Hathway Complaints & Reviews

I have a prepaid connection and had paid in full for a three month broadband connection. I had issued a cheque which was also encashed in two days. At the end of this three months i mentioned that i was relocating and hence did not wish to renew my subscription. Despite this i have been getting repeated calls pestering me to renew my subscription and also suggesting that they will come to my house to collect the money etc. I am a senior citizen and i am greatly disturbed by all this. Please suggest how do i move forward.
My account number is [protected]

Internet not working since last 3 days and last 2 weeks ago same thing.
They took money in advance and not providing any technical support. More than 10 time s i called and filed complaint, gtpl call center people said, our technical peron fix your internet in 24 hours but he is not coming.. I did complaint more than 10 times over the phone. Technical person chirag is not responding proper answer. We paid 5400 rupees for 1 years. Gtpl not providing any service, technical not even come and check the issues

I have been mentally harassed by hathway people. I had their connection but in march i moved to other location. I have submitted my modem and cancelled my account. I have no dues. Still every day their call center executives are calling me day and night and i am being mentally torchered every day by them. Everyday i tell them i moved and we do not have their connection in the apartment. But everyday they call and ask why i disconnected. These people should be penalised and should be behind bars. I am loosing my mental peace due to them

Hello sir/ mam,

account no.:- [protected].

Service id:[protected]w754042

i had registered the complaint on 5 july, 2019. Regarding not receiving the internet connection. A executive visited me next day and told me that your cable is disconnected and new cable have to be installed. And that will only be possible next day.

He left that day, next day i called and he told me that in evening, he will connect the cable. But he didn't came and avoided my calls. So next day i called customer care, and they assured me that today your problem will be resolved, but nothing happened. And same story happened next 2 days also. I had paid the full amount for the next 4 months, and not getting any internet.

Please look into the matter and i want a resolution in the morning at any cost. A lot of work has been apprehended because of no internet connection.

Regards
mohit malik

I thought hathway is the best service provider while using the internet services but after requesting to close the connection/ account I saw their real face.
Hathway people and their way of communication is the worst.
After relocating from noida to Pune I opened a request from hathway app to close the account and collect modem on 24/04/19 and again on 16/05/19. As I am not in noida I gave clear instructions on call to go and collect it from the address as I had informed the person living there. But they closed the ticket both times saying that I didn’t pick up the call. And now they are calling and harassing me for penalty and legal action. Calling me continuously 5-10 times a day and talking rubbish.
Also find attached service requests screenshot.
Worst company..will never recommend Hathway to anyone in life again.

I have been using Hathway Broadband connection for more than 6 months now. My 3 months prepaid account was completed on 31st May and I was planning to shift to Tatasky as they has better offers. But customer care guys from Hathway kept calling me 6 times a day to reactivate my plan. So as a part of customer retention plan they offered me to pay Rs. 3658 for 12 months with 5 mbps speed and unlimited data. And when I said such plan I cannot see in hathway site, they told me such plan is only for retention, not for all. When asked to send me details via email they said plan details will be activated in my hathway account in 24hrs once I make the payment.
As Hathway is a big service provider I made the payment post that the plan activated in my hathway account says it is valid for 4 months with 50 mbps speed and the fact is after payment(i.e. 17th June) till today (8th July) I am not even getting speed of 2mbps. I cannot do my regular work.

Even after complaining many times there is no positive response from Hathway. Now, when I am asking for refund they say Hathway company doesn't have refund policy. But they have policy to harass their customers.

Please let me know if you can help.

Thanks,
Prasad S

Customer Name - Prasad Shetty
Customer Account - [protected]
Desirable Solution - Full Refund

Dear team
No action from hathway.
My cable operator arrogantly refuse to accept the billed amount rs. 595.50/- which shown on hathway site. He pressurizes me to pay either minimum rs. 700/- or face cable blackout.
Finally i pay him rs. 700/- (For cable receipt see attach) on 23rd june to avoid cable blackout.
So i request you take action asap.

