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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Jan 2, 2025
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Double payment charged for the same item which has already been paid
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D-Mart / Avenue Supermarts reviews & complaints page 15

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S
susanfpereira
from Mumbai, Maharashtra
Jan 31, 2022
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Double payment charged for the same item which has already been paid

Dear sir / madam,
I had made a purchase of Whiskas kitten food for which was charged alongwith the purchase of other items. The cost of the item was Rs.348/-, which was deducted from my account twice, and the quantity of item given to me was only 12 pcs. The order number to this item was 49713545.

Some days earlier when I was going through my SB account passbook for certain verifications, I noticed the discrepancy of...
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H
Harshad Maldikar
from Mumbai, Maharashtra
Jan 30, 2022
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Sugar with Acidic substance

Address: 2/H/1904 Sapphire Lakeside Co Op Housing Society New Mhada Colony Next To Union bank Of India JVLR

We have purchased loose sugar from Chandivili, Mumbai Dmart in last month while using it we found some issues like milk was spoiling and taste of food change sometimes. We didn't suspect on sugar as we thought it could be milk issue. On one occasion my nephew said sugar taste is bitter also sugar found to be clotting. I have personally tasted and found that it's acididic in taste specifically like sulphuric acid. This need to take of immediately...
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K
Kantilal Mahajan
Jan 29, 2022
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Received damage product

Address: Mithila Nagari society

I have ordered pigeon kettle but it's received damage please return or refund against that...
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P
PvCSekhar
from Tirupati, Andhra Pradesh
Jan 20, 2022
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DMart refused to replace a faulty item

Address: DMart, Karkambadi, Tirupati

I bought 2 mosquito bats from DMart. I was in a hurry so I got the items billed and left.
After reaching home when I checked, one of the bat's was crushed.

Next day I went to DMart to get it replaced or refunded. So I asked the manager why the mosquito bat wasn't checked before giving me. He said that they were busy so they didn't check it.

And then the manager argues that I crushed it after purchasing!...
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R
rituraj kotiankar
Jan 16, 2022
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Upi payment not accepted

Address: Vasai west stella

In vasai west DMART upi payment is not accepted

what is the point of Digital india movement...
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M
Mukund M Shinde
Jan 13, 2022
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Money to be refunded by Dmart

I had visited to Dmart, Siddapura, Whitefield, Bengaluru, on 31st Oct 2021 & shopped at Dmart . I tried paying through Google pay and my money got debited from my account. But the person at bill counter asked me to repay the payment again, as the transaction was shown as times out.
I have emailed the customer support of Dmart and also raised complaints on different complaint centres but no response from them

Please refund...
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D
Dipti Samant
Jan 13, 2022
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Item missing

My order number is 55831342 and got delivered on Friday (7th Jan) but in that 5 items were missing. I complaint against it and I received the delivery yesterday (12th Jan). Yesterday I received the pending order but in that also still one item is pending. I don’t understand who is that dumb person who is handling the order please immediately change that person as he is incapable of doing this simple clerical job. I want either refund or...
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S
sadhna01
Jan 13, 2022
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Exchange Policy , Employee behavior

This is regarding the policy of DMART Safilguda Hyderabad and not the amount.
1. At the customer care I went for exchange of a product but they returned the amount instead, along with deducting Rs 1.00 for every Rs.100.00 and the reason they mentioned is that it is paid through card therefore the company policy is to refund with deductions
2. When I was at the billing counter the employee at the customer care came all the...
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D
Divya Patil
Jan 9, 2022
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Rude staff - disrespectful

Address: Dahisar west

It very disappointing to see that how Dmart staff is behaving with their customers, at Dahisar west location.

Disrespectful, calling out names in public.

Really Disappointing to see this behaviour....
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S
Shreyas Sancheti
Jan 7, 2022
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Price Difference in bill amount

Address: Pathardi, Nashik

Total bill amount given to me is 2642 but the actual addition of the prices of product adds up to 2584. I have no idea where does the difference of 58 rupees went. I want a refund for the same...
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S
Suraj Mhadgut
from Mumbai, Maharashtra
Jan 7, 2022
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Deodorant not working

Dear Sir

I bought park avenue voyage deodorant from dmart. When I tried to use it is not working .
No perfume is released from this deo.

