Ibibo Group / Goibibo Complaints & Reviews

I am, DINESH SWAIKA, booked a BUS ticket from MUMBAI TO GOA using goibibo.com and booking id GOBUS986fe[protected]. ticket booking date is 23/12/2014 and i change to plan not go to goa so ticket cancial on 24 dec 2014 in10:00 am ticket booking Status is Refunded but amount not credit on my bank a/c Please look into it. Operator [protected]. ticket date - 4th dec 2014. and custmer name -Mr. ALEKSEL LAPSHIN AND miss.TATINA PESHUK. Complaint comments Read comments

The Booking was cancelled on 09.12.2014 vide above mentioned ID and The refund for the same is still not received by me. They are giving me Bank Reference Number[protected] and Bank ARN 74587914344000049452090 but my bank is not able to trace this amount. My Bank wants UTR Number which these people are not providing to me.

It’s been a month now, I’m yet to receive the balance amount from the airlines. Today morning, I spoke to GOIBIBO & they are saying the refund from Spice jet is reflecting in their virtual account & still awaiting for the transaction to get completed to their account. I have already completed a credit cycle from my card & the next due is on 3rdJan.

I, Sumit Bhadauria, booked a ticket from agra isbt to dehradun using goibibo.com and booking id GOBUSANDf8a1f[protected]. But when I reached the boarding station, it was told that bus is canceled due to some machinery problem. So I notified for the full refund of my ticket through mail. Then they registered the complaint and from that time I have not got any response from them and neither the refund. Please look into it. Operator PNR no. XDDN[protected]. ticket date - 4th dec 2014

Hi, From Goibibo web-site, I tried to book a seabird bus ticket from Goa to Bangalore which was scheduled to depart on 1 Dec 2014 at 19:30 from Margao-Goa stop. While booking the ticket I got an error but amount of RS 850 was deducted from my account. I made another 2 attempts to book the ticket but in all the attempts error is received but the amount of RS 850 got debited from the account in each attempt. So the total amount of RS 2550 is debited from my bank account which is not yet refunded to me. I raised ticket with Goibibo helpdesk. My ticket no is 31274 but I have not yet received any response from them even after sending 4 reminder mails. So I would like to book a complaint against Goibibo.com Regards, Shaiilendra

I tried to book a hotel for 4800INR which had a offer of TOP14(Flat 50% OFF), now after applying coupon I see 2400 INR to be paid which is correct, however after selecting to pay via "GoCash" ( have a gocash balance of 2500 - got lured by your worst offer). It' says amount to be paid as "ZERO" and I when i click MakePayment, again gets be back to the page which asks for Card details. Totally sucks, my money is already struck in GoCash which is not getting used for any booking, and on top of it you still need fresh payments?

hello, Myself jaiprakash Bagadiya . I have booked a bus ticket from Nanded to Pune travelling on 11/12/2014. While booking ticket i got an error But amont of rs 600 was deducted from my account. I booked the ticket once again this time ticket was booked and again the respective amount was deducted. But the initally deducted 600 rs were not refunded to me as well as the customer care is not responding and the support email sent by me is also not answered. So i would like to book a complaint or the same against Goibibo.com

Kiransha Dharmendran mob :[protected] Booking details, Chennai (SRM MAIN GATE ) to Thrissur 18 dec 2014 Departure 21.05 pm Arrival 07.25 Seat no - 2 PNR - RBNCY4FQX I missed the bus because the bus passed before 8:45 pm, I reached the destination at 8:45 and waited up to 9.30, then i call to the given number and they said that bus will reach in few minutes . After few minutes i called again to the number then they gave me another number . When i call to that number they said that bus passed the destination before 8:45 pm . So i am not able to travel in that bus. I booked the bus based on the time, the passengers are not able to adjust their timings and their costomer care service is very bad So i requested to take action against the bus service and to process my cash back

Booked a two way ticket from Kolkata to agartala.. But they have sent me a mail with only one way ticket. They didnt send a msg to mobile also. When in the airport I noticed they are not allowing me inside and creating problems. Service should be proper to provide tickets properly. Last minute tension. Very disappointed.