I've used hathway connection 2yrs back and shifted out of that home leaving the prepaid connection, i told them to disconnect it and they did the same, but they keep enquiring me about renewing my account when there is no coverage near my new home for about 2 yrs now, and now i'm getting calls about not returning their modem and threatening me with legal action. I've exchanged many calls with customer care of hathway, telling them to close my account and not contact again, giving them my address 5 times in 2018 to collect the modem, but nobody showed up to collect!! Now i'm being threatened by some fake callers from maharashtra who claim to be advocate kishore - [protected]
And some woman with my case file in hand-[protected],

I have recorded conversations of both the callers... Action against those fake callers will also be taken

I am VERY GOOD customer of Hathaway, may 15th got a call stating that there is a special offer for Rs 699 of 2months validity. Connection was de-activated on june 1st. I wrote a email stating this but got ### response from the billing department as well as tech department.. Need a refund on the pack i paid for. Chester's, Frauds in Hathaway

Hi,
I received a call from hathway executive that they have an offer of 100mbps plan for 3 months @1770 rupees with free wifi router and free installation. They inquired my address and confirmed that they are ready to provide the service in my area. For this i need to register to open account in hathway and need to pay 1770.
I did the same but later evening they say the service is not available in my area and when i try to contact the execute he told he will recheck and get back to me but he didn't call me, he sent his manager number to contact. I waited whole day for his call and called next day now he says he is busy in meeting same excuse all the day. I called his manager his name is bhadram. I called bhadram, he replied he will get the details and call me back in 1 hour but he didn't call me. I called him next day and asked him if they are going to provide me the service or not and all of a sudden he disconnected my call. I retried, he didn't pick my call after this.
Now both executive and manager are not attending my call.
I am attaching my payment screenshot. Please help me.

Hi team,

I would like to bring your notice the below issue. Please help me here. I am not sure to whom i need to escalate or reach out so i am writing here and expecting some response.

I appreciate your team the way approach to get the new connection. Same should be maintained during the service as well.

I bought hathway connection recently and during the installation got a bad experience with your operator and the response was rude the way they replied the reason.

Somehow they did the installation after all the conversation. Now, the router is not working (Not turning on) and i raised the service request and last four days i am following up with the customer care over call, every day they say today technician will come and resolve but nobody called me till now.

Also, when i discuss during over call, my recent call purposefully they disconnected since i asked for the disconnect the hathway due to this kind of service and response.

Service request: 04072019m722959

I hope my issue will get resolved by today. Or else kindly disconnect my connection and refund for the days which service not provided.

Thanks & regards,
Karthik r

Gtpl people has found a way to cheat people. Every month for all 2-3 days chanal won't work. Reason is monthly subscription. You can't subscribe your self. Now they will charge you for the whole month. Thus, every year cable operator will earn one month extra

For me it is happening every time so I planned to change to else.

Ask me for more information, I can provide proofs.

Dear sir,
I am a resident of ng suncity phase 2 thakur village, kandivali (East) mumbai and i have a high speed internet connection from hathway. The plan i have should give me a speed of 50 mbps. For last 3 weeks every evening i am getting a speed below 5 mbps, which at times go below 1 mbps.
I have made several complains in your customer care number as well as in your app. But even before resolving the issue it gets closed.
The local service provider (Sai star) from which the service was taken are basically either incompetent or not willing to provide support.
Can you resolve the issue? If you can't let me know, i will switch to a different provider.

Hi

We have requested for new hathway internet connection on sunday and paid 3000 rs and they told they will do the whole set up by tuesday but it's saturday nobody has come to our house so far... When we call the customer service they are giving the false promises every single day saying it will be done by tommarow (Nobody has come so far in our case) they are doing the full scam by taking customers money and not providing what is promised... It's the worst service i have ever experienced in my whole life... The customer service is a dead end... They know only to say "sorry"... They don't have the answer to any question... I will never recommend hathway to anyone i don't want anybody to suffer the way i suffered with this worst service... According to me they should close their service permanently... I don't know what else to do... They don't understand our frustration... If i would have gone through any other service they would have done it by now with the money i paid calling this nonsense costumer service... I don't know how they are still running the company by providing such a worst customer service.

