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Hathway Complaints & Reviews

www.hathway.com
1.5
Updated: Feb 18, 2025
Complaints 6941
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2007
Unresolved
4934
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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harassment / torture
80
Delete my hathway account
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Refund after cancellation of Hathway broadband

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Hathway reviews & complaints page 158

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Z
Zainab Madarwala
from Mumbai, Maharashtra
Jun 30, 2019
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false commitment from sales person

Address: 401107

I am a hathway customer. My account number is [protected]. Yesterday i received a call from hathway regarding renewal and sales person offered 3months +2months for 1525. I agreed and asked to collect the check today. The person who came to collect check informed for 1525 its 3months +45 days. When called the sales person to check he was trying to proove me wrong and said he has not offered that plan. And he kept on calling continuously. I...
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S
Srinivas Ramanujan
from Mumbai, Maharashtra
Jun 30, 2019
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installation

Address: 411038

One of the worst internet service provider in terms of customer service. I specifically told i am available only on sunday for installation and will be willing to pay only if it get installation done by sunday. And without hesitation i was told that installation will be done by sunday before noon. So i paid the billing hoping that installation will be done. But till 4 pm i neither received a call nor i got any update. So i called customer...
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S
Srini1609
from Chennai, Tamil Nadu
Jun 30, 2019
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annoying phone calls

Address: 600097

I have surrendered my wifi connection. Still i am getting calls to renew my account and caution deposit was not refunded. I am getting 8 to 10 calls daily. Even we say to them to that we have disconnected they don't listen to us. Dont you have any work ethics. This is how you torture the customers. Such a # company torturing me like anything. This company do not have any moral and ethics...
Hathaway sucks!!!...
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U
Ut07
from Mumbai, Maharashtra
Jun 30, 2019
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continuously getting calls for recharge even disconnected my connection since last 2 months

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have disconnected my connection in april 2019, even submitted my wi-fi modem but still i am daily getting 8-10 calls to recharge the connection.
Are hathway systems are so dull that they even can't update.
Most importantly the cutomer care person on call didn't listen & even cut the phone in between if i say that connection is diconnected which feels so rude. Only wi-fi is good, rest service isn't good.br...
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S
Santosh Ghag
from Mumbai, Maharashtra
Jun 29, 2019
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local hathway (saptapur dharwad -58001) cable operator is not giving me cable connection

Address: 5th cross Saptapur, Dharwad 580001, Dharwad, Karnataka, 580001

Hi,

We had a hathway cable connection in dombivali (E) thane till feb - 2019.in march 2019 we have shifted to saptapur dharwad - 58001 and requested local hathway cable operator to give a cable connection and provided a noc letter from bhavani world vision (Dombivali) to local cable operator. Pfa scan copy of noc letter.

Now it is almost more than 2 months local hathway cable operator has not given us a cable...
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J
jagdishgupta20
from Noida, Uttar Pradesh
Jun 29, 2019
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unethical behaviour

Address: SECTOR 47, NOIDA, 201301

Sir,
I am residing at sector -47, noida. I had made advance payment for two months for my hathway cable to watch the world cup matches. But i am surprised with the service pawan cable network provides to us. First, on the expiry of our valid recharge, they automatically off our service and we can not watch any channel unless we make the payment. When we call they usually dont pick our phone.
That's why i had made payment in...
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M
Mandar Deherkar
from Mumbai, Maharashtra
Jun 29, 2019
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fraud in package

I have taken new internet connection from hathway dombivli branch from mr. Navnath. I have taken yearly package of rs 4248/- which is unlimited package for 8mbps speed. Whereas everyday i am getting speed less than 2.5mbps i have raise this issue with costumer care also and everyday they open the ticket and close without any resolution. Technican are not even bother to resolve the issue. My hathway id is [protected] also note that even i ask...
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Y
Yaserkhan06
from Delhi, Delhi
Jun 29, 2019
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unhappy with the internet service and customer service

Address: 65, Arun Complex,DVG ROAD, BASAVANAGUDI, 560004

Name : yaser
Account no : [protected]
Registered mobile number: [protected]
Email : kidscorner. [protected]@gmail.com

I have been using this connection since long recently i had opted for 1+1 offer and in the middle hathway people disconnected the line saying they are migrating the modem to fibernet and after almost a month the connection was active but they said they will reimburse the duration of disconnection...
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S
sachin rasure
from Pune, Maharashtra
Jun 29, 2019
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register complaint against your policy

Address: Aurangabad, Maharashtra, 431003

Dear hathway,

Sorry you're no more dear for me.
You are just #s who are running there company. You have no control on you're service.
The india is behind because of company like yours...!

