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Delhivery Complaints & Reviews

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Updated: Nov 28, 2025
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L
Luckyraj197
Nov 11, 2021
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Address: Delhivery Main Office, Shyam caterers workshop, puna brts junction, behind jiviba farm, opp. Polaris, Magob, Surat, Gujarat 395010

I've ordered four products from Flipkart and they are coming via Delhivery courier service however three of them are already cancelled without attempt of delivery or call and the fourth one is already at their Dhoraji hub but still they are not delivering it.
Nov 13, 2021
Complaint marked as Resolved 
Issue is not resolved.My fourth order in a row has been cancelled without attempt or call.
Delhivery customer support has been notified about the posted complaint.
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    Shekhar Khosla
    Nov 11, 2021
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    My Shekhar Khosla and there is Barrel wine storage which i ordered and delihivery has the responsibility to deliver it via 3rd party vendor(Gigantiques) from starting 29th Oct'21 . its been already 14 days where maximum they committed to deliver in 12-15 days maximum.

    yesterday on 10th Nov i got call from Vendor that Delhivery tried my contact and its not reachable but My MSISDN(Mobile number) is postpaid and work domestic and internally both and there is no call from their side at all. my number is 100% working and reachable.

    Vendor requested gave me to call Delhivery Mobile number [protected] where i called 3 times even its not my responsibility but they didn't respond at all and by the end of 10th November they put the status "Order refused or cancelled by consignee".

    Delivery played completely bluff where they neither called my mobile number nor watsapp call/text.

    its completely Delivery playing with fake execution of call attempt and put customer into mess and criminal.

    i highly request to share Screenshot of when they called my number [protected] as proof that they attempted my number and it was not reachable.

    so irresponsible and pathetic way to deal the deliveries.
    +2 photos
    Delhivery customer support has been notified about the posted complaint.
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      Vikramjit Kanwar
      Nov 11, 2021
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      Address: Varanasi

      First package arrived in town late (okay festival season, I understand), then no delivery but person is not calling the number I provided but just ignores my feedback, and posts "couldn't reach customer." Delivery is almost a week late now. Never had these issues with Blue Dart, Amazon etc.

      No contact number for delivery person. Customer care numbers for both Shiprocket and Delhivery are inactivated...
      Delhivery customer support has been notified about the posted complaint.
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        Anil Anaparthi
        Nov 11, 2021
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        Address: Siripuram, yeleswaram mandal ,east godavari ,opposite to post office karnam street

        My order was out for delivery on Nov 9th today it is 11 of NOV

        Your delivery staff postponed my order I two times this very worst experience with DELHIVERY

        Simply they are making a phone call and saying I will deliver tomorrow like that

        So I request you to delivery my order today at least evening or else you can take my item and don't delivery to me

        From now I don't accept any orders from delivery worst service
        Delhivery customer support has been notified about the posted complaint.
        The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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          Ace angam
          Nov 11, 2021
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          AWB[protected]
          AWB[protected] keeps on extending even though it has reached its final destination. Within a span of 2 months, almost 10 order have been delayed like this, some even returned without my consent. Both me and the seller have approached their customer service to explore the matter but to no avail. Hope it can be sorted through this platform.
          Delhivery customer support has been notified about the posted complaint.
          The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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            M
            MoizH
            from Bengaluru, Karnataka
            Nov 10, 2021
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            Awb:[protected]
            Shipment reached destination city on 30th october but not delivered till date.
            Delhivery customer support has been notified about the posted complaint.
            The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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              M
              Mohammed Soman
              Nov 10, 2021
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              The parcel with AWB No[protected] which was shipped on 21st Oct reached Hoskote warehouse on 24th Oct as per tracking information, from then on estimated day of delivery changed everyday and today on 10th Nov the status is showing as lost. There is no customer care number to reach out to them. Previously I mailed to them complaining the parcel is stuck in hoskote for very long time to which they responded initially telling they will update in 48 hours but after that there is no response from them whatsoever.
              +1 photos
              Delhivery customer support has been notified about the posted complaint.
              The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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                R
                Rick_naik
                Nov 9, 2021
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                Address: N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi

