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Hero Electric Complaints & Reviews

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Updated: Jul 17, 2024
Complaints 671
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Hero Electric reviews & complaints page 3

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N
Naveen Lalchandani
Dec 8, 2023
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Not getting battery replacement

Address: tikrapara bilaspur

Myself Naveen Lalchandani purchased my e scooter hero electric in november 2022 and its battery is not workimg from october 2023...i sent my e blscooter for service but i did not got any resolution from service center since one month.. there is no clear statement from hero service center that when new battery will be available...
claim no. B1126
claim date. 11/10/2023
want my problem solved as soon as possible..
thanks...
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G
greatrajesh
from Ahmedabad, Gujarat
Dec 7, 2023
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Battery warranty issues of Hero optima cx electric scooter

I have purchased Hero Electric bike Model - Hero Optima CX Vehicle no/Chassis no/Engine no: MEPHEHPSA08AP1416 BIKE Reg no: -GJ01XB4078 from Dealer/service centre name- HERO E BIKE 2022-23, PLOT NO 905/7 SECTOR-28, GANDHINAGAR, GUJRAT, GSTIN/UIN - 24ADOPB4437H1ZP on October 2022 and within one year battery of hero electric scooter got faulty. Then I have gone to dealer/service center where he has given repair claim no. B86 and I have send...
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R
Ratan Motwani
Dec 5, 2023
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Hero Electric Scooter

Address: Avanto Vihar Raipur

Dear Sir/Madam,

I hope this communication reaches you in good health. I am writing to formally lodge a complaint against the Hero Electric Dealer Om Automobile Raipur showroom for their egregious lapse in service, leading to a severe inconvenience for me as a customer.

Approximately a year ago, I purchased a Hero Electric scooter from the aforementioned showroom, with a committed minimum range of 50 kilometers...
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S
Sanjay2600
from Hyderabad, Andhra Pradesh
Dec 4, 2023
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Optima problem

Light not glowing, horn not blowing, can't use vehicle. Cust service number no one is answering. Cust service e mail.bouncing back. Showroom not responding. Helllppppp...
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K
Kulsul Parween
Dec 4, 2023
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Battery replacement during Warranty period.

Address: Muzaffarpur, Bihar

Hi Team,

My Scooty needs a battery replacement in the warranty period and I have given the old battery for replacement in one of the service centers.
I haven’t got the new battery yet. Tracking-# is HE-GNF[protected].

It's already been more than a month now.
Could you please look into it and dispatch a new battery.

Thanks,...
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I
Ignatiustharigopala
from Sriperumbudur, Tamil Nadu
Dec 2, 2023
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Faulty battery

Address: 5/800,susaiyapper street,pannur post ,Thiruvallure dist

Battery has failed four times in eight months .both the batteries got problem in August 2023.It has been four months since I have given it for replacement.I haven't received any batteries yet...
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G
Geethathyagaraj
from Bengaluru, Karnataka
Dec 1, 2023
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Claim no. VOR3000544

There was a motor leakage problem in my hero electric vehicle and the vehicle was delivered to the dealer for rectification. They said the motor has to be sent to the company for repair or replacement and will be returned by 10 days.

Now its already more than 30 days there is no response from the dealer they are informing that still they have not got any response from the company.

They have provided the claim...
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R
Rohitashw kumar
Nov 30, 2023
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Photon HX battery died

Address: Vill. Dhanta dis. Sanchore Rajasthan 343041

Photon hx battery died ho gyi he change krni he under warrnty he abhi tak. Contact no. [protected]...
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R
Ramdas Nemane
from Aurangabad, Maharashtra
Nov 29, 2023
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Scooter motor issue

Sir my scooter kimotar band pad gai hai shorum ko 11/09/2023 ko change karane ke liye di abhi Tak muze mili nahi usaki warranty hai
Shorum name -Om E Vehicle
Shorum address -moddha naka road Aurangabad
Oner name Ramdas Balasaheb Nemane
Ve. number MH20GD6756
Ajency claim number VDR 3000546

Address - Gadhepipalgaon Vaijapur
Dist. Aurangabad...
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D
Dhanrajkahar
from Ajmer, Rajasthan
Nov 28, 2023
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Scooter ki motor

Address: Bald ka dara sringar ajmer

Mere scooter ki motor diye hue replacement ke liye 4 mahine Ho Gaye Abhi Tak nahin Di...
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P
pooja_khandelwal1
from Bharatpur, Rajasthan
Nov 26, 2023
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Battery not changed

Address: a-29 jawahar nagar

Last one year i have compaint so many times but my battry not changed till time this customer service is very bad and not to purchase this company product so many times distributeer says company not changed battry...
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M
Monty321
from CUTTACK, Odisha
Nov 20, 2023
Nov 24, 2023
This thread was updated on Nov 24, 2023
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I am complaining about delaying in Battery unavailability since last 3 Month.

