D-Mart / Avenue Supermarts Complaints & Reviews

This is regarding the policy of DMART Safilguda Hyderabad and not the amount.
1. At the customer care I went for exchange of a product but they returned the amount instead, along with deducting Rs 1.00 for every Rs.100.00 and the reason they mentioned is that it is paid through card therefore the company policy is to refund with deductions
2. When I was at the billing counter the employee at the customer care came all the way to the billing section and talked with the cashier there in local language to give him Rs.1.00 as if it had no value. He was continuously saying this and mocking.
Suggestions: Do provide training to employees on how to behave with the customers.

It very disappointing to see that how Dmart staff is behaving with their customers, at Dahisar west location.

Disrespectful, calling out names in public.

Really Disappointing to see this behaviour.

Total bill amount given to me is 2642 but the actual addition of the prices of product adds up to 2584. I have no idea where does the difference of 58 rupees went. I want a refund for the same

Dear Sir

I bought park avenue voyage deodorant from dmart. When I tried to use it is not working .
No perfume is released from this deo.

I am sending pics of deodorant with batch id.

Can I get replacement for the same

Regards
Suraj Mhadgut

[protected]

O delivery last 4 days fake company no customer support fake promise i order on 1st jan 2021 delivery date is 2 jan 2022 but they keep saying it will be deliverd within end of the day last 4 days but yet not deliverd my registerd no is [protected] jaTIN THADESAR SENIOR BHI FAKE PROMISE DE RAHE HAI MENE PREPAID ORDER DIYA WOH HI GALTI HO GAI 2 GHANTA CUSTOMER CARE ME BAT KARO KOI FAIDA NAI HAI SAB JHOTH BOL RAHE HAI

D Mart - Satelite Ahmedabad did not allow to enter the store though fee customers were covered with handkerchief and stall (dupatta). Can you please explain this? Though the PM and Health Minister has clearly informed we can cover the face with any cotton cloth.

Dated 1st Jan 2022, time 6:30pm,
bill number[protected]
Cashier. NAN 123452

I had just swiped my card for 3121 Rs through axis bank debit card but not verified the items at that point of time. They have added/charged 499 for the item I have not purchased i .e BATA LDS R, can verify this from CC TV, attaching my bill, pls help me to refund my money back.

Thanks
Rupashree

Hi Dmart,

As a Cuatomer i think I am a king of the market, But today I visited to your Kalyan West (Bail Bazar) store wherein few of your employee-Mr Shubham and Suraj Jaiswal was so errogant. I tried to discuss with him somithing but he totally disgree to talk with us.

I belive that as a enterpreneur you have to listen you customer and have to think about customer satisfaction

Actually you people are hiring a bunch of stupid people who are not awqre how to talk and behave.

Regards,
Vinay Tripathi
M-[protected]

Ear all i am a using d mart service more than five year and buy product in multiple city like pune, dhuliya bhilai and rajnandgaon
today i want change visit rajandgaon branch for change led bulb but they are not support me they told me you can change this product in bhilai branch
kindly update
why i trust you for service and why i buy product by you
as of now i am i in Rajandgaon can i go 35 km for change this bulb
in rajnandgaon many time i facing problem but today i shear with you
i hope you understate customer problem and you do the needful

all detail
meet with gyatri sahu Cashier
09-0042
10/01/2020 or 10/02/2020

thanks and regard
sourabnh sharma
[protected]

On 21st december 2021 we bought packed chips 'classic banana chips' 500 gms mfgd by pr agencies parsigutta secunderabad. the product is stale and made with bad oil which has effected the digestive system of all those who ate

dmart should stop supplying these products of the company

Even after being directed by the courts, not to collect charges for carry bags, D mart is collecting charges.

Dear Team,

I have online purchased from dmart dated dec 12 2021 via order no 53838481 product name
Nutraj California Almonds-500G however quality is very poor its wormy inside once we open the product please arrange tonreplace or return my money in source.