Hi, I made a hotel booking on Dec. 16, 2014, 1:27 a.m thru their site in Hotel Sentral Pudu, Bukit Bintang, Kuala Lumpur, Malaysia - 55100 for Checkin date 18th Jan 2015 & checkout date 20th Jan 2015 Their cancellation policy mentioned was : Cancellation policy No cancellation charge if cancelled on or before[protected]T00:00:00 Amount of Rs. 0 will be charged from[protected] to[protected] Amount of Rs. 1736 will be charged from[protected] to[protected] 100% cancellation charge between[protected] to[protected] You must present a photo ID when checking in. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Rollaway bed fee: MYR 50 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances . Its still on their website. Now today I tried to contact them regarding cancellation of the booking. They are saying that this booking is non refundable according to their email voucher they have sent after booking. This is clear fraud with me. The terms prior to payment is applicable, not after payment. I want a refund back with compensation for mental agony. No Activity yet. M Mohammad Kamaluddin Azad Send to Akosha

I tried to four book bus tickets on November 27th from Chennai to Madurai. First two tickets were booked successfully. While booking next two tickets, transaction failed for three times consecutively . After trying, I was able to book that tickets. I asked for refund and mailed them about the problem . They refunded for two transactions, but for one transaction, they said transaction is done and closed the help ticket. I once again opened a new ticket . They never responded.

I M Trinadha Rao Mobile No.[protected] Sir Date 13.12.2014 cinema tickets booked through online "Linga" movies at Vijayawada Miraj cinima theater but tickets not received amount was deduct my account vide reference no.[protected]IGOOHXUCL6 transfer account no.[protected]

Hello, I was booked a bus ticket from GOIBIBO on 10th of this month.On 12th i was cancelled the ticket and selected the refund payment to gocash option.Again iam trying to book the ticket using gocash option it will says each time only 20% of the amount will be available for ticket booking. GOIBIBO cheating with the GOCASH option.Now what about my remaining 80% of the refund amount? Please reply...

I booked the ticket via goibibo in the syndicate travels for Mumbai to Indore AC Bus seat no. 9. Date 12 dec 2014 When I called to syndicate to confirm the timing and boariding point, they told that your name booking is not showing in our database and they were behaving very badly. so who has done fraud work either Goibibo or Syndicate travel. Because they are making extra money by canceling existing ticket and giving new bookings onboard and keeping money in the pocket so please solve the problem by avoiding passengers problem

I booked a flight that needed to be rescheduled. When asking for options and cost, I was told that reschedule can only be done from the economy class I booked to business class because no economy class ticket was available. I checked their site and noticed that they had economy class tickets available for booking on their site. I asked the customer support personnel why she was not being able to give me economy class options, but she was persistent they were not available. I had requested that she escalate her call to her senior, but she refused to do that also. I travel very frequently nationally and internationally, where I have had to change my booking at times. I have never heard such absurd suggestions and conditions from anyone else. I do not believe this is an airline restriction also, but a problem with goibibo. I would definitely never ever use this site to book anything and will warn any known people of the same.

#goibibo #cheat #fraud #holidayplanners #vacation #moneylooters I have done my hotel booking in the worst travel agency goibibo. "TERMS AND CONDITIONS APPLY" play a vital role in looting our money. Im sharing my pathetic experience so that u people beaware of this fraudulent site in future. Due to unavoidable serious issues I cancelled my booking and henceforth they are suppose to refund my 50% money back. But this worst online cheating site has refunded me just Rs 468/- Very much disappointed and frustrated with the answer given by their customer care (care?!!) My humble request is please please dont trust this site for any transactions and never expect ur money back in any case..!!

