Claimed

FedEx Complaints & Reviews

2.2
Updated: Aug 18, 2024
Complaints 1462
Resolved
631
Unresolved
831
Contacts

File a complaint to FedEx

Having problems with FedEx?

File a complaint and get it resolved by FedEx customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

FedEx reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Keval Corporation
from Mumbai, Maharashtra
Jan 31, 2018
Report
Copy

delayed in shipment clearance awb 611184818584

Address: Mumbai City, Maharashtra, 4000064

My shipment which was sent om israel on 13/11/2017 which i received on 30/1/2018. It was being delayed because fedex has irresponsible and incompetent staff. For which it has effected our business

They do not have courtesy to call back nor reply the mail.
They do not know what document required, even after explaining several times
They insist for document which are not possible nor required.

I was...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Praish
from Bengaluru, Karnataka
Jan 30, 2018
Resolved
Report
Copy
Resolved

don't trust fedex.. pathetic service from them. they are unable to deliver even after 30 days

Address: Bangalore, Karnataka, 560043

Hi my self subrahmanya,
Iam facing seriously bad response from fedex.
Recently they are unable to deliver product even after 30 days. And the team giving same reason every time that product needs to be scanned or needs to be physically inspected. But nothing is happening. It is fedex responsibility to carry out physical inspection with customs. But why this delay. It is an led light product and who will take the responsibility...
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Frtrehman
from Bengaluru, Karnataka
Jan 28, 2018
Resolved
Report
Copy
Resolved

courier stuck in customs. bad service in spite of submitting required documents

Hello,
Its dr fazal
My shipment with awb no:[protected] is stuck in customs without any reason.

With all proper documentation submitting on time, this is far unacceptable. Delay from fedex side in uploading kyc with their registry was 4 days (Normally it takes less tham 1 day).
And then asked for value proof, so i sent my credit card statement showing the transacted amount and screenshot of the payment...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bitskg
from Bengaluru, Karnataka
Jan 26, 2018
Resolved
Report
Copy
Resolved

charging outrageous custom fee for re-importing laptop

Hi,
I had bought a laptop on january 28, 2017 from amazon.com, it was imported by amazon llc and all the custom duty fee etc.. Was paid. After using the laptop for almost 6 months, it broke it wouldn't start up. So, i shipped the laptop for repair in the usa and it was accepted and repaired, then i used myus service to ship back the laptop to india. Myus used fedex to ship my laptop, when the laptop arrived here in fedex's warehouse....
Helpful
Found this helpful?
1 Comment
Report
Copy
K
karan arcot
from Bengaluru, Karnataka
Jan 26, 2018
Resolved
Report
Copy
Resolved

didn't receive delivery with delay of over a month

Address: Bangalore, Karnataka, 560102
Website: Fedex

My package has been arrived bangalore on 27th dec 2017, yet it hasn't been delivered to my door step, plus i kept following up with customer care the also said same thing it will be delivered in 1-2 days, till today its become almost 1 month of delay as today's date is 26th jan 2018.
Their customer care is really bad, they don't even care to find out correctly if there is an issue with the delivery they always say it's fine and don't...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak Koshal
from Bengaluru, Karnataka
Jan 25, 2018
Resolved
Report
Copy
Resolved

tracking#417824039782

Address: Bangalore, Karnataka
Website: www.fedex.com

Shipment was picked from Fedex US on 19th of January 2018 and Date for delivery mentioned was 22nd of January 2018.Shipment reached Bangalore on 21st of January. All the documents were given to Fedex on 19th of January 2018 itself.
Now its stuck at Bangalore for custom clearance.
I am calling Fedex everyday to follow-up for my shipment the only update they have is nothing can be done before custom clear my shipment. Today...
Helpful
Found this helpful?
1 Comment
Report
Copy
U
Ujjawal Kapsime
from Chennai, Tamil Nadu
Jan 24, 2018
Resolved
Report
Copy
Resolved

delay delivery and still waiting for it to receive

Address: Coimbatore, Tamil Nadu, 641114

My awb number is[protected], its been around one week of my expected delivery. It was expected to be delivered by 19th of january but it shows further delivery requested, i didn't even got a call from any of their delivery person then how it's possible. Next day when i called their customer care (Useless service, they are helpless don't think they are going to help you, i don't understand why even they have customer care department) they...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Harvey Lopez
from Bengaluru, Karnataka
Jan 19, 2018
Report
Copy

delay in clearing and nor updates

Address: Bangalore, Karnataka, 560025

Please see the screen shot attached. The material has reached india on 12th jan 2018 night. It is the 19th jan 2018 today and i have no idea when this is getting cleared. Would have been faster if it was air cargoed. No proper response. Pathetic service even after tweeting them standard form responses no effort to investigate and inform. Fedex is thwarting the make in india program of the govt. Of india by delaying critical spares to reach...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ranjiththomas84
Jan 13, 2018
Resolved
Report
Copy
Resolved

track no573819062990

Address: Thrissur, Kerala, 680308

Hello my name ranjith thomas
I ordered a product from china, coconut scraping machine (Kdrive)
Track no:[protected]
Reference in_wd_[protected]_002
Now one week is showing it is in banglore clearance in progress, and it is in transit
When i contact with fed ex office in banglore they saying
They dont know whats going on there,
So will u please help me to get my order soon...
I...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
ks14satish
from Bengaluru, Karnataka
Jan 12, 2018
Report
Copy

tracking no. - 812710734919

Address: New Delhi, Delhi

Hello,

Firstly no one calls to inform about sending kyc to fedex. I call the customer service and then upload the required documents. After that, i am again supposed to courier the same? I did it anyway, and i have still received no response yet apart from an email that says the documents have been verified.
Now my question is when the delivery will happen!