Regards,
Dipak kumar
mob -[protected]

Today I buy a grocery for Rs.5000/- and more, I was carrying a carry bags which was not sufficient to carry all the items i requested for carry bag with the delivery counter he ask me pay for it and he charged for it Rs.16/-wide the invoice no.oo3878, my question is why the customer should pay for why the consumer court not taking the be action against the D Mart

Dear Sir/Mam,

On 04/11/2021 I visited Dmart store at, Malviya Nagar, Jaipur around 19:00 to 20:00.
I purchased Items of Rs. 1460.78 and while doing payment with my paytm account with upi ID [protected]@paytm, I did not get confirmation message due to network issue but payment got successful. UPI transaction ID for the same is[protected].

My friend Harshit Jangid carried out payment using his debit card No. [protected] with transaction ID [protected].

Can you please look into this as for one bill similar amount deducted twice.

Hope to get solution for this issue.

Thank you

Hi I had ordered from Dmart ready for the my household items which was supposed to get delivered between 5p to 7:30pm on Monday 29th Nov. I got a msg at 7 pm on same day that order will be delivered late . I even called customer care at 9pm for the delivery update they said they cannot help as the delivery ll happen by 10pm if not it ll be delivered next day. I requested them that I have taken leave to take the delivery order as no one is at home post that but the customer representative didn't bothered. I got message at 10:15 pm stating my order cannot be delivered. Is this how the treatment given to the customer. They should atleast have courtesy to respond properly.
UNDELIVERED: We were unable to deliver your Order# 52546025. We will attempt to deliver your order in the same time slot tomorrow. For assistance call[protected], all days between 7 AM to 10 PM. - DMart Ready

Too much waiting on cash counter

Hi Sir,
How do you sale this kind of waste product in DMart. How can we believe you in purchasing such products which are ready to be sold. Using this scissors product nothing is working. Can't even trim the mouch . I would like to upload a review into youtube saying that how negligence that you people are paying towards keeping the low quality products with your brand name.

Please start providing small and lower quality carry bags for the customers who buy maximum 2 to 3 items at a time. It is very inconvenient to carry openly in hand, when we go unplanned to the mall to buy something.

Please take care and upgrade.

My Order ID 50760800, Date-13/11/2021, Pick Point - AAIZ, Bhandup East (Mumbai) - Received Damage Product Zebronics Wireless Headphones, First Mere Brother Ney Pickup Point Se order Collect Kiya Us Samay Staff Mansi ( Oversmart Leady ) Ney Khud Package Open Karkey Headphones Check Kiye Or Kaha Headphones Working Hey Badmey Return Nahi Lenge Brother Saying Ok He Saying I Trust Dmart Products But Evening Me Headphones Problem Dene Lage Achanak Se Left Side Ear Headphones Not Working Properly Mene Pickup Point Pey Inform Kiya Product Return Regarding Request Ki Because 7 Days Ke Andar Refund Policy Thi But Mere Brother Se Staff Mansi Ne Rudely Mana Kar Diya Me CC Mey Call Kar next Day Inform Kiya Really Customer Care Person Ne Meri Help Ki Unhoney Mail Kiya Pick Point Pey Item Collect & Amt Refund Regarding But Again (Oversmart Girl Mansi) Staff Refused Customer Care Mail Request And Saying Hamare CH Ney Product Accept Karney Se Mana Kiya He Very Disappointed This Time Again CH & Staff Mansi Unprofessional Behaviour Finally I Call CC He Saying Sir Mey Pickup Point Se Bat Karta Hu & Product Return Lene Kahita Hu Finally She Accepting Product But This Time Also She Passed Wrong Comments My Order Regarding To another Staff . She Vesting My Two Days Please Take Care Dmar Service Really Good & Helpful But Kuch Unprofessional Staff Key Vajhase Service Or Brand Name Kharab Hota Hey Please Provide Proper Training & to Staff Mansi The Unprofessional Leady & Oversmart, Rude Person, Thank You So Much Again Online Customer Care Service

Sir, Dmart Anantapur Branch staff is non professional. They are arranging some reservation facility to some known customers. Customers who are in Queue are suffering to wait long time and staff is allowing/providing quick billing facility to some customers, by stopping the waiting customers. This is unfair.

If you are providing some reservation for billing, it should be known to customers. Instead, you can arrange some VIP billing counter, to facilitate for staff and other VIP customers.

My Bill Number:[protected]
Bill Date: 09/11/2021 8:36AM (correct time is 1.35pm)
Vou.No: S[protected]
Cashier: NEE/19849

regards,
Sudhakar Balija