You're just making fools to users, i don't have any regret for wasting my some money but i have regret the time which was i wasted in talking to you're # representative

Ok in...
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H
Hardik Keraliya
from Mumbai, Maharashtra
Jun 29, 2019
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power modem is not working

Address: A-13 Krishna Vatika Society, Behind Bahurani hotel New VIP Road,Vadodara, Vadodara, Gujarat, 390019

Since this morning[protected] my gtpl broadband connection is not working i have checked my wifi router and power modem, i called in gtpl customer care and talked with representative there. He advice me to switched of my wifi and switched on my wifi, i do the same. He guide me, he asked me to check router light is on or off i told - it is on and okay. However power modem light was off so, finally conclude that power modem is not working...
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M
Mehmood Hafiz
from Gurgaon, Haryana
Jun 29, 2019
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promotional calls

Address: Gautam Buddh Nagar, Uttar Pradesh

I am getting promotional calls on my number and to return the router. For some other person. I am tired of telling them that i don't had, have or want a hathway connection. This number doesn't belong to the person they are asking for, but no one cares they call me 4-5 times a day. I am sick of telling them not to call me. I have sent emails with my phone bill trying to prove that i am not the person but they just don't care....
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V
Varun Patkar
from Mumbai, Maharashtra
Jun 28, 2019
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continuous calls for recharge on deactivated account

Address: 400067

I have been receiving multiple calls from Hathway Internet about an account in my previous house that i have deactivated. On their first couple of calls, I told them that i had cancelled that account as i had moved out of that place. And every time they said that they will cancel it. Now it has been 2 months and i am receiving calls averaging 2 calls per day. And I am fed up of this harassment. The other fact is that in my new house i have...
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V
Vandana Williams
from Bengaluru, Karnataka
Jun 28, 2019
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call regarding modem to be returned or legal action

Address: 560047

Hathway is calling me aftwr four months we stopped using their services due to really bad experience and saying that we need. To return the modem else they will take legal action.. We received a mail too regarding the same.. I call on the number given and enquired why they didn't inform about the modem earlier because we renovated the house in it seems to be misplaced.. They were rude n threatening.. After paying so much for so long for pathetic...
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S
Srinivas Chowdary Makkapati
from Mumbai, Maharashtra
Jun 28, 2019
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cheating wrong information provided

Address: G1 SRINIVASA ENCLAVE GAYATRI NAGAR ,AMEE, Hyderabad, Andhra Pradesh, 500038

I had booked internet for 3 months.They have asked Rs1770 and I had paid the amount I was told it is unlimited plan and 100mbps plan.
I was told they will be activating it same day.
But they came next day and told I had to pay extra Rs500 and they will be giving only 50mbps speed....
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J
Joseph Panddian
from Chennai, Tamil Nadu
Jun 28, 2019
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refund for wifi modem deposit amount :: scam

Address: 80/36 Mangaleri, Thiruvanmiyur, Chennai, Tamil Nadu, 600041

I have deposited Rs 400 for Hathway connection modem and wifi router and Hathway team told me that I was supposed to get the deposit money back for my router when I cancel Hathway service. I had canceled Hathway services and returned the router on Jan-18, but have not received refund amount as of now and today 28 June 2019 I got a call from Hathway(After Multiple emails/phone communication) stating that "only after 3 years o[censored]sing their...
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A
Aboo Thahir
from Chennai, Tamil Nadu
Jun 28, 2019
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broadband

Address: Bangalore, Karnataka, 560076

We got call from Hathway customer care regarding renewal and they offered better speed. But after renewal we are not getting that speed. When we called customer care, they are telling like, there is no such plan and I should contact the person who called before instead of customer care. When I tried to call, it is not getting connected.
Account number: [protected]...
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J
Jaimin Sachania
from Ahmedabad, Gujarat
Jun 27, 2019
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broadband speed

Address: 52 SHIVANAND BUNGALOWS BEHIND ANNAPURNA RESTAURANT NEAR JASHODANAGAR., Ahmedabad, Gujarat, 382445

I have been complaining since last 5 days about gtpl broadband speed. They are opening the ticket and closing the same without any resolution. My userid is js052 and the connection is in ahmedabad. I have opted for a plan of 30mps but since last 5 days i am getting a speed of less than 1 mbps. I must have complained them 6 to 7 times but nobody is listening or taking pains to resolve the problem. Third class customer service from gtpl....
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H
harshitagoenka1993@gmail.com
from Mumbai, Maharashtra
Jun 27, 2019
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hathway broadband

Address: 1,1105 challengers, Thakur village, Mumbai City, Maharashtra, 400101

I m a hathway broadway account holder no [protected].
I have called everyday single day, infact every 4hours since sunday 23rd june 2019 to get my wifi fixed.
In a world like today a brand like hathway can’t fix the internet prob after 5days. The replz i get is yes today it be will fixed. I’m really tired irritated and frustrated. First of all you have to wait for half an hr each time i call.
My wifi wire has been...
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K
kailash745
from Noida, Uttar Pradesh
Jun 27, 2019
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daily calling to customer after submitted the device

Address: Ghaziabad, Uttar Pradesh, 201014

I was the user of hathway internet for a year.
The internet service was satisfactory, but hathway customer support proffessional irritating me daily and twice in a day for last 7 month.
This is height of torture to his customer.

I was using this in indirapuram ghaziabad.
Still they are calling me while i have submitted the router because i left ghaziabad.

I would like to recommend you please...
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D
darshanparmar
from Ahmedabad, Gujarat
Jun 27, 2019
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internet cable extension

Address: 380005

I am a gtpl broadband consumer.
From last for days i requested to my isp for a cable extension.

1. Personal i went to gtpl hathway office chandkheda 2 times.
2. Also make complain on customer care number
3. From last 4 days i am calling my isp 15 to 20 times.

But they are making fake promises and give excuses and when i am calling in customer care, without giving proper answer they cut...
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