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Hero Electric Complaints & Reviews

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Updated: Jul 17, 2024
Complaints 671
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35
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Hero Electric reviews & complaints page 4

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A
Aniljain_1804
from Kota, Uttar Pradesh
Nov 7, 2023
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Regarding replacement of e scooty battery

Address: P. K. Sales gulabbari ladpura 324006

I have purchased hero electric e - scooter 8 months ago and now it's battery is not working it is of no use within 8 months.
We have asked for battery replacement on the service center but they are saying it will take 1 months to get new battery we waited for 1 month but still they are asking for more time and telling us to wait more making excuses like the factory of hero electric has got into fire.
Also the customer care...
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B
Buddhadebsamanta
Nov 2, 2023
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Regarding dispatch of hero atria electric battery

Address: DAYALDASI NANDAKUMAR PURBA MEDINIPUR

Sir my claim against the battery B0208 WAS APPROVED ON 06.10.2023.TILL NOW THE BATTERY IS NOT DISPATCH.
Sir I feel serious problem in my daily life as I am totally depend on my electric scooter, I can't attained my physics classes also being a government servant office work is totally hampered, I really want your sympathy regarding this. sir please you dispatch battery.
details of your enquiry are as follows
Customer...
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B
Buddhadebsamanta
Nov 2, 2023
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Regarding warranty of hero atria electric battery

Address: MULAKHOP dayaldasi nandakumar 721632 purba medinipur west bengal

Sir I feel serious problem in my daily life as I am totally depend on my electric scooter, I can't attained my physics classes also being a government servant office work is totally hampered, I really want your sympathy regarding this. sir please you dispatch battery.
details of your enquiry are as follows
Customer name: BUDDHADEB SAMANTA
CONTACT NUMBER :[protected] [protected]
ADDRESS :VILLAGE MULAKHOP, P. O-DAYALDASI,...
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G
Geetanjali Gangwar
Oct 31, 2023
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My Pending Complaint

Address: ITI LTD Mankapur Gonda

सर अभी तक किसी ने भी मुझे कोई फ़ोन कॉल नहीं की न ही किसी प्रकार से कोई भी अन्य जानकारी डी जा रही है न ही सुमन इलेक्ट्रिक, और शिवम् इलेक्ट्रिक दोनों ही फ़ोन उअत रहे है, सर मुझे काफी...
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Address: Gulab bari ajmer

I have purchased a new OPTIMA scooty in dec 23 but my vehicle has gone stop working and your service provider of ajmer has told me that the motor has not working. Scooty is in warranty period so the service provider has told me for part replacement and given me complaint/order no VOR3008374 which reguster on 13th_oct_23. and RC no is RJ01YS4889 .

But i am really disappointed by reply of service provider of Ajmer. Your agency...
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R
Rupesh Bhalshinge
from Aurangabad, Maharashtra
Oct 31, 2023
Jan 8, 2024
This thread was updated on Jan 8, 2024
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Hero Optima Motor Replacement

Address: Ap Post Donde Tal Khed Pune

I am buying an hero optima electric scooter from Aim Auto Pune.
After 2 Years the motor of the vehicle got struck on running.The dealer suggest to replace the motor and order it. we have lodge claim file against claim no- VOR3000863 dt 14.07.2023 but till today we have not received any update on motor replacement. we have contact to dealer but they replied we are not received replacement from company so that we will not give replacement...
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K
Kunju@187
Oct 29, 2023
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Service center not resolving problem

Dear sir.

I have hero electric Scotty since 5years. Due to some problem automatic cut off the battery and not getting charge.

02 times service person has repared but problem is same persisting.

Kindly provide me the other services center details to solve the issue.

Thanks and regards
Vivek Kumar from bettiah jagdish pur
Bihar, pin 845459
Pls call me on...
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G
gm_suresh1984
Oct 25, 2023
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Rim replace waiting more than three months

I purchased hero electric optima one year back. After one year back wheel air leak in rim side I hand over to show room they said replace the rim with warranty. But we waiting more than three months but not replace...
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S
sku3040
from FARIDABAD, Haryana
Oct 25, 2023
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Regarding change of motor problem in hero electric scooter E5 HX under guarantee

Address: 3040, J Block Sainik Colony Sector -49, Faridabad

I purchased a Hero electric scooter optima E5 HX on[protected] from M/s Ecoedge Enterprises Ltd. Delhi 86 vide their invoice No. HE/20-21/0131 dated[protected].
On[protected] I had gone to authorized service center M/s R.S. sales Faridabad for motor jam problem and they asked me to drop the scooter but after 4 days on[protected], he told me that Motor is OK.
But now while running the scooter, motor stops frequently. regarding...
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D
Drx Shiv Murat Yadav
Oct 23, 2023
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Dead on scooter motor

