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FedEx Complaints & Reviews

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Updated: Aug 18, 2024
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FedEx reviews & complaints page 62

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Trk :[protected] complaint:[protected]

I am tired of contacting fedex and asking what more is required from me to process the package which is sitting with them for a month now! Have sent the kyc doc+authorization letter+pan+passport via email already (2-3 weeks back) but no response from them and package is still stuck somewhere. They are not even informing me what more is required from my end, when i call customer care i...
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Dineshpdm
from Bengaluru, Karnataka
Aug 15, 2017
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regarding awb: 701295295945

Address: 560048
Website: www.fedex.com

Almost 2 years back, one of my shipment thru FedEx (AWB:[protected] was held in customs. I couldn't able to get clearance from customs hence decided to send the shipment back. FedEx asked me to Pay Rs. 10000 fee to customs as fine for the reverse shipment. FedEx received my DD of 10K on 19-Jun-2017. But till now the reverse shipment is not done
.
FedEx is not responding to my email or call.

With regards, br...
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Ramesh6459
from Ahmedabad, Gujarat
Aug 10, 2017
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product not delivered

Address: 331517

Tracking number [protected]
Master tracking number [protected]
Total pieces 1

This Product are don't deliver Till Date[protected] Time 9:00 PM

RAMESH KUMAR [protected]...
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manikaran07
from Delhi, Delhi
Aug 5, 2017
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bill of entry not submitted on time

Address: 110005

Hi i m manikaran singh from new delhi i have orderded a commercial parcel from usa on 12july 2017 the parcel has been picked up and arrived on 18 july 2017 in india fedex customs clearance department didnt contacted to submit the documents after my email they appointed rahul raj on 19th july 2017 onthe same day i have forward all the documents to him but of his irresponsible behavior and neglegancy hi didnt forward the documents to (Cha)...
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Chiang
Aug 4, 2017
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lack of response from fedex india

With refer to awb[protected], we have been working for weeks trying to receive our package. We have submitted poa by email as indicated in the tracking.

In email thread, there are a lot of fedex persons but when we seek clarification and ask for guidance, no one from fedex reply. We call the hotline several times a day and each time, we are given different directions.

I would like to express great displeasure...
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abhai2k
from Pune, Maharashtra
Jul 31, 2017
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shipment delivery delayed with no response

Address: Bangalore, Karnataka, 560004

This is in regard to awb[protected]. The shipment has been held by customs since 24th july 2017. I have provided all documents along with proof of purchase and invoice from company of purchase. There has been no movement and update since then. I have called the support team, escalated the issue and the only response is, it has been forwarded to the team and someone will be assigned on priority. Nothing else. I make 3 - 4 calls a day and...
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Ashnah
from Hyderabad, Telangana
Jul 27, 2017
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shipment not received

The shipment with awb[protected] has been held at bangalore customs for the past one week and there is no update or call or mail from fedex regarding that. I have already sent the required documents to fedex [protected]@mail. Fedex.com on 21st july and today to [protected]@cogenteservices.in. Can you help us in tracking the same. Coz as my earlier shipment is lost, i'm really worried about this shipment too.
Thanks in advance...
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gingerashish
from Coimbatore, Tamil Nadu
Jul 26, 2017
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fedex tracking no 779690504636

Address: 641603

Dear sir,

We are an exporter and receive proto type samples from our foreign customers all the time. These are free samples and not for sales, as per customs rules as given below, no duty is applicable.

However, for above parcel fedex no[protected] you have claimed duty which is not aceptable.

This is always the case with fedex and i never face any problems with ups or dhl.

I...
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Comps Trade
from Navi Mumbai, Maharashtra
Jul 20, 2017
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stop shipment request sent and their customer care even confirmed but still delivered

Website: www.compstrade.com

We are a company and send regular parcels to our customers through various courier companies. We shipped 2 parcels with tracking number[protected] and[protected]. Due to some fraudulent utrs sent by the customer and the payment not received by us we informed kartrocket and fedex to stop the shipment and return them to us. Both of them confirmed that the parcels will not be delivered. Even their customer care confirmed that the parcels...
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diff_2013
from Pune, Maharashtra
Jul 18, 2017
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poor professionalism

Website: www.fedex.com

I was to receive a package from ebay purchase. I had a tracking number and as per the status the fedex shipment was out for delivery. The whole day no one turned up. Later in the evening when i called the customer care and checked the online status it said 'incorrect address'

This is a very common problem with courier companies. They do not look for correct address and blindly call it incorrect.

Customer care...
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justsunny
from Morena, Madhya Pradesh
Jul 16, 2017
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status showing delivered but product not received.

