Croma Complaints & Reviews

We, being a long term customer of Croma, have purchased multiple products from Croma last year and we were happy with every product we purchased.
Keeping that in mind we opted for Croma to buy Tablets for our child as schooling is online now.

We did buy LENOVO TABLET (MODEL: LENOVO TB-X505F) from Varthur Croma Center on SAT, 14th of AUG along with Couple more items as mentioned below:

- 224230 Lenovo 10 Tab X505F 2GB 32GB BLK. RS. 10, 211.55
- 231437 Croma Earbuds TWS CREA7311 Black. RS.1, 044.05
- 170684 Sandisk MicroSD 32GB card. RS. 369.55
- 214582 STUFFCOOL 2 car chrgr 3.4A+cable 1.5m wt. RS. 474.05
- 234144 SAMSUNG LED 80CM 32T4450 SMART. RS. 20, 415.50
- 207524 2 Yr Ongo EW Televisions-20K-30K New. RS. 1, 857.60
TOTAL OF RS. 34, 372.30

However, post purchasing these items we realized that the
1. LENOVO TABLET (MODEL: LENOVO TB-X505F) is very slow in terms of downloading the applications (eg: TEAMS for School) even when our n/w is quite fast as we connect to our office using the same network. So, we did not like the tablet we got from Croma and wanted to get replaced with either SAMSUNG or iPAD. But on MON, 16th AUG (2 days after the purchase, that is when we checked the product) when we went to the Varthur Croma store to exchange the Lenovo Tablets the representatives over there did not provide us the flexibility to exchange the tablet with SAMSUNG or iPAD which is usually possible when we purchase product from ADISHWAR or GIRIAS or AMAZON.

Taniya this side
I cancelled an order on 15 aug 2021 for iPhone 11 and they said I will be receiving the refund within 7-10 days .I haven't received the refund yet and whenever I call them they say I will have to wait for another 5 days ..This is not done 51k is a big amount and if I don't receive my refund in next 2 days unfortunately I will have to take strict actions against them

I ordered an i phone 11 64 gb from croma then I cancelled the order since there was some problem with gst invoice. It's been 10 days I haven't received the refund and whenever I call them they say I have to wait for another 5 days, o don't know for how many more 5 days I will have to wait ..this is not done 51000 is a big amount ..I will be taking legal actions if I do not receive the refund in another 2 days

Dear Chroma Team,

I had purchased a Samsung Washing machine on 15.08.2021(Model no WA65T4262FS/TL SL 5S) with invoice no SLA[protected] from your Croma store, Wakad, Pune. On the day of purchase the price was 18990 with old machine exchange and ICICI cash back cumulative discount of Rs 2000. Two days after I visit the store for some query i found that the same machine was priced at 16990 with same discount ( exchange and...

Washing machine jammed

Dear Team:

The Croma TV that we had purchased about 3 years back is not working.

I would request if you can depute a service engineer to visit our residence to fix the problem.

My address is

5H-605, Provident Sunworth
Kengeri, Hobli, Venkatapura
Bangalore - 560060
Tel: [protected]

Delivery date passed and still dont know the status of the product. unable to reach customer care number [says invalid number / switched off]. Online portal does not showing any courier tracking information. Order ID :[protected]

Ordered one oppo reno 6 on 1st August 2021 and cancelled on same day but refund still pending.

Order ID:[protected]

Kindly do the needful

Regards
Manu Sharma

We bought our Samsung Ac from Croma Ghodbunder Road (Thane) branch on 28th March 2021 on EMI of Rs.4024. We were told there was a cashback offer where we would get Rs.3000/- cashback in our third EMI. We did not receive it. We contacted the loan bank (IDFC) to check why there was a delay who told us they did not receive our product details on their cashback list.
Spoke to Croma executives but no help yet.

I purchased aquaguard on dtd 16/08/2021, but still waiting for installation and demo.Lot's of follow with croma but no result.Now we need refund for same.

Order : Apple Airpods
Order ID :[protected]
Order date : 18th August 2021
Delivery Date mentioned on the website : 19th August 2021

Today 20th August 2021 : not yet delivered

Croma customer support, an email to the grievance officer doesn't seem to be working. The customer support doesn't have any information, contact details of the store/warehouse where the product is going to be delivered from. therefore they can't even check the status. They see what I see on the website. The grievance officer hasn't even gotten in touch with me yet regarding my complain.

The Airpods were suppose to be a gift for my husband and I was suppose to gift them to him today. Had I known the bad online service of Croma, I would have gone and picked up the product myself.

Please help me get the delivery today.

I have purchased a HISENSE 50 inch tv on 10th August and it got delivered next day and at the time of installation and setup we came to know that one side of TV panel/screen is broken/damaged from inside.
That installation guy told me that call to customer care and they will send the new TV as it was sent damaged one from Croma guy..
I called up customer care and did everything and requested for delivery and pick up on same day as it has been more than a week and they have already done wall mounting.
It has been 10 days and no further update.
Not happy with the support and help being provided by Croma Online Croma support team

There are so many problems from starting
1.Power button was not working
2.Touchpad is not working properly intermittently
3.Speaker stopped working once
4.1TB hard disc is not there in system
5. and now one USB port is not working
all these problems in just 2months from purchase ..

Dear Sir,
I purchased Croma fire tv 43inch on 9th August 2021 from ghod dod road surat, Gujarat.the technician come and fit the tv but he didn't start my tv (he didn't pair the remote from TV). I was call him then he come at evening after so many calls otherwise he didn't respond my call. He came 3times but not solve the problem today is 14 August after 5 days he didn't solve. From today he is not answering my calls
So, what we do in this situation.


Please call me
Mobile no.[protected]

(Above mail i was sent at 14th August but not respond from anywhere).

Today, 16th August again that person was come and doing a time pass but not start my computer. I will file a suit against croma for after sales service.

Hydrolic Lid not working, Your engineer arrive at but he can't resolved and after open machine dryer has been not working

Croma — payment deducted from bank account but still order not confirmed

I ordered an electronic product from online store of Rs. 4155 on 13th Aug. I use eGift card of croma for payment and rest from online banking. Payment deducted from my account but didn't receive any order confirmation. Not able to see anything in order history. Order Id[protected]

I have followed up several times with croma customer...

I bought a LG AC from croma store. Store assure to deliver and installation this within 5 days. It is surprised to see that ac delivered at other state address. No one is ready to help. Extremely pathetic experience with croma. Need to report.

I had the same issue . My card got expired 4 days back 10aug 2021 from today 14 aug 2021 . I asked customer care to give me solution or renew the card. Card amount is 5500 .
But no response yet
@cromacustomerservice

I saw a online purchasing add of baby cloths and like to purchase after i paid the final amount, i copied the link for safety reason or to track order.

Below mentioned is the link where i purchased online and get fooled.

https://cromastore44.myshopify.com/[protected]/checkouts/7579a7e2c526f18044e3861...⇄

Hi Team, Menu option getting pop up automatically even when no button has been pressed on the remote and TV as well.

Please look into this issue.