Address: SUMAN MOTERS BASTI 272001 उत्तर प्रदेश

मेरा नाम रामदास यादव है मैं एक इलेक्ट्रिक स्कूटी OPTIMA CXer सुमन मोटर बस्ती उत्तर प्रदेश से खरीदा था जो की इलेक्ट्रिक मोटर खराब हो गया है इसकी शिकायत दर्ज कराए थे अभी तक कोई शिकायत...
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B
Bablu lal
Oct 21, 2023
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Complaint against hero electric showroom,

Address: Barbil,keonjhar

Sir I have bought a hero electric Optima scooter from keonjhar show room a year ago.It has some defects.I took it to barbil here electric showroom to repair.But they are not repairing.Closing the showroom maximum times.Sir plz help me.Iam suffering a lot...
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G
Geetanjali Gangwar
Oct 19, 2023
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Battery Is not Working

Address: Mankapur Gonda

My scooty is not working condistion becauese battery is fulty so i have camplaint it but nobody contact me or change this battery...
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Address: TRIDEO AUTOMOBILE jamui bihar
Website: www.heroelectric.in

I purchased hero electric optima cx ER in 26 January and within 2 months first the chargee got damaged it took 2 months for replacement then after 6 month it's motor got damaged half way while traveling it's the worst part of their service i mentioned the dealer earlier that the motor is making sound but they refused to service it and said it's due to water struck in break.and will automatically work in few days .but in few days the motor...
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S
sandyjain
from Chandigarh, Chandigarh
Oct 13, 2023
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Problem in vehicle battery or ecu unit don't know

Address: Sri Shakti Hero Electric Punganur Rd, near Basinikonda, next to IOC petrol station, Police Residential Quarters, Madanapalle, Andhra Pradesh 517325

Purchased vehicle on 19/05/2023 from next day we noted the problem in meter reflection showing wrong reading and no information how much kilometar it run no proper uses of battery showing because of this we face 3 time break down in between way. visited more then 5 time to for resolving this issue but yet no solution and very unprofessional way of talking by staff always ready to misbehave. keep my vehicle more than 20 days in service center...
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Address: LAKULISH HERO ELECTRIC, 32 Sitaram Complex, Near Gorwa Workshop, New IPCL Road, Subhanpura, Vadodara, Gujarat.

We have Purchased Hero Electric Photon LP Matt Black Model on 22 April 2022, With 3 Years of Warranty of Motor, Charger, and Battery. in July 2023, We got an issue with the charger as the charger was not working and we were not able to charge our vehicle we submitted the charger to dealer office under warranty claim and the same was expected to receive within one month, but It has been more than 2 months and we have not receive the charger...
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M
manoj_gupta65
from Sri Ganganagar, Rajasthan
Oct 12, 2023
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E-bike optima es red

Address: 57, Phase IV, Udyog Vihar, Sector 18, Gurugram, Shahpur, Haryana 122015
Website: heroelectric.in/contact-us

I have been writing emails to the company for one month and they have not taken a single step to resolve my complaint and now who is responsible for my loss of one month of warranty period

I am writing to complain about the poor service I received at the Hero Electric service centre in Sriganganagar, Rajasthan on 20 September 2023. I visited the service centre to get my electric scooter checked and serviced, but I was met with...
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G
Geetanjali Gangwar
Oct 12, 2023
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Its very urgent

Address: B149 ITI LTD MANKAPUR GONDA

Sir, I am government teacher, I purchased it Hero. Optima CX 25 aug 2022 for daily School up-down.but at this time my scooty battery is not working so I complaint to near Hero electric Shivam Electric Gonada but they are not giving me any help. So please kindly change my battery earlier. Claim no is 0180.

Customer Name:- Geetanjali Gangwar
Contact Number:- [protected]
Address:- B149 ITI LTD MANKAPUR GONDA
Date...
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V
vijay kumar nagar
from Aligarh, Uttar Pradesh
Oct 12, 2023
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Battery is not working properly

Sir
I have purchased hero electric scooter on 25 May 23 from Balaji Motors but battery is not working properly regarding this I have complaint on 02 Oct 23. But still not received any confirmation from Company side. Regarding this I have several times tried to reach customer care but no response yet now. I am serving soldier and now posted at Sikkim. I am very disturbing from Company side while during purchase time Company give warranty...
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P
Pushpa kamireddi
Oct 10, 2023
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Hero electric optima er is not working

Address: Narsipatnam

My electric scooter AP39QV7634, i purchased on September 2022, at Narsipatnam, now my scooter is not working, when started the scooter using key, there was a sound, then light, horn is not working, batteries are not charging, now scooter not moving, so pl send a technician and get it repaired, as the branch where we purchased our hero electric scooter at Narsipatnam is closed, pl do the needful,

Nvvs NARAYANA
[protected]br...
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Address: ITI LTD Mankapur Gonda

Whome it may be concern
Sir i have one hero electric scooty last 25 aug 2022., and i m a Govt Teacher so daily i m going to on duty by my scooty. its very needful for me. yesterday i am reched on Shivam Electric Gonad and very hardly request to him for check my scooty battery. they checked it and find the battery is no respnce so he said to me that your battery is fuilty . so i request to him for claim he give it me a claim no 0180....
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