                The Delhivery Goa team has lost my parcel that I had ordered from nykaa. The parcel had reached the nearest hub on 27th October 2021 after which the parcel was marked as Missing. I inquired with the Delhivery Goa team, they are not giving to the point answers they are only saying that the investigation is going on. They are not even replying to my messages. Nor giving any update to me regarding the missing package. Last time I called them on 6th November in the morning they mentioned that they will give me an update by evening of 6th November. However today, it's 9th November and I still haven't got any update nor they have replied to my messages sent on the 9th November.
                I wanted the products on an urgent basis.
                Also, I had already paid online for the order.
                Delhivery Goa team is very irresponsible when it comes to customers.
                I want a refund at the earliest from them.
                +2 photos
                Delhivery customer support has been notified about the posted complaint.
                The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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                  A
                  Aastha108
                  from Palampur, Himachal Pradesh
                  Nov 9, 2021
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                  Address: Gurgaon
                  Website: delhivery.com

                  It has been 5 months that I have been chasing Delhivery people to get a claim of a table worth 4000 that was misplaced by Delhivery. They have been not responding to my calls, not replying on Twitter/mails.
                  This is a clear case of mental harassment.
                  I am attaching my Certificate of Loss.
                  Refund my money ASAP.
                  +1 photos
                  Delhivery customer support has been notified about the posted complaint.
                  The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts, They also lose items, like your expensive table, sorry to hear -- how can any delivery company lose such a large item?
                  Aastha108's [Complaint's author] reply, Nov 12, 2021
                  True. Horrible services and pathetic support. Never ever choosing them again and never recommending them to anyone.
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                    S
                    skdharesh
                    Nov 9, 2021
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                    Website: www.delhivery.com

                    Order was delivered to wrong address. delivery partner promised to pay the amount of the product lost. does not reply or return calls. number comes as switched off. manager says he will call back. does not attend or reply or even ask delivery partner to make the call back. product value of 3000. waste of my time and money. delhivery doesnt even have an official call center number or anything. why are such companies even allowed to function. each and every one of their outlets are 1starred on google. whats wrong with this country
                    Delhivery customer support has been notified about the posted complaint.
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                      Bharatpdtr
                      from Proddatur, Andhra Pradesh
                      Nov 9, 2021
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                      Address: Delhivery office, NTR statue, bipass, Proddatur

                      I was working with Delhivery to deliver shipments. My payment from 25 oct-31 oct is not received even after approval
                      Delhivery customer support has been notified about the posted complaint.
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                        K
                        Kynapoonam
                        from Delhi, Delhi
                        Nov 8, 2021
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                        [protected], this is the order tracking ID, the status of it shows it’s delivered but the client has not received it. Kindly check the matter and update properly. I want to raise a complaint regarding this issue thank you
                        Delhivery customer support has been notified about the posted complaint.
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                          Nyan23
                          from Kohima, Nagaland
                          Nov 8, 2021
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                          This is the picture. Please have a look.
                          +1 photos
                          Delhivery customer support has been notified about the posted complaint.
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                            Nyan23
                            from Kohima, Nagaland
                            Nov 8, 2021
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                            Order status showing "Cancelled" though I haven't

                            My order for AWB Number:[protected] worth rs 16, 750 is showing the status "order Cancelled". I have never cancelled any order, and who will cancel prepaid order worth rs 16k. I request you to deliver the product or at least have a look at the issue and update me on [protected]@gmail.com as soon as possible.
                            I hope you understand it's a matter of 16k....
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                            Aishwarya singhh
                            Nov 8, 2021
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                            Address: Manifit Market Telco Jamshedpur
                            Website: Delhivery Direct

                            The delhivery agent took my shipment on the same day I requested shipment i.e. 4th November 2021.but till now it's not updated on your site.
                            Everyday I m getting message that your pickup is scheduled today but it's already taken.
                            AWB NO. :[protected]
                            Please help me as the package contains competitive exam books worth 8000rs which needs to be delivered as per promised time.
                            I am attaching cctv footage from my home which shows that the delivery boy has already taken the item from me.
                            I have cctv footage also of him taking my thing
                            My future is in risk as it contained my book which is necessary for my exams
                            Delhivery customer support has been notified about the posted complaint.
                            The company has cut staff (probably to make its bottom line look better before IPO) but the service is horrible, no phone number to contact local agent or customer care, and they just lie about delivery or attempts,
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                              M
                              mdhaseebfurqan
                              from Hyderabad, Telangana
                              Nov 8, 2021
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                              Address: Delhivery Courier Office Malakpet Beside D Mart Hyderabad
                              Website: Delhivery.com

                              AWB No:[protected]
                              My Supplier Name is Nayeem Online Services
                              I got an order for TWS True Wireless Earbuds On[protected] Through Meesho But Customer Cancelled the order and was to return to me but since 24 days i.e.[protected] product was at Delhivery Facilty Center (Hyderabad Hub) Today On[protected] I Got A Wrong Product In Return.Parcel Was Damaged Like It Was Opened Somewhere and it was Replaced With A Used Zebronics Headband .
                              Delhivery customer support has been notified about the posted complaint.
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                                A
                                Ajitkparida
                                Nov 8, 2021
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                                Address: Shankar Kalat Nagar, Wakad, Pune

                                Last month I have booked an order to delivery my Electronic item to Odisha through https://direct.delhivery.com/ .