Address: Bhubaneswar,Nayapali

We have purchased hero electric scooter on 27 Oct 2022 from Clean Energy Auto Solution E-Bike, BBSR-II, Plot-87/3241, Patrapada, Bhubaneswar, Khurda, Odisha-751019, but battery is not working properly regarding this I have already replaced but now the third times replaced on dt.[protected] . But still not received any confirmation from Company side. Regarding this I have several times tried to reach customer care but no response yet and I...
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S
sanju@1@
Nov 20, 2023
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Complained in product of hero electric model Atria

Address: panipat

[protected]
श्रीमान महोदय
डायरेक्टर साहेब हीरो इलेक्ट्रिक
विषय : हीरो इलेक्ट्रिक कंपनी व् डीलर द्वारा धोखा धडी की शिकायत
निवेदन है कि मैंने 1 इलेक्ट्रिक स्कूटी अटरिया...
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S
Suyash2505
Nov 20, 2023
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Battery issue

Address: varanasi

I have give my scooty in service center on 1 november but till now i dont get my scooty back.....
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P
pankajkumar368@gmail.com
Nov 18, 2023
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New Electric Scooty Facing issue

Respected All,

Naveen Munjal, Sohinder Singh, Vijay Munjal, Gaurav Munjal, Naveen Munjal, Vishal Ramesh Ootam, Vandana Munjal, Pankaj Gupta and Sridhar Venkiteswaran.

This is being inform you that I (NALIN KUMAR) purchased an electric Scooty dated "20-Aug-23" from DWARKA MOTORS" Plot No-2, D-BLOCK, NISHANT PARK, OLD PALAM ROAD, KAKROLA, SECTOR-15, DWARKA, NEW DELHI-110078.

I purchase thru myself...
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A
Ajinkya Gate
Nov 17, 2023
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Not proper service and no response for delear

Address: Room no 302 ,plot -61, sec -18, ulwe ,Navi Mumbai -410206

17/10/2023 ko bike ka accident ho Gaya tha one month ho Gaya but abhi tak service provider se kuch reply nahi aarha hai... Sirf ek hi reply hai ki, company se part available nahi hai ...ek month ho Gaya bike jagahme khada hai ....
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S
Sadashib Panda
from Bhubaneswar, Odisha
Nov 14, 2023
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Battery issue

I have hand over the vehicle Atria LX at the service center of your authorized distributor Clean Energy Auto Solution on 09/10/2023 but the vehicle is yet to be received.
Please look into the issue and resolve within 3 days or else I will take legal action....
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P
prajapativikas
from Mumbai, Maharashtra
Nov 14, 2023
Dec 12, 2023
This thread was updated on Dec 12, 2023
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Hero Optima CX Electric

Address: Ghatkopar East

Hi Team,

Please find all the attachments

I purchased EV Optima CX white in the year 2021. I got 2 battery

Last month I started facing issues with battery B2. It get drain out in 25 km only.

I travel to my office daily. Need immediate assistance for the battery. My battery is in warranty but still there is no replacement yet.

I buy it from Monil cycle mulund. I paid...
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V
Vivek Namachivayam
Nov 13, 2023
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Hero NYK FAILS

Hi Hero Team,

Greetings of the day!!!

Happy Diwali to all!!!

Scenario:

I was a prior customer of Hero, using your product for more than 7 years. Still happy about the way of approach in service and their standards.

As an Indian, I'm very proud about using Make in India products and happy about Hero services like "Hero".

Last year I booked a bike, HERO...
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D
Dinbandhu
from Amritsar, Punjab
Nov 11, 2023
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Outstanding delay in replacement of under warranty battery

Sir, I purchased Hero Flash in year 2021.
The request for battery replacement was made (EFR 317) 3 months ago with dealer (Jaggi Motors, Mathura). No replacement has been provided till date.
Please the needful urgently....
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