in the following email: [protected]@gmail.com. thanks...
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