I have taken service and paid late evening in the month of 7th may 2019 and got connection after 5 working days of the payment like on 12th may 2019. I had so many issues with the speed, connection etc., i spoke to customer support just to raise the complaint that i had faced the issue. But, there is none to resolve the issue any time. After almost 2 months of worst support i moved to a new location and requested for shifting of connection but even after continuous follow up there is no one to resolve the issue.

The company is neither providing the service nor refunding my money back. I called to support team as well as raised the complaint sending an email to them and through their application but there is no use. I sent a message on facebook no response. The customer support raising the complaints but of no use.

My account no. [protected] has been disconnected on may 2nd. returned the modem also. No bills pending. But I am getting daily calls and sms saying offers and asking me why I am not using broadband services. everyday I have to answer these people reason of disconnection and they won't update in backend also. This is REALLY IRRITATING AND ANNOYING! I even emailed the customer care and appellate to stop but still no use.

I have a problem with the internet connection which doesn't keep stable, it goes away quite frequently.
I have raised 20 requests against it, but nobody has yet come to resolve and keeps on happening and the reason which they have shared with me was the "issue with the modem being offline".
It always shows the same issue but never fixed the cause of it.
They are charging a huge amount but it's not worthy as i have to carry out my work from home and it's almost impossible to do that in such condition.

Please help me to resolve the issue.

Hi my name is tajender kumar from delhi, before making the payment i was promissed by the executive that activation will be done by eod of the fitting of cable i. E, 30/06/2019, but till now the activation is not done. I have raised the ticket for activation twice but still it is not active. The person who collected money had switched of the mobile and no proper response from the customer care, just i want to cancel the connection and i want my refund asap as you people are behaving like a fraud company, there is no proper contact person who can resolve the problem so how i go forward with such company is there any way to proceed legally for this issue as i was almost out of my job due the negligence's of the company i was out of net almost 3 days i clearly mentioned i am disconnecting my previous net connection. This is really ridiculous as they are playing with customers after taking full payment in advance.

Hi,
I used hathway connection 2 years back and stopped using it from over 8 months now. I am still getting calls from them to sell the discounted connection. I urged and requested to not call me. Can you please stop them calling me. I will share the phone number once someone reply back to this thread.
I don't know where to go and deregister my number from their call centers. Please guide me

Its not the 1st time i'm facing it, in fact every month 10 to 12 days there's no internet (Some are on record and some off record of the contact center coz they are only counting the once for which i contacted them to complain not the ones for which i haven't contacted). This its moreover a mere negligence from the billing team, after the top up being done of 3500 inr (30th june '19) services were barred, the amount is reflecting on the screen still no service, (The same was informed to me by the customer care advisor about the billing team that its from their end). This was on 2nd july. No one informed me about the deficit of 86 inr which i have to pay until i called up again on 3rd july it was attended by tejashree if im not wrong because i could barely hear her. As i was already tired of calling the contact center being in the queue for several minutes listening to the ivr till i reach the real person to talk to i insisted on talking to the floor manager or person in charge available after a short hold (As told by the advisor) of 3 minutes i could talk to a real person again, he informed me that there an amount of 86 inr pending, i was shocked to hear it, as i was uninformed by the previous advisor whom i spoke on the 2nd of july, so i told the person on the phone, i'll pay it off if it concerns you, within a friction of seconds i made an online transaction which was reflecting on my hathway account.
There's still more to it as i called arround 18.45 to 19.00, the manager informed me that the payment is received you will be able to use your services after 4 hours, i waited for almost 5 and a half hours, as internet was not working decided to call up the customer care spoke to nilesh pawar after being on the ivr for almost 8 and a half minutes and i'm doomed as i'm back to square one from where i started, same information was given to me again "you have to contact the billing team and it only possible in the morning and they are"only"available from 9am -7 pm" which states that the manager knowing the fact that the billing team is not working still he "bluffed" me.
When i asked for a manager i was informed by the advisor (Nilesh pawar) that there's no managers available after 12. He gave me the number of "nodal officer" which is already given on the website.in short my issue is still unresolved. Kindly, look into this matter as i hadd to struggle to write this complain whilst using my handphone's internet (Different network provider)