Claimed

D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com

1

Updated: Jan 2, 2025

Complaints 1121

Resolved

83

Unresolved

1038

Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to D-Mart / Avenue Supermarts

Having problems with D-Mart / Avenue Supermarts?

File a complaint and get it resolved by D-Mart / Avenue Supermarts customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

D-Mart / Avenue Supermarts

Recently resolved complaints

View all complaints

Wrong Transfer Letter Issued_Sumit Vijay_Gurgaon 1222

Not Refunding soon.

Could not Exchange my Product

Most useful reviews

duplicate invoice

charge for carry bags

DGZ AT 129C trimmer not getting charge since opening of the sealed cover

Featured stories

Double payment charged for the same item which has already been paid

Indecent staff behaviour & fraud accounting

D-Mart / Avenue Supermarts reviews & complaints page 20

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: A-701, Royale Mansion, Peer Muchalla, sector 20

Yesterday we bought a bottle from Dmart, Peer muchalla and came to know it was cracked so today morning we came to replace but employees are saying this is not from this store and bar code is absent though bottle is same and we have the bill.
I asked them to check in camera but they are absent since 1 hour and we are waiting and no one is attending.
Very disappointed with service...

Helpful

Found this helpful?

Write a comment

Address: Karnataka

Hi

Today I have visited D mart in bommasadra industrial area Bangalore, I have purchased 2201.35 amount but the amount got detected from my credit card two times
Bill number[protected]
Vou no - S[protected]
Bill date - 25/06/2021
Cashier - NAN/056791...

Helpful

Found this helpful?

Write a comment

Date: 21-June-2021
Description: Hi DMart, I gave my credit card to make payment of 1104.60 in billing counter, they tried it for 3 times and said it's not working. So I used PhonePe to pay the bill. But when I come home and and checked my messages it's saying I got paid for my credit card 3 times.
Resolution: Request refund...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Address: Sasane Nagar, Pune

Order Number 35132106 / Order Date : 30th May 2021 (From DMART/DMART ready, Sasane Nagar, Pune)

Have been charged extra amount than MRP.
Raised ticket on 1st June yet no resolution.

After 8 days got a call from 1 of the executive : Chandrakant Rathod a few mins earlier from[protected] who couldn't answer any of the queries & reason presented was he has just joined 2 months ago in DMART Ready.
br...

Helpful

Found this helpful?

Write a comment

Address: Kalyan, maharashtra

Hi,
In my order ( Order Number:[protected] some of items are missing (Took Home delivery). It was a prepaid order.

From the mentioned order the delivery guy has not delivered the following items/items are missing :
1. Dhara Nourish Refined Sunflower Oil - 1L : 7 Qnty
2. Chheda's Potato Wafer plain Salted 170 mg : 1 Qnty

Instead I was delivered Amul Cheese Slices 100 gm (1 Qnty) and Chitale...

Helpful

Found this helpful?

Write a comment

Address: Electronicity phase-2

I have not received my refund amount and without informing my ordered product has been cancelled.

Order Number:32982620

It's been more than 2 weeks, Still my refund is pending.

Even I have called your customer executive multiple times and they said it will be credited within 3-4 working days.

What kind of service you are providing?

Kindly refund my money as soon as...

Helpful

Found this helpful?

Write a comment

Address: Powai, Mumbai

I have ordered some grocery items from your dmart mobile app for Rs.1201/- . At the time of payment I selected gpay payment option of my registered mobile number ie.[protected] and payment pop-up comes in dmart ready for payment process as I have made all the previous payments in dmart ready (sector10, Vashi Navi Mumbai store) through gpay account. Order amount Rs.1201/- was debited from my account immediately but order not confirmed. br...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Mumbai

Hi,

I had made an Online order for delivery from Dmart (delivery date 8 May 2021).
I have received the above mentioned order contents except the below-
- carnival 250 gm pista code 8021200
- premia badam American 500 gm. Code 08021100 .

I raised a complaint to Dmart instantly post delivery via email on 8 May. I also made multiple calls to Dmart (complain no 896880). However, it has been...

Helpful

Found this helpful?

Write a comment

Address: Doddanagamangala Bangalore

My order number 32385421

Asper slot 21st delivery date given
But not delivered on 21st and 22nd also
I called to cutomer care also...