I am sending pics of deodorant with batch id.

Can I get replacement for the same

Regards
Suraj Mhadgut

[protected]...
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J
Jatin Thadeser
from Mumbai, Maharashtra
Jan 5, 2022
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No delivery last 4 days fake company no customer support fake promise

O delivery last 4 days fake company no customer support fake promise i order on 1st jan 2021 delivery date is 2 jan 2022 but they keep saying it will be deliverd within end of the day last 4 days but yet not deliverd my registerd no is [protected] jaTIN THADESAR SENIOR BHI FAKE PROMISE DE RAHE HAI MENE PREPAID ORDER DIYA WOH HI GALTI HO GAI 2 GHANTA CUSTOMER CARE ME BAT KARO KOI FAIDA NAI HAI SAB JHOTH BOL RAHE HAI...
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M
Mitul Trivedi
Jan 3, 2022
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Not Allowing handkerchief or Stall as a mask

Address: Satelite, Ahmedabad

D Mart - Satelite Ahmedabad did not allow to enter the store though fee customers were covered with handkerchief and stall (dupatta). Can you please explain this? Though the PM and Health Minister has clearly informed we can cover the face with any cotton cloth....
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R
rupashree naveen
Jan 2, 2022
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Charged for the item not purchased wrong billing

Address: Bengaluru, Kanakapura Road

Dated 1st Jan 2022, time 6:30pm,
bill number[protected]
Cashier. NAN 123452

I had just swiped my card for 3121 Rs through axis bank debit card but not verified the items at that point of time. They have added/charged 499 for the item I have not purchased i .e BATA LDS R, can verify this from CC TV, attaching my bill, pls help me to refund my money back.

Thanks
Rupashree...
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V
Vinay V Tripathi
Dec 29, 2021
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Dmart

Address: Kalyan West Bail Bazar

Hi Dmart,

As a Cuatomer i think I am a king of the market, But today I visited to your Kalyan West (Bail Bazar) store wherein few of your employee-Mr Shubham and Suraj Jaiswal was so errogant. I tried to discuss with him somithing but he totally disgree to talk with us.

I belive that as a enterpreneur you have to listen you customer and have to think about customer satisfaction

Actually you people...
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S
sourabh88sharma
Dec 28, 2021
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Replacement electronic product

Address: kanchanbagh rajnandgaon

Ear all i am a using d mart service more than five year and buy product in multiple city like pune, dhuliya bhilai and rajnandgaon
today i want change visit rajandgaon branch for change led bulb but they are not support me they told me you can change this product in bhilai branch
kindly update
why i trust you for service and why i buy product by you
as of now i am i in Rajandgaon can i go 35 km for change this...
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S
Sabita koneru
Dec 24, 2021
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Unhygienic food product

Address: hno 4-116/1 manchirevula Hyderabad
Website: sabitakoneru1@gmail.com

On 21st december 2021 we bought packed chips 'classic banana chips' 500 gms mfgd by pr agencies parsigutta secunderabad. the product is stale and made with bad oil which has effected the digestive system of all those who ate

dmart should stop supplying these products of the company...
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Shashidhar Rao Neredikomma
from Hyderabad, Telangana
Dec 23, 2021
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Unauthorized charges

Address: Kukatpally

Even after being directed by the courts, not to collect charges for carry bags, D mart is collecting charges....
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D
dipak kunar
from Thane, Maharashtra
Dec 14, 2021
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Product quality issue

Address: ELITRA B, 303 CASABELLA GOLD KALYAN SHILL ROAD, khidkali temple

Dear Team,

I have online purchased from dmart dated dec 12 2021 via order no 53838481 product name
Nutraj California Almonds-500G however quality is very poor its wormy inside once we open the product please arrange tonreplace or return my money in source.

Regards,
Dipak kumar
mob -[protected]...
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A
ashok tanwade
Dec 11, 2021
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Charged for carry bag

Address: Andheri east

Today I buy a grocery for Rs.5000/- and more, I was carrying a carry bags which was not sufficient to carry all the items i requested for carry bag with the delivery counter he ask me pay for it and he charged for it Rs.16/-wide the invoice no.oo3878, my question is why the customer should pay for why the consumer court not taking the be action against the D Mart...
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