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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6941

Resolved

2007

Unresolved

4934

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Connection Shift denied

Payment failed status but amount deducted

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harassment / torture

Delete my hathway account

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Internet not working they are solving the issue

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Installation delay

Hathway reviews & complaints page 161

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I have discontinued with hathway services 6 months back. I also returned the modem 2 months back and they gave me NOC.
But now they keep calling me everyday and when i asked them that i am not interested so stop calling me. The guy on the phone said you have some outstanding amount due. And we will stop calling when you will pay us money.
I told him that i have my NOC and no amount was pending and i will file a complaint if...

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Address: 560040

I have been raising the issues from past 1-2 months on regular dis-connectivity. Its very sad that people are not even looking for helping a customer.
I will wait for one more day and later i am going to raise this as a concern in consumer forum.

It been crazy connectivity issues and disconnection problems from past few weeks for me. I have been talking to customer care and also raising service requests over app and...

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Address: No.820, 27th Main, HSR Layout Sector 1, Bangalore - 560102, 560102

I am an existing subscriber of hathway broadband, i had raised request to shift my connection to my new house on 16th of May, but then they didn't respond on this and they said i was unreachable and then they closed ticket. I kept on calling them every day 5 times, and again then i raised another ticket with same request on 19th of May but there also they have not taken any action and they kept playing with my time, sometimes they used to...

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Address: 4th b cross, Maruti Nagar, madiwala, bangalore, 560068

Hello,
It's been 4 months of running hathway broadband connection. Acc no [protected]. From[protected] internet was not working i raise the complaint (no 12062019M331626).
From since that day i tried calling to customer care the people are simply saying will solved by 2hours. And will solved by today will solved by afternoon like that they simply closing call like that. Till now I called more that 30 times to customer care....

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Address: 18D Krishnanagar apartments,anansadrapalya bangalore, 560017

Hello,
I have Hathway broadband connection and using since year and now moved to new location and here Hathway option not available so I want to cancel my connection and my account number is:[protected] and name is Suresh.
I have plan till September pls refund amount the same and I will return router for the Sam
Regards,
Suresh...

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Address: 7th main 19th cross btm 2nd stage, 560076

Hello Hathaway,

My account number is [protected]. I called 5-6 times and none of your agent cared to resolve the issue. The last agent I spoke to was JAMES. He was very rude, unprofessional and least bothered to answer anything. When I asked that I wanted to speak with a floor supervisor, he disconnected the call.
I would like to file a complaint for this particular person as this is the most disgusting service I have...

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Address: Kailashraj Height, Kubernagar, 382340

Hi, I am Rajkumar Thakkar staying at Kubernagar area of Ahmedabad. I have subscribed to GTPL for my broadband internet services. They have taken money of 6 months for the services. In the last month I have complained 6 to 7 times about the internet not working, it takes the 24 working hours i.e. 3 days to solve any complains. In the last 10 days I have launched 3 complain, yet they dont seem to improve upon the quality of services they are...

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Address: Jp Nagar

I have paid the required amount for my Hathway Broadband connection and the cabling has been done also. Only the activation of my account is yet to be done and it has not been done. I have been waiting 4 days for it to activate. Customer Care is useless, even manager of the office is useless. They all say the same thing that they will check and get it done. No one is doing anything. I am paying hard earned money for this. Disgusting Customer...

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Address: Bangalore, Karnataka

Hi have Hathway internet at my home in Bangalore. I have subscribed for a 100 mbps speed with 500 GB monthly FUP. I pay INR 943 monthly for the service.

Since last 6-8 months i am continuously complaining about low quality services and for which the provider is not at all concerned.

Recently on 11th June 2019 I raised a complaint that my internet speed is below 10 mbps as compared to 100 mbps subscribed and wanted...

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Address: JP Nagar 5th Phase, Bangalore, Karnataka

I have subscribed to Hathway broadband 4 days back and my account is still not activated. I have done the payments and the cabling team has also finished the setup. All that is left is to activate it but Hathway is not doing it. Customer care is also useless, just telling me it will be done to make me hang up the phone. How long will it take for them to activate an account. Its very disappointing. I just want my account - [protected] to be...