                                They pick my product on 20/10/2021 and
                                It was delivered (on 30/10/2021) to my hometown, where I found a different product was delivered.

                                Actually I have sent an Electronics item in a small box but got some pillows.

                                In side the pillow cover, I found some other person name was written in the billing address.

                                I Have raised complaint many time on their site but looks like they just reply by asking for additional info and later they closed the request.

                                Now I request the return of my product.
                                +5 photos
                                Delhivery customer support has been notified about the posted complaint.
                                Nov 08, 2021
                                Updated by Ajitkparida
                                AWB Number is :[protected]
                                Nov 08, 2021
                                Updated by Ajitkparida
                                Please check the request status on their site and My email followups

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                                  A
                                  akil_khan85
                                  from Mumbai, Maharashtra
                                  Nov 8, 2021
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                                  Address: Vasai West

                                  I chose Delhivery as my online partner for delivering shoes I sell, I have been following up with the Delhivery team members Tanvi Vij, kevin.[protected]@delhivery.com,
                                  laxmi.[protected]@delhivery.com, [protected]@delhivery.com for last 2 months, below is the details of the communication.

                                  I did not received the payment for delivered product way bill no. 1002, reference no. [protected]

                                  Also would like to bring into notice reference no. [protected], waybill no. 1003 returned by the customer so when your delivery boy came with the return parcel it was a slipper where I sent the shoe to the customer so I didn't accept the return.
                                  till date I haven't received my payment & return goods, it is unfortunate that in spite of having many conversation I didn't get anything and they have closed my complaint as well, Complaint Ticket ID: 25445331

                                  Consumer Complaint is the platform where 90% of the time I got the solution for my problems, I am sure this time also team will help me out, Thank you so much for all your support and solutions.
                                  Delhivery customer support has been notified about the posted complaint.
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                                    F
                                    Fan q
                                    Nov 8, 2021
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                                    Resolved

                                    Tracking number -[protected].
                                    Got otp multiple times, that executive ia out for delivery, however since 6 days there's no update on the package.
                                    There's no update on the ticket raised on delhivery site, and mails written to them. Customer care team doesn't care about the queries raised.
                                    Nov 9, 2021
                                    Complaint marked as Resolved 
                                    I had sent an e-mail at [email protected] and received a response the next day saying the package will be delivered. However it wasn't delivered yesterday as well, but got it today. Got to know that as last week was holiday week, offices were closed and executives weren't available to deliver the packages. Hence the delay.
                                    Delhivery customer support has been notified about the posted complaint.
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                                      Naureen Afroz
                                      from CUTTACK, Odisha
                                      Nov 8, 2021
                                      Mar 20, 2023
                                      This thread was updated on Mar 20, 2023
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                                      Address: Peer Bazaar Bhanpur Cuttack

                                      I ordered a dress by a seller my tracking is [protected]. The product reaced my place on 29th October but they are not delivering it to my place. I mailed them so many times but they are not responding then I decided to reach the near by delhivery courier office they are saying the seller has not made the full payment but according to seller he has done all the payment. The delhivery courier service is horrible they are lying because there are thousand of people facing same problem and these people not even replying. We are facing the problem I made the payment online and we are the one who is suffering kindly take some strict action and you can also check there page there are so many people of same as well as other states who are complaining regarding it but no action has taken.
                                      Delhivery customer support has been notified about the posted complaint.
                                      I've sent a shipment on 7th march which was supposed to be sent to the receiver who was localtoo. The estimated delivery time was 10th march but everyday it has been delayed so i had to cancel the shipment and i was supposed to receive it back today (18th march) and its showing delayed again. I dont know where you people has lost my parcel and why nobody is responding to my messages on delhivery app email and even twitter. you dont even have a contact number. That prcel was very important for me and you guy's have stolen it or something happened to it . So if i dont receive a call back or you guys dont respond to my mail even now im going to take legal action against you and this is my word. Trust me, enough is enough. I've waited too long and Im going to take legal action against you people and also file a consumer complaint fraud case .
                                      also please dont come back with we'll donit soon and all those excuses i can clearly see its being delayed everyday so you guys stole it . If i dont receive my parcel please be ready for a legal case against you people 
                                      order awb- #[protected]
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