Address: Mumbai City, Maharashtra, 461001
Website: fedex.com

My order from snapdeal was to be delivered by fedex courier service. The awb number for tracking is[protected]. Tracking status is showing the product is delivered to me but i have not received it. Also there was no call or message to me regarding delivery of the product. I did online payment of 2960 inr and now i am helpless.. This is very frustating from fedex....
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Ashnah
from Hyderabad, Telangana
Jul 14, 2017
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Shipment has been missed or not found

Address: Rangareddy, Andhra Pradesh, 500072
Website: Fedex.com

We have a shipment started from china to hyderabad with awb[protected] which started from china on 28/3/2017.
It is in bangalore customs from 5 th april.
I have received a mail to submit all documents and the same have been sent and i received a mail with bill of entry and informed that customs has been cleared. But i have not received the shipment till now and when i called the customer care, they said that they are not able...
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harikkw
from Ottappalam, Kerala
Jul 11, 2017
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Import services, custom clearances

Address: Mumbai City, Maharashtra, 400096
Website: www.fedex.com/in

Fedex account number[protected], awb no[protected], the consignment corresponding to the awb was to be picked from uk & delivered in mumbai, being a high value shipment i requested fedex to bring and land the shipment in cargo mode and to get it custom cleared by fedex, assurance from fedex was given on the same in written, assurance was given before picking up also only on that condition i agreed to give the consignment to fedex, and when...
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Murali Thanda
from Hyderabad, Telangana
Jul 11, 2017
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Delayed/unnecessary shipment - 806014707228

Address: Hyderabad, Andhra Pradesh, 500062
Website: www.fedEX.com

Fedex customer support sucks and are pathetic at doing their job!

I had my documents shipped with expedited shipment service from india to el salvador and was given an understanding that it would take 7 business day to a maximum of 10 business days. So i plan my work on the basis of the arrival time of these documents and had it shipped on 19th jun'17 and the package still lingering around in india even by 26th jun'17. Which...
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Rajnish Ch
from Bengaluru, Karnataka
Jul 8, 2017
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Delay in Custom clearance almost a month now

Address: Bangalore, Karnataka, 560049

We have shipment#[protected] came from HK and reached Bangalore on Jun 09' 2017.
It's been 29 days since it stuck, there is no proper update in Fedex tracking Website and no responsibility of anyone.
FedEx outsourced Clearance team is not even respond your emails.

We have another consignment#[protected] stuck in custom since Jun 26' 2017.

FedEx customer care has 3 fixed line answer for all queries....
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nohel
from Delhi, Delhi
Jul 8, 2017
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Claim not Processed

Address: New Delhi, Delhi, 110025
Website: www.fedex.com/in

This is regarding tracking no.[protected]. My Shipment Was Returned back by the Fedex For no reason and I had raised a ticket also for the same since i had cancelled the order on ebay since the courier was returning back. I received my Shipment and the content inside it was missing and was stolen by the Fedex staff due to which I did not accept the parcel.Its been more then a month now and company is not processing my claim and giving excuses...
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sriramaneni pragathi
from Hyderabad, Telangana
Jul 7, 2017
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Payment

Address: Surat, Gujarat, 395004
Website: Tulsi Trendz

I have received one parcel from fed ex on 03/07/17, I have paid Rs 1663/- to your fedex person . but it is not updated in my ordered web site. actually i received wrong product so i have to put for return in that website. but when i was checking in web site it shows payment status pending. please look into matter and solve this problem . other wise return my product and give my money back....
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shh27
from Hojai, Assam
Jul 6, 2017
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Tracking No. 728914479339 - Clearance delay - Import

Address: New Delhi, Delhi
Website: www.fedex.com

Hi

On 6/30/2017 i got email from fedex.com stating In order to clear your shipment "[protected] " without delays, we request you to submit the following at the earliest.

they requested to provide KYC Form and Consignee authorization and i already replied on 6/30/2017 with all the required documents

now its more then 5 days but no update from Fedex, on 4th July i talked on their no[protected]...
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Prince Minhas
from Srinagar, Jammu and Kashmir
Jun 27, 2017
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728202609725

Address: Jalandhar, Punjab, 144009

Dear disha chaturvedi,

Subject: - penality charged by the customs department on our consignment no:[protected] & reference number:[protected] & case id numbers:[protected], 10514466 & 10514459

Up till now, nothing is done. What reenal jatania, trace agent doing? No call & e-mail?? Not taking calls. Just taking the excuse that i did not get clarification from delhi team. She is not doing rocket science investigation,...
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AshokVardhan Mallisetty
from Vijayawada, Andhra Pradesh
Jun 27, 2017
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Fedex courier

Address: Nellore, Andhra Pradesh, 524322

Dear sir,

We have purchased battery in ebay.in on 19-o6-2017 and online shopping ebay is sent to fedex courier:[protected] on my required address on the same day.. We are tracking the courier by the given tracking id,, it is almost reached my nearest location to delivered.. Suddenly the online tracking stopped to move the locations... We have called to fedex courier office ([protected]) they said this courier is already out...
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