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Updated: Apr 2, 2025
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Croma reviews & complaints page 64

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A
ap2021
Jul 6, 2021
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Water purifier RO

Address: bhopal

'm very disappointed by response of your service team in Bhopal MP and promised my self not to buy any items from croma store in future. I purchased RO in 15Dec 20 with two years AMC. Firstly no one responded even for installation but somehow I managed, now RO needs servicing and I complained on 21june(eureka forbes)/26 june(croma) reference id is [protected], [protected] respectively.
I am very dissatisfied by company not adhering it's...
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Pooja Manoj Gupta
Jul 4, 2021
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Cooler CRRC1206

Address: QTR. NO. 522, TYPE-2, FIRST FLOOR, TIMARPUR,

I purchase my Cooler on 24.06.21 from Croma Kamla Nagar, at the time of display the product is completely fine but when the product deliver it is defective product and from 25.06.2021 to till date i continue complaint about that and request for either replace or repair. But till date nothing has been resolved and due to that reason my mother has suffered a lot in this hot summer. The Company person told me that the part is not available and...
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Pooja Manoj Gupta
Jul 2, 2021
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Coller CRRC1206

Address: QTR. NO. 522, TYPE-2, FIRST FLOOR, TIMARPUR,

I purchased/order a Cooler from Croma, Kamla Nagar, on 24.06.2021, 4.25 P.M. and as per their Salesman conversation they confirm that they will deliver the said Cooler on 25.06.2021 upto 11.00 A.M. and I paid Rs. 8878/- with extended of 2 year warranty. But the said cooler is completely damage product i.e. swing problem, leakage, wheel problem and accordingly I called the customer care on 26.06.2021 many times and still contact them but they...
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22 rohan Bhalerao
Jul 1, 2021
Jan 26, 2023
This thread was updated on Jan 26, 2023
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Refund not received

[protected] This is my contact number and www.[protected]@gmail.com is my emailing [protected]this is my order cancelation id
It's day 11of order cancellation and I didn't get my money refunded...
Even product is shown returned i get information on 29 Jun through sms and this RO[protected]is order return ID
Your customer care support gives worst unexpected service even they are just postpond my issues day by day...and...
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Pavan Kumar HJ
from Palwal, Haryana
Jun 30, 2021
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Refund not Processed

Dear Sir

I had purchased the One Plus earbuds from Croma Online Website on 28th of May 2021..

The delivery date showing during purchase was by May 30th 2021.. But even after many days I didn't receive the product I contacted the customer care but still there were not able to support and at the end they told me to cancel..
Later I cancelled the product on 10th of June 2021 and they toss me that refund will...
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Work India
Jun 28, 2021
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Glen Chimney

Kandivali chroma Vaishali Madam has cheated us by selling this glen Chimney and from day 1 one we are facing issue...because lots of noise in chimney ...we have asked detail about chimney but she gave complete wrong information about chimney...now let me know what to do...shall I complain as consumers court about that lady who product to achieve her target or towards the company...
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Dr Deepika Khakha
Jun 28, 2021
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Laptop Lenovo 15 S3 7VIN/4 DIN

Address: South Ex,New Delhi

I had bought a Lenova laptop which was a defected piece it seized to function from the day of purchase.
I am a high value customer.I had appoarched Croma South ex branch for respite, laptop is still in warranty period.I had left laptop to the croma facility for the needful to be done
The services provided by your outlet was below my exception.The issue is not resolved with the laptop.
We both are health care workers...
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22 rohan Bhalerao
Jun 28, 2021
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Didn't get refund after 8to10 days of refund request

Address: Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069

[protected] This is my contact number [protected]@gmail.com is my emailing [protected]this is my order cancelation id
It's day 9 of order cancellation and I didn't get my money refunded...
Your customer care support gives worst unexpected service even they are just postpond my issues day by day...and just says we will solve your problem in 24hours
Customer care advisor just says that our team will be call you as soon...
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Sanjay.Pal
Jun 28, 2021
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Product installation not done

Address: Navi Mumbai, Khargar

I purchased a LED TV from CROMA, Kharghar on 23/06/21 and no installation has been despite of multiple calls and registering complaints. On demand of request for order cancellation and escalation, I was connected to Mr Sumit who was introduced as store manager, assured me of resolving issue ASAP but all in vain.My Invoice No: SLA[protected]....
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MANOJ B. MORE
from Mumbai, Maharashtra
Jun 27, 2021
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Cash back and no cost emi offer promised but not given

Dear Sie/Madam
with reference to above subject onine Apple mobile purchased with cash and no cost emie on HDFC credit card after proper selection of offer product purchased but bank riesed full amount bill means no emie converted or no cash back
As per discussion with bank representative its cromas misteck but may time written and telephonic complaint issue not solved