Dear Sir/Mam This is for your kind information that we have booked super Deluxe Room in hotel Golden Paradise, Chandigarh for 15th November 2015 for three adults.On arrival to hotel, facilities were not up to expectation.We have following complaints : 1.The room has accommodation only for 2 person 2.we were told to accommodate third person on same bed on which hardly 2 person can sleep 3.On complaining to hotel authorities we were told to cancel the booking at 10:00 PM 4.after making hue and cry they told us that one of has to sleep on ground. 5.Even customer care of goibibo was of no help 6.Gizzer was non functional and we had to bath in chilled water 7.No mosquito repellant was provided Due to your company, all three of could not sleep whole night.We have to appear in examination under unnecessary stress and without any concentration.As a result of which our career stands jeopardized and we were at risk of various diseses. Now we demand: 1.Our money be refunded 2.On account of your aforesaid dereliction of duty and failure and neglect to rectify the same we have suffered mental trauma, which you are liable to compensate.Secondly you are now called upon to give compensation of Rs 50 00 000 (Rs Fifty Lakh only) for mental trauma, agony, financial stress and harassment . 3.Pay compensation for financial loss/injury/interest suffered due to your negligence in sum of Rs 50 00 000(Rs 50 Lakh) with 12% interest per annum within 15 days of receipt of this notice .Failing which we shall be constrained to initiate against you for redressal of my aforesaid grievances and the recovery of the aforesaid amount such proceedings, both civil and criminal as warranted by law, besides filing a complaint under the statutory provisions of the consumer protection act, exclusively at your own risk, cost, responsibility and consequences. Regards, A.Singh

have ben cheated by paying an amount of 96000/- .They are asking my password and user name and deducting the money very cleverely. First the culprit S.Kapadia called me and and he told that I will get an amount of 43000+ 26785 rs bonus, after paying some transaction amount of 15000/-, but till now upto saturday I had paid around 96000/- by giving the username and password. The other culprits are Jhanavi, Shinghania, Rahul, Bhatia from ING Vsya bank. They told that my money will be refunded soon and they are delaying day by day. The phone numbers from which I got the calls are: Kapadia- [protected]/ [protected], , Jhanavi- [protected], shinghania-[protected], rahul-[protected], bhatia- [protected]. These people are cheating me from the past twenty five days and i need to get very huge amount og 1, 66000/- from them. I want to give a police complaint but they are asking me to wait for tomorow upto 1 pm so that my money will be refunded back. I have been very badly cheated by ignorance and belief, please help me in this aspect and ask me to give back my money. I have believed them and paid so much money to them. my contact no: [protected], SRINIVAS TADEPALLI-UPES, DEHRADUN. But till now I did not get even one rupee also. Please get back my money sson. I am also having so many debts to clear.

Regards,
T.SRINIVAS-[protected]
DEHRADUN

Hello Inconsistent IBIBO TEAM, I booked my round trip bus ticket from Hyderabad to Bangalore on Dec 4th, After deducting the amount the website shows as Technical Error and I didn't get the tickets either in the Email or Mobile. I had to book another bus tickets as alternative for my travel . I raised 4 critical tickets to the support and team and PATHETIC CUSTOMER SUPPORT DIDN'T EVEN BOTHER TO REPLY. This is happening for 2nd time to me and don't know how many like this customer has faced. If i dont get refund, I am thinking to looking for legal options. Because same issue shouldn't happen for CUSTOMERS WHO PAYS FOR EXPECTED SERVICE... -Ravi

This is regarding rescheduling of my flight booking id- AMD7PIVDR. I had rescheduled my flight from 24th Dec to 16th Dec from Stockholm to New Delhi. For rescheduling the flight, I paid Rs. 11, 221/- using my credit card. There are two transactions for the same amount on 19th Nov. I have collected the details from the credit card deptt. HDFC and they are:- Authorization Code 000115 000277 ARN/TID 75136944324000006595315 70001599 Transaction Date 19-Nov-2014 19-Nov-2014 Transaction Amount in Rs. 11, 221.00 11, 221.00 Transaction Settled Date 20-Nov-2014 20-Nov-2014 I have already spoken with one of your customer support and he had confirmed that goibibo has received just a single payment and hence should ask the credit card deptt. for the reversal. Pls find my conversation with the HDFC credit card division. As they are asking me to talk with the merchant, hence this mail needs to be taken seriously. Request you to give a confirmation from your end validating that one of the above charge was unsuccessful and not received by your end to enable bank investigate further with the concerned member bank for resolution. Waiting for your positive and prompt action. Thanks and Regards