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Address: 2a Swarn Vatika Indore, Indore, Madhya Pradesh, 452001

I am getting annoying sms daily from Hathway Broadband. I had already closed the account before 2 years. I have requested too many times to Hathway executives but They send 2-3 sms daily. Kindly take strict action against this else I will have to suit a case for disturbing me.
Mob [protected]...

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I have renewed my hathway connection with account no.[protected] in the name of Abhishek Panwar that is me,
I did the payment on 13 june 2019 of 1818 INR online after their sales executive named Umesh gupta with mobile no. [protected], with 3+1 that is 4 months 15 mbps unlimited plan,
My connection has been started from yesterday that is 14 june 2019 but he is not giving me any written proof of 3+1 that is 4 months connection...

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My account number [protected] in the name o[censored]sha panwar,

I got call from one of their sales executive regarding a plan of 3+1 (4 months) with 10mbps unlimited speed costing 1850inr,

I did the payment on 8 march 2019 and informed the sales executive,
the connection started on 15 march 2019.

I requested the executive to send me mail or message in written to confirm the 4 month period of...

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Address: 560068

I have disconnected from Hathway Internet connection following a process and returned the asset of Hathway properly before my plan due date. I have paid advanced rental till August 2019. I discontinued on June 2019. I have send e-mail to Hathway on their helpdesk on 31st May 2019. No response for 10 days and on June 10, I placed a disconnect request through call center. They came collected the modem and provided a receipt and closed the connection....

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Address: D88 sector 61, Gautam Buddh Nagar, Uttar Pradesh, 201031

I want to reactive my plan. I already paid amount for reactivate my connection but after 4 day nobody responded for my connection, call center guys no is [protected] not picking my call.
If you’re not respond my complaint. I will go consumer court. Hathway torching me last 4 to 5 days. My business is affected. Please you guys look my case sooner....

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Address: 400091

I want to discontinue hathway broadband services for my account [protected] as I'm moving out and the new building doesn't have hathway connection. After trying to connect with the customer care via email and phone I have yet not received any response

I'd request someone from their team to collect the router and modem from me and refund me my deposit....

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Address: LG/859,SANE GURUJI NAGAR UTTKARSHA CHAWL, Asalfa Village, Ghatkopar, Mumbai City, Maharashtra, 400084

I am using Hathway cable service since more 10 years. I am staying in Aslafa Village, Ghatkopar (west), Mumbai-84. As per my understanding this service is not directly provided to us but it is provided to local operator.. Due to this we face lot of issues like selecting channel, registering complaint for non working etc. There is no customer support nos, there are couple of mobile nos which are always switched off or not reachable. There...

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Address: Mumbai City, Maharashtra, 400034

My hathway broadband a/c Num : [protected]

Executive from hathway came and collected cheque for renewal on 12th june 2019

Gave cheque of amount 2478/- in favour of hathway cables and datacom limited
For renewal for 3+1 month offer and static ip

He again came in morning saying static ip will be charged extra
I said I have been using from 2 years I haven’t been charged for static...

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Address: Indiranagar, Bangalore, Karnataka, 560008

Kindly Disconnect my Hathway Broadband connection.
A/c [protected] at Bangalore, Indiranagar
Reason: 1. Modem fixed immediately, after 50 calls conection given 10 days later. 2. Billing charged from day of modem placement, refusing to change billing dates. 3. Paid and got connection, immediately got a bill not receipt, so I don't know what is my position. 4. Till date refusing to give receipt. 5. No calls are attended by Bangalore...

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Address: New Delhi, Delhi

Received calls from some legal counsel on the non submission of modem and router despite submitting it.

Account no. [protected]

The connection has been terminated and the modem-router returned. Despite that I was asked to pay a fine of Rs. 500 claiming that it had not been returned? What is the meaning of these harassing calls?

Moreover the registered no. and username for it had also changed as...

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