No message from stores this is very inconvenience for customers......

Helpful

Found this helpful?

Write a comment

Address: B-302,disha apt,chikuwadi,borivali(w), mumbai-400092

Dear Sod,
Received order no.32701653, ordered 2qty 5litre oil can(5+5), found one 5litre Saffola Gold oil can less in order, spoke with delivery guy but is said his order shows only one qty 5litr oil can, and asked me to speak with customer service, after several time called since the call is busy i am wrote mail about this, even after sending mail i am not getting any reply, if
replacement cant be done please refund my money,...

Helpful

Found this helpful?

Write a comment

I had placed my order on 16th May and the payment is already done via net banking of INR 5449.00. I was supposed to receive the order on 19th May between 7AM to 8PM, yet no delivery signals have received. I have received message from Dmart Ready on 19th May at 7.35pm as
" Your order is delayed. We are trying to have it delivered as soon as possible."
But till no update for delivery.Also customer service is not responding.br...

Helpful

Found this helpful?

Write a comment

On 12/05/2021my dmart oder was delivered to my home. But due to covid situation we have don't touch and cross verified all items. But today When i cross checked the bill with the items, I came to know that 1) Gowardhan Ghee 1kg is missing

Below is my order details,

Order number :32704992
Order date: 09/05/21
Delivery date: 12/05/21
Payment mode: PRE-PAID

Missing item:
...

Helpful

Found this helpful?

Write a comment

3 items are not received from order no
31244758 delivered on 30 April and no refund also sofar

1 Dabur jinger garlic paste
2 paper boat Chikki
3 dhaniya dal...

Helpful

Found this helpful?

Write a comment

On the order no: 33080705, the McCain French Fries (750 gm) was not delivered.

The counting was not even matching of the items for the first time & the delivery guy did not count the other crate the second time. Care should have been taken and all the items should have been checked before delivering.

We immediately contacted the delivery person & we were told to call the customer care who did not answer for...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: A-13, 002, Yogi Nagar, Eksar Road, Borivali West Mumbai

Dear Sir,

Good Day..!!

Kind find above attachment, the above mentioned "GROCERY ITEMS" being booked online by my younger daughter through her mobile on 11.05.2021.

The billing amount was Rs.9263/- being paid by my her father ( Umesh Kashyap) Axis Bank Debit Card, but due to cancellation of above mentioned deal as well your refund intimation, still the refund amount has not been credited in my...

Helpful

Found this helpful?

Write a comment

Address: No. 38, first floor, sfs enclave, 11th cross, 8th A main road, ananthanagar phase 1, Electronic city phase 2, Bangalore 560100

My first online dmart order was delivered today. When i cross checked the bill with the items, i came to know 1) 500 g cashew is missing
2)mask (3n) only 2 number was there.
Below is my order details,

Order number :32854244
Order date: 09/05/21
Delivery date: 12/05/21
Payment mode: PRE-PAID

Missing items:
[protected] premium kaju 500gm
[protected] safari g sport...

Helpful

Found this helpful?

Write a comment

Address: Saubhagya CHS, Chhedanagar, Chembur, Mumbai - 400089

Dear Sir / Ma'am,

This with regards to the Dmart outlet in Chhedanagar.
The mobile number for the outlet is continuously either switched off or not reachable.
The staff at the Chhedanagar outlet are totally rude and not customer friendly at all.
They are never willing to assist or comply with anything at any given point of time.
During this time of the pandemic crisis they should be ever willing...

Helpful

Found this helpful?

Write a comment

Order I'd no:[protected]...

Helpful

Found this helpful?

Write a comment

Address: Vindhya vasini dham,A bld B wing,R.no.308,Navghar cross road,Bhayandar east,Thane

Order following.
Premia sugar 5 kg qty 1,
detergent powder tide ( jasmine) 6 kg qty 1

Received following items.
Swaad refined Soyabean oil qty 3,
Mother dairy ghee 1L qty 1

Order no.32955119...

Helpful

Found this helpful?

Write a comment

Website: Dmart ready app

Please find the below screenshot of my successful transaction done from gpay for my Order id 32834440

Kindly revert back and help me either by refunding my money or placing my order.

My bank statements show the amount deducted as well and there is no reverse transaction that I see.

Please find the attached. Kindly revert ASAP...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR