Ibibo Group / Goibibo Complaints & Reviews

I had done a hotel booking through Goibibo mobile app. The money got deducted however the booking was not confirmed by Goibibo. I tried to call and even after waiting for on IVR I could not talk to the customer service representative. So finally I drop an email at [protected]@goibibo.com asking to initiate the refund and done other booking. I verified with the payment gateway as they confirm the amount indeed got credited to the Goibibo account. I'm following with them since 7th September however not getting any response at all. Only I got ticket number Goibibohotels-704267 till now and no concrete response yet. I even included their management email id [protected]@goibibo.com however they also seem not to bother about customer and the services. It is horrible experience booking with Goibibo. Sachin Bhartiya

An amount of Rs.16593 has been charged to my credit card on 1st Oct 2013 which has been brought to light during a tax audit. The payment has been made to IBIBO Web Pvt Ltd, Gurgaon. No purchases have been made. This is a fradulent transaction...

I have made Hotel Booking (ID HTL6HHMGAU) & (ID HTLP749SC5) for Hotel Royal View, Jaipur, I searched lot of websites for best rates but on my iPhone app of Goibibo I got a offer for discount on hotels so I decided to book the hotel for my journey through goibibo app. Before confirming the booking I read the cancellation charges which is clearly mentioned that "zero" cancellation charges will be if I cancel my booking before 3 days of my arrival So as per my trust on Goibibo from last 2 years, I made the booking without hesitation or worrying for my money But after some time I saw that I made those bookings in wrong hotel, so immediately without thinking for I made another booking on same dates in Hotel Paradise, Jaipur with booking ID (HTLUM8WK92) & (HTLAQWEZVL) After this when I came to cancel my previous bookings, I saw that goibibo is charging INR500 for my each booking which makes me shocked that when there were zero cancellation charges how it it will be.. Then I immediately call on your help desk, then your representative told me that if I applied a offer there will be cancellation charges, but I have not seen any message of this type while I was making the bookings, & in iOS app there is no such type of condition in offers also, & as customer we are not going to read everything legals on a website to make a booking, as we try to save time not waste our time on reading such things, & if Goibibo using our ease to cheating us by this type of misrepresentation, then there will be no trust among a customer & company, I request you to kindly cancel my bookings having booking ID (HTL6HHMGAU) & (HTLP749SC5) & refund my whole amount without charging a single penny on my bookings, as I made the booking on a trust over your company, not the hidden terms & conditions. Regards, Sarthak Aggarwal +91-[protected]

i have regesterd ibibo.com mail i enter facebook in ibibo mail whene i forgot my facebook id when face send code to [protected]@ibibo.com but whene i opend ibibo and sing in not show mail option then my facebook ac not open because ibibo mail

three transactions happened from my account without my knowledge and this is fraud. Ibibo has deducted the amount from my account by some fraud. Please help me with the matter and get my money... totol amount deduct - 100+100+100+200 = 500/- Please back my money...in my account

let me start with the experience i had in kashmir- 1) though i booked 2 AC Innova, still the driver was not ready to turn on the ac. then why did we pay for ac. instead we could have booked for not ac car 2) The rooms we booked were Presidential suite, but in srinagar they gave us 1 executive suite. after a lot of arguement and a long wait for 2 hours we got presidential suite. 3) we were 9 people and booked for 2 Ac Innova so that we can be comfortable enough. we could have booked for small cars but we booked innova. the drivers were not ready to put the luggage on the carrier instead hey wanted to fold the seat. 4) i confirmed from the ibibo executive Mr. Riyaz, regarding wifi in room and i was told that we will get wifi in roms but we didnt get. 5) i confirmed from Mr. Riyaz regarding the swimming pool in the hotels, he said there is swimming pool. swimming pool was available only in one hotel that too not in working condition. he could have told us that its only in one hotel. 6) from the 2nd day onwards the climate was cold there, we wanted AC to be turned on in the car. but driver didnt let us. he insisted on blower and for the ind infrmation, only putting on blower is very harmful for health because it contains only engine's hot air. thats why we wanted AC. 7) The drivers were so smart that they were asking for toll tax. though it was already included in our itinerary. 8) the drivers were not ready to take us anywhere for the local sight seeing. they were so lazy. they always said ma'am market is closed. but after going there, we could see all markets were opened. they used to lie everytime. 9) though the car was n disposal basis, the driver were told that after transferring us to hotel, they could leave for their rooms. as if we went to kashmir, only to stay in hotel. 10) the agents are so careless of yours that they switch off their phone when people try to connect with them. ya i am talking about mr riyaz, instead of helping us, his phone was switched off 11) we booked for 3 presidential suite, but in gulmarg hotel, in total there are 2 presidential suite. then how come you people booked for 3 presidential suite??? 12) when Mr. Riyaz sent me the itinerary, it included sonmarg also. but because of his negligence and my over confidence on ibibo that the confirmation itinerary would be same as the one sent before, led to big mess. the confirmation voucher did not include sonmarg. jabki the itinerary sent before had it. is this the professionalism you all work with. i booked with ibibo thinking that its a big group and everything would be in place but in vain. it would have been better if i would have booked it through some one else. I know its useless writing the feedback but still i had to write. atleast dont do the same with someone else. everyone is paying money and deserve the service in return.

I booked an NPC Service Apartment, Hadapsar, Pune thru goibibo on 23rd Aug @ 7 PM & instantly I got reservation confirmation so when I reached Hadapsar couldnt able to locate NPC for almost 4 hour, infact I called goibibo customer care & asked them to help me with contact person # from NPC they also culdnt track right number/person as the number itself were either switched off or wrong. This exercise was done both by me & goibibo executive till late night 12:00 AM!! ( I have saved the call recordings assuming a risk). Below is issue highlighted to goibibo team on 1st Sep but so far no proper response from them. Infact they promised to resolve issue by 5th Sep even that deadline was also crossed. :- I have been chasing team since a week but still no clarity on my refund request. My concern about this booking is - 1.Booked NPC Service Apartment of which address was complicated. 2.Contact numbers provided was wrong. 3.3 different phone numbers were tried by me along with goibibo executive to locate hotel. 4.All 3 numbers were incorrect or switched off! 5.Spoke to goibibo executive(Ayushi) on 28th Aug, n I was assured of call back from superior but didn't get @ all. 6.Called up today again to goibibo to check status but again I was assured call back by eod today! Nothing has happened. I doubt if there are any SLA's followed on timeline assured by goibibo. Note: - I have all call records since 23rd Aug, the day I faced problem n had lengthy conversation with goibibo executive(Aman n one more person whose name I don't remember). Infact I made entry in Copacbana Security person, Hadapsar, Pune but unable to track d right tower n apartment! I was all lost in Pune till night 12 AM(23rd night) along with my wife n 4 year kid! It was so frustrating to get stuck in new place n no one to help u late night.

Greetings! I am Prem, a senior editor. I am a customer of goibibo.com. My latest booking with goibibo.com are return flights for four people from DEL to AKL, travel dates are December 4th and December 15th. My goibibo ids are prem.[protected]@gmail.com and vaibhav.[protected]@gmail.com I booked the flights with goibibo.com on August 14, 2014 believing that I am being offered a competitive fare and as per the website which has mentioned several times of the "Lowest price guaranteed" or "minimum price guarantee". Please note that tickets for the same travel dates and for the same sector is available for INR 52, 722 on the website of Malaysian Airlines and for Rs. 53890 on goibibo.com website whilst I have paid INR 61, 367 for the same although I booked the flights two weeks ago. Even as on 27/08/2014 goibibo.com is promoting the offer "Upto 40% off on Malaysia Airlines" and its fare is still more expensive than the fare on Malaysia airlines website. I find it unacceptable that goibibo.com has charged me more than what the airlines is charging on its website and I am willing to take a legal action against the misleading practices. The airlines and agents encourage travelers to book in advance to benefit from discounted fares, in my case the fares have gone up. I demand a refund of the excess amount paid to goibibo.com and at the earliest. Prem Goibibo.com id: prem.[protected]@gmail.com

I Rajgopal, had booked the Bus ticket from GOIBIBO having the id GOBUSc7fcf[protected](Kanaka Durga Travels, DOJ:[protected].But the travels had irresponsible by canceling the bus without prior information.So kindly refund the amount we paid for the service

I have made a flight booking (COK-MAA-COK on 27/08/2014 by making payment vide SBI transfer ref#[protected]IGY6646901TRANSFER TO [protected] dated 25/08/2014 Amount INR 7, 853.00 I am yet to get the confirmation e-mail or e-Ticket. Please arrange to mail the same to ganesh.[protected]@thermon.com

On 14 august 2014, with out any notice Rs. 227 has been cut from my SBI bank account mentioning transfer to Ibibo web pvt. limtited. This deduction of money has been taken place even when there was no commercial purchase or order done by me. Do refund back the money fairly and reply to know my account details. Thank you !