Now croma is refusing anfd teling not eligible...
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Reeshucroma
Jun 26, 2021
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Refund of cancelled item

Dear Sir
I ordered robotic vaccum cleaner on 18th June'21, but on 20th June Croma itself cancelled my order citing product is out of stock.
But on my account page it is showing product is out for delivery and received an SMS for the same on 25th June. It is showing product will be delivered by 21st June. While calling customer care they are saying your order is cancelled and you will receive an call back in 24 hrs. From last...
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Hemant1879
Jun 25, 2021
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Installation of Havells water heater

Address: Swastik Park, B wing, B-05/501, Floor 05, beside Rainbow International School, Thane west, Ghodbunder Road

On 14th Jun 2021, I was purchased a water heater from Croma situated at Thane Kapurbawadi (Ghodbunder Road) and Invoice no is SLA[protected]. Before purchasing, I was clearly asked them that I will required a person who will install this at my home and on commitment from croma executive, I was purchased this product. Croma executive was told that a person will come to my address within 2 days from the delivery of the product. Now it is 11...
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Pavan Kumar HJ
from Palwal, Haryana
Jun 25, 2021
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Regarding refund issuance

Address: Croma Online

Dear Sir

I had purchased the One Plus earbuds from Croma Online Website on 28th of May 2021..

The delivery date showing during purchase was by May 30th 2021.. But even after many days I didn't receive the product I contacted the customer care but still there were not able to support and at the end they told me to cancel..
Later I cancelled the product on 10th of June 2021 and they toss me that refund...
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Shravan5211
Jun 24, 2021
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Im complaining about Samsung Microwave

I purchased a newly Samsung Microwave Convection Oven 28L (MC28H5145VK/TL) from Croma Store (Newtown Branch) on[protected].
After delivery I found that it’s grill function is not working means they gave me a defected piece.
I call and booked the complaints to Croma customer care about the matter that you people have given me a defected piece in a price of new microwave and I want my products to be replaced with the new one....
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V
vivekanandpai
Jun 24, 2021
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Struggling for service after the delivered laptop was defective

Bought a new laptop Lenovo Ideapad flex 5 on June 8th from croma online. The rder number is[protected]. Form the beginning it was full of issues. The expected delivery date was 13th but got the product on 18th. Had bought it because I have college starting in a week and wanted for study purpose.

But the actual problem starts after the delivery of the product. After opening I did find that there were issues with the laptop....
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22 rohan Bhalerao
Jun 23, 2021
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3days of refund request and didn't get refund yet

Website: www.croma.com

It's day 3 of order cancellation and I didn't get my money refunded...
Your customer care support gives worst unexpected service even they are just postpond my quries day by day...and just says we will solve your problem in 24 hours SR[protected]this is my order cancelation ID...
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anilrdeo
Jun 23, 2021
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Order no.113261558

Washing machine delivered on 20.06.2020.

Waiting desparately for

1. Unboxing & inspection by brand representative

2. Installation & commissioning of the machine

3. Demonstration

anil deo
[protected]...
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S
Sahil C
Jun 22, 2021
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Cooler

Address: WZ 165-A Dasghara, PO PUSA, New DELHI 110012

I recently purchased a Cooler from Croma Store, Karol Bagh, which is well within the warranty period. A complaint was registered earlier as well and one person visited the location for checking the cooler.
Since the Cooler seems to be beyond repair, a mail was sent to the store for replacement, however, no action has been taken till now. The store denied receiving any mail.
Please note that the cooler is lying unutilized in...
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Pranay Firke
Jun 22, 2021
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Sony LED x75 43 inch

Dears,

I bookes sony tv on 8 th june from croma store wakad Product Details:-
Invoice no: SLE004EA1819749, it was defective so initiated return, which takes around 10 days, on 17 delihvery guy picksup the order, now its 22 june still no luck. The worst service i have ever seen with such a big brand.
Please look into this as soon as possible. Why it is taking too much time. You need to work on you policy. Even...
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S
sumit.ujjain
from Bengaluru, Karnataka
Jun 17, 2021
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Tata croma inverter fridge

Address: Hari Om Residency CHS, Flat no.201, Plot no. 67 Sector50, Nerul Navi Mumbai

I have purchase CROMA Inverter Fridge 541 ltr from TATA Croma Belapur, Navi Mumbai and it is not even 1 year and the fridge defrost is not working at all and Ice is getting accumulated in doors and all the food stuf stored. The Vegetable compartment is watery and regular food gets rotten. Its almost month and logging call with croma and the engineer came and just cleaned the compartment with hot water saying that this is the only solution....
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