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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Apr 2, 2025

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Croma reviews & complaints page 65

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Have ordered a LED TV on 14-Jun-2021 and as per the invoice standard delivery is on 16-Jun-2021. But till now i have not received any mail or message regarding my order.

Also, as per the order details in Croma online web portal, product should have been arrived by 15-Jun-2021 itself.

I need the order to be delivered today itself....

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Address: Pune

Today I have purchased one geyser, I have visited chroma store vinannagar Phoenix mall at 4:30 pm, in store there is many staff available but they didn't attention at me, I told one person I want to purchase geyser but no one have to sell it to me, I told imran khan sales person to give me this parcel delivery on malls gate through delivery boy, but he answered me very arrogantly, he told me why you purchased in chroma no delivery boy available...

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Hello Croma,

I bought a Samsung Tablet A8 on 3rd June 2021, and it was delivered on 5th June 2021. As soon as I received the product, I tested it and found the Camera was not working (front and back). The very same day I raised a complaint on Croma website and requested for a replacement (SR ID: SR[protected]). As per process, I had to mail the video and photograph of the issue to [protected]@croma.com and [protected]@croma.com....

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Address: 3/92 Subhash nagar back side 2 floor

Dear sir
Aj hi mera ghar par AC ki delivery hui Croma ka AC liya maine but 3rd class service 1st day hi jo mechanic AC fitted karne aya vo khud bol raha hai is AC MAI PROBLEM HAI NAYA AC AP KISI KE GHAR PAR DELIVERY KAR RHE HO TO USE PEHLE CHECK NHI KARTE AB AC A GAYA HAI TO BOL RAHA HAI MECANIC AYEGA KAL DUSRA VO CHECK KARKE JAYEGA
PEHLI BAAR MAINA CROMA KA KOI ITEM LIYA OR ITNI GHATIYA SERVICE
I WILL GO CONSUMER...

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Address: WZ 80A RING ROAD NARAINA NEW DELHI

1.5 TON booked on 10jun to be delivered today still not delivered....

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I am writing as another resort since my calls are being dodged now and your third party Onsitego is just trying to not provide the appropriate service. Invoice number SLA[protected], an Asus laptop's extended warranty was purchased for service in case of issue arises. I understand that no physical damage and battery issue is covered under this, as per what I was told.

While I complained on 31st May stating that I will...

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Address: Churchgate Mumbai

This is to bring to your notice I had made a purchase from Churchgate Croma store for Rs 29499/- upon being offered Rs 3000/- as cashback within 90 days. However till date I haven't received my refund despite multiple follow-up and visits to the store in times of the pandemic. Their Customer Service is deplorable and strong action must be initiated against the store....

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Address: Room No 5 G K Bhatia Building Khajuria Road, Kandivali West Mumbai 400067

Invoice Number : MLA[protected] Dated 13.09.2020.
Item Code : 228224

Fridge is spoil all the things and making noise...

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I ordered Apple ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'order shipped' since day one.
It's been a week now. Two days ago I had called customer care receiving no specific update, so I emailed my complaint. I received a computer-generated...

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Address: Jubilee hills , hyderabad

Hi,
This is RAJKUMAR ( [protected])from hyderabad, I am a very old customer of Croma store recently I have purchased a SAMSUNG LED 138 cm 55TU8200 on 12/04/2021 with billing name Rajkumar Ganugula

Order Id : S0A[protected]

Basically I came to store to purchase sony telivision but on the pressure of the sales person and manager Satish garu, i purchased samsung Tv and along with that they told me to purchase...

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I have received defective piece Order ID:[protected] from CROMA online website and now I contact customer care daily but didn't get any proper response about return and refund. It's a week now.

DO NOT USE CROMA WEBSITE AT ANY COST....

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I ordered Apple Ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'Order Shipped' since day one.
It's been a week now. Two days ago I had called the Customer Care receiving no specific update, so I emailed my complaint. I received a computer-generated...

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Address: vishwamanava double road mysore 570022

Website: corma shop

I bought iphone 11 from your shop in mysore in d month of march, after a month exactly on april 25 the phone got dead its not working, on 24 night when i slept it was working and the charge was 73% but when i woke up it was dead, i called the manager of the croma shop in double road mysore, he told i need to wait untill lockdown gets over. Now im facing lot of trouble i'm unable to attend my online classes, interships my facing more difficult...

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Address: Chroma, Aundh, Pune

Ms. Ramona Fernandes
grievance.[protected]@croma.com
+[protected]

Nodal Officer
Mr. Shiv Barai
nodal.[protected]@croma.com
+[protected]

I had purchased a LG washing machine from Chroma Aundh, Pune which was a showroom display product. The machine was delivered yesterday in a very shabby condition (Photos Attached) in a bubble wrap without a thermocole bottom, side corrugated...

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Hello,

I have purchased a laptop from Croma website. While purchase we put the pincode and checked delivery available or not. It mentioned 1 day delivery. Now it's more than 4 days and laptop still not delivered. Secondly, none of the helpline numbers are working today as mentioned on Croma website.

Your customer care team can reach out to be on +91-[protected].

Regards,
Vikaas...

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Address: Palanpur

I have purchased LG 1.5 tone 5 star AC and made payments but my payments deduct 2 times.
Like AC Price is: 43299
Deduct from my Account: 43299 2 times (86598).

How can get a refund for my one payment?...

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Address: C2 501, sankara colony, Near RBK International School,Chembur (w)

I would like to inform you that, I have purchase O- general AC from CROMA in the name o[censored]M khona & Company ( with registered mobile number-[protected], which was installed by Global Aircon Air Conditioning, SION last year in the month of January. However, I have not been provided a single free service in the warranty period and upon contact it was informed that since they dont have record of Installation they cannot provided the free service.br...

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Address: CGD1-403, SUPERTECH CAPE TOWN, SECTOR-74, NOIDA

A package containing croma 1.5 t portable AC was received by me on 22.05.21 but we found it in damaged condition. Complaint for the return was lodged on the same day in customer care as well as return email address. It suppose to be taken back in 6 days max. After repeated follow up it is still not picked up and we are suffering in hot summer even after purchase of an ac. Very poor customer service as no information other than lodging complaint...

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Address: Infiniti Retail, Unit No. 701, 702 7th Floor, Kaledonia, Sahar Road, Andheri East Mumbai 400069, Maharashtra, India

Website: www.croma.com/my-account/orders

Money debited, order Id was empty, not given option to review and cancellation in website, product delivered day before yesterday .Could not check what I ordered there boz of that .now noone is responding for replacement.Its third day. I wanted upgraded lap and I am ready to pay remaining amount . I have not used the product which they have sent .I need replacement...

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Address: Gujarat

I bought a Hitachi AC which was priced at MRP of 60500 and offered with a discount at 43900 with another 1500 discount which was not applied and I was charged 43900. On receipt of the product I found a MRP of 42300 so essentially Croma has aold the product above the MRP besides a Varince of 18200 i
the quoted and actual MRP. Best part is the call center doesnt responsd and keeps me on hold and emails are not working. I KNOW THE FACT...

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