I would like to bring to your notice that on 7 August 2014 an amount of Rs 547.40 has been deducted from my account no [protected] State Bank Of India, branch -hospital Area, hospital sector, Bhilai transaction is as follows [protected]GX8669277 TRANSFER TO [protected].I don't remember any such transaction done, so therefore I request you to kindly clarify me why this amount has been remitted from my account or if its by mistake do refund me the amount. Thanking you, K.Princy mob-[protected]

Hi, I was booked a ticked on 23th July 2014 and cancelled on 24th july 2014. The refund amount is not processed still now. For that i have called 8 times to customer care regarding the same issue. Each time i am getting answers stating that "we will process your request and this issue because of some technical issue and it will be resolved with in one/two working days" My booking details are: Booking mobile number : [protected] Payment id : GOBUSAND[protected] Starts From : Bangalore Destination : Kodaikanel Booked date : 23 july 2014 Cancelled date : 24 July 2014 Journey date : 26 July 2014 Refund need to be : 425 For this amount i have called 8 times and spent around 50rs for customer care to get same response. If it is not going to processed, Please let me know i will do some other useful work.

Goibibo loots customer in the name of offers and has not refunded my amount on cancellation, , I had booked Goibibo ticket for 1233 amount as an offer and booking was confirmed with an invoice, , due to some reason, , my wife tried checking the cancelation process, , however the their system without informing jus cancelled the ticket, , I called them several time, , please donot cancel ticket, , I need it, , but they said I will have to book again, , I tried that but now the charges were tripled, , I called again to them and they said I will receive the refund, , , but after 4 days I received a mail stating u will not receive the amount as airline charges are higher, , I mean plz dnt think we are fool, , it's our hard earned money, , and your cust service is pathetic, , They don't know how to talk and no courtesy, , they give stupid, , , and obnoxious explanation that I shud have read the rules befor booking, , I said WOW, , this was only left now PLEASE requesting all of you DO NOT USE GOIBIBO, , they fool you and loot you

Good evening Sir/Madam, I had booked a ticket on 04th Aug 2014 (approximately 11 PM) and later on it was canceled by me. But till now the amount is not credited to my account.I called so many times to the customer care executives of GOIBIBO, but all the time they are saying within 24 hours your amount will be appeared in your account. I have attached the full proof of this conversation.Please kindly go through the attachment and try to solve this problem. It is already 16 days. The customer care executives are not able to solve this problem till now. So there is no alternative for me without informing you. Below the screenshot was sent by the Customer care executive.In that screenshot it is clear that the amount is not refunded. So please it is a humble request, Please solve this so that i will be grateful to you. Thank you. M Sabyasachi [protected]

I booked 2 bus ticket from pune to chandrapur by mistakenly date was entered wrong so I requested to update the booked ticket date they told it is not possible, you have to cancelled the booking and again book new ticket I did cancelled the ticket and selected go cash option to use further refund amount but I try to use this option to book again the ticket even selected the check box to choose gocash option still all amount is debited from my credit card. Now I requested gocash amount to refund in my card they are saying it is not possible even they mention while transferring in gocash if you are not to use it later you can transfer to back you money into your source account from which the amount debited still they are not refunding to my money back and saying you will have to use it for future booking only it is not possible to refund your card.They were saying in mail they will refund or resolve this issue in 48 hours and after 48 hours I called in customer care then they said not possible to refund to card only you can use it future booking it very incorrect if customer don't want to use then their money should be given back. Please take action on this they cheating the people in this kind of situation.

Hi, We live in Bangalore.We had an important family event to at Hyderabad. I had booked bus tickets for our family (two adults + two kids) via GoIbibo well in advance.Depart on Aug 14th (operator: Omer Travels); return on Aug 16th night. We were assigned confirmed seat numbers. Our bus was at 9:30 pm on Aug 14th.At about 4 pm, I called up Omer Travels[protected],[protected].They said, the bus is scheduled on time; reach boarding spot 5-10 mins before schedule departure time.We reached boarding point 30-mins before time. When the bus arrived, we were not allowed to board. Reason being, the seats were allocated to someone else.We were told that, all seats booked thru GoIbibo were at discounted price & hence cancelled.Other fellow passengers, who had booked tickets thru other agents, boarded the bus with no issues.Omer Travels also mentioned that they had indicated GoIbibo about it threedays in advance. When I called up GoIbibo, they mentioned that they have no such indication from the operator & they will sync up with Omer Travels & work it out.I called up GoIbibo multiple times; begged them to make some arrangements so that at least I can attend the family event; but all in vain.They also charged me a sizeable amount for cancellation of my return bustickets, even though I didn't travel due to their error. I also ended up loosing entire money on my Hyderabad hotel reservation. It looks like:- - GoIbibo provides good deals and customers like me fall prey to it - If the vendor doesn't honor the deal, all they have to offer isone simple word: "sorry". They do not take accountability of their promise.They are a big cheats. What can be done: - by GoIbibo, to make up for me missing important family events plus loosing lot of money - they don't keep taking customers for granted & keep cheating repeatedly SJ135