I've emailed the required documents and also...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Speriasw
Jan 10, 2018
Report
Copy

clearance delay even after submitting kyc

Address: Mumbai City, Maharashtra, 400080
Website: www.fedex.com/apps/fedextrack

The documents were submitted on Jan 2 and for the last 8 days there is no update on the fedex tracking number[protected].

Every time I call the customercare, they give the standard answer of it it being processed and they don’t give a ETA.

This was a time critical item and any help to resolve the issue would be greatly appreciated.

Thanks & Regards
Sasidharan...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
B
Balasubrahmanya Varma Dandu
from Bengaluru, Karnataka
Jan 8, 2018
Report
Copy

shipment is kept in "clearance in progress" status for long time

Address: Hyderabad, Andhra Pradesh, 500084
Website: www.fedex.com/in

Fedex totally disappointed.

Shipment[protected] shipped on 27th dec from hong-kong to hyderabad
Arrived bangalore and its status being shown as "clearance in progress" form 29th dec till date.
Even today same status.
Customer care is helpless.
Emails - no response for long time, and every reply is just a template pasted like "we will look into it on priority" thats it.
Calls - they doesn't...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mnkumar2552
from Bengaluru, Karnataka
Jan 6, 2018
Resolved
Report
Copy
Resolved

shipment not received more than 3 months

Address: Chennai, Tamil Nadu

Total 5 pkg were sent from us tracking number [protected]
Master tracking number [protected], but we have received only 1 pkg balance 4 pkg still pending from november-17, no one is able to answer properly from bangalore office, in system tracking details shows - goods are subject to regulatory review. For more then 2 months, i need my parcel very urgently. Please help me.

Shipment not received tracking no fallow..br...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Arpan. Agnihotri
from Hyderabad, Telangana
Jan 4, 2018
Resolved
Report
Copy
Resolved

delay in shipment

Hello FedEx,

My order no. Is[protected].
It's coming from Singapore. The expected delivery date is 18th December today is 4th January it's still not get delivered.
Whenever I talked to customer care they don't have satisfactory reply. Earlier they are saying it's delay in clearance, now 2 days back it's get cleared from the customs but still waiting for delivery. I need my parcel very urgently. It's an euro...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nishit2696
from Dhamtari, Chhattisgarh
Jan 3, 2018
Report
Copy

shipment stuck since 19 days with no updates

Address: Dehradun, Uttarakhand, 492001

[protected]
Tracking id[protected]
I am tired of contacting fedex support there is no update from them and my shipment is stuck at clearance under process from daysss, everytime i call customer support says same things, they even say i will get a call back which does not happen, i am ready to provide all documents its not my first time importing things, but still at least update us on whats happening we spend lacs on importing...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sach1980
from Mumbai, Maharashtra
Jan 2, 2018
Resolved
Report
Copy
Resolved

fedex lost my 1 shipment still not find out

Address: Mumbai City, Maharashtra, 400071

My self sachin gorate and i am import 15 to shipments from fedex services
This is very poor thing that my shipment with awb no.[protected]
And master tracking no. Is[protected]
Master tracking shipment is already delivered to me but my second box under master tracking number still not find ur clearance team where it is
I am surprised about fedex poor and slow service
I[censored] people not give me respond...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ranjith Gunasundaran
from Nattam, Tamil Nadu
Dec 31, 2017
Apr 17, 2023
This thread was updated on Apr 17, 2023
Report
Copy

fedex clearance delay airway bill no: and 78878796834

Address: 560002
Website: www.fedex.com

I would like to notify & raise a complaint for my fedex airwaybill no: and [protected] arrived at bangalore on 10.12.2017. From united states submitted kyc and all documents on 11.12.2017

Now after a prolong conversation by mail and through toll free almost everyday until today 31.12.2017none of them clarified the shipment status till now. From the arriving date almost 21 days has been passed but no single improvement in clearance....
Helpful
Found this helpful?
2 Comments
Report
Copy
K
Kariwala
from Kolkata, West Bengal
Dec 27, 2017
Resolved
Report
Copy
Resolved

extreme delay in delivery of international parcel

Website: www.fedex.com

Dear sirs,

I am writing to you with great regret and frustrating experience that i am facing with fedex delivery service. My package with consignment no.[protected] that was sent by my vendor from china reached india-delhi airport on 10th of december and has been stuck there since then. I had contacted the customer care-and every-time they have stated that there is a huge backlog-hence it is not getting cleared.
This...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yamin Rafiq
from Nagpur, Maharashtra
Dec 20, 2017
Resolved
Report
Copy
Resolved

wrong gstin

Dear sir

This shipment is custom cleared through wrong gstin awb#[protected] despite the original gstin already mentioned on invoice, i have already raised a query for the amendment but till now i didn't receive any response, the query no. Is ctrl [protected].

Also i have other shipment awb#[protected]. I get the shipment but not any of its documents yet neither its bill of entry nor any invoice. The gstin is...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
P Shanmukha Rao
from Guskhara, West Bengal
Dec 18, 2017
Report
Copy

non receipt of my order

Address: Khordha, Odisha, 752050

@fedexindia[protected] shipment had to come monday. I'm was home when all 3 times when their so called imaginary attempts were tried. Not a single time did they knock the door or try calling. But i got a message saying delivery attempted.

Raised complaint​ 4 times. Poor customer service. They said that in 74hrs your problem will be solved. They will also not share the contact number when it's out for delivery on requestbr...
Helpful
Found this helpful?
Write a comment
Report
Copy