Address: ph1, 4rth floor, opposite shrusti homes, 29th cross, Balaji Layout, Kaggadasapura, Bengaluru, BENGALURU, KARNATAKA-29, 560093 |
I had been eagerly anticipating the delivery of a cooler, especially given the unbearable heat in Bangalore. I expected it to arrive between 9:00 AM and 9:00 PM on April 22, 2024, as I ordered it on April 20, 2024.
Even after 2 days in Bangalore, the product has not been delivered yet. When I went to a local Croma store, they said that they wouldn't handle any online queries since the product was ordered online, and its concerns would be handled separately. I am unsure why you have opened Croma stores if this is the case.
Please deliver the product by April 23, 2024. I promise neither I nor my family will ever visit Croma or order anything from Croma again.
Alternatively, please allow the customer to cancel the order and receive a full refund.
May 26, 2024
Complaint marked as Resolved
Croma customer support has been notified about the posted complaint.
Apr 23, 2024
Updated by anujsingh007 order details - Symphony Diet 35T 35 Litres Room Air Cooler (Automatic Louvers, ACOTO268, White) with order ID[protected]
Verified Support
Apr 24, 2024
Croma Customer Care's response We apologize for any inconvenience caused. Please rest assured that we are actively addressing your case under complaint number cl3507726, and we will communicate any updates through the same complaint number.
Verified Support
Apr 25, 2024
Croma Customer Care's response Hello Anuj, according to the latest details, please be informed that the product has been delivered to you. If you have any more questions or need further assistance, feel free to contact us.