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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6941

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2007

Unresolved

4934

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 159

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Address: Ahmedabad, Gujarat, 380016

My gtpl broadband connection is down from last 3 days. I have made 10 calls and 4 emails but no one from gtpl is care about it. They are not intrested in solving complains.

I don't know if gtpl has technical staff or not. If there is a technical staff in their team then the complain should be resolved within 24 hours.

By profession i am a network engineer and i don't know there is any issue in network which could...

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Address: 560100

Account number: [protected]
I had a hathway prepaid connection for 3yrs in electronic city bangalore. I got hathway connection with 3 months upfront payment for free modem and router. I opted for that service. Since it is a prepaid connection, i formally send an email to hathway to disconnect my service and close the account.

Now after 4 months, they are coming back asking to return modem/router with legal notice. br...

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Address: Bangalore, Bangalore, Karnataka, 560029

My account number is [protected]. My name is ayush, i have been complaining about intermittent internet disconnection for las one month, but my problem has not been resolved. I have raise complaint several times. Complaint nos. 10062019m298055, 26062019m573131, 30052019w093827, 25052019m011613,. Please remove the connection, i don't want to continue with the service. I want refund also....

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi,
I have stopped using hathway internet in noida and moved to bangalore 2 months back. I have been getting daily calls from hathway on my mobile no. My hathway account no. Is [protected]. I have told them 100 times please don't call me and i have stopped using your service but they don't listen and keep calling me daily multiple times. Can you please help in stopping these harassment calls from hathway....

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Address: New Delhi, Delhi, 110008

I am hathway customer, having account no [protected], for 3 years, now i am leaving delhi and want to disconnect the connection but your agent is saying it can be disconnected as remaining period of plan is 4 months and he is asking for rauter (Modem) to be kept safe with himself. But i feel suspicious of its unauthorised use by him. So i kindly request you to disconnect my connection as soon as possible and take necessary action against your...

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Address: 15-D kamla Nagar Delhi-7, 110007

This is the mail system at host smtp.localdomain.

I was abused, insulted rudely behaved by one lady and his senior Rinku
Every day hathway sends message about offers. But sorry to say you customer care, your technicans, your sales person has not give soft skills training, behavioural training.
I was abused and then threatens when one lady called me and offered a package of one month
As I was about to...

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Address: New Delhi, Delhi, 110009

I am getting calls from delhi legal department. They asked me to return the router otherwise i have to pay 20000 rupee penalty. But before getting connection i was never told that the router has to be returned. Not even after closing the connection. I never received any phone calls or mails from hathway office regarding modem. How can they directly file the case against me. Is it real or fake?...

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Address: Ranga Reddy, Andhra Pradesh, 500049

Dear Sir /Madam,
I have discontinued Hathway Broadband connection and moved to a different service provider. I have received calls asking to renew and I have politely denied saying I am not interested. However, I keep receiving calls almost 20 times everyday asking for the same. This is absolute harrassment. Would like to see some action taken on this. The caller's say the same thing everytime that we will update the log and you will...

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Address: Chennai, Tamil Nadu, 600125

Hi,
Greetings!\my account number in hathway broadband is [protected] in chennai
Internet has not been working for more than 10 days. I raised the ticket in the hathway app. Still it shows in-progress. I called up many times the chennai helpdesk[protected], ivr asks for account number and it ends. Rarely we could get the access to the call center executives. They kept on promising me to resolve within a day. But nothing happens....

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Address: Chennai, Tamil Nadu, 600014

These hathway people are so annoying that they have called more than 300 times just for a single connection. I just enquired about the plans before 3 years and am still getting calls from them.
I scolded several times and asked them to remove my number but still i get calls.
Please do not call me anymore. Remove my number from your list.
I don't need your connection.
My number is [removed].
I request...

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Address: sector 21, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have used two years back and then i moved to bangalore - where hathways service was not available, so i have requested to pick-up modem. Even after several request to pick-up modem, no one shows up from hathway to pick that modem. Now you are sending legal notice that i have not submitted this modem.
This is totally harassing of customer. Please make sure to pic up the modem for designated address mentioned in my account. Also send...

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Address: Handewadi road hadapsar, Pune, Maharashtra, 411028

Hello,

I had installed a new hathaway connection on saturday morning (22/06/2019).
The installation engineer came to setup the router and wiring on saturday morning and i was told the my account will be activated with 2 hours after that i will be able to use the internet.
But internet didn't started on saturday since no activation was done.
When i called the installation guy he told me that my internet...

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Address: Chennai, Tamil Nadu

Getring loss of signal and raised a complaint on 21st of june 2019.

Complaint number 21062019m494861

While getting connection they said any technical issue will be resolved within 24 hours from the time of raising ticket.

It's been 3 days and no one cares to rectify the solution. I have called customer support 3 times, everyone says it will be solved within next 4 hours or within today but no...

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Address: Plot No 169, industrial Estate,2nd Main Road,, perungudi, Chennai, Tamil Nadu, 600096

As per the telecome discussion had with your employe mr. Srinivasan we have paid around 15k for renewal of the scheme and after that all of sudden. Since last week our internet is not working we lost the complaint and no action is taken. Since last 5days we are following up with mr. Srinivasan he as promise to send the technical person for repairing work. But till today nobody as come, and mr. Srinivasan is not picking calls. We request for...

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Address: New Delhi, Delhi, 110092

Hi,

I am getting calls from hathway stating they will send legal notice for not paying outstanding amount. I terminated my account also submitted the router for closing account but no one asked to pay that time.

But when i again get call to re-activate i told them i am not interested but then she started threatening me. I also get such call few days ago he was saying he is from legal department and they filed...

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Address: 68, ground floor 2nd house, 4th cross rd, Vijay’s bank colony ext., 560043

This is my account number [protected]. I have raised a request on May 17 2019 to cancel this service as I was moving out to a new location. I have moved already. Raised multiple requests after that. All tickets are closed, all the agents I talked to have me different information. An agent called me today, when I asked her to cancel it, she said she can’t do it and call customer service. Apparently she was from billing department and can’t...

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This my account no [protected]. Iam not going to reneval hathway broadband because o[censored]r poor service... From past two months i am getting calls from ur telecallers i have told so many members o[censored]rs even the guys who called from mumbai also but they won't understand the problem... Please stop calling me. Iam very much irritated by ur telecallers. I hope this message will get to the higher authority of hathway broadband hyderabad....

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Address: 110009

I am receiving constant phone calls and messages from hathway daily to pay amount and get promotional GB of data. I have closed my account([protected]) for phone no [protected] in the year 2017 and last four months I have been receiving messages from Hathway broadband services to renew. This is so annoying.
Its been 2 years since i stopped hathway wifi broadband.
Kindly urge Hathway delhi broadband not sending or stop messages...

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Address: #304, SV Paradise, 4th main,, GM Palya, CV Raman Nagar, Bangalore, Karnataka, 560075

It's been more than 6 months that i have disconnected my hathaway connection in bangalore but i still get calls and smss everyday from them. I've told each and every caller that i wish to file a complaint but then cut the call when i say that.
This has been an on going case of harassment from hathaway and it is as simple a request to remove me from their database and not call me again. But they can't even do that....

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Dear Trai,

My cable operator charging Rs. 400/- Per connection from me from previous two consecutive months after
Apr.2019 (Total Rs. 800/- for two connection) and the bill amount shows that the plan opted by me is
Rs. 297.75 + 53.6 (if GST is 18%) = 351.34. What should I do? Even he didn’t inform me about my plan
recharge date and every time I have to run behind him for my recharge after my cable...

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