Croma Complaints & Reviews

I had ordered iPad from Croma website on 22nd May. It was supposed to be delivered on 25th. Today is 29th, still no clue of the product. It was prepaid order, the payment has been deducted. I have called them numerous times, all they say is they will call me within 24 hours. Some said invoice has not been generated. Totally frustrated. I forwarded them the order confirmation I got. Also tagged them on twitter, still no proper response....

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I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team.

I placed the cancellation request for a Samsung Galaxy S20 FE on 14 of May, just a few hours after placing the order. I never thought it would be such a nightmare get an order cancelled.

These are my details:
Invoice No: SLE047EC1728658 (Invoice attached)br...

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Hi

I have purchased To link router product on 20th May and I was informed that it will be delivered by 27th May.
Till now no tracking ID or call received from croma end.
And product was not yet delivered to me.

When I called to customer service they were saying you will get the product today but I don't see any of such sign.

Even they don't know if it is shipped or not.
br...

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This is to bring to your attention that I had ordered a HP Laptop on 22nd May 2021 from INFINITI RETAIL LIMITED TRADING AS CROMA and as per the website the delivery date was 24th May 2021 through express delivery.It has been 5 days since I have not received my delivery. They had promised express delivery.Have called customer care plenty of times but they are not able to resolve the issue. They say that your issue will be resolved in 24 hrs...

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I placed order on Croma.com on 23rd may, it's order number is[protected], till now there is no update about the order. The order is supposed to be delivered by 27th May, but till now it is not even shipped.

I don't understand what's wrong with croma...

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I ordered LG 1.5 Ton AC from croma on 18th may and delivery was expected on 24 th may. Delivery wasn't made and even there weren't any updates regarding when will it be delivered.

Customer care keep on repeating we will call you back with updates but no one did. And still i don't know about my product that when will it be delivered. Why croma can't keep a track on their product delivery system?

Help me know how...

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Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation....

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Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation....

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Address: D/no 39-21-7/5, Vidyanagar, Old Shankar colony,Madhavadhara,

I purchased cooler in the store on Tuesday and Water is draining out on the back side of the cooler from Thursday. Complaint is raised yesterday. A person named Siva Prasad Dokala has called me yesterday evening, and tried to fit it through Video call which did not got fixed. He said he will send technican next day morning. A person named Dilip has come up who doesn't know anything about cooler. Additionally he did another damage to it, he...

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Address: Mumbai

Placed an order for a product on their official website on April 27 20201. Till date, it is not delivered and the customer care service has not helped in providing any support or solution.

On being asked about the status of product delivery, they state they don't have any record of the product. And yet I have a confirmation email of the same product.

All this from an established brand called Croma, is absolutely...

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After switching on the tv, the croma logo displays for about 10 seconds and smart tv logo for about 30 seconds. The same repeats again and again. The tv is not starting....

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Address: NO137 HEBBAL 2ND STAGE NEAR SANKRANTHI CIRCLE

I had purchased laptop from Croma Mysore store.
Date of Purchase : 23rd May 2020.
Product : HP Laptop

Item Code Item Description Tax Code Qty. Rate Amount
221849 HP 14 CK0155TU 7Gi3 8GBN 1TB HDD +Off 6J/5J 1.0000 33490.00 30141.00

Date of incident : 17th May 2021
Description: Today while using the laptop, it turned OFF immediately.
It is not powering ON.
I connected...

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Hello
I ordered a samsung tv on 15th may 2021 through online . And the delivery was 17th may wrongly committed. Not even a single call or email sent to me regarding the delay of delivery. I had called couple of times to CCE and asked to cancel the order .they say my money will refund only after 7 to 10days . Why should I suffer for tour wrong commitments. Pls if Any one can help me in refund of my money back . Very bad customer service....

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Address: No-35A, Bharath Avenue, CRPF Nagar, Mittanamalli, IAF Avadi, Chennai-600055

[protected]...

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I have received a fake job offer letter on May13, 2021 stating that I have to fill and send a registration form and after that the HR will inform me about the registration fees and soon after 2 days I have to attend a face-to-face interview at company office or through online via zoom/skype/google meet.

The contact details of the person:-
Mobile No:[protected]...

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On 22 May 2020, I had purchased JBL earphones from Croma, Koramagala, Bangalore shop. My name is Visakh VR, my mobile number [protected].
my email ID is [protected]@gmail.com

Total bill amt is 5539/- including oppo mobile. Now I required to need duplicate bill for claiming warranty of my JBL earphone.
Kindly email the bill please 🙏...

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Dear croma,

We are fed-up with your product and service.
It's was pathetic
We have complaint many time regarding service issue and product aswell..

We bought Croma refrigerator in September 2020..

From day 1st there was an issues..
1. My fridge not delivered on time( Croma send my fridge back to the DC ) till the time croma center had given me small fridge...

2....

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Address: Goregaon

On my birthday I received a tata product croma power bank as a gift. This product has full capacity 10000mAh. I have hardly used for 2-3 times. My phone has battery capacity of 3000mAh. On full charged power bank I can hardly charge my phone for maximum of 2 times. Ideally it should charge 3 times. And there’s more than this. To charge this power bank to it’s maximum capacity, it takes more than two days. I don’t think this is a genuine...

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Address: MUMBAI ANDHERI

As informed to co's customer care no[protected] tv not working since[protected] but till date not attended the complaint.only grtting it started but no screen disply
my bill no sla/[protected] dated[protected] croma crel73183262/52...

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Address: KURLA WEST

Request you to kindly give me resolutio i m purchased product HP Brand LAPTOP Product Description is HP Notebook - 15-db1069au Dated 22/05/2020.In Last 6 months many issues coming like Hang and white spots and some functions not working properly..
Note : Last 6 months visit to croma branch kurla west and meet to Managers but not give me solution ..Manager has told me to call customer care no of hp branch and i m called to hp...

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Croma Complaints & Reviews

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Croma reviews & complaints page 66

Ordered IPad from Croma Website, past 5 days of delivery date, still no news of product

Refund of 48K not even initiated more than 2 weeks after cancellation [Invoice No SLE047EC1728658]

TP-Link TL-WR840N N300 W/L rou

Croma Delay in delivery and pathetic customer care

Product is not shipped

No updates regarding order even after 2 days of expected delivery date

Order is not cancelled after so many emails and calls

Order is not cancelled after 5 calls and 5 emails

Tata Croma cooler

Product not delivered and Customer care unresponsive.

Television not starting

HP Laptop issue

Delaying of delivery committed wrong

Printing Problem

Fake job offer

JBL earphones

Croma refrigerator so pathetic

Defected Power Bank

Faulty machine

Laptop Not Working properly

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Croma Complaints & Reviews

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