Hi I successfully booked a hotel ticket on 15/Aug/2014 around 11.30 AM, for Jaipur Heritage hotel for two days, 15 and 16 Aug 2014 through goibibo for 2040 Rs booking id “HTLQASWWW4” Around 5pm on same day i called in hotel, just to confirm my arrival. Hotel staff told me that my name is not with them and their hotel is ful. I called goibibo and tell my story, goibibo executive told me that they will check with hotel and call me back in half an hour. But i did not receive any call from goibibo and after waiting for an hour i called them again and tell same story again. This time they told me that ticket could not get confirmed due to some technical failures and amount will be credited back to my account. But I did not get any information from goibibo untill i called them. In mean time i am receiving messages from goibibo regarding "Please take identity proof, hotel hotline numbers". But did not get a single message regarding my hotel could not get booked. Around 6.30PM goibibo executive called and told me that they were unable to book same hotel as it was full and told me to go for a fresh transaction. At that time i did not have my laptop and was unable to book using mobile internet explorer. Goibibo executive told me that i need to download and applicationas this facility is not added in mobile explorer. This time i was not interested in booking but goibibo executives are calling me again and againand convincing me for new boking and told me that this time they will take care for it. Last I thought to take second chance and go for booking. It was around 8 PM, again i booked a hotel "Hotel Silver Plazza" for 15 August only for 720 Rs and could see message "Goibibo will confirm my ticket in an hour" though amount was debited from my account. After this i did not receive a single call from goibibo and before that i was receiving calls from them in 5 minutes interval. Around 8.30 pm i called again but no one is picking the phone and 24 hour help line number "[protected]"is useless and no one pick the phone after 9 pm in night. Around 2 clock in night i reached to Jaipur hotel silver plazza as i have no other option as all hotels were full. Hotel staff told me that my booking is not with them. As it was around 2 am in night I did not have any option, so i took same room for 1700 Rs. In morning around 10:30 AM i talk with hotel staff and they told me talk to goibibo, if they will confirm e will refund my amount. So i called goibibo again and told the complete story, executive told me to wait for 30 minutes, as they need to check with Hotel SIlver plazza. I waited but could not get any response from them. Around 4 pm when i checked out from my room, goibibo executive called me and told me regarding refund for both my transactions which i will get in 3-4 working days. After all this i came to below conclusions :: 1) I realised that goibibo executives will call you untill you make payment. At time you paid the money they did not bother about you. 2) I do not have any idea where to go in Jaipur as it was 2 clock in night. But this did not matter to goibibo as they got money. 3) Do not fool people by saying 24*7 customer support as after 9 pm you will not get any response from goibibo either by mail or telephone. 4) I paid 1700 Rs for a hotel room, which I got for 720 Rs. When I talk with goibibo for refunding 1700 Rs, as this was fault at goibibo site not mine. But as usual they say NO. 5) In end I would like to say that never go for goibibo as they are totally irresponsible, unprofessional, unethical. I am looking for total refund of 2040 + 720 + 1700 = 4460.

I have booked a flight ticket from Chandigarh to Guwahati for 20 September. The payment has been made around 13 hours ago but I have not yet received any confirmation. My account on goibibo website does not show any ticket details but the payment was deducted from my account within a few minutes. Please look into the matter and help me as soon as possible.

We booked hotels for Kaziranga there were four transactions on 18th July There were four transactions of 4181 each on 18th July However the statement shows another transaction of 4181 on the same day, called ibibo to inform the same to which there was a denial straight away for 5th transaction Bank says talk to merchant Ibibo denies charges Transaction numbers for charges [protected] [protected] [protected] [protected] [protected] Contact +91 [protected]